Total 183 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

32%

3

Stars

8%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Consumer Goods, 11-50 employees

Less than 6 months

1.0

worst customer service I ever come across

Pros

Once I get it set up properly for labels it works well okay. I use it for printing ingredient labels for my products and date codes for ingredients.

Cons

Their customer service is the worst I have come across anywhere. I keep emailing and calling but they never actually resolve anything or follow through on what they promise. Not a single problem has ever been fixed for me even though they have happily taken thousands of dollars from my business.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

2

Functionality

6

M
Mohamed

Airlines/Aviation, 51-100 employees

Less than 6 months

4.0

digital checklists replace paper logs

Pros

Jolt's digital checklist feature is very capable letting my team ditch paper logs and move to electronic workflows that keep full audit trails and clear accountability. This helps us cut down on errors and avoid missing steps.

Cons

One drawback I notice is that the auto-scheduling options are weak or missing so I or other managers end up having to manually adjust shifts and make changes instead of the system suggesting optimal schedules based on availability or demand.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Retail, 51-100 employees

Less than a year

3.0

Team checklists work but app runs slowly

Pros

I really liked the checklist feature. As being able to have several team members work on the same list at once made our daily store opening run much more smoothly and consistently.

Cons

Unfortunately I ran into persistent lag and frequent connection problems. Also the app itself works slowly which made working through the lists really difficult and time-consuming.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

10

Functionality

7

A
Anonymous

Food & Beverages, 51-100 employees

Less than a year

4.0

temperature checks are not an issue now

Pros

It is easy to check temperatures on items and the whole process is really fast. Also I like that the device connects via Bluetooth means I can easily control it from my phone.

Cons

Keep in mind that the Bluetooth performance varies by what device I am using and it is not always reliable. As sometimes I face connection problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Salvador

Food & Beverages, 51-100 employees

Less than a year

4.0

peace of mind with reliability

Pros

With Jolt I can make sure the team stays focused on health inspection duties and that reliability really puts my mind at ease because I know they are regularly completing and double-checking specific tasks as required.

Cons

They already offer a wide range of checklist templates and features but I still wish the system allowed for deeper personalization to better fit our exact needs.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

B
Brandon

Environmental Services, 51-100 employees

Free Trial

4.0

Improved task organization and accountability

Pros

Using Jolt really improved how I organize tasks and made sure companies actually took responsibility. It also made managing my time a lot easier.

Cons

I don't really have any complaints as everything worked well and there is nothing negative to point out. But if I must pick one drawback, it is that the cost is higher than comparable options.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

M
Michelle

Telecommunications, 11-50 employees

Less than 6 months

5.0

Very simple, reliable measurements

Pros

This tool is very simple to use and keeps track of everything. Also I find its measurements reliable.

Cons

If I were to nitpick a little I'd mention that the reporting features could use some minor improvements, although that never really impacted my overall experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J
Jarl

Hospitality, 51-100 employees

More than a year

4.0

i like the simplicity and compliance features

Pros

I like its simplicity and strong compliance-checking features.

Cons

In my time managing the service I noticed the platform is a little outdated and received very few updates. Also the UI is pretty old-fashioned.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

5

D
Daniel

Insurance, 1-10 employees

Less than a year

5.0

real-time scheduling updates

Pros

As per me it is a very user-friendly too. Also ut provides real-time scheduling updates, offers great mobile access and integrates smoothly with time-tracking systems.

Cons

I have nothing to mention when it comes to cons. As everything about it is good and meets my requirements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Lucia

Information Technology & Services, 11-50 employees

More than a year

4.0

Great multilingual e-marketing campaigns

Pros

The app supports multiple languages really well and it handles our e-marketing campaign management with impressive effectiveness and reliability.

