Tipalti Reviews

“Game-changer for our accounting

Pros

Tipalti has been a key part of multiple improvements we've made to our accounting. We've rolled out bill approval workflows that help keep us compliant and make everyone responsible for staying within their budgets. Because of Tipalti, we've been able to simplify and speed up our month-end close. And the Tipalti cards have given our team the convenience of company cards while making tracking and reconciliation much faster.

Cons

I'd like to see a few small adjustments to the platform's interface, beyond that, I don't have any major complaints.

“Fast and easy payment handling

Pros

I appreciate how Tipalti streamlines our payment workflow, consolidating client and partner details and making it easy for me to process a high volume of payments quickly and efficiently.

Cons

We've found that handling payments in certain foreign currencies can be messy at times since fees and transfer timings fluctuate though we know the company is actively addressing these issues now.

“Quick support and easy setup

Pros

the platform really shines with its quick resolution and reliable support, I find it easy to understand and invoices integrate automatically.

Cons

I find the payment workflow has too many steps to process an invoice and I really miss having a live chat feature for immediate assistance.

“Fast invoice processing overall

Pros

I have noticed the invoice upload and scanning are extremely quick. Usually my invoices are prepped for processing shortly after I submit them for scanning.

Cons

Whenever I update a payee's name, the platform insists that the payee uploads their passport or company registration before any billing details can be changed. That causes a lot of pushback, many payees tell me they're uneasy sharing such sensitive documents and aren't clear on why it's necessary. On top of that, the session times out way too quickly when I am idle and kicks me back to the login screen which interrupts my workflow and is frustrating.

“Easy to use for vendors

Pros

I am really impressed by how easy Tipalti is to operate and I appreciate being able to hand over account control to vendors so they can manage their own information.

Cons

From my point of view Tipalti doesn't feel like it was designed with accountants workflows in mind, many reports are incomplete and the user interface often falls short of what I'd expect.

“Too slow and not robust

Pros

From my perspective as a purchase requisitioner, the system is easy to use and easy for raising and tracking purchase requests so I find it user-friendly for that role.

Cons

Switching back and forth between the procurement module and the bills section is painfully slow in my experience which makes the whole platform feel less powerful than it should be. There's no alert sent to the purchase order requester or the approvers when an invoice arrives and is ready to be receipted so I often don't even know an invoice is there. It also lacks any OCR capability to extract a PO number from an invoice, meaning if the PO number isn't present it won't detect that automatically or send the supplier a notification asking them to add it. The payment SLA is too long. invoices sit way too long before funds are released and we need a much faster turnaround. The Sage integration doesn't meet expectations either, it doesn't reliably push supplier bank detail updates into Sage and remittances aren't sent to suppliers from the system. I have also noticed that the updated bills view frequently fails to load the actual invoice image which is frustrating when I am trying to verify paperwork. Finally, there's no clear audit trail showing approvals for a payment run so I have to open the procurement section which, as I said, is slow and time-consuming, to confirm the approval workflow was followed correctly.

“efficient and reliable

Pros

The platform is very user-friendly and easy to connect with our accounting system. It helped streamline my company's P2P workflow which led to quicker closes and clearer reporting. I also love its payment capabilities especially the multicurrency support.

Cons

Honestly I don't have any drawbacks to report about Tipalti.

“Smooth integration and easy access

Pros

Tipalti hooks up with Sage Intacct which really cuts down on duplicate data entry and boosts efficiency. The interface is clean and the filtering options make it simple to pull up the exact information I need and their customer support team is reachable and helpful for a range of issues.

Cons

As an appliance distributor we deal with a high volume of returns, whether it's vendor-damaged items, product recalls or customers changing their minds and I have found the credit memo functionality to be problematic. We have numerous suppliers paid through automatic withdrawals but the system doesn't handle credit memos for those vendors which creates gaps. Processing payments has been slower than I'd like while we're experimenting with workflows that fit our business and more often than not I have had to fall back to writing checks or initiating manual ACH transfers through our bank to speed things up.

“Love how easy it is to use

Pros

I appreciate that I can scan invoices which cuts down significantly on the manual data entry I used to do.

Cons

Honestly I don't have any major issues. It only took a short time for me to learn the system's ins and outs and I am still finding new features, the updates have been excellent.

“Great for global ap

Pros

For our company, Tipalti acts as a global vendor payment platform, supporting multiple currencies and handling purchase orders. It makes vendor portals much easier so suppliers can submit invoices, manage bills and follow payment status. I have also seen it integrate smoothly with NetSuite and other ERPs. Overall we consider Tipalti a scalable AP solution for mid-sized companies and larger and the approvals workflow is excellent.

Cons

I have found Tipalti's user interface to be weaker than other AP processing tools I have used, it's not particularly user-friendly and I think it could benefit from a refresh to make everyday tasks and navigation much simpler for our team.

“Pretty smooth payee setup

Pros

Tipalti is impressively fast and adding new payees couldn't be easier. It's a smooth experience from start to finish

Cons

Our main concern is that customers might send money directly to our Tipalti account.

“Super user-friendly and efficient

Pros

Once I got the hang of the system, I found it really user-friendly. I can also easily configure approval workflows and internal controls and the built-in reports are simple and quick for me to generate and use.

Cons

I wish it supported more currencies and offered additional payment methods.

“easy onboarding

Pros

I am quite impressed by how easy it is to onboard vendors and handle invoice processing. The invoice approval workflow is excellent too and the NetSuite integration works well. I also appreciate the available payment methods and virtual cards.

Cons

One thing I wish it would improve is offering more KPI reporting and richer KPI dashboards since better visibility into metrics would help us track performance and make faster, data-driven decisions.

“Super simple and convenient

Pros

This app is really easy to use. I keep it on my phone, means I can upload receipts the exact moment I make a purchase and because everything is digital now I don't have to hang on to physical ticket copies any longer.

Cons

There is not much to complain about. Honestly the app works great. But one useful addition could be integrating purchase request features into the mobile app so I can submit them directly from my phone.

“Flexible and complete financial solution

Pros

Tipalti's accounting platform lets me work from any device and covers complete financial workflows, delivering a full set of tools that can support companies of nearly any size.

Cons

My experience with the AP automation is frustrating, it's slow and behaves inconsistently so I cannot depend on it to handle accounts-payable reliably.

“packed with useful features

Pros

It handles large volumes of payments across borders internationally really smoothly. The interface isn't overloaded and it gives several useful, essential business tools, things like currency conversion, automated payouts and built-in help with certain tax compliance tasks.

Cons

For my company's scale, the service can feel pricey and I end up not using some of its features regularly.

“Great for modern remote teams

Pros

One thing I like is that it is built for remote teams as it fits the way we work today.

Cons

My main issue is how the payment methods linked to my account are managed as those are what the tool uses to pay invoices.

“Costly platform with outdated design

Pros

When I pay overseas contractors, this payment platform lets me send funds to international clients reliably.

Cons

The UI feels outdated and it's been a challenge for me to pull auditable data from the system. On top of that, fees are very high and there is a 12 month contract that silently auto renews without warning.

“Simple payments and smooth batching

Pros

Tipalti software payment processing is pretty simple and I can run batch payments easily.

Cons

this software is generally easy for batch payments but reliability issues like sync errors can disrupt workflows.

“Offers quick support and smooth invoicing

Pros

What I like is that invoices are automatically captured and whenever I run into problems Tipalti's support team responds quickly to help resolve them.

Cons

Lately I have found that whenever we record manual payments, I cannot see any additional banking information which is frustrating when I need to verify transaction details.