Last Updated
Overview
Second Nature helps sales and customer-facing teams enhance performance through AI-powered role plays, realistic feedback, and skill tracking. Although voice customization options are restricted, it is particularly suited for mid-to-large enterprises in sales, learning and development, and customer support. This actively enables teams to practice and improve conversations efficiently.
Second Nature Specifications
- Natural Language Dialogue
- Bot Design And Deployment
- Multi-Language Support
- Context Awareness
What Is Second Nature AI?
Second Nature AI is an AI-powered sales training and role-playing platform which helps sales and support teams practice pitching, objection handling, and discovery calls before they interact with clients. It combines AI-based insights with different scenarios and analysis, while formulating course structures, and allowing managers to set role-based controls. It also offers multi-language support. The software also allows teams to train on multiple personas for B2B and B2C meetings.
What Is Second Nature AI Best For?
The platform stands out for its AI-powered Role Play Generator that allows sales and customer-facing teams to virtually describe any scenarios in freeform text and instantly create realistic role-play simulations. This gives them the flexibility to build relevant training exercises tailored to their products, customer personas, and sales methodologies. It also allows users to upload existing training content, allowing the AI to generate contextually relevant practice scenarios to deliver personalized coaching.
How Much Does Second Nature AI Cost?
Second Nature AI pricing typically falls between $40-$120/user/month based on industry benchmarks for cloud-based conversational AI platforms for sales training role-plays.
Apart from the base subscription cost, organizations should keep the following potential costs in mind:
- Implementation And Onboarding: $1000 to $5000 – For initial platform configuration, course structure setup, role-play customization, and administrator training
- AI Scenario And Content Customization: $500 to $3000 – Costs associated with the development or customization of role-play scenarios, training exercises, and AI-generated practice content
- Integrations And API Access: $1000 to $5000 – Necessary connections with CRM, LMS, identity management, and other business systems
- Advanced Analytics And Enterprise Support: $2000-$10,000/year – Enhanced insights, performance analysis, administrative capabilities, and dedicated support services
Based on user reviews, Second Nature AI is generally viewed as a higher-cost solution. However, reviewers tend to find their investment worthwhile when its role-play, analytics, and personalized coaching capabilities lead to measurable improvements in employee performance.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Second Nature AI Integrations
Second Nature AI offers integration with several third-party apps, such as:
How Does Second Nature AI Work?
After onboarding has been completed, here’s how you can get started with Second Nature AI to manage AI-powered training:
- Access the main interface to review the available training, role-play, and management areas after logging in with the provided credentials
- Use the AI Role Play Generator to create scenarios by describing a conversation and uploading existing training materials for the platform to turn these into practice sessions
- Adjust each role by defining scenarios, AI personas, evaluation topics, conversation requirements, and passing requirements before allotting the session to learners
- Formulate structured courses by combining AI-powered practice with content like videos, presentations, and quizzes
- Assess the training requirements of your workforce to assign the relevant courses and sessions
- Analyze learner progress through manager dashboards that display completion rates, performance trends, proficiency levels, and any key areas that require additional training
- Utilize AI-generated analysis and feedback after role-play sessions to identify strengths, gaps in knowledge, and communication issues
- Expand training across global teams via platform’s multilingual support for feedback and role-play
Who Is Second Nature AI For?
The software is used mainly by professionals across various industries and sectors, including:
- Insurance
- Technology
- Financial Services
- Sales
- Customer Support
- Learning and Development
Second Nature AI Use Cases
Based on our analysis of Second Nature AI features, capabilities, and marketing positioning, we identified some real-world use cases.
Accelerating Sales Onboarding For New Reps
Providing adequate individual practice before reps can begin handling real prospects may be a struggle for sales enablement teams that are onboarding large groups of new representatives. With Second Nature AI’s Role Play Generator, they can turn existing sales materials, presentations, and other content into interactive role-play scenarios. Meanwhile, its Course Structure combines these simulations with videos, decks, and quizzes. This lets new reps practice discovery calls, cold calls, product pitches, and objection handling in realistic conversations with AI personas before moving into live customer interactions. The AI Analysis functionality reinforces their learning by evaluating and providing feedback on each session.
Standardizing Sales Messaging Across A Large Team
Enterprises with several sales representatives often face difficulty ensuring that new product messaging, sales methodologies, and positioning are consistently being applied across the team. Second Nature AI tackles this with the Course Editor and AI Role Play Generator, allowing enablement teams to build scenarios from existing sales content and customize personas, topics, evaluation criteria and passing requirements. Managers can assign these scenarios to the relevant teams and use the Insights dashboard to compare completion scores, proficiency, and knowledge gaps. As a result, there is less reliance on manager-led coaching, replaced by a structured practice workflow in which the same training expectations are applied.
