Odoo Reviews

“Brings Sales And Accounting Together

Pros

Odoo brings sales, invoices, CRM, stock management and accounting together in one place so I can quickly access all the key information and track every customer's journey from initial contact through to receiving payment.

Cons

Setup can take a long time and is hard without support. And some advanced features are not very user friendly and every so often the system works slowly.

“Database access revoked without approval

Pros

The online POS and accounting features were user friendly and the interface was really easy to get around. Plus the software included virtually every feature I needed but it fell short when it came to reliable customer support.

Cons

Unfortunately the database I bought and thought would be under my company's control was set up inside ADG's own account as an Odoo partner. That meant they could delete it and cut off my access without my permission or approval.

“Huge developer pool and affordable pricing

Pros

I really like the huge pool of developers available across many countries, the affordable pricing and how easy it is to integrate both our own and third-party applications. Overall it's highly scalable.

Cons

Honestly it may not be as powerful as SAP but for small to medium-sized businesses or even fairly large ones it's hard to beat especially for the price.

“True all-in-one

Pros

For our small team it's a true all in one solution that fits perfectly. Also it is easy to manage the various tools and keep workflows in sync. Their customer support has been incredibly helpful too as they actually roll up their sleeves to help set things up and even fix problems themselves. Overall it is a very cost-effective option for us.

Cons

It would be great if I could set up payment for individual pages like an access-only page that does not require a full membership subscription.

“modular, clean, smooth integration

Pros

I particularly like how modular it is as I can install only the features I actually need. The interface feels clean and modern too and the way the modules integrate together is smooth.

Cons

At first getting to understand the system was a little tricky because of how many features are available. So I had to invest extra time to learn some of the more advanced modules properly.

“Unified platform

Pros

Odoo brings CRM, e-commerce, accounting, inventory, project management, a website builder and several other tools together in one unified platform under a single subscription plan which makes it the best.

Cons

The learning curve is quite steep because the initial setup took longer than I expected and the level of support I received changes based on the contract tier you have.

“Powerful, easy, all-in-one

Pros

What I like most about Odoo is that it's both powerful and easy to use at the same time. It is also affordable, highly flexible and brings everything you need to run a business into one place. Accounting, website building, inventory, HR, task tracking pretty much every tool is available and works together smoothly.

Cons

One of the only real downsides was that the free trial does not last forever. I remember feeling annoyed like Ugh, I should have known it wouldn't be that perfect for free!

“easy navigation

Pros

The interface is really easy to navigate and Odoo's support was available when I needed it. I primarily used it for inventory tasks but it clearly has plenty of other features you can take advantage of.

Cons

Honestly there was not anything I disliked about the free version. And I have not tested the paid edition so I cannot speak to whether it has limitations. From what I have seen, it offers a wide range of functionality to explore.

“has a very confusing interface

Pros

Well it seems like a promising idea. As there are so many modules that can make a small company look and run like a much bigger one. But I got tired of paying $65 a month to Intuit and another $700 a year to DocuSign. I mean there has to be a smarter, more affordable option out there.

Cons

I spoke with a salesperson but I couldn't tell what his real goal was as he just seemed to push me toward a paid plan and a five-year contract. He acted like he knew a little about everything but not much about anything and clearly did not understand the accounting features. I mean not even basics like split categorization. I told him I only wanted the free version to test it out and if it worked, I might move my European branch over. After I signed up through the link he sent, I got lost right away. The interface was confusing, I could not figure out simple tasks in accounting and after struggling for a while, I just gave up.

“feels like i paid for incompatible version

Pros

Overall the product itself is great. Also the modules work well together, task flows run smoothly and the cloud system feels reliable. And once it's set up, navigation is easy. I think Odoo has great potential for handling sales, transactions and daily operations.

Cons

Well I had a major problem with customer support and the accountability of sales. Sales convinced me to buy Odoo.sh with written promises of a free migration but only after I paid $1,785.60 did I discover my database version 18.3 was not compatible with SH. That limitation was never revealed before purchase. For more than fifty days I couldn't access the paid service, got bounced around between teams and promised rebates or credits never materialized. Also my escalation attempts to senior management were ignored.

“Broad CRm, Finance and Operations modules

Pros

I like that Odoo bundles a broad set of CRM, finance and operations modules together in a single, integrated ecosystem.

