David K.
Accounting, 1-10 employees
Less than 6 months
“Poor support with costly plans”
Pros
Even putting the high price aside, its customer support has been very disappointing. I contacted them to cancel my subscription and they told me an account manager would get in touch with us. Up to now, nobody has followed up.
Cons
Beyond being very expensive, its customer service has been really lacking. I reached out to cancel the subscription and they said an account manager would call us but I still have not heard from anyone.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
1
Anonymous
Computer Software, 11-50 employees
More than a year
“Account planning made simple”
Pros
Building account plans and hierarchy trees for accounts is very easy and putting together contact lists for prospecting is quick. I was also able to import everything into SFDC without much hassle. On top of that their support team consistently stayed responsive and handled requests promptly.
Cons
At times some of the data felt outdated and a few contacts were missing direct phone lines.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Casey S.
Logistics and Supply Chain, 101-500 employees
Free Trial
“way too smooth integrations”
Pros
The platform is easy to navigate, the data is accurate and it integrates well with the systems we already use.
Cons
Its pricing is extremely high. Plus AI offers similar information at about half the cost.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Claire M.
Information Technology and Services, 51-100 employees
Less than a year
“Deep database for lead generation”
Pros
ZoomInfo has been a big help for our lead generation team because it provides highly accurate data and Apollo is also an excellent tool for sourcing leads. The database is extensive, reliable and works really well which is something I genuinely appreciate. Apollo has also been valuable for the sales team since it offers free email addresses and phone numbers.
Cons
One thing I like is that it provides free credits which some other tools do not offer at all, even if it is usually limited to 5 or 10 credits. Because of that I still really enjoy using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alan K.
Financial Services, 11-50 employees
More than a year
“Excellent for generating leads”
Pros
Overall it has been a really strong platform for generating new leads and finding C-suite contacts.
Cons
At times some contact details are inaccurate. A few entries point to the wrong company or the data doesn't fill in properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy G.
Computer Software, 51-100 employees
More than a year
“Valuable prospecting insights offered”
Pros
It's part of my daily workflow and the information it provides is incredibly useful for sales prospecting.
Cons
A downside is that some key details are still missing especially org chart data and information on similar companies.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
