Odoo Reviews

“Simple platform with always available help

Pros

I really like how simple it is and there's always someone available to help me.

Cons

Right now, I don't have any negative points to mention.

“Easy customization whenever needed most

Pros

It is easy to use and I appreciate that I can customize it whenever I need to.

Cons

Sometimes I fall into the habit of installing too many apps, even ones I don't really require and my phone ends up cluttered and chaotic overall.

“simple setup but confusing pricing

Pros

Odoo is really easy to tailor and operate especially for small or growing companies that haven't yet nailed down all their requirements but need to roll out an ERP solution as soon as possible.

Cons

Initially, I struggled to implement it and found the limited customer support made getting started genuinely difficult. On top of that, the pricing model is confusing and multiplies quickly which makes it far less appealing.

“Next-gen ErP automates everything affordably

Pros

In my experience this system is incredibly user-friendly and feels like the next generation of ERPs. Development costs are affordable and it's truly all-in-one for automating everything I use, like CRM, purchasing, inventory, sales, manufacturing, ticketing, accounting and more. There is also an app marketplace with over 3,000 specialized business apps.

Cons

I have noticed the partner qualification process and the fact that a new major release comes out every year can make migrating between versions tricky so while the product is well-suited for SMEs, larger organizations will have to put in significant effort to re-engineer processes to meet their customers specific needs.

“Ton of features under affordable subscription

Pros

I have found there are a ton of features, far more than I'd expect any business to actually use and it's all available under an affordable monthly subscription. There are plenty of ways to tailor the software to suit my business and organize workflows plus a wide range of connectors for external APIs I use the UPS one most often.

Cons

As a novice the massive selection of apps and the many configuration choices made it pretty tough for me to jump in and DIY. They do sell success packs to help you get started but I find them prohibitively expensive that's just my personal take. The free support included with the online plan is decent and there are some tutorial videos that can kick-start you but getting fully set up still takes a fair amount of effort.

“Multiple functional apps all together

Pros

Appreciate having multiple functional apps all together in one place.

Cons

For me the user interface still needs much more customization to fit my needs.

“accounting proves too complex for small firms

Pros

I didn't find much to praise. I bought it expecting a single system that would eliminate duplicate data entry but what I ended up with was a jumble of poorly integrated modules, clunky workarounds and a lot of compromises. plus pricey, paid consultants who seemed indifferent and slow to respond.

Cons

We were missing basic field service scheduling and the accounting module felt overly complicated. I mean totally inappropriate for smaller firms that need simple bookkeeping. The calendar even began double-booking appointments. Implementing the system demanded costly consulting, forcing us into numerous workarounds and the consultants we paid were unresponsive, indifferent and charged steep fees.

“offer accessibility to all features

Pros

The accessibility of each feature is the best, as it makes it easy for me to use the tool.

Cons

Since it requires an internet connection to function, I cannot access or use it when I am offline.

“Love that it is a all in one platform

Pros

One thing I love is how all of our business applications are consolidated into a single platform which feels incredibly freeing and exciting to me.

Cons

However I cannot seem to reach the dropdown setting when I am trying to edit the forms block on my website and it's preventing me from configuring fields the way I need.

“Great functions are undermined by frequent bugs

Pros

For me there are plenty of functions available.

Cons

I keep encountering frequent bugs in the software for example, the field service web preview doesn't match the PDF export and it's unacceptable that 'Powered by Odoo' branding appears in the Enterprise edition. it needs to be removed.

“always help when something happens

Pros

I feel very well supported! At the start I was afraid I would be left to fend for myself like with many other companies but whenever we report an incident there's always a competent person ready to help us diagnose the problem and quickly guide us toward a solution.

Cons

For me the tool is powerful and I don't feel like I am wasting my time because the time I invest learning it will almost certainly pay off in several ways whether by generating new leads or by giving me much better control over how my company is run.

“Support quality ranks among the worst

Pros

I noticed that it provides a broad set of features and clearly differentiates itself from other options on the market.

Cons

In my experience their ERP support is among the worst I have encountered. I wouldn't recommend them. I cannot change the consultancy and every month we face a different problem.

“Consistently receive the best responses

Pros

Whenever I reach out to Odoo I consistently receive the most comprehensive response I could possibly expect.

Cons

I often find myself getting lost among the settings and available customizations because the software is extremely powerful and complex.

“every business aspect ties together nicely

Pros

From what I can tell it looks like every aspect of running a company can be tied together within a single platform.

Cons

Well I am still pretty new to it so I don't really know much yet and am still exploring the features.

“endless tools cover all business needs

Pros

Odoo comes packed with an almost endless set of tools. Also I can draft contracts and have them signed, manage invoices, handle inventory and run full accounting. In short it really covers everything my business needs.

Cons

Personally the user experience feels pretty clunky to me. I wish they offered customizable themes tailored to specific workflows and use cases to make navigation and daily tasks easier.

“easy to use and understand

Pros

Odoo is pretty easy to understand and easy to use. Because the product is so flexible, I can follow our business processes without friction and it lets users adapt the workflow to fit day-to-day operations smoothly.

Cons

Honestly I don't have any complaints as it clearly focused on keeping the app user friendly and largely self-explanatory.

“Wide tools with outstanding local support

Pros

I really value the wide range of tools you can plug in and the flexibility it offers to add or tweak features. plus the support I just got from a fantastic agent based in Spain, was absolutely outstanding.

Cons

There's a noticeable learning curve and the documentation, despite being extensive, doesn't always address the specific problems I am running into.

“easy dashboard access to all tools

Pros

Accessing every one of the tools has been really easy for me, right from the dashboard.

Cons

So far I haven't experienced any issues with its functionality everything has been operating smoothly.

“All-in-one platform with helpful videos

Pros

The all-in-one aspect of it makes it my fav. Also the video support is such a great idea.

Cons

Some bugs exist that I believe your team should address rather than forcing us to deal with them ourselves. Making me pay in order to remain a partner is something I have only encountered with your company.

“Technical support excels with video guides

Pros

Odoo technical support is the best. As the emails with video guides are genuinely helpful and the system offers good scalability and flexibility.

Cons

For me the documentation is quite poor and hard to rely on. there's also no way to give trustees access which complicates collaboration. On top of that, I find the hourly packages they sell generally overpriced compared to the actual value you receive.