Odoo Reviews
Total 522 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars24%
3
Stars4%
2
Stars3%
1
Stars6%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not specified, 1-10 employees
More than a year
“Odoo for K's
Pros
I like all the features Odoo offers, particularly its ability to guide us on actions to improve sales performance and attract more customers. Collaboration with other team members is also seamless.
Cons
The only issue I see is that the database isn't accessible offline. Without an internet connection, I can't access contact information unless I'm in an area with internet access. But nowadays, everything depends on the internet.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
ER
Staffing and Recruiting, 1-10 employees
More than a year
“Good Software for people
Pros
Setting up and using Odoo was simple, and its international features were beneficial.
Cons
Integration with other systems took some time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ali
Events Services, 11-50 employees
Less than 6 months
“Good to be used
Pros
It offers good value for the price and is effective for our work.
Cons
Its interface is quite intuitive, which I like.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
8
Functionality
10
Jeffrey
Consumer Goods, 11-50 employees
More than a year
“Better than Netsuite at 20% of the Price
Pros
Odoo performs all the functions of Netsuite but at a fraction of the cost!
Cons
I'd recommend hiring a consultant rather than relying on Odoo's support. We use Emipro because we utilize several of their apps, and their support is excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
2
Functionality
10
Samantha
Hospitality, 1-10 employees
Less than 6 months
“Great Free Website Builder
Pros
It's free to use, looks polished, and offers a variety of stock photos.
Cons
Sometimes it's difficult to comprehend, and there's no immediate customer support available.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hailey
Construction, 11-50 employees
Less than a year
“great software for running a warehouse
Pros
Odoo is an excellent tool for managing inventory, sales, work tasks, and more. It provides essential support for any business.
Cons
Getting set up was a bit challenging initially, but customer service was very helpful and guided us through the process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Su Latt
Computer Software, 51-100 employees
More than a year
“Review for Business Management Software
Pros
Odoo allows easy customization and integrates smoothly with other systems such as payment gateways, SMS gateways, and HR software. The Odoo Community version is free and supported by an active community providing extensive resources, support forums, and collaboration opportunities.
Cons
Odoo users need to undergo thorough training, especially since bulk imports are error-prone. Upgrading Odoo's software modules can also be complex.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Meet
Computer Networking, 500+ employees
Less than a year
“Odoo:One stop solution for inventory management
Pros
I find the inventory management, stock list, and stock details excellent compared to other systems, and the interface is simple.
Cons
I think the pricing model should be more affordable, particularly for small businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antony
Information Technology and Services, 11-50 employees
Less than a year
“Odoo Review
Pros
The ability to handle our contacts and sales pipeline with a simple dashboard is very convenient.
Cons
Integrating with our other dashboards, like social media, doesn't provide real-time data.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Allan
Education Management, 101-500 employees
Less than a year
“A great open source ERP platform
Pros
It stands out as one of the most impressive Open Source tools we've come across, packed with features and regularly updated.
Cons
The support was costly on the occasions we needed it, although those instances were rare.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Doreen
Environmental Services, 101-500 employees
More than a year
“The best ERP software for any business
Pros
I like the functionality of the software across all aspects of our business operations, including CRM, project management, inventory handling, sales, and accounting. It has significantly saved us resources and time.
Cons
Thus far, the system has fulfilled its purpose well, and we haven't encountered any issues with it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Zobaida
Construction, 51-100 employees
More than a year
“One of the best and cheapest ERP system
Pros
Odoo is among the most cost-effective ERP systems globally, offering essential ERP functionalities crucial for organizing, monitoring, and controlling business processes of any type. It's simple to navigate, with comprehensive online training available.
Cons
Odoo is ideal for small businesses and suits simple processes. Personally, I'm not fond of Odoo's interface.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Food Production, 11-50 employees
More than a year
“Beware of Odoo's Business Practices
Pros
While the features are extensive, the support experience has been disappointing. Despite three support contracts over two years, we still haven't fully utilized half of the features.
Cons
The documentation is appalling; it hasn't been updated for several releases. Their business practices are dubious too. Despite our clear indication not to renew in January, they charged our credit card over $8000 for early renewal without consent, and now they refuse a refund because we didn't give 30 days notice.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Hanane
Marketing and Advertising, 1-10 employees
Less than a year
“Making decisions
Pros
What appeals to me is its simplicity, the strong community support, its scalability, affordability, and continuous evolution.
Cons
It takes quite a while to complete tasks...
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Garrett
Furniture, 11-50 employees
Less than 6 months
“Incredibly Powerful Community Version
Pros
The Community version is entirely free with no obligations. Setting it up and hosting it via Docker containers makes deployment smooth and highly customizable. With basic Docker skills, our IT department had Odoo Community operational within an afternoon, ready to manage our entire operations efficiently. Although setup was initially complex due to Odoo's broad functionality, its powerful bulk import features and logical workflows helped us transition smoothly from our previous system ahead of schedule. I haven't encountered any defects or bugs so far. Customizing forms and PDFs was simple, thanks to the user-friendly platform that allows deep configuration and manipulation even for those with basic HTML and CSS knowledge. The integrated "Activities" feature ensures seamless intra-app communication, enhancing productivity.
Cons
It strongly emphasizes email sending and managing communications. I had to delve deeply to ensure these features were disabled. Since we operate B2B, personalized communication is essential in almost every interaction.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Beakou
Accounting, 1-10 employees
“Bon logiciel efficace, intuitif, versatile, scalable.
Pros
I highly recommend this software for its comprehensive integrated modules and intuitive interface, facilitating holistic management.
Cons
This software has no noticeable flaws; however, improvements in quality and operation are welcome.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
ESMAEIL
Computer & Network Security, 11-50 employees
More than a year
“It integrates different businesses
Pros
It simplifies operations by reducing clutter and the need for multiple programs, offering a unified platform with flexible application choices.
Cons
The trial version limits use to only one application. Discounts are valid for the initial 12 months, and prices are subject to change.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mohamed
Food Production, 11-50 employees
Less than a year
“Irrational handling of costs
Pros
The cost of licenses and the ease of generating reports are significant advantages.
Cons
The handling of costs is illogical. The system manages average cost and FIFO illogically.
Rating Distribution
Ease of use
5
Value for money
1
Customer Support
1
Functionality
1
Yasceine
Information Technology and Services, 51-100 employees
More than a year
“Odoo Review
Pros
It's a cost-effective solution compared to similar software, allowing one license to cover multiple modules.
Cons
It lacks the sophistication and robustness of similar software. Users may find it less intuitive.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
9
Anais
Alternative Medicine, 1-10 employees
Less than a year
“Need some time to implement but works well
Pros
Odoo enables versatile functionality, including bank account synchronization and online accessibility, which I found simple to use, both as an employee and later for managing expenses in my own business.
Cons
Implementing it requires significant effort, especially for a very small business like mine. The online support isn't particularly helpful.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10