Cons

Some modules feel less powerful than specialized tools and setup is tricky if you do not have technical skills.

“dishonest from the start

Pros

None as the few usability benefits it seems to have are canceled out because when I first purchased it I received little to almost no information about using the product.

Cons

When I bought it the first time they didn't make it clear that there are actually two different systems. The first one SAS ends up auto-limiting the program's capabilities and pushes whoever buys it to move to the other system SH which of course is much more expensive. And the worst part is that it forces you to start everything from scratch. They also failed to tell me I would have to hire a local company to make the program operational and the cost is completely unreasonable. I requested two quotes and neither was cheaper than the initial purchase price of the software. Those service contracts also have expirations of three to six months and come with additional limitations. If you want a full implementation for only six months, the third-party firm's price can exceed USD 12,000.

“best for sales

Pros

Odoo is very cost-effective compared to paying for Salesforce, NetSuite or QuickBooks, plus a separate e-commerce platform. So to me, it feels like a real bargain. It is also easy to use and I think it's the best option for managing sales.

Cons

Their customer support is not always very helpful. As responses can be slow and when they do reply the answers sometimes miss the mark or don't really solve the issue.

“effortless sales management, great support

Pros

I am genuinely impressed with how effortlessly Odoo consolidates sales management into a single place. Also it is incredibly useful and has saved me a huge amount of time. When I first signed up the customer support reached out almost immediately, asking if I needed anything and offering hands-on help right away.

Cons

What bothered me was that only one feature was free. I understand they need to charge but as a new business, I would have liked to test more modules before committing.

“Offers no real support

Pros

It provides a wide range of applications. And when I get all my data consolidated within the platform to operate my business, it becomes really useful.

Cons

Overall my experience with it has been extremely disappointing. After I became a paying customer, it became nearly impossible to obtain direct, dependable customer support. Whenever I ran into issues with my account instead of resolving them they typically redirected me to their website which left me without any real, hands-on assistance.

“had a great website design

Pros

Personally I find Odoo really simple to use when creating and designing websites since there's no need to know how to code. I have also found it excellent for managing sales and handling transactions as it keeps everything organized and easy to track. So if your priority is securing payments, I'd recommend this platform because it exposes every single transaction so you can monitor them closely which helps prevent anyone from siphoning funds or committing fraud.

Cons

I do not really have any complaints from my side because as someone starting out, I haven't run into any issues and it generally works well for me.

“Database works slowly and often fails

Pros

The main upside of Odoo is that it offers a wide range of modules, including ones for employee appraisals and recruitment.

Cons

Often the database works slowly and many times it does not load properly.

“Comprehensive all-in-one business suite

Pros

As a user I find Odoo to be a comprehensive, all in one suite of open-source business apps that brings together an enormous variety of features from CRM and e-commerce to accounting, inventory management and HR within a single, modular platform. For me this is huge because I only have to work in one place to handle all my day-to-day tasks instead of switching between different systems. It also benefits from a broad, well-integrated ecosystem.

Cons

Honestly I have not run into any real issues, complaints or challenges while using this platform. As it has worked reliably for me in all the time I have used it.

“offer dependable support, practical pricing

Pros

The product offers dependable customer support services. I also appreciate how practical the tool is regarding pricing and usability and it is highly effective for managing transactions.

Cons

This product has significantly helped our task workflows and sales processes and honestly I don't have any complaints about the software.

“missed deadlines and offers no refund

Pros

To be honest I didn't get anything positive out of this as the whole engagement dragged on with constant delays, communication was poor and technical glitches kept popping up. Even the basic HR module I relied on was riddled with bugs.

Cons

There was a serious lack of expertise as no one taking responsibility and virtually no customer support. Deadlines they promised were repeatedly missed and our complaints were ignored. The Dubai office was especially unprofessional as they refused to issue a refund and often failed to respond properly.

“simple setup process and amazing support

Pros

Odoo is pretty easy to set up, use and to manage warehouse orders and inventory items across multiple warehouse locations. Their customer support has been amazing too and is always available to help whenever I need assistance. Compared with other platforms, I think the pricing and overall value are very cost-effective which makes it one of my go-to platforms.

