Total 242 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

29%

3

Stars

6%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J
Jooye

Marketing & Advertising, 51-100 employees

Less than a year

5.0

Great for custom training and credential management

Pros

It is pretty effective at creating bespoke training modules by spotting trends in reports and audits which makes putting together courses for recurring problems much simpler. Plus at SafetyCulture we can tailor the layout to suit our needs and handle employee credentials through automated verification and tracking.

Cons

I get flooded with notifications when multiple people start updating or commenting on the same inspection. So at times they can be very overwhelming.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

T
Toby

Food Production, 11-50 employees

Less than a year

5.0

Consistent feature delivery and updates

Pros

I really like the ongoing product development that the team keeps pushing on the platform. Plus the way they actually follow through on their promises by turning planned features into real, usable functionality is amazing.

Cons

Sometimes I find myself waiting for specific new features and although the team always delivers what they promise, those waits can get frustrating even if those waits are understandable and for the right reasons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Emily

Information Technology & Services, 11-50 employees

Less than 6 months

4.0

Love connecting to our catalog for easy requests

Pros

One thing I like is that it allows me to connect directly to our approved catalog, so requesting items or getting approvals is really easy. Plus every piece of equipment has a QR code linked to it, giving me instant access to its history, inspection checks and location. I also rely on its reports to run audits which saves me from going through manual reviews.

Cons

The file storage area needs improvement. As per me a clearer, more organized layout would let me sort completed reports by project type.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

I
Isabela

Building Materials, 51-100 employees

Less than a year

5.0

great for custom checklists

Pros

I really like the ability to build custom checklists. It is also simple to do inspections from my phone, even offline and the system automatically sends reminders so that needed repairs or actions don't get forgotten.

Cons

For smaller teams like mine, I sometimes struggle with the per-user fees and I have noticed that a number of the features are only available if you upgrade to higher-tier plans.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

K
Kate

Information Technology & Services, 11-50 employees

Less than 6 months

5.0

Configurable inspections across sites

Pros

SafetyCulture is the best way I manage inspections, safety checks and training records across several sites. I also really like how configurable it is as I am able to modify templates and implement them into our internal procedures, making quick tweaks without having to involve IT at all. It has become second nature to pull the app up on my phone during walkarounds, log an issue right away and quickly check who has completed their latest safety modules.

Cons

The backend setup can feel a bit overwhelming at first, particularly when I am trying to create forms or configure automations. Also some dashboards could use more basic filtering and I'd find it helpful if reports were easier to sort by date or by site. I also notice that the mobile app sometimes feels more restricted than the desktop version which can slow me down when I am working out in the field occasionally.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A
Anamika

Oil & Energy, 500+ employees

More than a year

5.0

great for standardized incident reports

Pros

At my company, I rely on this platform to let people report issues they face in our enterprise applications using standardized incident-reporting templates that are available on both web and mobile. I also like that those templates were created within this digital platform and can be easily customized in the editor with drag and drop tools. There is even an AI-powered feature that can produce a template for me when I give it a prompt describing the requirement.

Cons

As per my experience, the AI-driven template creation works well only when I provide a clear and detailed description of the fields I need. Otherwise it usually generates a very generic template that then needs further editing before it becomes useful which takes time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

J
Joshua

Information Technology & Services, 51-100 employees

Less than a year

4.0

transformed incident management

Pros

Tracking how long each inspection takes, combined with SafetyCulture's sensors has transformed how we manage incidents. Small changes trigger instant alerts and the HeadsUp feature keeps our entire crew aware and coordinated in real-time.

Cons

The thing that frustrates me most is the three-device limit per user as it forces me to sign out repeatedly whenever I need to switch phones or tablets which becomes annoying after a while.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

H
Haimal

Computer Software, 11-50 employees

More than a year

5.0

Fast checklist setup!

Pros

On a typical workday I mostly run inspections, keep up with daily checklists and consolidate all my audit evidence in one spot using SafetyCulture. The thing I like the most is how quickly I can set up or edit a checklist which is something I do nearly every day. Overall it's been a real time-saver not having to go through paper records or email chains anymore. Since all of our logs are stored inside the app and are simple for me to access and review.

Cons

Report generation feels a bit limited when it comes to customization and I frequently end up doing extra work in Excel after I export the data. I also find it difficult to get pictures formatted the way I want and dealing with locked sections in templates adds more issues than it should.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

P
Pranali

Oil & Energy, 500+ employees

More than a year

5.0

Customizable IT incident reporting

Pros

I have been using SafetyCulture aka iAuditor to allow users to report IT incidents. Here the preloaded IT Incident Report template was a helpful starting point and later I customized it to fit our specific needs. Our goal was to capture every important detail about an IT issue so our resolution team could use that information to diagnose and fix the problem. And because the application is cloud-based, I found it very easy to set up, configure and deploy to end users, allowing them to submit detailed IT incident reports through the app whenever they come across an issue.

Cons

The open incidents summary on the dashboard is hard to use. I personally would prefer a calendar view showing both open and closed incidents. As this would help my team see the status and timeline at a glance without searching through lists.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Automotive, 500+ employees

More than a year

4.0

User-friendly

Pros

The mobile application's layout is user friendly and the interface is easy to use. The forms for safety inspections, reporting issues and managing task workflows are highly responsive and work very well too.

Cons

I have noticed that customizing and configuring the app isn't as easy as it could be. So those options should be made simpler and more user-friendly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

L
Lauren

Publishing, 500+ employees

Less than 6 months

4.0

Task tracking with team collaboration

Pros

We rely on it to keep our work well organized by handling task management and tracking their progress. It's simple to use the data capture feature and live collaboration boosts our productivity. Plus it encourages active team engagement and collaboration and I find the interface simple and user friendly.

