Versapay Reviews
21 Review(s)
softwareOverall Rating
4.4
21 Review(s)
Rating Distribution
5
(10)
4
(9)
3
(2)
2
1
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
21 Review(s)
Rating Distribution
5
(10)
4
(9)
3
(2)
2
1
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Versapay is user friendly
Versapay is user friendly
Pros
Their paying invoices through Versapay is simple. A receipt is instantly emailed to me, confirming the payment.
Cons
From my perspective as a payer, I can't think of anything I take issue with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tawni
Retail, 1-10 employees
Less than a year
November 2023
Versapay Review
Versapay Review
Pros
I can easily access and monitor buildings. The payment process is very fast and secure.
Cons
After I submit data, I receive more messages.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
jayaraman
Real Estate, 51-100 employees
More than a year
October 2023
Versapay
Versapay
Pros
Versapay is incredibly intuitive, making it very straightforward and simple to use. The user interface is designed in such a way that even those who are not tech-savvy can navigate it with ease. Every feature is accessible, and the overall experience is smooth, ensuring that anyone can manage their tasks without any hassle.
Cons
I believe Versapay reporting could be improved, and calculations for the DSO should be available too.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ellen
Printing, 51-100 employees
More than a year
October 2023
ShopOne Centers REIT
ShopOne Centers REIT
Pros
Since implementing Versapay, our overall collection of tenants' receivables has improved. Versapay allows tenants to see their outstanding balance, speeding up collections. We were very happy with the software implementation.
Cons
I don't have any specific issues with Versapay that I'm unhappy with. Recently, I've experienced some support issues, but they have been resolved.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Joe
Real Estate, 11-50 employees
More than a year
October 2023
Versapay does the work for you! No More Manual Payments!
Versapay does the work for you! No More Manual Payments!
Pros
I love that Versapay automatically processes payments by ACH or CC, saving me from manual work. Especially with multiple payments on the same day, I can schedule them to run at a specific time.
Cons
I dislike that any open invoices dated the current date when auto payments are run will also get paid if the customer is set up as recurring. Sometimes a customer may want to make a random purchase not included in the monthly payment, and I don't want that invoice to be automatically paid. I've had to set my monthly billing run very early in the morning to avoid any new invoices being created on the same date for a customer.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Lisa
Computer Software, 51-100 employees
More than a year
June 2023
Accounts Receivable Automation by Versapay
Accounts Receivable Automation by Versapay
Pros
The interface is easy to use, and the application's capabilities are very useful. It minimizes the time spent on the entire accounts receivable process.
Cons
Versapay is not innovating as much as its competitors like YayPay and HighRadius. It focuses on the mid-market where competition is intense, and it should innovate more to stand out.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Dharun
Research, 51-100 employees
Less than 6 months
April 2023
Daily Impact of VersaPay ARC
Daily Impact of VersaPay ARC
Pros
Versapay is an easy tool for our A/R staff and tenants. The communication features save us time and create efficiencies in our daily process. Billing questions are answered quickly, and disputes are resolved before the invoice becomes overdue. Since we started using Versapay, we've eliminated all paper mailings by sending PDF attachments of our invoice notifications. The visibility Versapay provides helps us understand each tenant's status and assist them in using the product comfortably. The payment file we receive is uploaded directly into our ERP system, accurately relieving open charges without staff processing.
Cons
The biggest limitation I've encountered with the product to date is the Payment Limits. I have many big tenants with high rents who may not be able to pay through Versapay with the current structure. I'm currently exploring other options and direct-to-bank processing of payments.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Sheila
Real Estate, 500+ employees
Less than a year
December 2019
Why Versapay
Why Versapay
Pros
The platform is intuitive, and the features are excellent. The support team is very helpful.
Cons
I need more scorecards and reports on customers, aging, and payments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sukanya
Consumer Goods, 51-100 employees
More than a year
December 2019
Stone Brewing review
Stone Brewing review
Pros
I appreciate the flexibility of alerts, autopayment scheduling, easy navigation, AR metrics, and invitations that take our clients directly to the intended accounts. Extracting reports into Excel is also very simple.
Cons
I face daily issues because the account linking functionality cannot be blocked. My clients continue to mistakenly link accounts because Versapay ARC cannot disable this functionality, leading to complaints when users receive emails for linked accounts they aren't involved with. Sluggish search performance causes delays during live phone calls while assisting clients. Autopay ignoring open credits causes frequent issues, but I have a ticket open to remedy this.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
9
Heather
Food & Beverages, 500+ employees
More than a year
December 2019
Rehab Alternatives, PLLC
Rehab Alternatives, PLLC
Pros
Once I get into the system, it's very easy to use, and Versapay adapts to different user types. They make it easy to pay via ACH, which improves cash flow.
