David S.
Mid Market, 51-100 employees
“Not user-friendly at all”
Pros
At this point, I haven't come across any real positives. Every feature I've tried feels like a step down from the system I used before.
Cons
Managing actions doesn't feel user-friendly at all and the Help tab frequently opens to a blank screen. After using Concur, this really doesn't compare.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
Mid Market, 51-100 employees
“impressive software”
Pros
We find it easy to handle and it feels like a valuable addition for just about any business.
Cons
I honestly haven't come across anything about this software that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 51-100 employees
“Can be customized”
Pros
Compared with other expense tools I've used, this expense module feels the most simple on the market right now. I also really appreciate how much it can be customized to match the specific needs of a company.
Cons
I'd still want the ability to run reports by unit or department.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 101-500 employees
“offers a lot of depth”
Pros
Right out of the gate, it offers a lot of depth especially when it comes to expense management. It's simple to use, the support team responds quickly and it's clear there's a hardworking team behind the product keeping things moving.
Cons
Where it struggles most is performance. The system can be a little slow at times especially when it's handling integrated, high-volume job or project transactions. Support is definitely responsive but actual fixes don't always arrive as quickly as expected. On top of that, the follow-up and proactive status updates after submitting a request could be better. It feels like some of this may be tied to the challenges of a fast-growing company.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
6
Functionality
6