Cons

To be fair I have not been using this tool for very long but as long as I used it I have not run into any problems. I genuinely enjoy every feature it offers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

M
Maggie

Airlines/Aviation, 51-100 employees

More than a year

5.0

smooth audit workflow

Pros

I really like that I can easily keep track of our reports and every bit of information. So now the whole audit workflow has become much smoother and we're now able to manage everything perfectly.

Cons

Despite some issues I have had with the customer service, I still found the overall experience to be remarkably positive and pretty cool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Tyler

Paper & Forest Products, 500+ employees

Less than 6 months

5.0

Paperless inspections with strong integrations

Pros

It is simple for people to use when carrying out inspections because of its clean interface in both the mobile app and on the website. I also really like that it has the potential to replace a lot of paperwork across the industry and I appreciate how receptive the team is to taking on and implementing customer suggestions. The integration possibilities are what genuinely excite me the most. I also liked the fast turnaround from customer support. Ideally I'd move most or all of our paperwork and computer tasks into SafetyCulture. I mean everything from training and ordering to tracking and auditing. As it feels like it could become a true one stop shop for industry work and it already has the basic structure to build that.

Cons

I think SafetyCulture's main weaknesses are in its reporting, tracking and audit modules. Such as industrial auditing is complex, so the tool needs to be more flexible while staying user-friendly. The device limit was a problem too. As individual logins don't work as well as shared logins on fixed devices in an industrial setting. I also found the audit logic and report generation a little complex. It would stand out with a better online template system. One that captures specific incidents, tracks metrics over time and sends alerts. The permission system is also too complicated. Managing templates should not require top-level access. Permissions need to be more detailed and customizable to improve everyday use and adoption.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

10

A
Arpita

Information Technology & Services, 500+ employees

More than a year

4.0

Centralized brand standards management

Pros

Managing brand standards across many locations was much easier with this centralized system. Plus it ensured all our communications consistently reflected our corporate identity.

Cons

It provides a wide range of templates, yet I find the customization choices too limiting for more creative brand material. The issue forms only accept text and multiple-choice responses and they lack alternatives such as rating scales, numeric inputs or signature fields that would improve brand engagement surveys.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

L
Lyrica

Writing & Editing, 11-50 employees

More than a year

5.0

Flexible audits

Pros

It is really simple to use. The templates for audits and inspections are highly adaptable and being able to attach photos and jot notes makes the reports much clearer. The mobile app also works reliably offline and syncs back up fast once I am online. It also lets our team follow up on safety issues, assign corrective actions and maintain compliance more steadily.

Cons

Even though the platform is powerful, getting everything set up takes a while for newcomers. Also I wish report exports and formatting offered greater customization. And from time to time the app runs slowly when I handle lots of photos or very large inspection jobs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

Y
Yash

Pharmaceuticals, 101-500 employees

More than a year

4.0

Easy inspections with AI task creation

Pros

The software is user-friendly as it's incredibly easy for me to create tasks, communicate and complete inspections. I can also generate a template with AI in seconds by using a bunch of prompts which I think is really cool. Another big advantage is that the mobile app supports nearly all of the features found in the desktop version.

Cons

Sometimes it works a little slow when I am working on large tasks. Also even though the AI can generate templates for me, I still have to review them carefully because they aren't always perfect, so there is a real need for thorough checking before using them.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

K
Konjengbam

Financial Services, 101-500 employees

Free Trial

4.0

Central dashboard

Pros

I like that it pulls all our data into a single dashboard which helps me make quicker, clearer decisions. I also like that I can access it through any web browser which is super convenient. Plus having ready-made templates speeds up my tasks considerably and the AI capabilities are genuinely helpful when I need to resolve issues on the spot.

Cons

While I really like most aspects of the platform, I have noticed that getting truly proficient requires a significant amount of learning and time. I also wish document processing happened a bit more quickly than it does now, because the current pace is a little slow. And if the subscription cost were slightly lower, I believe more people would be inclined to try it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

B
Benjamin

Automotive, 500+ employees

Less than 6 months

5.0

Easy to use

Pros

It is pretty easy to use and it brought together every component I needed in one central place which let me create and distribute checklists and reporting tools smoothly throughout my organisation.

Cons

At one point I ran into some QR code glitches while setting up a reporting system but the team acted fast and sorted everything out promptly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

O
Othmar

Information Technology & Services, 1-10 employees

Free Trial

4.0

Flexible and beginner-friendly checklists

Pros

iAuditor is pretty easy to use and user friendly, even when I do not use it every day. I also like how flexible it is for creating and customizing checklists. Plus when I have needed help their customer support responds quickly and is genuinely helpful.

Cons

The reporting is confusing and far too limited. Also the way reports are laid out and ordered does not match how my team works, so that part definitely needs improvement.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

I
Ishant

Computer Software, 1-10 employees

Less than 6 months

4.0

Offline audits with reusable templates

Pros

The software is easy to use and customize for our audits. Creating and reusing templates, working offline on-site and generating detailed reports afterward has saved our team a lot of time. Plus it offers great value for its efficiency and customer support is always prompt and helpful.

Cons

At times syncing takes much longer when we queue up several inspections at once, especially if our internet connection is weak or discontinuous. Plus the free plans do not include all advanced features and integrations which can be limiting for smaller teams trying to get more functionality.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9