Cons

One downside I notice is that implementing the product costs noticeably more than similar software options which can be a bit of a budget strain for smaller teams.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

A
Abby

Business Supplies & Equipment, 1-10 employees

More than a year

5.0

Pretty easy, simple to get started

Pros

Jolt is pretty easy to use and quite accessible. Overall it's simple to get started with and works well for me.

Cons

Compared to other tool it takes more time to learn than other tools I have used but I still think it's worth the extra effort.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

C
Chitrang

Telecommunications, 11-50 employees

More than a year

4.0

Excellent for daily operations and monitoring

Pros

This is an excellent tool for handling the team's and the wider organization's daily operations. Also it allows me to monitor each employee's progress on specific tasks making micro-scheduling feasible and it attempts to deliver near real-time feedback to managers so they can act quickly.

Cons

The pricing is quite high much more than many competitors and customer support could be a lot better. Still I find the tool valuable and worth considering.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

S
Stuart

Food Production, 51-100 employees

More than a year

5.0

simple to use and roll out

Pros

I am amazed at how simple it is to use and to roll out across our workplace. Jolt makes training our employees simple and effective.

Cons

My only complaint is that logging in can be slow at times. Other than that, I really like it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

J
Jaime

Consumer Services, 51-100 employees

More than a year

5.0

Easy to use, work from anywhere

Pros

It is easy to use and it gives our team an excellent option for working from anywhere.

Cons

Signing in confused me a bit because the steps weren't very clear initially.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

S
Sean

Restaurants, 51-100 employees

More than a year

4.0

Great features but frustrating at times

Pros

I really like the task management features, there are so many customizable options to choose from which makes it really easy for me.

Cons

Labeling is a constant frustration for me. Whether it's printer malfunction or some sort of IT issue, something always goes wrong.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

F
Feli

Food Production, 11-50 employees

Free Trial

5.0

Useful for multi-location operations

Pros

Jolt is really useful for handling day to day operations across different business entities. I use it on a tablet and it gives owners and managers a clear view of checklists within precise timeframes. It feels particularly well-suited for restaurants and hotels without a central office since it was designed to help supervisors manage their employees and workers effectively.

Cons

I haven't noticed any real issues with this software. As it does its job and performs well for the kind of management it's intended for.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD
Steven D.

Small Business, 11-50 employees

5.0

Responsive support, real person answers

Pros

The customer support at Jolt has truly impressed me. As they're consistently responsive. Believe it or not when I call, a real person often picks up the phone if they're available and my emails always receive a prompt reply within a reasonable timeframe.

Cons

No complaints as it's been an excellent fit for our needs and has worked wonderfully for us. Recently the company has expanded and like many people I find change uncomfortable as several familiar faces have moved on. Still the newcomers who have stepped in are doing a great job taking over those important roles.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MO
Mathew O.

Administrator, 11-50 employees

5.0

excellent support team when needed

Pros

After getting through the initial setup, I have notice the system is easy to use. Also the product support has been excellent as the team is responsive and Mia in particular has been incredibly helpful alongside her colleagues.

Cons

I ran into quite a few issues with the last update because of a storage-related problem but support team stepped in to help resolve things and I appreciate their assistance.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Aly

Hospitality, 101-500 employees

More than a year

4.0

A business staple!

Pros

I appreciate how simple it is to schedule staff members and that they can request time off or enter unavailability. Many apps don't allow both.

Cons

Occasionally, the app did not function properly for my staff. In recent months, this has really improved, making this app more reliable for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Benjamin

Restaurants, 51-100 employees

Less than 6 months

5.0

Enhances efficiency

Pros

It eliminates the need for paper versions of recording temperatures and other required tasks in a restaurant, making them more detailed. It enhances accountability and accuracy from employees. I can create lists, print date labels, or even create other labels. It's a technological advancement, and I would recommend other fast-food restaurants use this great tool!

Cons

Overall, it was a pretty great experience for me, but the amount of information I had to learn at the beginning felt overwhelming. With the training, I eventually got the hang of it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10