Jolt Reviews

“worst customer service I ever come across

Pros

Once I get it set up properly for labels it works well okay. I use it for printing ingredient labels for my products and date codes for ingredients.

Cons

Their customer service is the worst I have come across anywhere. I keep emailing and calling but they never actually resolve anything or follow through on what they promise. Not a single problem has ever been fixed for me even though they have happily taken thousands of dollars from my business.

“digital checklists replace paper logs

Pros

Jolt's digital checklist feature is very capable letting my team ditch paper logs and move to electronic workflows that keep full audit trails and clear accountability. This helps us cut down on errors and avoid missing steps.

Cons

One drawback I notice is that the auto-scheduling options are weak or missing so I or other managers end up having to manually adjust shifts and make changes instead of the system suggesting optimal schedules based on availability or demand.

“Team checklists work but app runs slowly

Pros

I really liked the checklist feature. As being able to have several team members work on the same list at once made our daily store opening run much more smoothly and consistently.

Cons

Unfortunately I ran into persistent lag and frequent connection problems. Also the app itself works slowly which made working through the lists really difficult and time-consuming.

“temperature checks are not an issue now

Pros

It is easy to check temperatures on items and the whole process is really fast. Also I like that the device connects via Bluetooth means I can easily control it from my phone.

Cons

Keep in mind that the Bluetooth performance varies by what device I am using and it is not always reliable. As sometimes I face connection problems.

“peace of mind with reliability

Pros

With Jolt I can make sure the team stays focused on health inspection duties and that reliability really puts my mind at ease because I know they are regularly completing and double-checking specific tasks as required.

Cons

They already offer a wide range of checklist templates and features but I still wish the system allowed for deeper personalization to better fit our exact needs.

“Improved task organization and accountability

Pros

Using Jolt really improved how I organize tasks and made sure companies actually took responsibility. It also made managing my time a lot easier.

Cons

I don't really have any complaints as everything worked well and there is nothing negative to point out. But if I must pick one drawback, it is that the cost is higher than comparable options.

“Very simple, reliable measurements

Pros

This tool is very simple to use and keeps track of everything. Also I find its measurements reliable.

Cons

If I were to nitpick a little I'd mention that the reporting features could use some minor improvements, although that never really impacted my overall experience.

“i like the simplicity and compliance features

Pros

I like its simplicity and strong compliance-checking features.

Cons

In my time managing the service I noticed the platform is a little outdated and received very few updates. Also the UI is pretty old-fashioned.

“real-time scheduling updates

Pros

As per me it is a very user-friendly too. Also ut provides real-time scheduling updates, offers great mobile access and integrates smoothly with time-tracking systems.

Cons

I have nothing to mention when it comes to cons. As everything about it is good and meets my requirements.

“Great multilingual e-marketing campaigns

Pros

The app supports multiple languages really well and it handles our e-marketing campaign management with impressive effectiveness and reliability.

Cons

One downside I notice is that implementing the product costs noticeably more than similar software options which can be a bit of a budget strain for smaller teams.

“Pretty easy, simple to get started

Pros

Jolt is pretty easy to use and quite accessible. Overall it's simple to get started with and works well for me.

Cons

Compared to other tool it takes more time to learn than other tools I have used but I still think it's worth the extra effort.

“Excellent for daily operations and monitoring

Pros

This is an excellent tool for handling the team's and the wider organization's daily operations. Also it allows me to monitor each employee's progress on specific tasks making micro-scheduling feasible and it attempts to deliver near real-time feedback to managers so they can act quickly.

Cons

The pricing is quite high much more than many competitors and customer support could be a lot better. Still I find the tool valuable and worth considering.

“simple to use and roll out

Pros

I am amazed at how simple it is to use and to roll out across our workplace. Jolt makes training our employees simple and effective.

Cons

My only complaint is that logging in can be slow at times. Other than that, I really like it.

“Easy to use, work from anywhere

Pros

It is easy to use and it gives our team an excellent option for working from anywhere.

Cons

Signing in confused me a bit because the steps weren't very clear initially.

“Great features but frustrating at times

Pros

I really like the task management features, there are so many customizable options to choose from which makes it really easy for me.

Cons

Labeling is a constant frustration for me. Whether it's printer malfunction or some sort of IT issue, something always goes wrong.