Cons

I found adding inventory items to track in each warehouse a bit more complicated than I expected. If that setup process were simpler, it would easily become one of the fastest systems for me to get up and running.

“Comprehensive platform

Pros

Overall it is a comprehensive, all-in-one platform that grows well our business needs. Its modular design made it easy to pick and implement only the parts we required from CRM and inventory management to accounting and eCommerce. And because of the development flexibility it provides, our team was even able to create custom apps such as the WooCommerce Connector we published on the Prefortune store which works the best for real-time syncing.

Cons

The initial setup felt pretty daunting when I first started particularly once I ran into customizations or third-party integrations. Though I have noticed the docs have gotten better but I still wish there were more concrete examples and real-world implementation case studies to guide us.

“Great website building

Pros

Odoo is a great website-building platform that's extremely easy to use and consistently features a very amazing, interface is user-friendly.

Cons

There's nothing missing from it and I generally find the software quite amazing for web creation and design. And I haven't run into any problems using the platform.

“modular, scalable, cost-effective

Pros

As a small business owner, I love that it's modular and scalable as I could start small and grow with it. The interface looks modern and is easy to use which helped since I am not very technical. Almost every screen, workflow and rule can be customized to fit our needs. Sales, purchases, inventory, CRM, POS and accounting are all in one platform. It is also cost-effective compared to SAP, Oracle or Dynamics and there is great community support with open-source flexibility.

Cons

I have found POS customization isn't beginner-friendly as its heavy JavaScript-based architecture makes tweaks tough unless you can code. It also doesn't come with ready-made vertical modules for certain industries, like automobile service centers or real estate so you may need to build those. Native direct printing from POS is absent and usually means relying on third-party tools or an IoT box. Some of the more advanced capabilities are locked behind the Enterprise edition which can be too pricey for microbusinesses.

“Smooth interface

Pros

I am really fond of Odoo. its interface feels very smooth and simple. It packs helpful features and is easy to use which makes daily tasks quicker. For example I was able to connect my manufacturing module with the accounting module without much trouble and that smooth integration is a huge plus for me.

Cons

Getting started wasn't the easiest for me but after a bit of practice I found that things become much smoother. Once I got the hang of it, I could move through Zaps easily and the help section was genuinely useful. It offers suggestions to resolve problems and even proposes workarounds which I think is a really handy feature.

“Unifies essential business areas

Pros

Odoo is great to unify essential business areas like sales, inventory, purchasing, accounting, CRM and manufacturing into a single platform. That cuts reliance on separate systems and simplifies our operations.

Cons

One of my main frustrations is that it organizes messages by object like a sales order, invoice or a particular contact. Because of that, I struggle to pull together a full history of interactions with a customer in a single spot. When several team members work with the same customer, this blind spot hampers teamwork and can lead to unexpected interruptions in service.

“Accounting feels like quickbooks

Pros

The accounting and general ledger tools are the best and I can reconcile my books without much trouble. for me it feels a lot like using QuickBooks Online.

Cons

I am disappointed by the payment processing and integration side getting a payment processor connected to accept payments and handle payouts has been clunky for me.

“Comprehensive centralized solution

Pros

For my company it's a comprehensive solution when you want to centralize everything in a single platform CRM, ERP, communications email, SMS, surveys and even after-sales customer support.

Cons

I cannot automatically sync the Email Marketing with the CRM database which is a shame because it's one of the few drawbacks of the software.

“Sales rep was dismissive

Pros

The product lists an extensive set of powerful features and it's backed by a company with longevity. They position themselves as a single source solution that can bring together and manage every part of your business operations.

Cons

My trial was overshadowed by what I can only describe as shocking arrogance on their part. After I signed up I got a call from an account representative checking in and when I started pointing out problems with my initial experience mainly that the documentation was completely out of date and Support actually had to send me a completely different workflow just so I could perform the basic task of connecting bank accounts as his reaction was dismissive. He casually admitted that their docs are often out of date and brushed it off like it was no big deal, then abruptly hung up on me while I was still talking. Even if the line had dropped I would have expected a callback but that follow-up never happened.

“Complex interface, didn't work well

Pros

I gave this product a proper try during the free trial period but it didn't meet any of my requirements so I am sad to say that there genuinely wasn't a single thing about it that I liked.