Cons
I'm still working on converting a few clients. The issue largely stems from their unwillingness to change or adapt.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
9
Fran
Staffing and Recruiting, 11-50 employees
Less than 6 months
December 2019
ARC: A/R Savior
ARC: A/R Savior
Pros
I find ARC very intuitive and easy to use. ARC syncs with our accounting software, allowing for efficiency in cash posting, A/R review, and customer service requests. Being able to see an entire shopping center's or our whole portfolio's A/R balance in one dashboard is a great perk. Direct communication with our tenants through the comment section has been significant, and we've received numerous inquiries and positive feedback.
Cons
The load time for the web page can be frustrating at times, but I'm aware that loading thousands of data points contributes to these load times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tiffany
Real Estate, 51-100 employees
Less than a year
October 2019
ARC-
ARC-
Pros
The ease of use for both customers and the internal team is excellent.
Cons
I'm looking forward to a more robust reporting capability.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Erika
Consumer Services, 500+ employees
More than a year
October 2019
VersaPay Rocks!!
VersaPay Rocks!!
Pros
I like how easy it is to use and how much convenience it provides our customers!
Cons
I dislike the occasional disconnects between what my accounting software shows and what Versapay shows.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Jessica
Computer Software, 51-100 employees
Less than a year
September 2019
Gamechanger
Gamechanger
Pros
Versapay helps streamline our AR department and provides a better experience for our customers.
Cons
Nothing. Customer Service has been great, and support is very responsive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Staffing and Recruiting, 500+ employees
Less than a year
September 2019
Excellent Product, Exceptional Customer Support
Excellent Product, Exceptional Customer Support
Pros
The ease of use and customer-friendly platform are impressive. The automatic notifications feature saves time on following up with customers with outstanding invoices. Tagging customers into different categories helps develop lists and prevents excessive scrolling. Our company has saved a lot of time and money in man-hours by switching to Versapay. Any questions are quickly answered by customer support, usually within the hour. Having such an exceptional support team makes this software stand out.
Cons
This software keeps improving, and they listen and deliver on client requests. Any request I've made has been implemented with new updates, or customer support solves the issue promptly. Therefore, I have no complaints about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kami
Accounting, 51-100 employees
Less than a year
September 2019
VersaPay ARC - Automated Big Data Solutions!
VersaPay ARC - Automated Big Data Solutions!
Pros
Our CSM has been very helpful in growing our product knowledge. They are open to improvements and have added branding enhancements. They can handle large volumes of data.
Cons
No Discounts - I struggle to get customer engagement. I wish tags did more; they are just a filter. Some tags could be pre-developed and attached to actions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Farming, 500+ employees
More than a year
September 2019
Customer Review
Customer Review
Pros
Customer service is responsive, and enhancements are made continuously.
Cons
There is no bank reconciliation capability yet.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Shanea
Real Estate, 500+ employees
More than a year
February 2019
Versapay review
Versapay review
Pros
I appreciate the ability to view and pay invoices all in one portal.
Cons
There's no "search" capability to find information about topics and no "chat" function to talk to a Helpdesk Support person.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Ken
Legal Services, 51-100 employees
More than a year
February 2019
Versapay Review
Versapay Review
Pros
I really enjoy the software's ease of use and how easy it is to navigate the website. These qualities make it simple to train employees and customers. Since it's not a difficult software to use, our customers have a more accepting attitude toward the implemented change.
Cons
The only con I've found with the software so far is applying short payments to multiple invoice payments or applying credits to payments. When I try to use a credit while making a payment on an invoice, it adds the credit amount to the payment rather than deducting it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Danielle
Packaging and Containers, 51-100 employees
More than a year
February 2019
Great product to assist with Customer Communication!
Great product to assist with Customer Communication!
Pros
It is very easy to use and greatly assists with collections in a low-key way. Customers can easily access their accounts and pay through the portal if they choose.
Cons
I wish there were a few more report options. Also, being able to merge duplicate accounts would be very helpful.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Susan
Information Technology and Services, 51-100 employees
More than a year
February 2019
VersaPay
VersaPay
Pros
Versapay has a great UI that is easy for both AR/Collections staff and tenants to navigate.
Cons
Versapay should look into additional reporting capabilities within the tool.
Ease of use
10
Value for money
5
Customer Support
4
Functionality
4
Talia
Real Estate, 500+ employees
Less than a year
January 2019
Filters
Sort by:
Versapay is user friendly
Versapay is user friendly
Pros
Their paying invoices through Versapay is simple. A receipt is instantly emailed to me, confirming the payment.
Cons
From my perspective as a payer, I can't think of anything I take issue with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tawni
Retail, 1-10 employees
Less than a year
November 2023
Versapay Review
Versapay Review
Pros
I can easily access and monitor buildings. The payment process is very fast and secure.
Cons
After I submit data, I receive more messages.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
jayaraman
Real Estate, 51-100 employees
More than a year
October 2023
Versapay
Versapay
Pros
Versapay is incredibly intuitive, making it very straightforward and simple to use. The user interface is designed in such a way that even those who are not tech-savvy can navigate it with ease. Every feature is accessible, and the overall experience is smooth, ensuring that anyone can manage their tasks without any hassle.