“Useful for multi-location operations

Pros

Jolt is really useful for handling day to day operations across different business entities. I use it on a tablet and it gives owners and managers a clear view of checklists within precise timeframes. It feels particularly well-suited for restaurants and hotels without a central office since it was designed to help supervisors manage their employees and workers effectively.

Cons

I haven't noticed any real issues with this software. As it does its job and performs well for the kind of management it's intended for.

“Responsive support, real person answers

Pros

The customer support at Jolt has truly impressed me. As they're consistently responsive. Believe it or not when I call, a real person often picks up the phone if they're available and my emails always receive a prompt reply within a reasonable timeframe.

Cons

No complaints as it's been an excellent fit for our needs and has worked wonderfully for us. Recently the company has expanded and like many people I find change uncomfortable as several familiar faces have moved on. Still the newcomers who have stepped in are doing a great job taking over those important roles.

“excellent support team when needed

Pros

After getting through the initial setup, I have notice the system is easy to use. Also the product support has been excellent as the team is responsive and Mia in particular has been incredibly helpful alongside her colleagues.

Cons

I ran into quite a few issues with the last update because of a storage-related problem but support team stepped in to help resolve things and I appreciate their assistance.

“A business staple!

Pros

I appreciate how simple it is to schedule staff members and that they can request time off or enter unavailability. Many apps don't allow both.

Cons

Occasionally, the app did not function properly for my staff. In recent months, this has really improved, making this app more reliable for us.

“Enhances efficiency

Pros

It eliminates the need for paper versions of recording temperatures and other required tasks in a restaurant, making them more detailed. It enhances accountability and accuracy from employees. I can create lists, print date labels, or even create other labels. It's a technological advancement, and I would recommend other fast-food restaurants use this great tool!

Cons

Overall, it was a pretty great experience for me, but the amount of information I had to learn at the beginning felt overwhelming. With the training, I eventually got the hang of it.

“Really satisfied!

Pros

This software is incredibly easy to use, and the customer service is very professional.

Cons

I have not found anything wrong with it. It's a great system.

“Digital photos verify task completion

Pros

Jolt is useful for giving us visibility into our inventory and improving accountability. As being able to view photo records of our store digitally reassures us that tasks were completed as required.

Cons

Occasionally getting the hang of the software can be a bit tricky but the support team has been consistently responsive and helpful whenever we've needed assistance.

“Great sensors, customizable checklists

Pros

It offers way more features than we currently use. The Digital Food Safety modules especially with the cooler and freezer sensors is very easy to set up and use. We also rely heavily on the Shift Management checklists. As the default lists are excellent and being able to customize and create new ones helps us tailor the platform to our workflow. As one of the first McDonald's locations to use Jolt, we've always been happy with it. And whenever we have a need or concern, the team treats it as a priority. Plus our local Chicago rep, Ryan Witek has been an outstanding part of their support team.

Cons

There is not anything I dislike about the company, its products or the staff. We only know what we know until something unfamiliar comes up and whenever that happens the team steps in and works to find the answer for us every single time.

“Versatile, handy, helpful app

Pros

I really like how versatile it is. In short it's such a handy and helpful app.

Cons

Sometimes the app seems a little difficult but overall I am happy with it.

“Love their customer service

Pros

Jolt is extremely customizable and easy to operate! I use it for our hourly inspections, daily and weekly cleaning tasks, damage claims, repair requests, preventative maintenance, recurring team surveys, and tracking lost and found items. If you manage a team in a task-heavy environment, Jolt is essential! If you suspect a task is being pencil-whipped, you can change the task type to require a photo or scan a QR code for proof of completion - amazing! They constantly add new features and improve existing ones.

Cons

Because it is so customizable, I found there was a significant amount of setup required. They have a great support staff who worked closely with me to teach me what I needed to know and get my most important lists built out. I've been working with Jared, and he is amazing! Even months after purchasing, I can schedule time on his calendar, and he will answer any questions and help me find a solution!

“Saves my time

Pros

Jolt checklists make it super simple for us to maintain location compliance and ensure we stay updated with requirements. It notifies us if checklists are not being conducted on time, and it allows us to construct our own in-house checklists to keep a digital record of important items.

Cons

There is nothing to dislike about Jolt. If I have any questions, there is a designated support specialist assigned to assist me, and if not, anyone from the support team is always more than happy to help.

