Total 86 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

19%

3

Stars

7%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

K
Kelli

Individual & Family Services, 1-10 employees

More than a year

5.0

Ease of Use

Pros

QuickBooks feels pretty self-explanatory to me, which is really useful. I like being able to use it independently without having to ask my employer for help with my timesheet, time off, vacation requests, etc.

Cons

This might be my own mistake, but I've noticed I have separate sign-ins for submitting time and viewing my paystub, and I can't always access both.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A
amanda

Accounting, 11-50 employees

More than a year

5.0

Alot of time learning the system

Pros

It's very good for quarterly tax purposes.

Cons

I dislike the extensive training required for others in our office to use it. A simpler version would help keep operation costs low.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

8

L
Loren

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

Overall useful

Pros

The best feature is being able to access it from anywhere.

Cons

Communication/transfer from desktop to online isn't fully complete.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M
Megan

Education Management, 500+ employees

Less than 6 months

3.0

QuickBooks Online

Pros

It's relatively simple to use. An excellent way to track business expenses, cheaper than the desktop version, and simpler to use.

Cons

I don't really have any complaints about it, except that you can't upload files.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

G
Gene

Entertainment, 11-50 employees

Less than a year

5.0

Best Business Accounting Software out there

Pros

I like that it allowed us to start using it immediately and was very effective in organizing our business.

Cons

If you have no prior experience, like us, you'll need to figure your way around the software initially.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

10

K
Kate

Retail, 11-50 employees

More than a year

4.0

QuickBooks

Pros

In my experience, it's the fastest way to handle direct deposits. Bank holidays only delay it if submitted when banks are closed.

Cons

I wish there was a better way to organize all my paystubs, like a dashboard.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

7

M
Madeline

Retail, 1-10 employees

More than a year

5.0

So helpful for tracking invoices

Pros

It's great for tracking open invoices through QuickBooks and reminding people about payments.

Cons

I think the interface could be more simplified.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

E
Ellie

E-Learning, 11-50 employees

More than a year

5.0

QuickBooks Review

Pros

It's easy to navigate to the necessary areas of the website. It shows when payments have been automatically matched to invoices, saves customer details for future invoicing, has a simple search bar to quickly find invoices, and makes voiding/canceling invoices simple. I can view all invoices, not just the ones I've sent, and the system sends automatic follow-up emails.

Cons

Once, the system didn't recognize a customer email address due to an unrecognized symbol, and I had to ask for an alternative address.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J
Jennifer

Retail, 11-50 employees

More than a year

5.0

Quickbooks for quick accounting

Pros

It keeps everything organized. Once I enter information, it uses that data for all my accounting needs, ensuring compliance with city/state laws and business requirements.

Cons

The setup process can be repetitive, but once it's done, you won't need to do it again unless something changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

S
Sheena

Automotive, 11-50 employees

Less than 6 months

5.0

Great for payroll

Pros

What I liked most about the program is the easy navigation and intuitive interface.

Cons

I haven't found any downsides yet.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Andrew

Transportation/Trucking/Railroad, 11-50 employees

More than a year

5.0

Quick and easy

Pros

It's easy to use on my phone, and I love the app. Very helpful!

Cons

There's nothing wrong with the app. I wouldn't change anything.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Adam

Marketing and Advertising, 1-10 employees

More than a year

5.0

The swiss knife of accounting

Pros

The software's design is generally intuitive. I studied accounting, but even my team members who didn't had an easy time with the learning curve. I also like that it is Cloud-Based, allowing the entire team to access it from different devices. Another feature I thoroughly enjoyed is the automated reports, which I set to be sent automatically to the management team before every performance meeting.

Cons

Customer support is slow to resolve inquiries. On some occasions, they take several days and restart the resolution process from scratch when we follow up.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

6

Functionality

10

A
Anne

Hospital & Health Care, 1-10 employees

More than a year

3.0

Quickbooks, many bells and whistles but overkill and over-clicking for a small business

Pros

It's a way to record deposits, links with my bank, and provides a platform to communicate with our CPA.

Cons

Too many unused features can't be hidden. The app constantly tries to sell more services despite my subscription. Something simple like saving a deposit without leaving the page can't be done. If I don't save, get distracted, and it times out, I lose my deposit, which may have had 20 items pending.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

8

Functionality

4

N
Nicholas

Retail, 500+ employees

More than a year

5.0

Books need to get done quickly

Pros

Honestly, the ease of the platform, the interface, and the ability to locate any information quickly with a click of a button.

Cons

There's nothing I dislike. Occasionally, the program randomly crashes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kris

Individual & Family Services, 11-50 employees

More than a year

5.0

Ease of QuickBooks Online

Pros

Everything is streamlined and customizable without needing help. When I do need help, the resources are available and valuable.

Cons

Sometimes the help search doesn't provide the answers I need.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D
Desiree

Facilities Services, 1-10 employees

More than a year

5.0

Best Online Business Management Software

Pros

I love that it gives me all the features of a regular business management software without needing the entire QuickBooks program on my computer. I can also log on from different computers, and all my files are backed up.

Cons

I hate that my files are at risk of being erased or compromised.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

M
Melina

Not specified, 51-100 employees

Less than a year

5.0

Quickbooks

Pros

QuickBooks is efficient in tracking expenses and balancing books.

Cons

It can become disorganized if an expense isn't connected to the budget.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kris

Individual & Family Services, 11-50 employees

More than a year

5.0

Ease of QuickBooks Online

Pros

Everything is streamlined and customizable without needing assistance. When I do need help, the resources are available and valuable.

Cons

Sometimes the help search doesn't provide the answers I need.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D
Desiree

Facilities Services, 1-10 employees

More than a year

5.0

Best Online Business Management Software

Pros

I love that it provides all the benefits and features of a regular business management software without requiring payment or computer space for the entire QuickBooks program. I can log in from any computer, and all my files are backed up.

Cons

I dislike the risk of having all my files erased or compromised.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

M
Melina

Not specified, 51-100 employees

Less than a year

5.0

Quickbooks

Pros

QuickBooks is effective in tracking expenses and balancing books.

Cons

It can occasionally become disorganized if an expense isn't connected to the budget.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10