
ECOUNT Reviews
Total 27 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars44%
4
Stars48%
3
Stars7%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Not Specified, 1-10 employees
Less than a year
“Ecount NU
Pros
As an accountant, I highly recommend this software. It is very easy to understand and learn.
Cons
Since I use the software at a basic level, I have found all the features I need, and I haven't come across any issues so far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Emre Utku
Computer Software, 11-50 employees
Less than a year
“ECOUNT helps development of customizable financial reports
Pros
Developing highly advanced financial reports is now a simple task, all credit goes to ECOUNT.
Cons
It would be highly beneficial if ECOUNT's customer support could resolve cases in shorter timeframes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Cosmetics, 1-10 employees
Less than 6 months
“My experience with Ecount
Pros
It is suitable for small companies to use due to its simplicity.
Cons
Sadly, it doesn't integrate with other providers like Amazon, Shopify, eBay, PayPal or our bank institute.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
KAJORN
Printing, 11-50 employees
More than a year
“Nice with some that can still improve
Pros
The flexibility and ease of use make it perfect for group work, and the Android app is a bonus.
Cons
We require more integration options for local setup, specifically in our case, Thailand.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Scott
Wholesale, 1-10 employees
More than a year
“Ecount ERP
Pros
The greatest benefit has been the implementation of online ordering for our customers.
Cons
Occasionally, the system duplicates order numbers, leading to billing issues. While the customer service has been helpful, they have been unable to resolve the problem.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
RENNY
Civil Engineering, 11-50 employees
Less than a year
“GOOD FOR THE COST!
Pros
The standout features are, Its price, excellent customer service and ease of use.
Cons
The software has certain limitations and sometimes they make changes without notifying me beforehand.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sang Pil
Automotive, 1-10 employees
More than a year
“Expensive
Pros
Modification is readily available and accessible at any time.
Cons
The price is a bit high, and I believe long-term users should receive discounts. Additionally, there have been multiple instances of printing errors, which we have mentioned several times but received no response.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kyle
Industrial Automation, 51-100 employees
Less than 6 months
“Ecount ERP
Pros
ECOUNT pricing and customer service were outstanding. While other companies we know use it, we weren't quite ready to use it yet.
Cons
The plenty of different sections in ECOUNT made everything a bit challenging, mainly to navigate and set up, especially given our low transaction volume.
Rating Distribution
Ease of use
5
Value for money
10
Customer Support
10
Functionality
8
Felipe
Wholesale, 1-10 employees
Less than 6 months
“It has Everything you need.
Pros
The modules seamlessly interact with each other, eliminating the need to input information separately. Once you understand how the program functions, modifying templates within those modules becomes easy too. Furthermore the customer support is also exceptional.
Cons
In my opinion, this program has unnecessary steps to go from a quote to a final invoice in the sales module. If possible, I would streamline the process by reducing the number of required steps for invoicing and shipping.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Joseph
Restaurants, 11-50 employees
Less than a year
“System Manager
Pros
Options for report and screen modification, simplified functions, numerous reports, mobile app, workflow, notifications and Excel upload make it highly versatile.
Cons
The software lacks plant maintenance features and has limited API capabilities, only supporting sales. Furthermore, it lacks an SMS function in the USA and lacks finance links with banks and QuickBooks software. We also wish it had SQL features.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Robert
Automotive, 11-50 employees
Less than a year
“Great affordable system with minor flaws
Pros
The cost is the foremost advantage of this system! It surpasses all other systems in the USA. It fulfills all the necessary requirements, especially for production, inventory control and manufacturing.
Cons
The accounting aspect is missing to some extent, and to our disappointment, they recently removed the "Reconcile" button, rendering the software unusable. As a result, we had to revert to QuickBooks, which is a shame considering the high potential of this program.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Abigail
Retail, 51-100 employees
Less than 6 months
“Useful inventory management tool!!!
Pros
Ecount offers a multitude of useful features that we have been able to use. One of these features is the inventory reports, which have greatly assisted us in managing and analyzing inventories per store.