“My customer support rep was amazing

Pros

Jolt overall is a great product. Setting up the labeling system is easy and quick. The information library is clever, downloading files locally so users can access them quickly and conveniently without waiting. The list functions are great as well. But the highlight has to be their onboarding team, especially their team, our customer success contact. He answers EXTREMELY quickly, is patient, knowledgeable, and very efficient. Anytime we hit a wall or need help, he's quickly available, very meticulous, and honestly, without him, we might have given up on Jolt.

Cons

The overall initial lift that Jolt requires before reaching a usable state is high for me. There are some UI features that don't yet exist within Jolt that they are working on, which would make the experience simpler. Although these are small things that will eventually be solved, they have a great feedback function that alerts the DEV team to what things can be improved.

“shared checklists confirm task completion

Pros

Jolt allows our teams to work from shared checklists so we can monitor and confirm task completion instantly across the board.

Cons

Setting up and downloading content onto new devices takes a long time which gets especially when we have several devices.

“Remotely monitor tasks across locations

Pros

We use it to remotely keep an eye on daily, weekly and monthly tasks across all our restaurant locations and it lets us make quick adjustments on the fly.

Cons

I have asked them to add an LMS feature but for now we have found temporary workarounds and are managing without it.

“Love sensors and email notifications

Pros

I really love the sensors and the email notifications because they make monitoring so much easier for me every time.

Cons

That said I have noticed it's inconsistent sometimes it captures the beef's temperature almost immediately and other times I end up wiggling the probe for a minute before it finally picks up the reading.

“Keeps us organized and consistent

Pros

We count on it to keep us on track, conduct inspections and be able to follow up when needed which helps us stay organized and consistent.

Cons

I like pretty much everything about it as it gives me strong, practical ways to stay on top of restaurant performance.

“Fast, simple, improved safety

Pros

My team finds Jolt fast and simple for us to use. It's played a big part in improving our overall safety and keeping team documentation organized!

Cons

Actually I notice Jolt is frequently updated and keeps getting better over time.

“Dedicated point of contact keeps informed

Pros

One thing I really value is having a dedicated point of contact who knows the system inside out, answers my questions promptly and proactively keeps me informed about all new updates and changes as they roll out.

Cons

Sometimes I feel that several of the reporting features could be simplified there's just too much data presented in a way that limits usefulness. I'd find it much more helpful to access many of those metrics at an organizational level rather than having to view them restaurant by restaurant.

“Incredibly user-friendly, stellar support

Pros

I am really impressed as all of the platforms are incredibly user-friendly and every tech support representative I have worked with has been absolutely stellar I love it.

Cons

Wish we had implemented them in our organization much sooner I feel like we missed out by waiting.

“Best interface, fantastic support team

Pros

Jolt offers such a user friendly, easy to use interface along with a ton of extra capabilities which is why I consider this software the best out there on the market. I have tested pretty much every competitor and Jolt remains my top pick!!!!! Also, the support team is fantastic as they are genuinely dedicated folks who go out of their way to help me get the most from my experience

Cons

Honestly I cannot think of anything I really dislike about the software.

“Transformed food safety from paper

Pros

Not long ago our restaurants were still handling food safety checks with pen and paper so the shift to Jolt technology in the past few years has truly transformed how we carry out the most important audit in our business such as the safety and quality of the food we serve. Speaking for our organization, we've been very thankful for such an easy-to-use platform and for the daily emails that give a clear status overview of all nine of our restaurants. I also lead a McDonald's Corporate team across Southern California and all of us really value this partnership we're looking forward to watching the relationship develop and seeing what improvements come next.

Cons

If I had to point out one area for improvement it would be the wifi. At a few of our store locations the internet connection isn't as fast as we'd like and that can sometimes slow down Jolt or any tech making parts of the food safety process take a bit longer than usual. We've found several workarounds to minimize the impact and while this isn't a flaw in Jolt itself, it's one of the few hurdles we deal with now that this technology is implemented across our restaurants.

“Remote follow-up, customizable lists

Pros

Being able to follow up without having to be physically onsite is really helpful and our CSM brings great expertise. I appreciate that lists can be customized, the initial setup was completely supported and I received extra admin training whenever I needed it.

Cons

I jokingly refer to it as 'tablet tapping' because it can feel like pencil-whipping. We've run into technological problems that sometimes slow down our operations, although our CSMs do their best to fix things once they're made aware. Finally, I find it frustrating that you cannot customize the McDonald's form.

