Total 242 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

29%

3

Stars

6%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Andrew

Electrical/Electronic Manufacturing, 500+ employees

More than a year

5.0

Consistent global processes

Pros

I really like how easy it is to streamline tasks. Also I can maintain consistent processes across different countries and keep a global viewpoint.

Cons

Sometimes the platform changes are pushed through with very little heads-up and we end up in the dark about what's been altered. A few updates have broken workflows we relied on. For example, when we shared templates with external collaborators, their pressing the submit button used to trigger an immediate SMS or email alert to us. That notification stopped working quite a while ago after one of the updates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J
Justin

Information Technology & Services, 1-10 employees

Less than 6 months

5.0

Guided reports with photos!

Pros

What I like is that it walks you through a step-by-step process and lets you attach photos and extra notes easily. I haven't actually created a job in SafetyCulture myself but I have used several templates that different companies have shared with me. That means I don't need to build a report from scratch or fuss with importing and resizing photos as I just enter the required information, take the necessary pictures and the app generates the report for me.

Cons

In my experience, the usefulness of the app depends heavily on how well the person setting up the job has configured the template. If they miss important details or don't account for variations that could occur on-site, the template can fall short, so it really comes down to the creator's competence and experience. I also sometimes have to enter null or placeholder data just to move to the next section and when I start an inspection it's not always clear how many questions there are or how long the whole process will take.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A
Aniket

Food & Beverages, 51-100 employees

Less than 6 months

5.0

Real-time mobile reporting!!

Pros

At my organization we rely on iAuditor as a multi-purpose tool for our sales team and they can access the mobile app easily which lets them submit real-time reports.

Cons

I have noticed occasional sync problems when we're in areas with poor connectivity and I suspect this happens because the internet connection is weak.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Ashley

Computer Software, 500+ employees

Less than a year

4.0

Custom IT inspections made easy

Pros

Using SafetyCulture helps me run technical inspections in our IT department more efficiently. I can tailor checklists to each environment which raises the standard of our reports. Also, the built-in help tool is unexpectedly handy for quick setup or when I have usage questions.

Cons

That said, the mobile app gives me trouble with heavier inspections as it can become slow or even crash when I am handling a lot of images or notes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

N
Natasha

Education Management, 11-50 employees

Less than 6 months

5.0

Smart alerts and recurring tasks

Pros

Whenever an item is nearing expiration or requires revision, the platform sends us email alerts well ahead of time. Using it is easy too, allowing us to move through tasks and audits without friction and I also appreciate that we can schedule automated actions for the future, like setting up recurring inspections or assigning corrective actions when issues are found.

Cons

In my experience, SafetyCulture has met our expectations. its user-focused design really stands out and I have noticed it can scale to match the way we work now, accommodating growth and changing demands without much hassle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Vincent

Higher Education, 11-50 employees

Less than 6 months

5.0

Centralized audits with flexible templates

Pros

The customizable interface gives me fine-grained control and lets me keep a precise record of every assessment and SafetyCulture helps me keep all of my processes centralized so I can quickly find information whenever I need it. I also appreciate that the app provides a large library of templates to streamline how I design evaluations and it's handy that I can switch between different devices mid-audit without losing progress. That flexibility really speeds up my workflow and reduces friction when audits are in motion.

Cons

On one occasion I struggled to export a document in a particular format from my computer. however, their support team resolved the issue and walked me through a clear, easy-to-follow fix that worked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Brittany

Restaurants, 1-10 employees

More than a year

5.0

Practical tools for safer inspections

Pros

I have found that this app gives us practical tools for managing inspections and ultimately improving safety measures across our operations.

Cons

Putting together my summary report isn't as easy as expected and I often find the process confusing and difficult to complete.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

S
Simon

Consumer Services, 1-10 employees

Less than 6 months

4.0

Fast and simple implementation

Pros

We found SafetyCulture implemented several systems for our company very quickly.

Cons

I found the processes and reporting lacked sufficient flexibility. I wanted a simple way to pre-fill fields and progressively build on submissions but doing so proved difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Music, 1-10 employees

Less than 6 months

5.0

Shifts workplace safety mindset

Pros

I have seen it change how workplace safety is perceived

Cons

From my perspective, the company remains privately owned and hasn't yet reached its full potential

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sebastian

Dairy, 1-10 employees

Free Trial

5.0

All inspections in one platform

Pros

One thing I really appreciate about this app is that it provides a single platform I can rely on for all of our inspections, audits and assigned non-conformances, among other related tasks.

