Jolt Reviews

“Really satisfied!

Pros

This software is incredibly easy to use, and the customer service is very professional.

Cons

I have not found anything wrong with it. It's a great system.

“Digital photos verify task completion

Pros

Jolt is useful for giving us visibility into our inventory and improving accountability. As being able to view photo records of our store digitally reassures us that tasks were completed as required.

Cons

Occasionally getting the hang of the software can be a bit tricky but the support team has been consistently responsive and helpful whenever we've needed assistance.

“Great sensors, customizable checklists

Pros

It offers way more features than we currently use. The Digital Food Safety modules especially with the cooler and freezer sensors is very easy to set up and use. We also rely heavily on the Shift Management checklists. As the default lists are excellent and being able to customize and create new ones helps us tailor the platform to our workflow. As one of the first McDonald's locations to use Jolt, we've always been happy with it. And whenever we have a need or concern, the team treats it as a priority. Plus our local Chicago rep, Ryan Witek has been an outstanding part of their support team.

Cons

There is not anything I dislike about the company, its products or the staff. We only know what we know until something unfamiliar comes up and whenever that happens the team steps in and works to find the answer for us every single time.

“Versatile, handy, helpful app

Pros

I really like how versatile it is. In short it's such a handy and helpful app.

Cons

Sometimes the app seems a little difficult but overall I am happy with it.

“Love their customer service

Pros

Jolt is extremely customizable and easy to operate! I use it for our hourly inspections, daily and weekly cleaning tasks, damage claims, repair requests, preventative maintenance, recurring team surveys, and tracking lost and found items. If you manage a team in a task-heavy environment, Jolt is essential! If you suspect a task is being pencil-whipped, you can change the task type to require a photo or scan a QR code for proof of completion - amazing! They constantly add new features and improve existing ones.

Cons

Because it is so customizable, I found there was a significant amount of setup required. They have a great support staff who worked closely with me to teach me what I needed to know and get my most important lists built out. I've been working with Jared, and he is amazing! Even months after purchasing, I can schedule time on his calendar, and he will answer any questions and help me find a solution!

“Saves my time

Pros

Jolt checklists make it super simple for us to maintain location compliance and ensure we stay updated with requirements. It notifies us if checklists are not being conducted on time, and it allows us to construct our own in-house checklists to keep a digital record of important items.

Cons

There is nothing to dislike about Jolt. If I have any questions, there is a designated support specialist assigned to assist me, and if not, anyone from the support team is always more than happy to help.

“My customer support rep was amazing

Pros

Jolt overall is a great product. Setting up the labeling system is easy and quick. The information library is clever, downloading files locally so users can access them quickly and conveniently without waiting. The list functions are great as well. But the highlight has to be their onboarding team, especially their team, our customer success contact. He answers EXTREMELY quickly, is patient, knowledgeable, and very efficient. Anytime we hit a wall or need help, he's quickly available, very meticulous, and honestly, without him, we might have given up on Jolt.

Cons

The overall initial lift that Jolt requires before reaching a usable state is high for me. There are some UI features that don't yet exist within Jolt that they are working on, which would make the experience simpler. Although these are small things that will eventually be solved, they have a great feedback function that alerts the DEV team to what things can be improved.

“shared checklists confirm task completion

Pros

Jolt allows our teams to work from shared checklists so we can monitor and confirm task completion instantly across the board.

Cons

Setting up and downloading content onto new devices takes a long time which gets especially when we have several devices.

“Remotely monitor tasks across locations

Pros

We use it to remotely keep an eye on daily, weekly and monthly tasks across all our restaurant locations and it lets us make quick adjustments on the fly.

Cons

I have asked them to add an LMS feature but for now we have found temporary workarounds and are managing without it.

“Love sensors and email notifications

Pros

I really love the sensors and the email notifications because they make monitoring so much easier for me every time.

