Tipalti Reviews

“Greatly improved our invoice workflow

Pros

I have been using Tipalti for about six months and it's completely changed how we handle invoice approvals and communicate with internal teams. Another thing I really like is the bill audit trail as it stops people from blaming AP for late payments. We used to struggle to pay vendors on time and were starting to get a bad reputation. The main problem was getting managers to approve and code invoices quickly. Our old system did not have a good approval process so we had to email PDFs every day. Managers had to download each invoice, sign it, save it and email it back as it was slow and easy to lose track of invoices. Since switching to it, everything is in one place. Approvers can review and code invoices with a single login so nothing gets lost. Plus the platform brought the transparency we needed and fixed most of our invoice problems. We are now paying vendors on time and improving our relationships with them.

Cons

The rollout was difficult and took almost a year. A big reason for the delay was turnover in our IT team. So defining what we needed and building the CSV integration took about six months, even though the guides said it would take around six weeks. Now looking back, I think a better implementation partner would have made things faster. We also had a problem with vendors who want payments sent to PO boxes as that stopped us from fully onboarding some suppliers which has been frustrating.

“Super smooth ap automation

Pros

It is really user-friendly and has sped up how I close the accounts payable module making that month end process much faster. Integration with NetSuite was also easy and painless. The implementation team has been very helpful and quick to respond whenever I had questions and overall it has simplified my vendor processes.

Cons

Honestly I have nothing but good things to say about it. Overall it is the best platform I have used for this kind of work.

“Makes approvals and payments effortless

Pros

We notice that it makes it simple for our team to track approvals and send reminders without hassle. From one screen I can quickly see which invoices still require approval and the due dates attached to each. It also helps us control cash flow because invoices can be scheduled to be paid exactly on their due date.

Cons

I use it to reimburse employee expenses but the receipt handling is limited and could be better. It would also help if the expense tool supported more document types like bank or credit card statements so the system could automatically create detailed expense entries.

“easy and effective approvals

Pros

The approval workflow is simple for everyone to use yet still thorough and highly effective!

Cons

i feel like for me the interface design feels like it could be made a bit more user-friendly for administrative staff.

“Great support and flexibility

Pros

Tipalti support team is outstanding, the product offers real flexibility and the available features adequately serve our company's needs well.

Cons

That said I am disappointed by the weak reporting features. I'd also like the option to make payments for high net worth individuals and with current interest rates, any money held in the account should earn interest over time.

“Very responsive support overall

Pros

I love that the customer support is really quick to respond whenever I reach out.

Cons

Their support team did not seem to fully understand how the NetNow program works especially when I asked about the program itself or ran into payment issues.

“Excellent support and easy workflow

Pros

After working with several payment providers, what always stands out about Tipalti is how committed and attentive they are to customer support. I get quick replies from their support team and when issues need more attention, my account manager and even the CEO on rare occasions has stepped in to help. I work in tech so I know issues can happen. But how fast they respond and fix things makes a huge difference especially compared to other vendors that feel distant and do not really care about solving problems. I mean I truly feel they care about our business and that keeps me loyal. Once you get used to their terms and formats, the platform becomes fairly easy to use unlike some systems that never feel clear. I have been using it almost every day for five years so I am very comfortable with it.

Cons

I'd like to add some more advanced payout rules into our disbursement workflow but right now that's not supported. Ideally it would handle both incoming payments and outgoing payouts so I wouldn't have to rely on a second PSP for that functionality though perhaps that capability will arrive someday.

“Love how much time it saves

Pros

Tipalti handles a big part of our buying and payment process automatically. Our accounts payable team used to spend hours organizing invoices and chasing approvals. Now I can control spending with clear approval steps and invoices are processed faster so suppliers get paid sooner. The Supplier Hub also helps reduce vendor questions since they can easily check their bill and payment status. From my experience setup went smoothly and customer support has been excellent.

