Salesforce Sales Cloud Reviews

“Simple updates”

Pros

Using this software feels very easy for just about anyone and making updates is simple as well. That is especially important in the ABA field when it comes to managing client goals and tracking progress effectively.

Cons

At times, items do not connect back the way they should and you end up having to open quite a few windows.

“Quick onboarding”

Pros

Getting started with it is pretty easy. After about an hour of clicking around, the layout begins to make sense and it's simple to figure out where everything is.

Cons

The toughest part has been getting the team to fully switch over and start using it for their work so moving documents and client information into the system can take some time.

“Convenient workflow”

Pros

This app is easy to use and really helps with managing day-to-day work tasks on a regular basis.

Cons

Customer support can be slow at times and there are moments when they're unable to resolve the issue.

“scalable platform”

Pros

Whether a company is already large or still expanding, Sales Cloud works really well. It can handle a wide range of tasks and overall it feels like one of the best tools available.

Cons

There are times when the automation doesn't work as expected which can result in entered data being lost or inaccurate information showing up.

“Complete visibility”

Pros

Having each client's information available in a full 360 view is really valuable especially because everything needed for validation is right there without having to jump through different menus or options just to find the required details.

Cons

Honestly, I haven't run into any major downsides. Compared with the tools used before, this software brings a lot of positive improvements and only a few small things could maybe be refined over time.

“Customizable features”

Pros

One thing I really appreciate is how customizable it is. It lets you send agreements and other documents to customers which makes it much simpler to keep track of every detail in the sales process. On top of that, you can generate a complete report at the end which saves a lot of time and manual effort.

Cons

There are times when the automation runs into problems and it's very hard to figure out where the error happened. That can delay our schedule quite a bit. The setup is also pretty complex so finding the right way to use the tool and build your skills with it can be frustrating. Another downside is the cost, if you want a larger team using it, the price increases very quickly.

“convenient integrations”

Pros

After working with plenty of CRM platforms over the years, this one stands out as the best I've used. The interface feels incredibly simple and getting around the system is very easy. It also comes with a wide range of integrations which makes connecting it to other applications really convenient. If you want a customer relationship management solution that delivers, this is absolutely one to consider.

Cons

One downside is that it can be fairly expensive to maintain although the value and benefits still outweigh the overall cost of the software.

“Innovative solution”

Pros

After years in the market, it still manages to keep evolving and adding innovative tools. The interface has become increasingly user-friendly over time and the level of security it offers gives a lot of confidence especially coming from such a well-established leader in the industry.

Cons

Interface has definitely improved but there's still a bit of room to make it look more modern and feel even more user-friendly.

“Feature-rich platform”

Pros

Packed with a wide range of features and the UI/UX feels polished and user-friendly. It's also flexible enough to adapt to different needs and workflows.

Cons

Biggest downside is the price. It's a costly tool and that can make it tough for startups to justify or afford.

“Reliable daily use”

Pros

Using this in my day-to-day work as a bank dispute analyst has been a really positive experience. The platform feels user-friendly and helpful and the overall design makes it simple to understand and navigate. All the data and information I need is available in one place which makes my daily tasks much easier. It's very easy to use and works well for my everyday needs.

Cons

Up to this point, I really haven't run into any major issues with the software. The only minor concern has been logging but it happens very rarely.

“Consistent performance”

Pros

Right away, the number of useful features really stands out and the software has been very reliable throughout use.

Cons

On the downside, it can take quite a bit of time to work through and the cost is definitely on the expensive side.

“Complex setup”

Pros

It's hard to find anything to like about it. The whole system feels far too complex.

Cons

Platform is extremely complicated, with too many steps and workarounds just to generate a simple lead or quote. It feels limited and limiting overall.

“All-in-one management”

Pros

Right from the start, it covers just about everything I need. It handles client management really well, keeps track of the opportunities connected to those clients and also lets me manage tasks, calls, activities and basically the whole workflow without much doubt.

Cons

One area where this solution could definitely get better is how it handles feature requests. It feels like a lot of things are still missing, like a dedicated navigator and a much more responsive system from their side. The answers I received to my questions were acceptable but not really good enough, I was expecting clearer and more detailed explanations but that unfortunately did not happen.

“Strong sales support”

Pros

Hands down, this is one of the best CRM tools I've used. I worked with SAP before and I'd still highly recommend this as a sales and CRM platform. It has made handling my sales leads and opportunities much easier.

Cons

There's not much to complain about though it would be even better if it included video calling and virtual meeting features.

“Powerful reporting”

Pros

One of the biggest advantages is the brand reputation behind it and the support team lives up to that as well. The reporting and dashboard capabilities are excellent and add a lot of value to the product.

Cons

Newer Lightning view isn't as simple or as user-friendly as the Classic view used to be.

“Targeted insights”

Pros

Being able to evaluate detailed information about our clientele was essential for us. It let us run lead campaigns using very specific demographic targeting which made a big difference.

Cons

There's definitely a steep learning curve. Some of my team never fully got comfortable with the platform and it required a lot of initiative and self-teaching to really understand how everything worked.

“Wide integrations”

Pros

It connects with a wide range of other systems which makes it very useful across different tools and workflows.

Cons

Report filtering options feel too limited and the way the Lead object is handled in relation to Contact and Prospect isn't designed very well.

“Affordable option”

Pros

Pricing and support are what convinced me to give it a try especially after seeing their promotions.

Cons

Development is very challenging and getting employees properly trained has been the biggest hurdle.

“Easy reporting”

Pros

The drag-and-drop functionality makes everything feel easy and the reporting is simple to work with.

Cons

At the same time, the reporting and analytics can include too much information which makes them feel a bit overloaded.

“Simple navigation”

Pros

Getting around the software is easy and it's simple to handle day to day. I can pull all kinds of reports and dashboards without much trouble which is really useful.

Cons

The support hasn't been very good and managing integrations can be difficult.