Salesforce Sales Cloud Reviews

Pros

Navigation feels very simple, the pages load quickly and the overall design looks really well done too.

Cons

At this point, I haven't come across anything in the app that I dislike. Everything has been going well so far.

Pros

Functionality is really great and having all sales and account management activities in one central place has been a big advantage.

Cons

One challenge has been the lack of training and limited understanding among some other team members.

Pros

The interface feels simple and welcoming and the customizable features make it adaptable to different needs.

Cons

Getting everything configured at the beginning can be a bit complicated and the pricing can end up feeling costly for users.

Pros

Having all accounts, clients and leads gathered in one place is the biggest advantage. It makes client management much more organized and it also helps a lot when a sales rep leaves unexpectedly because someone else can step in and take over the account without much trouble.

Cons

I do think the tool needs more training and support for users. It would also be better if the platform were more user-friendly.

Pros

Level of customization is the biggest advantage. Getting it configured to match the way your business operates isn't always easy but if you're committed, you can make it work really well.

Cons

Right out of the box, it doesn't offer much value and really needs a lot of customization before it fits your business properly.

Pros

Handling product deviations and formulation changes from a quality perspective works really well in this software. Recording updates tied to specific products or formulas my company is working on is very easy and it keeps that process well organized.

Cons

One downside is that some details are split across different windows. Because of that, I can't just open one page and see both the deviation description and the assigned deviation number together.

Pros

The platform is simple to navigate, easy to access and the layout looks nice overall.

Cons

There were a few minor glitches during login.

Pros

Switching from our previous system has been a big improvement. The organizational tools are excellent and the platform feels very user-friendly overall. Really impressed with how usable it is.

Cons

There is a bit of a learning curve at the beginning but once you get familiar with the platform, it becomes very useful.

Pros

Right away, the platform stands out for features like automations, analytics and data management. Since it's cloud-based, there's no need to worry about maintaining on-premises servers which is a big advantage. Its mobile access is also among the best compared to other competing tools. On top of that, the large active community makes the support really impressive and helpful.

Cons

One thing to keep in mind is the pricing structure and the overall complexity, as both can be a concern. Also while the mobile accessibility is definitely strong, the actual functionality available on mobile still feels quite limited in my opinion.

Pros

This is pretty much the best app out there for startups and businesses overall. I'm building my startup right now and I use it every single day for deployments, lead generation and growing the business. It saves me a huge amount of time that I'd probably be wasting without it.

Cons

At times, I do get a little lost when I'm trying to find something specific but the tutorial inside the program usually helps point me in the right direction.

Pros

Having key features like pipeline management and segmentation built into the platform makes day-to-day work much more efficient. All lead information is available right from the main dashboard so there's no need to keep opening each individual lead profile. The nested tabs are also really helpful especially when working several leads at once because they make the overall workflow feel much more organized and convenient.

Cons

Reminder and call setup feature didn't work properly around 40% of the time which was frustrating. On top of that, in about 10% of cases, leads stayed in the pipeline even after calls were made or after they were supposed to be removed.

Pros

It connects well with most systems and the data structure lines up nicely with the majority of peripheral software it works with. Admins also have plenty of flexibility to customize and create Objects, Fields, Reports and Apps based on the needs of the business.

Cons

One downside is that direct product support isn't available. Support and implementation are handled by third-party providers which can get expensive. On top of that, the integration with Constant Contact has had ongoing issues for months and still hasn't been resolved.

Pros

One of the best things about this product is how versatile it is. That flexibility makes it a really strong reason to use it.

Cons

I just wish there were more visual options for configuring it.

Pros

Once you really get the hang of it, this tool becomes essential for managing pre-sales, customers and prospecting. The reports are comprehensive and just about everything can be customized.

Cons

It honestly takes several weeks to learn how to use the tool properly.

Pros

Searching for any information I need is easy and the tool doesn't feel complicated at all.

Cons

Haven't run into any difficulties while using it.

Pros

Right from the front end, this software is very simple to use. Our teams can keep communicating with customers without any trouble.

Cons

I'm not very familiar with the back-end side of it but I've heard from our teams that setting up certain workflows can be a challenge.

Pros

Excellent for managing client files, it gives clear reports on the latest actions, helps track the next steps to put in place and makes follow-up reminders easy to organize. There's also a wide range of stats available which is really useful for improving commercial performance and keeping a close eye on management follow-up.

Cons

The interface feels a bit outdated and could use a better layout and visual refresh to make the software more simple and nicer to work with every day.

Pros

Its efficiency and optimization keep our work very well organized.

Cons

Some features still need ongoing updates.

Pros

Among all the options out there, this one feels like the top choice if the price works for your budget. It's incredibly customizable and connects well with just about everything.

Cons

Feature that really falls short is customer success. It's basically not there when you need it.

Pros

The interface is really well designed and easy to use.

Cons

It felt a bit slow at times though that was probably due to my computer.