Tendril

“Sales support that truly delivers”

Pros

Unlike anything else I have come across, the Tendril ecosystem really stands on its own. Connect, Engage, Hub, Enrich and Coach can each be used separately or combined which gives a lot of flexibility. On top of that the sales insight and hands-on experience the company and its leadership bring are hard to match. You're not just buying a multi-line dialer here as you're partnering with a team that genuinely cares about your business succeeding. It clearly puts a lot of value on long-term relationships and customer success. A lot of other dialer providers are happy to sell you hours, minutes or dials, collect the revenue and then ignore declining usage or connection rates. This one is different because they actually dig in and look for ways to help when something is off. If they spot an issue, their focus is on fixing it rather than blaming you or your reps. They also do a very strong job of making sure you fully understand the buying process as well as the product and service itself. Their presentations during meetings were excellent and the transparency they showed around how they operate and maintain quality was beyond impressive. They don't play games or pressure you into buying as they guide you through it.

Cons

Honestly I don't have any complaints. As it has done an excellent job of following through on everything they promised to deliver.