Total 167 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

32%

3

Stars

8%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Alice

Accounting, 11-50 employees

Less than 6 months

5.0
October 2019

Aplos system user rating review

Pros

The support team is responsive and provides immediate assistance, which is invaluable.

Cons

Aplos lacks direct GL posting entry for online donation transactions via credit card charges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 51-100 employees

More than a year

4.0
October 2019

Good but would like a few features

Pros

It's direct to use and grasp. Budgeting proved to be highly beneficial, and transferring funds between different accounts was effortless.

Cons

There aren't different user profiles to aid in internal controls. As the accountant, my responsibility was bank reconciliations to verify the treasurer, yet I could also make entries.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

4

C

Caitlin

Education, 1-10 employees

5.0
October 2019

easy and fast reporting

Pros

What stands out most about this software is its intuitive design, ease of navigation, appealing visual layout, and accessibility.

Cons

One thing I wish this software had is an option or settings feature, like a checklist, that prompts users for all necessary nonprofit tasks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

A

Anonymous

Not specified, 500+ employees

Less than 6 months

4.0
July 2019

Takes care of the business I care most about.

Pros

I like its cloud-based nature, allowing me to access it from anywhere. Moreover, it's more cost-effective compared to other alternatives.

Cons

I wish the reports were more comprehensive and better organized.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

J

Julius

Civic & Social Organization, 101-500 employees

Less than a year

5.0
July 2019

The best way to receive donations.

Pros

It's ideal for international fundraising easy to navigate, affordable, with strong customer support and reliable performance.

Cons

I haven't encountered any drawbacks. My experience with Aplos has been entirely positive.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

J

John

Recreational Facilities and Services, 500+ employees

Less than 6 months

5.0
July 2019

Expensive for a non-profit

Pros

It offers numerous features, perhaps more than we'll ever need. The sales team was helpful, and it seems capable of meeting all our nonprofit's requirements and more.

Cons

It's quite expensive for a nonprofit organization. Most accounting options for nonprofits are costly. I believe there should be more affordable products/services tailored for 501(c)3 organizations like ours.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

10

Functionality

9

A

Anonymous

Not specified, 51-100 employees

Less than a year

4.0
July 2019

Accounting for any Church

Pros

I'm impressed by how user-friendly the interface is and how easily I can navigate through it.

Cons

I wish the graphs on the software's dashboard came with more extensive customization options.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A

Anna

Nonprofits, 1-10 employees

More than a year

5.0
July 2019

Easy to use and good price for what you're getting

Pros

Aplos accounting is perfect for nonprofits like ours that need to manage basic accounting tasks efficiently. The interface is excellent, and the reports meet our needs perfectly.

Cons

It can still be buggy at times. Occasionally, the information inputted doesn't always align correctly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

E

Elizabeth

Nonprofits, 101-500 employees

Less than a year

3.0
May 2019

Aplos

Pros

The fact that it links directly to my bank account makes submitting payments incredibly simple.

Cons

I dislike that I can't customize the frequency of submitting payments. The auto-pay options are very limited, and it's inconvenient that it doesn't save my payment information, requiring me to redo these steps each time.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

5

Functionality

4

K

Kathryn

Accounting, 1-10 employees

More than a year

5.0
April 2019

My favorite online software EVER

Pros

Aplos is incredibly intuitive. The training videos are clear, concise, and incredibly helpful. Setting up and customizing the system takes only minutes, and the customization options are limitless!

Cons

I have no complaints. I've been using Aplos for years and haven't found anything that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 11-50 employees

More than a year

5.0
February 2019

Efficient and Easy

Pros

The software is direct to use and reasonably priced. It doesn't require much accounting or bookkeeping experience.

Cons

The software worked well when our church was small. However, as we grew, we needed a program that could handle individual versus batch transactions more efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C

Cory

Nonprofits, 1-10 employees

Less than a year

5.0
February 2019

A Great Service At A Great Price

Pros

This product is excellent for managing both nonprofit operations and fundraising events.

