Salesforce Sales Cloud Reviews

“Easy reporting tools”

Pros

Once you get the basics down, it's quite easy to use. Building dashboards is simple, it does a good job of keeping track of customer information and pulling reports is convenient. Overall, it feels user-friendly.

Cons

Pricing is on the expensive side. The application also lacks flexibility for customization based on user preferences and navigating through tools becomes slow when there are a lot of records.

“Organized customer management”

Pros

Everything is laid out in a very organized way and it's really simple to use. Our team enjoys working with it because customer information is always right at their fingertips.

Cons

There are moments when it runs a bit slowly but it's not a major issue.

“Comprehensive feature set”

Pros

It's a very comprehensive product with a lot of options to work with.

Cons

It's also quite expensive compared to competing products.

“Convenient account management”

Pros

Having everything in one place makes managing my accounts really convenient and that simplicity is what I appreciate most about it.

Cons

At times, the design and optimization can feel a bit awkward which makes the experience less polished than it could be.

“All in one solution”

Pros

If you're after a one-stop shop, this is definitely worth considering. The system really focuses on accuracy and making sure customers are satisfied.

Cons

My only issue with it is the lag that happens when the original screen is loading.

“Simple and dependable”

Pros

Everything about it feels simple, quick, secure and dependable which makes it really pleasant to use.

Cons

It goes very deep into management details and information which can feel a bit overwhelming at times.

“Easy information access”

Pros

Getting to the information is very easy and the searchability makes finding what I need quick and convenient.

Cons

Up to this point, I haven't come across any real downsides or issues.

“convenient setup process”

Pros

Getting everything configured was easy and I didn't need to learn any code or bring in a consultant to make it work.

Cons

It's built more around lead management while a non-profit like ours works primarily with contacts instead.

“Flexible customization”

Pros

One of the best parts is how customizable it is to match the way our business works and what our team actually needs.

Cons

The UX/UI however, is not very user-friendly and could be improved quite a bit.

“Essential management tool”

Pros

This software has become really important for us as professional managers.

Cons

Recently though, I've been noticing a bug quite often.

“Powerful reporting tools”

Pros

This CRM software really stands out because of its reports, dashboards, analytics, email integration, mobile access and the ability to connect with millions of applications. That combination is the biggest reason I enjoy using it.

Cons

One downside is that customer support tends to be slow. We often end up waiting on hold for a long time and the price feels quite high compared with the level of service provided.

“Helpful order processing”

Pros

One of the best parts for me has been the order processing feature.

Cons

A few of the standard reports still need some customization.

“Complete business visibility”

Pros

Having a full 360-degree view of the business really helps us decide on priorities, make improvements and put new strategies in place to grow. It's also very convenient to handle leads, opportunities and accounts all from one platform.

Cons

The pricing is on the higher side which makes it difficult for small businesses to adopt.

“Supports business growth”

Pros

It's hard to imagine getting through a day without this beside me because it has become one of my biggest supports. With it, we've been able to build stronger relationships, increase revenue and honestly I can't picture switching to another product. The activity management is handled in a very professional way which really helps maximize productivity. Our clients use it too and that makes communication and collaboration with stakeholders, suppliers and customers much more effective.

Cons

A few customer interactions can fall through when they aren't using the same version of the product. It keeps pushing updates to the latest release and if you don't update, certain features may not work as they should. Customer service also needs to respond to queries much faster.

“Easy team adoption”

Pros

Once it's set up, getting started feels very easy. The system is simple and our whole team was able to use it without much trouble.

Cons

One downside is that when you move to a different company, the platform can look completely different depending on how it was configured. That said, it usually doesn't take long to get familiar with it again.

“Free to use”

Pros

Having it available to me at no cost has been a really nice benefit as a user.

Cons

I'm still not completely sure what other purposes or uses it offers to users.

“Powerful automation features”

Pros

Powerful automation and in-depth reporting really stand out here. Even though the pricing is on the higher side, the convenient mobile access and strong customization options make it a top pick for businesses looking to improve sales workflows and build better customer relationships.

Cons

Biggest downside is the cost. It can be fairly expensive especially for small and mid-sized businesses and the pricing structure may not be practical for companies working with tighter budgets.

“Excellent client management”

Pros

Having separate accounts for each person is a huge plus and within the platform you can build cases, attach files and keep communication limited to the right channel. It also makes it really quick to pull up information while working with a client by using Knowledge articles. Clients are able to interact with both the system and with you as well. For handling large-company clients and keeping detailed notes, this is the best system I've used.

Cons

Only downside is having to keep updating information in the system all the time.

“Drives business success”

Pros

It's been an efficient and effective tool for my business, helping me stay ahead of competitors and even contributing to winning awards.

Cons

There's still room for improvement especially with adding newer features that would help businesses move faster and better integrate other aspects.

“Centralized customer information”

Pros

Having one central place for all customer-related information is incredibly valuable. Another big advantage of Sales Cloud is how customizable and scalable it is so businesses can shape the platform around their specific needs.

Cons

New users may need a bit of time to get familiar with all the features and the range of customization options available.