Cons
Personally, I haven't encountered any significant problems with Ecount. In the start, I was a bit confused about some of its modules, but I have familiarized myself with them through continuous use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Shah Abdul Latif
Not Specified, 11-50 employees
Less than 6 months
“Great ERP Solution!
Pros
It is incredibly easy to use and set up. Compared to the competition, it is reasonably priced. Also it operates swiftly and reliably.
Cons
We have experienced some issues with barcode printers and I believe that the customization of reports should not be limited. Additionally, an offline version is not available, which I think would be beneficial if available.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Loreto
Retail, 51-100 employees
Less than a year
“Every Inventory Counts!!!
Pros
The ECOUNT System excellently manages our inventories which allows us to track stock levels in warehouses, production and various nationwide stores. We particularly love the customization feature, which enables us to generate inventory and sales reports tailored to our specific requirements.
Cons
ECOUNT drawbacks we can think of are: a) the need to send invoices one at a time, and b) its incompatibility with certain barcode printers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dale
Construction, 11-50 employees
Less than 6 months
“Ecount Inventory
Pros
After researching a lot for an affordable inventory management software that could meet our needs, we discovered Ecount. It is one of the few web-based software solutions that doesn't nickel and dime users for additional services. The customer support was excellent in guiding us through the software setup process to suit our requirements.
Cons
The only con I can think of is that it would be advantageous for them to offer an offline version for a one-time purchase. That would truly set them apart.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kate
Logistics and Supply Chain, 11-50 employees
Less than a year
“Review on ECOUNT
Pros
Once you understand it, using the software become a piece of cake. It's easy to make changes for mistakes or revised line items, and updating these modifications, as well as A/R payments received, is a simple process.
Cons
When it comes to reporting, I found the customization options limited or sometimes it become impossible to create the specific reports I needed. For example, important details like the shipped date, customers' PO# and our invoice# are essential when generating monthly A/R statements for each customer. I found it odd that customers had to confirm the invoice by clicking on an email link to open it. This led to confusion as many customers responded saying there was no attached invoice. I had to explain to each customer how to open the invoice, which was time-consuming and not convenient at all. The feature "Confirm Received Document" didn't work as customers didn't see any attached document, so they didn't want to confirm. This meant they didn't have the invoice, and I had to resend it later. It would be better if there was a clear option to click and open the invoice or a visual representation of the attached invoice. This way, customers can easily access it without any confusion. Additionally, the software only allows sending invoices one at a time instead of sending them all at once, which can be quite tedious.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Ayushi
Not Specified, N/A employees
Less than 6 months
“Broad range of functions. Highly recommend.
Pros
This application offers a lot of functions such as, encompassing accounting, payroll, budgeting and tax management, all within a single platform.
Cons
The customer support definitely needs improvement. Bugs should be fixed quickly and the application should provide more helpful features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
John
Apparel & Fashion, 11-50 employees
Less than a year
“Best Online ERP Deal
Pros
The level of integration provided by this software is exceptional. It functions as a comprehensive ERP system, facilitating end-to-end cost tracking and connecting it back to revenue. Also the option to use sales and forecast orders for demand scheduling, material requirements, capacity planning, throughput and productivity is impressive.
Cons
The native format of the menus took some time to get used to. However, setting up user menu preferences helped overcome this hurdle. It's possible to configure user menus in a workflow style, and there is a lot of complexity behind the entry menus. To fully understand its potential, it is important to have customer support understand it thoroughly and also read the online documentation.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Steve
Computer Software, 1-10 employees
Less than a year
“Great system for SMB
Pros
The value for money and total cost of ownership over the usage period are remarkable.
Cons
It would be beneficial to prioritize data consistency for better data management.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Alberto
Not Specified, N/A employees
Free Trial
“Ecount ERP the best ERP!
Pros
It's very much user-friendly with excellent customer support and robust functionality, all at a very reasonable price. The setup process was hassle-free, and the user interface is quite simple too. I highly recommend using it and surely you won't regret it.
Cons
I must say, it's simply awesome. No cons!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8