Cons

To me the interface came across as overly complex and not very user friendly. I even spoke with support about my needs and followed their guidance but it still didn't work well for my situation.

“everything ties to financials

Pros

Because Odoo is modular, I can manage accounting, inventory and manufacturing together on a single platform. I especially value that everything ties back to our financials and is linked straight to the supply chain so I get precise cost tracking.

Cons

I found that certain modules feel less developed than others. We ended up doing extensive custom work and going through a lengthy onboarding process to make it fit our workflows exactly.

“Open-source, pick needed modules

Pros

I have been using this open-source ERP and I like that it brings a wide variety of applications together under one roof such as HR, CRM, sales and more. The freedom to choose exactly which apps to enable means my organization can pick modules that fit our needs instead of being boxed in. They even let you start with one free app from the selection which helped my team experiment without commitment. For small and medium businesses and startups like ours, it's a practical alternative to building an in-house IT ERP environment with heavy capex. I also find the platform highly customizable and the clean, user friendly UI makes navigation easy.

Cons

In my experience costs can climb quickly if you add several applications or increase the number of users so budgeting becomes important. I have noticed the depth of features isn't consistent across all modules. As some feel very mature while others are lighter. Also, you need technical know-how for deeper customizations and to handle upgrades properly which means we had to bring in expertise for more advanced work.

“easy to build and customize

Pros

What I like most about it is that I find it really easy to build and customize the system to match our specific business requirements.

Cons

From my experience Odoo includes all the features we need but every so often I feel you have to apply some basic common sense to tailor it to particular requirements. Other than that, everything works well.

“Bundles tools, single affordable erp

Pros

It bundles multiple tools into a single affordable ERP so I can stay within the same interface for CRM, invoicing and my website.

Cons

For me it takes time to get trained but I still find it's worth the detour to better appreciate it afterward.

“easy customization, users learn fast

Pros

I appreciate how easy it is to customize processes and the user experience. As users are granted a lot of autonomy and I personally found it pretty easy to learn.

Cons

That said I have found that for some core modules, like employee self-service, the licensing fees can get prohibitively expensive.

“No accountability whatsoever

Pros

Sorry but it's honestly hard to put into words particularly since I have been using it since 2021. Still I really dislike being negative.

Cons

I feel there's nobody truly accountable in the company as responsibilities keep getting shuffled around nonstop. Even trained accountants struggle with the accounting side. I find a customer's invoice impossible to interpret when a deposit has been received and inventory valuation is equally baffling to me.

“modular design tailors to our needs

Pros

As a user I find its modular design lets companies tailor the software to their needs. It's simple to manage processes and automate tasks.

Cons

From my perspective it becomes quite complex when handling large projects. I noticed that several advanced features are behind paid modules and we set it up ourselves.

“Capable website builder, smooth integrations

Pros

When I gave Odoo a try recently, it felt really capable for building a website or blog. Its apps integrate smoothly and handle many requirements all within a single platform

Cons

Setting it up can feel overwhelming initially it took me some time to configure everything but now it's up and running

“Too many bugs that support can't fix

Pros

There is nothing redeeming here. It feels like a complete waste of my time and energy. There are countless bugs and problems and nobody takes ownership. I'll end up raising tickets for trivial things and end up abandoning my main work to set up and troubleshoot Odoo issues.

Cons

In my experience there are far too many bugs as even a basic bank connection refuses to work. Simple invoicing also glitches frequently. I find their customer care staff often don't know how to fix problems. Every little issue takes about three days to get resolved and then the identical fault pops up again three days later.

“Lied, no support and useless product

Pros

Honestly Odoo turned out to be far more complicated than I expected. I feel like I was led into purchasing it and when I realized it wasn't the fit my business needed I asked for a refund because I was told I had to commit to a whole year instead of being able to pay month-to-month. They declined. I have poured hours into learning the system and after several months I still haven't been able to get my website live. This has been incredibly frustrating and a big waste of my time.

Cons

I feel they lied to me and they haven't offered any meaningful support. For what I need, the product is useless and because they refuse to issue a refund I cannot move to another solution that would actually work for my business.

“Not ready for Chile despite claims

Pros

Odoo is packed with a lot of features and modules into a true all-in-one platform and I appreciate that the pricing is affordable.

