Odoo Reviews

“Brings Sales And Accounting Together

Pros

Odoo brings sales, invoices, CRM, stock management and accounting together in one place so I can quickly access all the key information and track every customer's journey from initial contact through to receiving payment.

Cons

Setup can take a long time and is hard without support. And some advanced features are not very user friendly and every so often the system works slowly.

“Database access revoked without approval

Pros

The online POS and accounting features were user friendly and the interface was really easy to get around. Plus the software included virtually every feature I needed but it fell short when it came to reliable customer support.

Cons

Unfortunately the database I bought and thought would be under my company's control was set up inside ADG's own account as an Odoo partner. That meant they could delete it and cut off my access without my permission or approval.

“Huge developer pool and affordable pricing

Pros

I really like the huge pool of developers available across many countries, the affordable pricing and how easy it is to integrate both our own and third-party applications. Overall it's highly scalable.

Cons

Honestly it may not be as powerful as SAP but for small to medium-sized businesses or even fairly large ones it's hard to beat especially for the price.

“True all-in-one

Pros

For our small team it's a true all in one solution that fits perfectly. Also it is easy to manage the various tools and keep workflows in sync. Their customer support has been incredibly helpful too as they actually roll up their sleeves to help set things up and even fix problems themselves. Overall it is a very cost-effective option for us.

Cons

It would be great if I could set up payment for individual pages like an access-only page that does not require a full membership subscription.

“modular, clean, smooth integration

Pros

I particularly like how modular it is as I can install only the features I actually need. The interface feels clean and modern too and the way the modules integrate together is smooth.

Cons

At first getting to understand the system was a little tricky because of how many features are available. So I had to invest extra time to learn some of the more advanced modules properly.

“Unified platform

Pros

Odoo brings CRM, e-commerce, accounting, inventory, project management, a website builder and several other tools together in one unified platform under a single subscription plan which makes it the best.

Cons

The learning curve is quite steep because the initial setup took longer than I expected and the level of support I received changes based on the contract tier you have.

“Powerful, easy, all-in-one

Pros

What I like most about Odoo is that it's both powerful and easy to use at the same time. It is also affordable, highly flexible and brings everything you need to run a business into one place. Accounting, website building, inventory, HR, task tracking pretty much every tool is available and works together smoothly.

Cons

One of the only real downsides was that the free trial does not last forever. I remember feeling annoyed like Ugh, I should have known it wouldn't be that perfect for free!

“easy navigation

Pros

The interface is really easy to navigate and Odoo's support was available when I needed it. I primarily used it for inventory tasks but it clearly has plenty of other features you can take advantage of.

Cons

Honestly there was not anything I disliked about the free version. And I have not tested the paid edition so I cannot speak to whether it has limitations. From what I have seen, it offers a wide range of functionality to explore.

“has a very confusing interface

Pros

Well it seems like a promising idea. As there are so many modules that can make a small company look and run like a much bigger one. But I got tired of paying $65 a month to Intuit and another $700 a year to DocuSign. I mean there has to be a smarter, more affordable option out there.

Cons

I spoke with a salesperson but I couldn't tell what his real goal was as he just seemed to push me toward a paid plan and a five-year contract. He acted like he knew a little about everything but not much about anything and clearly did not understand the accounting features. I mean not even basics like split categorization. I told him I only wanted the free version to test it out and if it worked, I might move my European branch over. After I signed up through the link he sent, I got lost right away. The interface was confusing, I could not figure out simple tasks in accounting and after struggling for a while, I just gave up.

“feels like i paid for incompatible version

Pros

Overall the product itself is great. Also the modules work well together, task flows run smoothly and the cloud system feels reliable. And once it's set up, navigation is easy. I think Odoo has great potential for handling sales, transactions and daily operations.

Cons

Well I had a major problem with customer support and the accountability of sales. Sales convinced me to buy Odoo.sh with written promises of a free migration but only after I paid $1,785.60 did I discover my database version 18.3 was not compatible with SH. That limitation was never revealed before purchase. For more than fifty days I couldn't access the paid service, got bounced around between teams and promised rebates or credits never materialized. Also my escalation attempts to senior management were ignored.