Cons

Since procurement and accounts payable are separate modules, they do not always feel connected as you have to manage them separately. I'd also like a simpler way to reconcile Tipalti wallets. Also it would be really helpful if it used its ERP connections to offer a direct bank feed making bank reconciliations smoother and easier.

“Huge time saver for invoices

Pros

The time I save on entering invoices is huge. Once the AI learns how I code them, I just need to review and submit. I mean it is super simple!

Cons

If I rely on lots of fine-tuned customizations, altering any of them can cause it to cause sync problems. In my experience those glitches are normally simple to spot, work around or get support to resolve and re-establish the sync.

“Great workflow and compliance tools

Pros

Its bill process is very clear and well organized. The Supplier Hub gives a detailed view of each vendor and I can customize things like vendor profiles, user access and reports. There are also useful compliance features.

Cons

There is a delay between when I send funds and when it actually pays vendors which is frustrating. Also I cannot pay part of a bill in one batch which limits flexibility.

“Super smooth and easy

Pros

I upload the information and the platform manages everything which I love.

Cons

Honestly I m satisfied with every aspect. Right from the start we received meeting-based support for any questions and I genuinely cannot think of anything negative to mention at all.

“Easy to use with great support

Pros

Tipalti isn't just packed with features. It is also simple to navigate and I get excellent account managers!

Cons

Some countries have minimum thresholds for processing payments which I do not like.

“Helpful invoice coding, limited payments

Pros

To me the machine-learning feature that handles invoice coding has been a huge help.

Cons

Well I am quite disappointed that it still cannot handle online payment processing for us.

“Love the payment automation

Pros

Tipalti has made paying suppliers much easier means no more manual emails to send invoices or chasing people for approvals. It also stopped us from entering the same data twice. We no longer type invoice details and then re-enter them into the bank to pay each vendor.

Cons

I have had a major issue with the 1099 feature as it works at the account level instead of by vendor. That means it does not support proper vendor-based reporting so it does not work for how we are set up.

“Frustrating and overpriced experience

Pros

I like several of its features although they do come with a cost.

Cons

It doesn't connect Purchase Orders from QuickBooks Online so PO records must be updated by hand. Also it is pricier than other options we've looked at and the customer support was really disappointing. One of the wires we sent to fund it never showed up in our account even though we can prove the wire was sent which left our vendors unpaid. Support essentially pushed the problem back onto us and I have ended up spending countless hours trying to resolve it.

“Smooth and dependable payments

Pros

Tipalti is one of the most widely used platforms for moving money. More than five thousand companies depend on it because Tipalti delivers apps that run very smoothly.

Cons

From my experience Tipalti generally delivers excellent service to customers although I have encountered a few unavoidable bugs in certain apps. Their resolution team is proactive about fixing these issues but I have noticed they sometimes struggle with more complex problems.

“Great global payment flexibility

Pros

We found that Tipalti supports an extensive range of payment methods and thanks to our partnership with them we can now cater to customers across the globe.

Cons

I do feel that their fees are significantly higher than those of typical providers but in my experience the service quality makes it a worthwhile investment.

“for global payments it is good

Pros

It really streamlines global payments and makes managing accounts payable workflows far simpler and more efficient for our team.

Cons

For my part I feel Tipalti's pricing is really aimed at mid-sized to large companies so it isn't very accessible or cost-effective for smaller businesses and startups.

“Great for streamlining payments

Pros

As a user I appreciate that it's cloud-hosted and helps streamline our payment processing workflow.

Cons

That said I have found their support to be weaker than what I have experienced with other tools on the market.

“Easy approvals and great experience

Pros

Using it for over five years and always recommend it as it is so easy to use. The approval steps are simple too and most can be done by email. Plus being able to approve right from my inbox saves time and extra clicks means I don't have to log into another system.

Cons

At the moment the procurement features feel like they are not fully developed yet. And I really believe the platform could grow into a complete, one stop solution for all of our accounting and procurement needs if those parts are expanded.