Odoo Reviews
Total 522 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars24%
3
Stars4%
2
Stars3%
1
Stars6%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chidz
Broadcast Media, 51-100 employees
More than a year
“Quick website building with stellar performance
Pros
Odoo makes building and designing websites quick and the sites I publish with it consistently perform well. Its interface is very user-friendly so anyone can comfortably use Odoo to put together a site. I also find that it offers one of the best Q&A platforms.
Cons
I haven't run into any problems with Odoo. it operates smoothly and I haven't encountered any issues at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elias
Computer Software, 1-10 employees
Less than a year
“Open source allows unlimited customization
Pros
I really like the huge range of customization options especially in the open source edition. It isn't always super simple to set up every feature but because I can code and tailor things myself, I can make almost anything work.
Cons
Some of the integrations aren't simple and I often have to do a lot of digging and research to get them working.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Roberto
Food & Beverages, 11-50 employees
More than a year
“cloud access empowers business from anywhere
Pros
The system is cloud-based which means I can access it from anywhere where there's an internet connection. The platform is very large in scope and offers a high level of potential that I, as a business, can make the most of.
Cons
What I find challenging is that in certain workflows it can be complicated to tailor the system to fit our company's specific processes.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
7
Khaled
Computer Software, 1-10 employees
Less than 6 months
“Wide functionality wrapped in user-friendly design
Pros
It offers a wide range of products and strong functionality. Also it's very easy to use, with a near-perfect interface and Studio. I can customize and configure the payroll system and I can tailor financial reports to suit our needs, among other useful features.
Cons
In my experience the attendants module lacks integration with fingerprint machines. it doesn't calculate delays and I cannot set up the rules for discipline and penalty systems.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Barbara
Public Safety, 11-50 employees
Less than a year
“Duplicate feature saves time and effort
Pros
My favorite aspects are the functionality and flexibility it provides and I really appreciate the option to duplicate an entry.
Cons
it would be great if there were a way to shift lines up and down when I am entering journal transactions and it would be great if I could navigate between lines and fields using the arrow keys instead of having to click each one.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Akhil
Design, 51-100 employees
More than a year
“Integration flexibility meets rich customization options
Pros
One thing I really like about Odoo is its integration flexibility and rich customization options.
Cons
I have noticed the Odoo development team has been dragging their feet which has caused our project to fall far behind schedule and exceed its timeline by a large margin.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
5
Functionality
8
Jean-Luc
Design, 1-10 employees
More than a year
“Technical support team deserves high praise
Pros
I am impressed by the technical support team's responsiveness and competence and I want to congratulate Geoffrey!
Cons
Nothing to report, however I find that I need to be precise when I submit my requests.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Federico
Import & Export, 1-10 employees
More than a year
“customer service solved my problem completely
Pros
There is a lot I would like to say but one thing that tops everything is the customer support as they were great at helping me solve my problem!
Cons
In this particular case, I thought the attention I received and the explanation were super clear.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Christopher
Industrial Automation, 1-10 employees
Less than a year
“Amazing customization with responsive helpful support
Pros
Odoo is an amazing system that offer wide range of customization options, the speed is good too and is user-friendly. Plus the helpfulness of both customer service and technical support is simply the best.
Cons
For me the purchasing module forces delivery dates to follow a working-week calendar that accounts for holidays rather than treating time as a simple 7-days-a-week schedule which can lead to a delivery being scheduled on a Sunday or even during Christmas. I also find Studio could be more user-friendly. Version 18 has finally addressed a long-standing issue with shipping methods where you couldn't make them product-specific which was much overdue.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Francisco
Computer Software, 1-10 employees
Less than a year
“Modular design makes developer customization simple
Pros
What I appreciate most is the modular design as it makes the system so clear and simple for developers to tailor apps and that flexibility is a major factor behind its success.
Cons
As a developer, I have found there's really nothing major to complain about. every platform has a learning curve and in my experience Odoo hasn't been the easiest to pick up but it also isn't the hardest to learn.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Mohanad
Retail, 11-50 employees
Less than 6 months
“software adapts smoothly to customer requirements
Pros
Odoo is very adjustable and adapts well to the changes our customers require during projects.
Cons
I find it frustrating that whenever we implement new development, it often causes hidden bugs to appear in other parts of the system that had been running smoothly before.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Patrick
Civil Engineering, 1-10 employees
Free Trial
“Accurate answers arrive promptly
Pros
Regarding my Odoo account I presented a specific question about the software and within 48 hours I received an accurate response customized to my question that addressed my needs.
Cons
Honestly I wouldn't know what to fill in for this field .
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Aladdin
Real Estate, 1-10 employees
More than a year
“Accounting app perfectly fits my needs
Pros
I have only tried the accounting app but from my experience it's the best tool and fits my needs.
Cons
For me the accounting dashboard should be easier for users to customize it needs simpler, more flexible personalization options.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Abdulrahman
Building Materials, 51-100 employees
More than a year
“simple setup with remarkable flexibility
Pros
It is really simple to use and set up and it gives me a lot of flexibility
Cons
For me creating and customizing reports hasn't been easy and adjusting the app itself is also difficult
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
8
Bert
Consumer Electronics, 51-100 employees
More than a year
“start small, expand with smooth integration
Pros
In my experience the different Odoo apps integrate very smoothly so they're highly efficient together. I could begin with a small setup and expand at my own pace. Strong product management consistently delivers updates with valuable new features and the system is very flexible.
Cons
When I attempted to install and configure Odoo on my own without involving a partner, I found I had to devote a significant amount of time to learn and navigate its extensive feature set. The actual effort required tended to be considerably higher than I initially expected, often exceeding my original time estimates.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Francisco Javier
Real Estate, 1-10 employees
Less than a year
“Broad tools deploy quickly with strong support
Pros
I have discovered a broad set of tools that flex to suit different businesses, with quick deployment, strong performance and exceptional customer support.
Cons
At times I find that the breadth of features makes consolidating several apps into one platform feel a bit daunting though in my view the payoff makes it worthwhile.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vilson
Paper & Forest Products, 101-500 employees
More than a year
“system adapts easily to company situations
Pros
It is pretty easy to adapt the system to the various situations we face in our company in an organized and user-friendly way.
Cons
So far I haven't had any issues to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Corinna
Biotechnology, 1-10 employees
Less than 6 months
“Deep features matched by excellent support
Pros
What I like is how deep and feature-rich it is and I get great support whenever I need it.
Cons
I found that you really have to dive deep to master it. learning isn't simple though I think it's worth the effort
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
9
Nicolas
Mechanical or Industrial Engineering, 1-10 employees
More than a year
“Quick competent team delivers excellent support
Pros
My experience with their support team was excellent as they are really quick and know what they are doing.
Cons
I find the pricing structure limiting because there's no flexible, scalable plan. offering one geared toward entrepreneurs would be very appealing.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Ricardo
Business Supplies & Equipment, 1-10 employees
More than a year
“User-friendly system transforms small business operations
Pros
Honestly it's a really user-friendly and simple system to operate. For our company which only has a handful of people, this has turned out to be the ideal solution. We can present proposals to clients with much more transparency and significantly reduce response times. On the administrative side, I find it to be an excellent tool that helps us understand the company's overall status and simplifies many day-to-day tasks.
Cons
Although the online training for operating the system is excellent, nothing truly replaces being face-to-face with an analyst. I would really value having in-person sessions available, as that hands-on interaction would be a very worthwhile addition.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7