Cons

The dashboard section isn't as intuitive, but navigation is still direct.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Richard

Education, 1-10 employees

Less than 6 months

1.0
February 2019

Pricey Product with Shallow Slate of Features

Pros

It's web-based and aesthetically well-designed. The integrated support within the interface makes it convenient to use on any computer with a web browser.

Cons

It lacks robustness as an accounting system. For instance, there's no feature to track a group of Memorial Funds within one overall Memorial Fund. While workarounds were suggested, many functionalities promised in their marketing materials aren't actually available.

Rating Distribution

Ease of use

6

Value for money

2

Customer Support

4

Functionality

2

S

Stephanie

Nonprofits, 1-10 employees

More than a year

5.0
January 2019

Easy to Use Software for Non profits

Pros

I liked how easy it was to use and the ability to chat with representatives for immediate assistance. The free webinars on fundraising tactics were also very beneficial.

Cons

It can be affordable if you take advantage of their promotions, but without them, it might be costly for a new nonprofit.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

D

Doug

Education, 1-10 employees

Less than 6 months

5.0
January 2019

Nice full-featured fund accounting software

Pros

Aplos is a well-designed fund accounting solution, ideal for churches and other nonprofit organizations. The support has been excellent, especially as we transitioned from our previous software.

Cons

We would like more control over user access than the system currently allows. For example, some users should be able to print reports and make inquiries without being able to enter or modify transactions.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

5.0
January 2019

Great for Churches

Pros

I would recommend this software to any church struggling with their current accounting software. It's designed to simplify your workload.

Cons

The pricing plans might not suit certain churches, especially since the cheaper plan only includes one user.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

5.0
January 2019

Valuable Data

Pros

This program has been instrumental in managing donor outreach for our fundraising programs. It keeps everything organized yet easy to manage, providing instant valuable insights.

Cons

I've had a flawless experience with this software. It has been consistently great!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R

Rebecca

Civic & Social Organization, 11-50 employees

3.0
January 2019

Focus is accounting

Pros

It's a comprehensive platform that integrates accounting, donor management, prospecting, and more into a single, efficient solution.

Cons

It focuses heavily on accounting, which wasn't exactly what we needed. Unlike other CRMs, I didn't receive any phone calls, which made me question their customer service quality.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

WA

Wendy A.

Religious Institutions, 1-10 employees

4.0
December 2018

Has everything I need

Pros

Stepping into a new church treasurer role, I bought this software to help me get up to speed and about six weeks into a practice run, I'm already very impressed. I plan to clear out the test data and start fresh in January but even during this trial period it has delivered almost everything I was hoping for, plus a few extras I didn't even expect. The member and contact database works well for church members, vendors and prospects which makes communication much more manageable. On the accounting side, it covers a lot, including budgeting, bill payments, offerings and other key functions. The built-in reports are plentiful and can be customized without much trouble. Importing and exporting data is also available which is really helpful. It's very user-friendly and clearly built with non-accountants in mind especially volunteers like me taking on treasurer responsibilities. I was sold on it from the moment I started exploring it during the free trial. The training and support resources have also been excellent, webinars, the academy and one-on-one help have all been genuinely useful. I've watched several webinars and contacted customer support a few times for specific questions and each time I got helpful guidance and suggestions.

Cons

At this point, I've only run into two missing features. First, my pastor would like to use the letter and email tools tied to the contact database to communicate with members without being able to view their donation history and currently that kind of separation in access isn't possible. Second, when entering donations, I'd like to distinguish between cash and checks since that matters when preparing the bank deposit. Aplos doesn't currently handle that directly. There is a workaround but it's not an ideal one. To their credit, customer support did note both of these requests for possible future updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

SK

Shawn K.

Religious Institutions, 11-50 employees

5.0
November 2018

outstanding support

Pros

As someone just getting started with bookkeeping, this software has been very simple to use and the customer support team has been really helpful whenever I've needed assistance.

Cons

They recently updated the pricing and it has made the software more expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10