Odoo Reviews

“Simple user-friendly design at affordable price

Pros

I really like how simple and user friendly the interface. Also the pricing is affordable.

Cons

In my experience the response time for service issues takes far too long.

“Great open-source platform with accounting module

Pros

There are so many features in this great open-source platform. I used the Accounting module myself.

Cons

It's overwhelming because there are tons of tutorials. I have to sift through them to find what I actually need.

“Low learning curve boosts team productivity

Pros

The interface is very user friendly and easy to use so navigating and using its many features is not a issue. That lowers the learning curve and boosts productivity since our team can get up to speed with the system quickly.

Cons

While the free Community edition is a useful baseline I found that companies needing more sophisticated capabilities usually end up paying for the Enterprise edition and those additional costs can be a significant expense.

“provides free option for single app

Pros

Its interface is really user-friendly and I like that there's a free option for a single app.

Cons

When it comes to the invoice templates, I find them quite minimal and wish there were a couple more options available.

“Connected apps need more learning time

Pros

I am really impressed by how well all the apps connect and by the huge number available. I need to spend more time learning it to fully take advantage.

Cons

In my experience they should provide clearer guidance for each app they probably have documentation but I haven't been able to find it.

“Plenty modules with basic pricing structure

Pros

I have noticed there are plenty of modules available and the pricing structure is pretty basic.

Cons

We rely far too much on our local implementation partner for support and guidance which makes us dependent on their availability and decisions.

“Modern interface beats salesforce

Pros

This reminds me a lot of Salesforce though I feel the interface is much more modern and sleek which makes it noticeably easier for me to use and get around.

Cons

Should I build training and publish it publicly, I would be forced to rely solely on that platform's eLearning tool if I want to offer the course for free which feels very restrictive to me.

“fast simple operation makes outstanding erp

Pros

It is pretty fast and really simple to operate. Overall I consider it an outstanding ERP.

Cons

I like that Odoo provides the best set of tools and overall I am pleased with how it performs.

“Clear videos with quick analyzed reports

Pros

One thing I love is the clear, video-based explanations. I get quick responses and the reports are thoroughly analyzed.

Cons

Overall I find it nice. I can filter all reports easily and generate a viewable report but there isn't a one-click option to open a report and export it directly to Excel which would save time.

“Complete modules make online help easy

Pros

Because of how complete all of its modules are, I find it very easy to get help online through the different community channels.

Cons

I currently don't have any negative points to report or comment on at this time.

“Wide assortment of built-in apps

Pros

What I value most is the wide assortment of apps built into the Odoo platform.

Cons

Although it's hosted online, I find the support team extremely helpful and the pricing quite fair.

“Everything ties together across all companies

Pros

Everything ties together well. I can manage every part of running a small organisation or multiple companies in Odoo.

Cons

Personally I like the simple pricing but I noticed there isn't an option geared specifically toward not-for-profit or charity organisations which I'd find useful.

“flexible platform requires expensive developer help

Pros

I really appreciate how modular it is. I can choose only the Odoo apps I actually need so my system doesn't get bogged down with unnecessary features that I'd never use.

Cons

In my experience customer support needs improvement whenever problems crop up it often takes quite a bit of time to get them fixed and that delay can slow our workflow.

“Community forums increase official support

Pros

We could rely on community forums and social channels such as YouTube, in addition to assistance from the Odoo support team.

Cons

I have been frustrated by the slow response times from the support team.

“flexible setup connects with many systems

Pros

In my experience this software is flexible and simple to set up. I can pick and install only the modules I need and it connects easily with many other systems.

Cons

I find it tough for people without technical expertise to use and it needs better user support plus fixes to handle the frequent updates.

“quick helpful responses from the support team

Pros

The rep whose name is hidden was really helpful and got back to me very quickly.

Cons

Everyone else promised they would follow up with me but in my experience they never actually responded afterward.

“Everything about it brings complete satisfaction

Pros

Honestly I love everything about it.

Cons

I am still too early to give a definitive verdict on this. I haven't yet come across anything so challenging that it couldn't be fixed using the tutorials or by reaching out to support.

“issues fixed precisely and resolved quickly

Pros

They consistently fixed my issue precisely. whenever I explain the problem we're currently facing, they reliably manage to identify the cause and resolve it quickly.

Cons

Their reply time is slow. like earlier, I believe it typically takes at least one to two days for them to get back to me.

“system handles majority of workflows

Pros

For me the system is really easy to use and handles the majority of my company's workflows.

Cons

In my experience the configuration can feel a bit chaotic lots of settings are spread out across different places, like developer mode versus non-developer mode, inside the application itself and in external configuration panels.

“responsive team that stays calm

Pros

The team is impressive as they are responsive and flexible. As they are always willing to help and stay calm even when I ask questions that might seem basic or silly.

Cons

What frustrates me is that they bill a full 15 minutes for support even when an email exchange takes only about thirty seconds.