“Broad CRm, Finance and Operations modules

Pros

I like that Odoo bundles a broad set of CRM, finance and operations modules together in a single, integrated ecosystem.

Cons

Some modules feel less powerful than specialized tools and setup is tricky if you do not have technical skills.

“dishonest from the start

Pros

None as the few usability benefits it seems to have are canceled out because when I first purchased it I received little to almost no information about using the product.

Cons

When I bought it the first time they didn't make it clear that there are actually two different systems. The first one SAS ends up auto-limiting the program's capabilities and pushes whoever buys it to move to the other system SH which of course is much more expensive. And the worst part is that it forces you to start everything from scratch. They also failed to tell me I would have to hire a local company to make the program operational and the cost is completely unreasonable. I requested two quotes and neither was cheaper than the initial purchase price of the software. Those service contracts also have expirations of three to six months and come with additional limitations. If you want a full implementation for only six months, the third-party firm's price can exceed USD 12,000.

“best for sales

Pros

Odoo is very cost-effective compared to paying for Salesforce, NetSuite or QuickBooks, plus a separate e-commerce platform. So to me, it feels like a real bargain. It is also easy to use and I think it's the best option for managing sales.

Cons

Their customer support is not always very helpful. As responses can be slow and when they do reply the answers sometimes miss the mark or don't really solve the issue.

“effortless sales management, great support

Pros

I am genuinely impressed with how effortlessly Odoo consolidates sales management into a single place. Also it is incredibly useful and has saved me a huge amount of time. When I first signed up the customer support reached out almost immediately, asking if I needed anything and offering hands-on help right away.

Cons

What bothered me was that only one feature was free. I understand they need to charge but as a new business, I would have liked to test more modules before committing.

“Offers no real support

Pros

It provides a wide range of applications. And when I get all my data consolidated within the platform to operate my business, it becomes really useful.

Cons

Overall my experience with it has been extremely disappointing. After I became a paying customer, it became nearly impossible to obtain direct, dependable customer support. Whenever I ran into issues with my account instead of resolving them they typically redirected me to their website which left me without any real, hands-on assistance.

“had a great website design

Pros

Personally I find Odoo really simple to use when creating and designing websites since there's no need to know how to code. I have also found it excellent for managing sales and handling transactions as it keeps everything organized and easy to track. So if your priority is securing payments, I'd recommend this platform because it exposes every single transaction so you can monitor them closely which helps prevent anyone from siphoning funds or committing fraud.

Cons

I do not really have any complaints from my side because as someone starting out, I haven't run into any issues and it generally works well for me.

“Database works slowly and often fails

Pros

The main upside of Odoo is that it offers a wide range of modules, including ones for employee appraisals and recruitment.

Cons

Often the database works slowly and many times it does not load properly.

“Comprehensive all-in-one business suite

Pros

As a user I find Odoo to be a comprehensive, all in one suite of open-source business apps that brings together an enormous variety of features from CRM and e-commerce to accounting, inventory management and HR within a single, modular platform. For me this is huge because I only have to work in one place to handle all my day-to-day tasks instead of switching between different systems. It also benefits from a broad, well-integrated ecosystem.

Cons

Honestly I have not run into any real issues, complaints or challenges while using this platform. As it has worked reliably for me in all the time I have used it.

“offer dependable support, practical pricing

Pros

The product offers dependable customer support services. I also appreciate how practical the tool is regarding pricing and usability and it is highly effective for managing transactions.

Cons

This product has significantly helped our task workflows and sales processes and honestly I don't have any complaints about the software.

“missed deadlines and offers no refund

Pros

To be honest I didn't get anything positive out of this as the whole engagement dragged on with constant delays, communication was poor and technical glitches kept popping up. Even the basic HR module I relied on was riddled with bugs.

Cons

There was a serious lack of expertise as no one taking responsibility and virtually no customer support. Deadlines they promised were repeatedly missed and our complaints were ignored. The Dubai office was especially unprofessional as they refused to issue a refund and often failed to respond properly.