Zoominfo Chorus Reviews

“A reliable call recording solution for your sales team

Pros

The user interface is easy to navigate, and I especially appreciate the ability to add coaching comments on each recording.

Cons

We occasionally ran into issues with Chorus joining specific meetings, though it only happened 1-2 times a month. It might have been more of a user related thing.

“It offers great features

Pros

The insights and call analytics provided by Chorus for our Sales, Onboarding, and Customer Success teams have been incredibly valuable for determining next steps with customers and identifying potential risks during calls.

Cons

There are times when it doesn't identify participants in the calls, which can make it tricky when we need to track call insights and use our custom trackers for both reps and customers.

“Great tool for sales

Pros

It's perfect for group sales approaches, and it conveniently saves conversation history to the cloud.

Cons

Haven't had any issues with the software, and I'd highly recommend it.

“Understands consumer needs and responds quickly

Pros

It really offers a unique approach to recording and saving calls, which simplifies the process of accessing previous calls. The records include important details like time, date, and the team member who made the call. I really appreciate it's AI-powered search capabilities, which allow us to find previous calls by simply inserting a phrase or keyword. This makes searches more efficient and useful. The system organizes calls in a way that helps improve communication quality, response times and customer satisfaction.

Cons

It is super easy to use, even for beginners, since it doesn't have any complicated or hard-to-understand features.

“It used to be a good tool�.

Pros

The product was solid, and the company was great but recent changes have caused some concerns.

Cons

After we were acquired by ZoomInfo, we started dealing with more aggressive sales tactics and less clear pricing.

“Driving sales improvements

Pros

It records your calls and allows you to listen back, which has been extremely helpful when working from home. My manager can listen in and provide feedback.

Cons

If a client ever asked for a copy of a call, we could easily just share a link to it.

“accurately documenting and organizing communications

Pros

Chorus does an excellent job of organizing customer communications, especially with its ability to record and archive calls. I fully appreciate it. The search options are vast, allowing us to quickly locate any call by using specific phrases or keywords. It also makes it easy to convert calls into text, which is useful for responding to customer inquiries and updating databases. The ability to share recordings with customers as documentation is a bonus.

Cons

it could use more integrations with other apps so we could view and share meeting recordings directly. That would really streamline our workflow.

“We would choose it over Gong

Pros

Offers similar functionality to Gong, but at a much more affordable price.

Cons

Honestly I have no complaints, I like Chorus more than Gong and would definitely recommend it.

“Chorus is managing work effectively

Pros

It has been invaluable in managing our daily transactional workflow and annual administration. We've been using it for years especially since many of our team members work remotely. It gives us visibility into each transaction, from individual cases to the entire company, which was exactly what we needed as we moved away from spreadsheets.

Cons

There was a bit of a learning curve in the beginning especially when setting up workflows. Once our IT team got trained, though, we could easily create, test and deploy workflows. I do miss the old dashboard, which had more customization options.

“A crucial tool in your tech stack

Pros

This tool has been incredibly useful for our BDRs, AMs and Account Executives. We use it every day to review past conversations with prospects, helping us better understand their pain points and needs. It's especially helpful when we forget to take notes, as we can always go back and listen to our calls.

Cons

Sometimes Chorus cuts off parts of the conversation, especially if the call starts early or runs over. We're not sure why, but the recording quality can suffer in those situations.

“Needs some improvements

Pros

The ability to recall information from calls or demos, whether it's from a week ago or further back, is an invaluable feature for all users.

Cons

Ability for management to join calls can feel a bit too �big brother�.... and we've noticed some bad habits forming because feedback wasn't always communicated properly to the reps. It'd be better if feedback notifications were more limited unless specifically requested.

“Solid product, but still room for improvement

Pros

I love that it automatically records Zoom calls. It's especially helpful for new hires who can listen to past calls and learn how more experienced team members handle different situations. Managers also benefit from being able to review calls and use the x2 speed feature to save time.

Cons

The system doesn't always pick up on all action items, and it could do a better job of identifying �engaging questions.� Also there are too many pop ups during the call saying it's being recorded or livestreamed, one notification should be enough.

“Excellent insights from calls!

Pros

The search functionality and call coaching tips are great features I really appreciate.

Cons

I don't love that there are a few default settings I have to change every time.

“A great way to revisit call details

Pros

It seamlessly integrates with calls, allowing me to focus on the conversation itself instead of worrying about writing down every detail.

Cons

It can be tricky to add Chorus to a last-minute client call.

“A standout tool

Pros

This is fantastic software for call recording and coaching! It's been a key part of our sales process and development.

Cons

It would be great if there were more features to make listening to calls easier and more convenient. For example when reviewing a demo, it'd be really helpful if the software could highlight when I'm speaking vs. when the customer is talking. AI breaking down the calls and providing analytics would be amazing.

“Extremely valuable for learning as a new sales professional

Pros

I loved using Chorus because it allowed me to review deals I wasn't directly involved in, turning them into valuable learning opportunities.

Cons

The mobile app wasn't the easiest to navigate and the interface felt a bit clunky.