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DialerKing is a software development and solutions provider specializing in call center, dialer, and communication technologies. Its contact center solutions help businesses manage outbound campaigns, customer interactions, and high call volumes, with dialer options such as predictive, progressive, power, preview, and auto dialers. Its VICIdial services support custom feature development, agent interface setup, API and CRM integration, and call flow and IVR development, allowing businesses to adapt their calling systems to specific campaign and operational requirements.
DialerKing also develops CRM dialer solutions that connect calling activities with customer records, follow-ups, and campaign activities. Its Asterisk development services support customized VoIP applications, call routing, IVR, reporting, and third-party integrations. For businesses requiring flexible calling setups, DialerKing develops browser-based mobile dialers with WebRTC, click-to-call functionality, CRM integration, lead synchronization, and automatic call distributor setup. These capabilities allow businesses to build calling and communication workflows around their specific operational requirements.
DialerKing offers custom project pricing based on the required features and workflow. It also offers four modules for different calling and communication needs:
Predictive Dialer And Avatar Base Dialer:
Voice Broadcasting And CRM Integration:
Disclaimer: The pricing is subject to change.
DialerKing is used by businesses across various industries and sectors, including:
Based on our analysis of user feedback and DialerKing features, we have identified the following key scenarios where it is a good fit:
Businesses with unique operational requirements may find pre-built software too restrictive for their workflows. DialerKing develops custom applications, communication systems, CRM platforms, and automation tools around specific business needs. This includes custom features, integrations, workflow automation, and reporting tools.
Remote teams and field agents can access DialerKing directly through a mobile browser without installing additional software. Its browser-based setup supports click-to-call, WebRTC, CRM connections, lead syncing, and auto-dialing. This allows agents to make calls from the office, home, or field locations.
High-volume outbound teams can use DialerKing’s predictive dialer to reduce the time agents spend waiting between calls. The system automatically dials numbers based on agent availability to help increase live conversations. Campaign settings, dialing ratios, call flows, and reporting tools help teams manage and track calling activity.
DialerKing’s Avatar Dialer automates voice conversations using configurable AI avatars and voice engines with support for multiple languages and accents. Teams can connect avatars with CRM and API systems to link calling activity with customer data. IVR and call routing further help structure automated interactions around campaign requirements.
DialerKing offers a range of communication and development services designed to support different business calling and automation needs, including:
It automates outbound calling to reduce manual dialing and help agents connect with more leads in less time. It supports campaign and dialing setup, agent and extension configuration, call routing, and queue management. The solution also includes reporting and real-time performance tracking for outbound campaigns.
Voice Broadcasting enables businesses to send automated voice messages to large audiences for announcements, alerts, promotions, and reminders. It supports voice message scripting, audio recording, TTS integration, and multilingual voice setup. Campaign tools include contact lists, scheduling, retry settings, call routing, reporting, and monitoring.
The platform provides Asterisk development for customized VoIP and communication platforms, including calling solutions, IVR systems, and dialers. Its services cover Asterisk installation, SIP and trunk configuration, custom modules, AGI and API integrations, dialplan customization, and CRM or third-party integrations. It also supports call routing, reporting, testing, and deployment.
DialerKing’s Avatar Dialer combines automated dialing with interactive voice communication for outbound campaigns. It supports AI avatar configuration, voice engine and TTS integration, avatar workflows, and language and accent settings. The solution also supports IVR, CRM, and API integrations, lead management, and call monitoring.
The Predictive Dialer automatically places calls by predicting agent availability, helping reduce waiting time between conversations. It supports campaign and lead configuration, dialing-ratio setup, call-flow management, and SIP trunk integration. Advanced reporting and call monitoring help teams track calling activity and campaign performance.
If you are a business or contact center managing high-volume calling and need more flexibility than a standard dialer can provide, DialerKing may be worth considering. Rather than limiting businesses to pre-built templates, it develops calling and communication systems around specific workflows, operational requirements, and business goals. It provides scalable architecture, integration support, testing, deployment, monitoring, maintenance, and SLA/AMC-based support as part of its development services.
Its security practices include network and firewall configuration, security planning, security validation testing, monitoring, and backup support. DialerKing also discusses support for requirements such as GDPR, HIPAA, PCI DSS, TCPA, and FDCPA regulations. Its data-handling measures include call-recording compliance, data residency, retention policies, privacy practices, and audit logging. The platform also works with widely used technologies, including PHP, React Native, Asterisk, Node.js, Angular, Magento, and MySQL, reflecting its support for modern development and communication environments.
Still unsure about DialerKing? Connect with our customer support staff at (661) 384-7070 for further guidance.