Cons

That said I have noticed it's inconsistent sometimes it captures the beef's temperature almost immediately and other times I end up wiggling the probe for a minute before it finally picks up the reading.

“Keeps us organized and consistent

Pros

We count on it to keep us on track, conduct inspections and be able to follow up when needed which helps us stay organized and consistent.

Cons

I like pretty much everything about it as it gives me strong, practical ways to stay on top of restaurant performance.

“Fast, simple, improved safety

Pros

My team finds Jolt fast and simple for us to use. It's played a big part in improving our overall safety and keeping team documentation organized!

Cons

Actually I notice Jolt is frequently updated and keeps getting better over time.

“Dedicated point of contact keeps informed

Pros

One thing I really value is having a dedicated point of contact who knows the system inside out, answers my questions promptly and proactively keeps me informed about all new updates and changes as they roll out.

Cons

Sometimes I feel that several of the reporting features could be simplified there's just too much data presented in a way that limits usefulness. I'd find it much more helpful to access many of those metrics at an organizational level rather than having to view them restaurant by restaurant.

“Incredibly user-friendly, stellar support

Pros

I am really impressed as all of the platforms are incredibly user-friendly and every tech support representative I have worked with has been absolutely stellar I love it.

Cons

Wish we had implemented them in our organization much sooner I feel like we missed out by waiting.

“Best interface, fantastic support team

Pros

Jolt offers such a user friendly, easy to use interface along with a ton of extra capabilities which is why I consider this software the best out there on the market. I have tested pretty much every competitor and Jolt remains my top pick!!!!! Also, the support team is fantastic as they are genuinely dedicated folks who go out of their way to help me get the most from my experience

Cons

Honestly I cannot think of anything I really dislike about the software.

“Transformed food safety from paper

Pros

Not long ago our restaurants were still handling food safety checks with pen and paper so the shift to Jolt technology in the past few years has truly transformed how we carry out the most important audit in our business such as the safety and quality of the food we serve. Speaking for our organization, we've been very thankful for such an easy-to-use platform and for the daily emails that give a clear status overview of all nine of our restaurants. I also lead a McDonald's Corporate team across Southern California and all of us really value this partnership we're looking forward to watching the relationship develop and seeing what improvements come next.

Cons

If I had to point out one area for improvement it would be the wifi. At a few of our store locations the internet connection isn't as fast as we'd like and that can sometimes slow down Jolt or any tech making parts of the food safety process take a bit longer than usual. We've found several workarounds to minimize the impact and while this isn't a flaw in Jolt itself, it's one of the few hurdles we deal with now that this technology is implemented across our restaurants.

“Remote follow-up, customizable lists

Pros

Being able to follow up without having to be physically onsite is really helpful and our CSM brings great expertise. I appreciate that lists can be customized, the initial setup was completely supported and I received extra admin training whenever I needed it.

Cons

I jokingly refer to it as 'tablet tapping' because it can feel like pencil-whipping. We've run into technological problems that sometimes slow down our operations, although our CSMs do their best to fix things once they're made aware. Finally, I find it frustrating that you cannot customize the McDonald's form.

“Helpful support when needed

Pros

All the list-building, technology tracking and business monitoring capabilities are available whenever I need assistance. Also the account management and support team are consistently helpful on the few occasions I reach out.

Cons

It's difficult to criticize because I rarely find Jolt's products failing to work as they're supposed to so answering this is challenging for me.

“simplified food safety for crew

Pros

I feel Jolt has simplified food safety tasks for our entire crew! Working in a restaurant is hectic and not having to stress over food safety really lightens the load.

Cons

Honestly I cannot point to any real drawback with Jolt.

“Improves overall productivity

Pros

Its automation saves us time and enables employees to be more productive. The backend is extremely simple and easy to navigate. The onboarding support was fantastic and my questions were answered quickly, solutions were also implemented in real time.

Cons

Little pricey, but I feel like I am getting enough value to justify it.