Nexonia Expenses Reviews

“Can't get in touch with billing team”

Pros

It functions adequately, but making adjustments without consulting a representative can be challenging.

Cons

When Emburse Nexonia rolled out its new billing platform in May, I switched to automatic billing. Unfortunately, they triple-charged me, and resolving this issue has been a nightmare. I've submitted multiple billing forms but haven't received any meaningful response. As a small non-profit, every dollar counts, and this experience has been unacceptable.

“Nexonia Expenses Review”

Pros

One of the highlights of Nexonia Expenses was its intuitive interface and well-designed layout. Navigating through the platform was simple, facilitating quick expense submission and tracking. The mobile app proved invaluable for managing expenses on the move. Integration with major accounting systems streamlined our financial processes, and robust reporting capabilities provided deep insights into spending patterns, aiding informed financial decisions.

Cons

While Nexonia Expenses has its positives, one drawback I encountered was occasional system lag. During peak times, delays in submitting or approving expenses could be frustrating. Additionally, the responsiveness of customer support could be faster and more efficient in resolving technical issues.

“HORRENDOUS SERVICE THEY DO NOT RESPOND and OVERCHARGE WITH BILLING ERRORS”

Pros

While the product itself is satisfactory, the complete lack of customer service significantly detracts from its benefits.

Cons

My experience with Nexonia's customer service regarding overcharging has been extremely disappointing. Six months have passed, and they still haven't addressed my query or resolved the overcharging issue. This level of service is unacceptable, bordering on fraudulent.

“Emburse Nexonia Expenses”

Pros

Emburse Nexonia is simple to use, and my interactions with customer service have been positive they were both friendly and efficient. I use this software monthly for expense reporting on meals, gas, and education, and it has served me well so far.

Cons

Transitioning to new software initially posed challenges, but with the help of customer service, I managed to navigate through them effectively.

“Customer service representative”

Pros

I have no knowledge about this software at all.

Cons

The software wasn't very clear and understandable to me initially.

“Nexonia missing OCR/functionality; submitting takes forever; impossible to get data when you leave”

Pros

Unfortunately, I don't have anything positive to say about this software. It didn't live up to our expectations. While customer service was acceptable, the corporate credit card sync function worked adequately.

Cons

Warning: Nexonia lacks true OCR functionality, unlike competitors like Concur or Expensify. Matching transactions manually was time-consuming, and the administration menu was cumbersome to navigate. Also, the cash reimbursement process through Western Union, not set up by the implementation team, was inefficient. Moreover, leaving Nexonia requires a maintenance contract to access data, unlike other platforms, which was cumbersome and tedious.

“Very easy to use on the go”

Pros

The app is fantastic; it simplifies the process of uploading receipts and managing expenses.

Cons

Taking pictures within the app occasionally experiences glitches.

“Nexonia - Expense and AP”

Pros

For processing employee expense reimbursements, Nexonia is excellent. It streamlines the reimbursement process, although it doesn't handle the actual payment this requires a separate system.

Cons

Managing credit card expense reports can be challenging as not all transactions are imported accurately, and some credit cards don't appear consistently.

“Great software”

Pros

A robust software solution enhances reliability and usefulness.

Cons

The interface could use improvement; its limited functionality can sometimes overwhelm users.

“Adding receipts in real-time is straightforward, and storage is unlimited”

Pros

Tracking expenses with Nexonia is simple. You can easily access past and pending expenses and manage receipts efficiently. Our team has found Nexonia to be incredibly beneficial, reducing the incidence of lost receipts.

Cons

Initially, the tax calculator and multiple fields made entering total sums challenging. However, with time, I became more accustomed to the process of adding reimbursements.

“An easy way to keep track of expense reports”

Pros

Nexonia simplifies expense tracking you can access past expenses, pending submissions, and more. Uploading receipts and monitoring submission statuses is simple.

Cons

Initially, inputting total amounts was challenging due to the tax calculator and multiple fields. However, I eventually got the hang of it.

“Great software for Payroll”

Pros

I've been using this software for about two years without encountering any issues. It's a simple solution for entering my weekly hours.

Cons

Getting used to adding reimbursements took some time, and I didn't find it very intuitive initially. However, after some practice, I figured it out.

“Customer Support is Horrific”

Pros

End users find it easy to use, and the mobile app is particularly effective.

Cons

Customer support is severely lacking; response times are slow, and reaching someone in case of emergencies is nearly impossible. The quality of support has declined significantly since the merger with Emburse. After over a decade as a customer, I'm considering switching to a different solution.

“Nexonia Increases Efficiency”

Pros

Nexonia significantly reduced the workload on our finance team by distributing the burden of entering credit card receipts among cardholders. Its seamless integration with our accounting software is also a major advantage.

Cons

Uploading receipt pictures can be time-consuming, especially on a PC rather than a mobile device.

“Does the Job”

Pros

Nexonia fulfills its purpose well, decentralizing credit card reconciliation and maintaining a robust approval process that satisfies auditors.

Cons

The user interface has room for improvement. Leveraging OCR to automatically identify receipt totals would streamline the process of reviewing and approving expenses.

“Has been a godsend for us”

Pros

Nexonia excels during audits due to its organized record-keeping and real-time receipt uploads, which are facilitated by its extensive storage capacity.

Cons

The icons on mobile are too large, making navigation complicated. Integration with other programs is not seamless, often requiring duplicate entries.

“Good product but needs some refinement”

Pros

I like Nexonia's live feed connection to our bank accounts and credit cards. The implementation team worked closely with us to tailor reports that integrate seamlessly into our accounting system.

Cons

The credit card feed occasionally misses or duplicates transactions, necessitating careful verification against the card statement. Additionally, linking receipts to expenses and viewing them isn't intuitive, as they appear too small for clear identification. Posting to various departments is also challenging.

“Error Reduction/Cost Savings”

Pros

This product is extremely user-friendly and has delivered both cost and time savings. It has notably reduced the number of errors in submitted expense reports.

Cons

Integrating with our accounting software was seamless, and I haven't encountered any features I dislike.

“Our Positive Experience with Nexonia Expenses”

Pros

Having a product that's user-friendly for both field technicians and office staff has been a significant advantage. Our team can submit expenses effortlessly via the mobile app or web version on computers.

Cons

While most sync errors are easily resolved with Nexonia support's assistance, some are more challenging to pinpoint, causing delays in transferring data to the ERP system.

“Great software!”

Pros

It's incredibly intuitive and user-friendly for both users and administrators alike.

Cons

I wish there were more robust tools for building specific reports.