Odoo Reviews
Total 522 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars24%
3
Stars4%
2
Stars3%
1
Stars6%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
OBI
Building Materials, 1-10 employees
More than a year
“Inventory and Sales management
Pros
Simple to stock new inventory and post sales.
Cons
I can't print the current stock position for a warehouse, which is inconvenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Deepak
Food Production, 11-50 employees
Less than a year
“Using in food manufacturing since 9 months
Pros
After adequate training, we found all apps to be highly intuitive. We use them on smartphones, PCs, and tablets for communication, notifications, alerts, and reports.
Cons
Setting up and understanding Odoo takes time. Training is necessary but can be costly.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Luis Felipe
Food Production, 1-10 employees
Less than 6 months
“Amazing SAS
Pros
It's simple. You can start setting up through the app, which is a game changer. Competitors either require starting everything or nothing.
Cons
It's necessary to use Studi to make minor changes, which can be a limitation.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Pete
Computer Hardware, 51-100 employees
More than a year
“SQL error while installing app
Pros
Being open source and easy to troubleshoot, it gives you the freedom to customize apps to suit your needs. This is crucial for businesses with complex, non-standard processes.
Cons
Support can sometimes be ambiguous, especially if you're not hosted in Odoo.sh. This isn't equitable for self-hosted companies.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
SARA
Information Technology and Services, 1-10 employees
Less than 6 months
“It has a lot of potential, indeed
Pros
Odoo offers many features and feels comprehensive; installation is simple (it runs on a Linux machine). I was particularly interested in creating and managing marketing deals. The interface is user-friendly, and many options are customizable. It can be a great CRM if you take the time to learn all its features.
Cons
I've encountered issues with updates, I couldn't access the interface after one update and had to roll back. The program's complexity can be both a benefit and a drawback.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
7
Functionality
8
Jean-Marie
Import and Export, 1-10 employees
More than a year
“Very good product but could be better on external support
Pros
Easy to use; the product evolves through modules.
Cons
In my experience with software like Odoo, robust products often come with robust support. Odoo's direct support is excellent, though external support from dealers can be problematic. The rapid evolution of versions means external support may struggle to keep up, sometimes billing for learning time unfairly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Matthew
Financial Services, 1-10 employees
Less than 6 months
“I like it, and am looking forward to future updates
Pros
I like how Odoo manages events seamlessly, from planning and editing to communication behind the scenes.
Cons
There don't appear to be any features in Odoo specifically for managing members, especially in terms of safeguarding 'members only' content from general website visitors or displaying PDFs directly within pages.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Mahmoud
Entertainment, 11-50 employees
More than a year
“Accounting
Pros
The support provided by the Odoo team and the simple system usage are commendable.
Cons
Continuous improvement is always part of their approach.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexis
Automotive, 1-10 employees
Less than a year
“First time using Odoo
Pros
Odoo offers a plethora of functionalities! It covers all the modules essential for running my business. For small businesses, sticking to Odoo's standard processes and adjusting them is key. Trying to customize Odoo to fit your own processes is not advisable.
Cons
If you're not tech-savvy, implementing it without comprehensive support can be challenging...
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
10
Jeffrey
Packaging and Containers, 11-50 employees
Less than 6 months
“Experience with Odoo.
Pros
What stands out to me about Odoo is its sleek interface and user-friendly design. It's a modular system that scales with our growth and meets our expanding needs. Our consultant [name redacted] played a crucial role in helping us grasp the system and ensured a successful launch.
Cons
Surprisingly, I don't have much to criticize about Odoo. Since this is my first encounter with ERP software, everything feels like an upgrade for now. One area I wish Odoo could improve is the flexibility of templates, particularly for export documents such as allowing changes in font size, which is somewhat limited on our current plan.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Computer Software, 11-50 employees
Less than a year
“Great Product Great Support
Pros
Odoo's pricing is competitive, its functionalities are comprehensive, and the support provided is exemplary.
Cons
I can't think of anything to mention right now. The documentation is thorough and the support is reliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Marketing and Advertising, 1-10 employees
More than a year
“CPA Firms Are learning an aging Cloud Based industry
Pros
It's a high-end technical accounting and cloud-based solution. It's surpassing QuickBooks and Advantage and is much superior to NetSuite from a CRM perspective.
Cons
From a CPA perspective, the absence of a true Trial Balance is disappointing. It simply doesn't exist.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gretchen Ann
Consumer Services, 51-100 employees
Less than 6 months
“Honest Review
Pros
The software proved to be highly efficient and intuitive to navigate.
Cons
I like everything about the software, the interface and its appearance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Ammar
Computer & Network Security, 51-100 employees
Less than 6 months
“Module efficience
Pros
I like the flexibility to create our own modules, which saves us from reinventing the wheel.
Cons
Personally, I believe the interface could benefit from a set of components that could integrate with other languages like PHP. I've attempted integration, but it's not yet optimal.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
8
Functionality
8
Chau Nam Osman
Sports, 11-50 employees
Less than 6 months
“ODOO never work on the Bank Connection
Pros
The "All in One" feature is what I find most appealing about Odoo.
Cons
I've never been successful with my bank connection, so I have to manually upload bank statements myself.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
3
Junko
Financial Services, 500+ employees
More than a year
“Addresses business processes efficiently
Pros
Odoo's flexibility in customization without needing programming skills is what I like. Its intuitive interface makes it accessible for everyone in our company.
Cons
Occasionally, we encounter performance issues when handling large volumes of data in the system. However, these problems are easily addressed with some optimization.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Amber
Performing Arts, 1-10 employees
Less than a year
“ok for billing
Pros
So far, billing has been okay, but it's not as simple as the solutions I've used previously.
Cons
The simplicity of use was actually something I didn't like. I think it could use some enhancement.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
10
Jeff
Entertainment, 1-10 employees
Less than 6 months
“Avoid Odoo
Pros
There's nothing lacking. While Odoo seems equipped to replace more expensive solutions like QuickBooks, DocuSign, and AirTable, it falls short in functionality. It's not yet ready for widespread use, and refunds are not provided for this unusable platform.
Cons
It just doesn't function properly. Even setting up bank accounts is problematic. Salespeople claimed it could replace the platforms we were using before, but it can't. Even submitting a help ticket for this feature was unsuccessful!
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
5
Functionality
1
Julian
Marketing and Advertising, 11-50 employees
Less than 6 months
“Nice and cheap CRM
Pros
Odoo offers numerous free functions, making it easy to get started.
Cons
Creating custom pipelines seems challenging to me.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Ed
Retail, 11-50 employees
Less than 6 months
“Buggy software and poor customer service
Pros
Signing up and initiating use of the platform was simple.
Cons
The software frequently experiences errors, necessitating a page refresh and causing loss of any ongoing work. Customizing the Odoo Studio platform was complex, which defeats the purpose of a no-code tool.
Rating Distribution
Ease of use
1
Value for money
7
Customer Support
2
Functionality
5