Cons

I haven't come across anything about this that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Estelle

Consumer Services, 1-10 employees

More than a year

5.0

Complete hub for ISO auditing

Pros

As a trainer, consultant, internal and surveillance auditor for ISO implementations and a certification auditor, I have found Safety Culture puts every tool and resource I need into one cohesive hub.

Cons

So far, I haven't come across anything about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W
Will

Textiles, 500+ employees

Less than 6 months

4.0

Powerful and adaptable performance

Pros

I am impressed that SafetyCulture offers a comprehensive set of features that can be adapted to almost any use you can think of and both the website and mobile app run very quickly with little lag.

Cons

Two cons which are basically two missing features I really want. The first is the ability to create issues directly from inspections instead of having to generate them from actions. The second involves asset linking and at the moment an inspection can only be tied to a single asset but I'd much prefer the option to attach many assets like 15 or more to one inspection. For example, I have a ladder inspection template and it's a pain to create a separate inspection for every ladder. What I want is for my team to start one inspection and then link each ladder to the appropriate section within that single inspection.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Plastics, 500+ employees

More than a year

5.0

Modern interface with guided growth

Pros

The interface is clean and modern and most of the tools are pretty easy to pick up. It doesn't take long at all to create new forms, get them live to record completed tasks, carry out inspections and track actions. While I am not a huge fan of all in one platforms, it usually rolls out major additions with a clear purpose and roadmap which makes it easier for us to keep the number of different systems our team needs to use to a minimum.

Cons

I have noticed some parts of the product still aren't well integrated with each other and a few recent features feel pretty weak in terms of functionality. It does take slightly more time than I'd prefer to get those shortcomings fixed but the SafetyCulture team listens to feedback and generally works to patch these gaps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

P
Paula

Food & Beverages, 500+ employees

Less than 6 months

5.0

Clear nationwide food safety oversight

Pros

We've gained a much better, nationwide view of each store and how they measure up on food safety inspections which makes managing standards so much easier. Before adopting this, our whole process was paper-based and manual which made supervision difficult and left us open to data manipulation.

Cons

Nothing major but I'd like the desktop dashboard to reflect our branding and offer configurable widgets so we can quickly reach key alerts and documents without digging around.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Max

Transportation/Trucking/Railroad, 51-100 employees

Less than 6 months

4.0

User friendly and professional workflows

Pros

What stands out to me is the clear, user friendly layout and how easy it is to use. Even with a lot of features packed in, I was able to get the hang of it quickly and make good use of everything it offers. The interface seems built around standard workflows, so it aligns nicely with industry practices and gives interactions a more professional feel.

Cons

Even though the steady stream of updates is helpful, I think the responsiveness to user feedback could be better, especially when it comes to newly introduced features. I have also felt that some capabilities are a bit constrained such as report formatting. For example, leaves very little room for customization. Growing these areas would, in my opinion, make the app more adaptable and increase overall user satisfaction.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

L
Liz

Dairy, 11-50 employees

More than a year

4.0

Flexible tool with endless uses

Pros

I find Safety Culture really easy to use and because it's so flexible the possible applications feel nearly limitless.

Cons

Because of how open-ended it is, I sometimes struggle to convert the idea in my head into a practical, usable Safety Culture solution and I find myself unsure which features to combine or how to structure things for real-world workflows.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A
Abby

Accounting, 1-10 employees

Less than a year

5.0

Supportive and helpful team

Pros

Using this company has been wonderful and they always help me greatly

Cons

I find SafetyCulture excellent and trust their judgment when I rely on them, so honestly I have nothing negative to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EJ
ELVIN JOSEPH

Facilities Services, 51-100 employees

More than a year

4.0

Great guide for safety practitioners

Pros

The way it's organized step by step is very systematic...

Cons

I don't find it very innovative right now, but perhaps it will introduce more features in the future.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

O
Osvaldo

Management Consulting, 1-10 employees

More than a year

5.0

Issue tracking with full accountability

Pros

What I appreciate is the ability to identify problems across the entire company, assign accountable people and maintain follow-up until each issue is fully resolved.

Cons

In my experience, there are a few minor issues with some of the translations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
robert

Construction, 11-50 employees

Less than a year

1.0

Good for somethings, not others

Pros

The comprehensive aspect of the app's maintenance section provides an in-depth exploration and thorough coverage of all maintenance-related functionalities and features.

Cons

The app doesn't appeal to me at all, and it's not properly tailored for HVAC needs.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2