Cons

In my experience it's not actually ready for use in Chile despite being sold that way it doesn't integrate properly with the SII, invoices and delivery notes don't appear as they should under the Chilean system, you cannot issue bills through the system and the HR module also isn't ready yet.

“Sales and stock connected automatically

Pros

It connected the sales and stock modules so that whenever a sale was made a delivery order was automatically created and I could trace products directly within the warehouse. Having this link really helped me focus on processing orders faster and keeping a better check on overall inventory health and levels.

Cons

While tracking returns I noticed the delivery status updates in the backend often didn't give enough detail. Occasionally the system failed to flag the returns whether partial or complete which created gaps in our company's stock-status report and forced me to spend extra time reconciling inventory discrepancies.

“Totally modular, we pick whatever is needed

Pros

It's totally modular so I can put together anything I want or locate whatever module I need to get the job done.

Cons

Sometimes I find it overkill and unnecessarily complicated when I am trying to do something simple.

“Ties sales to project tracking

Pros

From my perspective the Odoo project module has been extremely helpful for monitoring both internal tasks and client assignments. I found that because it ties into sales and invoicing, it gives me a complete end-to-end picture of client interactions from quotation through delivery and finally invoicing so I can follow the whole process without gaps.

Cons

I ran into real trouble trying to set accurate expected durations for each task in projects estimating how long something should take was difficult. The logged time didn't match what appeared on invoices which meant hourly billing wasn't as simple as I assumed and I had to make manual corrections to get billing right.

“Integrates manufacturing with accounting

Pros

Odoo really nails the integration between manufacturing and accounting. It made it easy for me to follow raw material costs and production yields and I could trace everything straight through to up-to-the-minute financial reports. Because of that transparency, I gained a much clearer sense of where a production run became profitable and how margins behaved across each batch and run.

Cons

For me handling many SKUs in varying quantities sometimes caused delays in backorder updates and the live status dashboard. That occasional latency produced inconsistencies with reorder notifications so I often had to fix reorder levels manually based on what stock was actually on hand.

“Free app, paid for extras

Pros

the software provides a completely free app and if I want additional features I have to pay for a subscription plan.

Cons

It doesn't let me tailor certain customizations for particular contexts.

“slow support and full of bugs

Pros

It is very easy to access for non-coders but that is the only good thing about it.

Cons

To me it feels like a stripped-down WordPress with hardly any better usability. I used to pay from the 20th to the 20th but overnight they decided to switch my billing to the 1st which made the billing period from the 20th to the 1st count as a full month. I have filed several complaints about this and they offered no resolution. On top of that, when I pay on the 20th they sometimes suspend the site several days earlier in the month and then bill me extra fees, claiming I failed to pay on time. Everyone I talk to agrees that's unfair yet support just tells me that's how it is and offers no alternatives. Their customer service takes several days to reply and the technical team closes bug tickets without fixing anything or reaching out. Bottom line, if you want a reliable site I would go elsewhere there are much better and cheaper options.

“Incredibly flexible and reasonable pricing

Pros

I have been really impressed with Odoo as it's incredibly flexible and you can tailor it a lot and I think the pricing is reasonable. It hooks up smoothly with other systems, is easy to navigate and thanks to its great features it processes tasks quickly. The service is top-notch something you really shouldn't overlook.

Cons

What I appreciate is that Odoo provides a free version, at least that's something I value and want to acknowledge.

“Invoices and inventory in one spot

Pros

Being able to manage invoices and inventory in one spot has removed so much hassle as I recently processed several orders smoothly without having to switch between multiple apps.

Cons

I find that some capabilities are tucked away in deep menus so everyday tasks end up taking more time than I'd expect.

“Strong security, powerful automation

Pros

Odoo provides exceptionally strong security measures which make it easy for us to keep all our information safe and protected. It delivers powerful task automation tools that have helped us simplify our everyday workflows by automating recurring tasks. We have found a very dependable customer support team too who are consistently committed to helping us whenever we contact them. The platform's sophisticated learning management system features an easy-to-use interface that enables us to offer e-learning services to our students.

Cons

Odoo has consistently met our needs and reacted well in every situation. We haven't come across any feature we dislike about it.