Total 522 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

24%

3

Stars

4%

2

Stars

3%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

O

OBI

Building Materials, 1-10 employees

More than a year

5.0
June 2024

Inventory and Sales management

Pros

Simple to stock new inventory and post sales.

Cons

I can't print the current stock position for a warehouse, which is inconvenient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D

Deepak

Food Production, 11-50 employees

Less than a year

5.0
June 2024

Using in food manufacturing since 9 months

Pros

After adequate training, we found all apps to be highly intuitive. We use them on smartphones, PCs, and tablets for communication, notifications, alerts, and reports.

Cons

Setting up and understanding Odoo takes time. Training is necessary but can be costly.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

LF

Luis Felipe

Food Production, 1-10 employees

Less than 6 months

5.0
June 2024

Amazing SAS

Pros

It's simple. You can start setting up through the app, which is a game changer. Competitors either require starting everything or nothing.

Cons

It's necessary to use Studi to make minor changes, which can be a limitation.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

P

Pete

Computer Hardware, 51-100 employees

More than a year

5.0
June 2024

SQL error while installing app

Pros

Being open source and easy to troubleshoot, it gives you the freedom to customize apps to suit your needs. This is crucial for businesses with complex, non-standard processes.

Cons

Support can sometimes be ambiguous, especially if you're not hosted in Odoo.sh. This isn't equitable for self-hosted companies.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

S

SARA

Information Technology and Services, 1-10 employees

Less than 6 months

4.0
June 2024

It has a lot of potential, indeed

Pros

Odoo offers many features and feels comprehensive; installation is simple (it runs on a Linux machine). I was particularly interested in creating and managing marketing deals. The interface is user-friendly, and many options are customizable. It can be a great CRM if you take the time to learn all its features.

Cons

I've encountered issues with updates, I couldn't access the interface after one update and had to roll back. The program's complexity can be both a benefit and a drawback.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

7

Functionality

8

J

Jean-Marie

Import and Export, 1-10 employees

More than a year

5.0
June 2024

Very good product but could be better on external support

Pros

Easy to use; the product evolves through modules.

Cons

In my experience with software like Odoo, robust products often come with robust support. Odoo's direct support is excellent, though external support from dealers can be problematic. The rapid evolution of versions means external support may struggle to keep up, sometimes billing for learning time unfairly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M

Matthew

Financial Services, 1-10 employees

Less than 6 months

5.0
June 2024

I like it, and am looking forward to future updates

Pros

I like how Odoo manages events seamlessly, from planning and editing to communication behind the scenes.

Cons

There don't appear to be any features in Odoo specifically for managing members, especially in terms of safeguarding 'members only' content from general website visitors or displaying PDFs directly within pages.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

M

Mahmoud

Entertainment, 11-50 employees

More than a year

5.0
June 2024

Accounting

Pros

The support provided by the Odoo team and the simple system usage are commendable.

Cons

Continuous improvement is always part of their approach.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Alexis

Automotive, 1-10 employees

Less than a year

5.0
June 2024

First time using Odoo

Pros

Odoo offers a plethora of functionalities! It covers all the modules essential for running my business. For small businesses, sticking to Odoo's standard processes and adjusting them is key. Trying to customize Odoo to fit your own processes is not advisable.

Cons

If you're not tech-savvy, implementing it without comprehensive support can be challenging...

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

8

Functionality

10

J

Jeffrey

Packaging and Containers, 11-50 employees

Less than 6 months

5.0
June 2024

Experience with Odoo.

Pros

What stands out to me about Odoo is its sleek interface and user-friendly design. It's a modular system that scales with our growth and meets our expanding needs. Our consultant [name redacted] played a crucial role in helping us grasp the system and ensured a successful launch.

Cons

Surprisingly, I don't have much to criticize about Odoo. Since this is my first encounter with ERP software, everything feels like an upgrade for now. One area I wish Odoo could improve is the flexibility of templates, particularly for export documents such as allowing changes in font size, which is somewhat limited on our current plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

David

Computer Software, 11-50 employees

Less than a year

5.0
June 2024

Great Product Great Support

Pros

Odoo's pricing is competitive, its functionalities are comprehensive, and the support provided is exemplary.

Cons

I can't think of anything to mention right now. The documentation is thorough and the support is reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lisa

Marketing and Advertising, 1-10 employees

More than a year

5.0
June 2024

CPA Firms Are learning an aging Cloud Based industry

Pros

It's a high-end technical accounting and cloud-based solution. It's surpassing QuickBooks and Advantage and is much superior to NetSuite from a CRM perspective.

Cons

From a CPA perspective, the absence of a true Trial Balance is disappointing. It simply doesn't exist.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GA

Gretchen Ann

Consumer Services, 51-100 employees

Less than 6 months

5.0
June 2024

Honest Review

Pros

The software proved to be highly efficient and intuitive to navigate.

Cons

I like everything about the software, the interface and its appearance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Ammar

Computer & Network Security, 51-100 employees

Less than 6 months

3.0
June 2024

Module efficience

Pros

I like the flexibility to create our own modules, which saves us from reinventing the wheel.

Cons

Personally, I believe the interface could benefit from a set of components that could integrate with other languages like PHP. I've attempted integration, but it's not yet optimal.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

8

Functionality

8

CNO

Chau Nam Osman

Sports, 11-50 employees

Less than 6 months

2.0
May 2024

ODOO never work on the Bank Connection

Pros

The "All in One" feature is what I find most appealing about Odoo.

Cons

I've never been successful with my bank connection, so I have to manually upload bank statements myself.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

3

J

Junko

Financial Services, 500+ employees

More than a year

5.0
May 2024

Addresses business processes efficiently

Pros

Odoo's flexibility in customization without needing programming skills is what I like. Its intuitive interface makes it accessible for everyone in our company.

Cons

Occasionally, we encounter performance issues when handling large volumes of data in the system. However, these problems are easily addressed with some optimization.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Amber

Performing Arts, 1-10 employees

Less than a year

5.0
May 2024

ok for billing

Pros

So far, billing has been okay, but it's not as simple as the solutions I've used previously.

Cons

The simplicity of use was actually something I didn't like. I think it could use some enhancement.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

10

J

Jeff

Entertainment, 1-10 employees

Less than 6 months

1.0
May 2024

Avoid Odoo

Pros

There's nothing lacking. While Odoo seems equipped to replace more expensive solutions like QuickBooks, DocuSign, and AirTable, it falls short in functionality. It's not yet ready for widespread use, and refunds are not provided for this unusable platform.

Cons

It just doesn't function properly. Even setting up bank accounts is problematic. Salespeople claimed it could replace the platforms we were using before, but it can't. Even submitting a help ticket for this feature was unsuccessful!

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

5

Functionality

1

J

Julian

Marketing and Advertising, 11-50 employees

Less than 6 months

4.0
May 2024

Nice and cheap CRM

Pros

Odoo offers numerous free functions, making it easy to get started.

Cons

Creating custom pipelines seems challenging to me.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

10

E

Ed

Retail, 11-50 employees

Less than 6 months

1.0
May 2024

Buggy software and poor customer service

Pros

Signing up and initiating use of the platform was simple.

Cons

The software frequently experiences errors, necessitating a page refresh and causing loss of any ongoing work. Customizing the Odoo Studio platform was complex, which defeats the purpose of a no-code tool.

Rating Distribution

Ease of use

1

Value for money

7

Customer Support

2

Functionality

5