Providing Support Agents For Difficult Customer Conversations
For customer support teams, preparing agents for escalation, complaints, refunds, and complex customer inquiries can be hard to reproduce consistently through conventional training. Through Second Nature AI’s AI Role Play Scenarios, agents can practice these conversations with AI personas that respond dynamically. The AI Analysis capability reinforces this by evaluating performance and providing post-session feedback. It allows training managers to create scenarios around various customer interaction types that agents are expected to handle.
Delivering Consistent Training Across Global Teams
Multinational corporations may hire representatives in different regions to practice the same sales or customer-facing scenarios while communicating in their local language. Second Nature AI provides role-play training support for over 30 languages. This also applies to AI-driven feedback and scoring that accounts for accents and speaking styles. This allows training teams to create a common scenario to deliver localized practice without having to build separate training for each region.
Building Recurring Research And Monitoring Workflows
Keeping courses, performance data, and permissions separated while still managing courses centrally is a difficult process for resellers, business process outsourcers, and other professionals responsible for training employees across multiple client companies. Second Nature AI’s multi-company management lets administrators manage parent and child accounts, switch between organizations, and view centralized reporting. They can also distribute courses and track performance.
Is Second Nature AI Right For You?
If you run an organization that prepares customer-facing and sales teams through realistic, repeatable practice rather than simply relying on instructor-led training, then Second Nature AI might be the right fit for you. With its AI-powered role-plays, teams can simulate various types of sales calls while having access to AI Analysis that allows managers to identify any weak areas.
Sales enablement and learning teams may find it particularly useful when they need to hire large groups of representatives, standardize messaging, and deliver consistent training across multiple regions. Through its multi-lingual support, browser-based mobile access, and administrative controls, it serves as a practical option for distributed teams.
If you run a smaller company that prefers traditional course-based learning led by instructors, then Second Nature AI might not be suitable. However, for teams that prioritize structured conversational training without having to spend time and money on hiring trainers, it is a valuable option. It is SOC 2 and ISO 27001 certified, as well as HIPAA and GDPR compliant, making it a secure option for larger organizations.
Want to explore more about Second Nature AI? Reach to our customer support team at (661) 384-7070 to learn more about the software and get help in making informed decisions.
Second Nature Features
Scenario-Based Learning
With Second Nature AI’s Scenario-Based Learning, teams can practice realistic conversations, such as B2B Discovery Calls, Cold Calls, and Customer Refunds. Teams can create, localize, and publish these scenarios, giving employees a safer environment to practice without the pressure of real-world risk. This also helps them get more comfortable with customer interactions.
Admin Controls
This functionality allows administrators to assign roles, set granular permissions, and monitor usage throughout teams. It also offers support for sub-accounts, simplifying the process of managing access across different departments or business units while keeping control centralized.
Mobile Functionality
The software is also available on mobile where it gives users browser access so that they can practice role-plays from any device without having to download an app. With this function, administrators can simply share course links to instantly assign trainings. This makes it easy for employees to practice sessions at their convenience.
Pros And Cons of Second Nature
Pros
Improves sales through its effective training procedures
Supports efficient training through its conversational aspect
Identifies improvement areas through feedback
Cons
Some users report that role-play conversations might go off topic occasionally
Sometimes it might not give responses that match the context or expected conversation
Second Nature Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Electrical/ Electronic Manufacturing, 101-500 employees
Less than a year
“no need to worry about limitations”
Pros
Second Nature has been a highly effective AI-powered platform for strengthening sales skills. It supports training through realistic scenarios that sales specialists can practice with. The platform also makes it possible to track and assess the progress and performance of sales reps throughout the training process. Another big advantage is that the training can scale without limits on the number of users pngkettukking.
Cons
The built-in AI has been outstanding and has fully lived up to everything we expected from it. At this point we really have not come across any downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
Less than a year
“call recordingsa are valuable”
Pros
The interface is simple and well organized which makes the overall UI/UX is clean and pleasant to use. It has also done a good job of training the sales team on the key measures and strategies they need to follow. Another big plus is having VoIP and video call recordings available later for reference.
Cons
Since we put it in place I really have not come across anything negative to mention. It has been excellent overall.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What types of pricing plans does Second Nature AI offer?
Second Nature AI price is estimated at $40–$120/user/month, based on industry benchmarks for cloud-based conversational AI sales training and role-play platforms. Get a personalized Second Nature AI cost estimate today!
What other apps does Second Nature AI integrate with?
The software integrates with platforms like AppFolio Property Manager and Rentvine.
Does Second Nature AI offer an API?
No, Second Nature AI software does not provide an API.
What level of support does Second Nature AI offer?
The platform offers support through its support center.
What language does Second Nature AI support?
The platform supports over 30 languages, including English.
Who are the typical users of Second Nature AI?
Second Nature AI is particularly used by sales teams that are in training.
Does Second Nature AI have a mobile app?
The platform does not have a dedicated mobile app but is accessible through a web browser.