“Helpful support when needed

Pros

All the list-building, technology tracking and business monitoring capabilities are available whenever I need assistance. Also the account management and support team are consistently helpful on the few occasions I reach out.

Cons

It's difficult to criticize because I rarely find Jolt's products failing to work as they're supposed to so answering this is challenging for me.

“simplified food safety for crew

Pros

I feel Jolt has simplified food safety tasks for our entire crew! Working in a restaurant is hectic and not having to stress over food safety really lightens the load.

Cons

Honestly I cannot point to any real drawback with Jolt.

“Improves overall productivity

Pros

Its automation saves us time and enables employees to be more productive. The backend is extremely simple and easy to navigate. The onboarding support was fantastic and my questions were answered quickly, solutions were also implemented in real time.

Cons

Little pricey, but I feel like I am getting enough value to justify it.

“Team communication gets better with this

Pros

I like that I no longer have to rely on long emails or messages getting lost in the inbox. With one click, I can send instant messages to the entire team, specific roles, or individual employees.

Cons

It can be a bit confusing and disorganized at times, making it difficult for me to navigate and find past messages. I have also experienced some performance issues, such as content loading delays or occasional system crashes.

“Helps coordinate with employees

Pros

I love how Jolt lets me share all kinds of content, whether it's text updates, training videos, or important PDFs, making sure that all essential information is accessible in one place. The best part is being able to quiz my colleagues on the material to confirm they've understood it—no more excuses for missed details or confusion! The built-in reminders and notifications are also a game-changer, as they ensure everyone is up-to-date and on the same page without having to chase them down. It's made communication within our team far more efficient and dependable.

Cons

It would be great to have a more advanced search feature that allows me to quickly find what I'm looking for, whether it's by keyword, date, or sender. This would save time and make it easier for me to navigate within the platform.

“Fav communication channel

Pros

I love being able to instant message my entire team with just one click, which has made communication much easier and ensured everyone is aware of critical information.

Cons

Sometimes, it can be a bit overwhelming to receive a large number of messages at the same time when there are a lot of people in the chat.

“Best accountability software

Pros

It's a great business solution, very good for performing line checks (very interactive), allows me to upload photos, probe temperatures, and most importantly, take important corrective actions.

Cons

Although it is a great product, I think the first-time instruction could be a bit more helpful.

“Features can overwhelm you

Pros

One of my favorite features with Jolt is the customizable notifications. I can send messages directly to specific team members or groups, making sure that everyone receives the most relevant information without overloading them with updates. This feature has made it so easy to keep communication clear and targeted, helping us streamline our daily operations and avoid unnecessary interruptions. It's great knowing that team members only get alerts that truly relevant to their roles.

Cons

Sometimes, it can be a bit complicated for me to navigate the platform, and there are so many features and options that it can be overwhelming. But with time and practice, I got used to it.

“A useful and important tool

Pros

This app is highly useful for risk management and other company functions.

Cons

It was a bit tedious when I first started using it but it works fine now.

“simple to use but support is not good

Pros

What I like most about this app is how ridiculously simple it is to use and how comprehensive it feels it includes a mobile app, checklists, tags and more so right now we're really pleased with Jolt overall.

Cons

I find the customer support really disappointing as they take ages to reply which has been frustrating and that slow response time is the main negative point I have with the service.

“Managing operations is smooth now

Pros

It's the best platform to use because of its variety of tools for task management, time tracking, training, and more. It's simple to use and can scale with expanding enterprises. The interface is user-friendly and accessible to people with different degrees of technical skill.

Cons

It gets slow sometimes, but it's working fine for me.

“Helpful for my work

Pros

Jolt has made communication and resource-sharing so simple! I can send instant messages and targeted notifications to either the entire team or specific groups with just one click, making it incredibly easy to keep everyone informed. I also really appreciate the ability to share crucial files, like manuals and policy updates, and track who has received and read them. Having everything centralized on one platform means that I no longer worry about missed communications or outdated resources, everyone has access to exactly what they need, when they need it.

Cons

The app is very glitchy. I've had to redownload it a couple of times to get it to work again.

“User-friendly for any of our employee

Pros

There are many positives such as what I appreciate most is how user friendly it is since any employee at any level can learn the backend, figure out how to use it and access reporting.

Cons

The support team is lacking. As it was difficult to get in touch with anyone though it's improved over the past five months.