Cons
I believe Versapay reporting could be improved, and calculations for the DSO should be available too.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ellen
Printing, 51-100 employees
More than a year
October 2023
ShopOne Centers REIT
ShopOne Centers REIT
Pros
Since implementing Versapay, our overall collection of tenants' receivables has improved. Versapay allows tenants to see their outstanding balance, speeding up collections. We were very happy with the software implementation.
Cons
I don't have any specific issues with Versapay that I'm unhappy with. Recently, I've experienced some support issues, but they have been resolved.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Joe
Real Estate, 11-50 employees
More than a year
October 2023
Versapay does the work for you! No More Manual Payments!
Versapay does the work for you! No More Manual Payments!
Pros
I love that Versapay automatically processes payments by ACH or CC, saving me from manual work. Especially with multiple payments on the same day, I can schedule them to run at a specific time.
Cons
I dislike that any open invoices dated the current date when auto payments are run will also get paid if the customer is set up as recurring. Sometimes a customer may want to make a random purchase not included in the monthly payment, and I don't want that invoice to be automatically paid. I've had to set my monthly billing run very early in the morning to avoid any new invoices being created on the same date for a customer.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Lisa
Computer Software, 51-100 employees
More than a year
June 2023
Accounts Receivable Automation by Versapay
Accounts Receivable Automation by Versapay
Pros
The interface is easy to use, and the application's capabilities are very useful. It minimizes the time spent on the entire accounts receivable process.
Cons
Versapay is not innovating as much as its competitors like YayPay and HighRadius. It focuses on the mid-market where competition is intense, and it should innovate more to stand out.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Dharun
Research, 51-100 employees
Less than 6 months
April 2023
Daily Impact of VersaPay ARC
Daily Impact of VersaPay ARC
Pros
Versapay is an easy tool for our A/R staff and tenants. The communication features save us time and create efficiencies in our daily process. Billing questions are answered quickly, and disputes are resolved before the invoice becomes overdue. Since we started using Versapay, we've eliminated all paper mailings by sending PDF attachments of our invoice notifications. The visibility Versapay provides helps us understand each tenant's status and assist them in using the product comfortably. The payment file we receive is uploaded directly into our ERP system, accurately relieving open charges without staff processing.
Cons
The biggest limitation I've encountered with the product to date is the Payment Limits. I have many big tenants with high rents who may not be able to pay through Versapay with the current structure. I'm currently exploring other options and direct-to-bank processing of payments.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Sheila
Real Estate, 500+ employees
Less than a year
December 2019
Why Versapay
Why Versapay
Pros
The platform is intuitive, and the features are excellent. The support team is very helpful.
Cons
I need more scorecards and reports on customers, aging, and payments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sukanya
Consumer Goods, 51-100 employees
More than a year
December 2019
Stone Brewing review
Stone Brewing review
Pros
I appreciate the flexibility of alerts, autopayment scheduling, easy navigation, AR metrics, and invitations that take our clients directly to the intended accounts. Extracting reports into Excel is also very simple.
Cons
I face daily issues because the account linking functionality cannot be blocked. My clients continue to mistakenly link accounts because Versapay ARC cannot disable this functionality, leading to complaints when users receive emails for linked accounts they aren't involved with. Sluggish search performance causes delays during live phone calls while assisting clients. Autopay ignoring open credits causes frequent issues, but I have a ticket open to remedy this.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
9
Heather
Food & Beverages, 500+ employees
More than a year
December 2019
Rehab Alternatives, PLLC
Rehab Alternatives, PLLC
Pros
Once I get into the system, it's very easy to use, and Versapay adapts to different user types. They make it easy to pay via ACH, which improves cash flow.
Cons
I'm still working on converting a few clients. The issue largely stems from their unwillingness to change or adapt.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
9
Fran
Staffing and Recruiting, 11-50 employees
Less than 6 months
December 2019
ARC: A/R Savior
ARC: A/R Savior
Pros
I find ARC very intuitive and easy to use. ARC syncs with our accounting software, allowing for efficiency in cash posting, A/R review, and customer service requests. Being able to see an entire shopping center's or our whole portfolio's A/R balance in one dashboard is a great perk. Direct communication with our tenants through the comment section has been significant, and we've received numerous inquiries and positive feedback.
Cons
The load time for the web page can be frustrating at times, but I'm aware that loading thousands of data points contributes to these load times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tiffany
Real Estate, 51-100 employees
Less than a year
October 2019
ARC-
ARC-
Pros
The ease of use for both customers and the internal team is excellent.
Cons
I'm looking forward to a more robust reporting capability.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Erika
Consumer Services, 500+ employees
More than a year
October 2019
VersaPay Rocks!!
VersaPay Rocks!!
Pros
I like how easy it is to use and how much convenience it provides our customers!
Cons
I dislike the occasional disconnects between what my accounting software shows and what Versapay shows.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Jessica
Computer Software, 51-100 employees
Less than a year
September 2019
Gamechanger
Gamechanger
Pros
Versapay helps streamline our AR department and provides a better experience for our customers.
Cons
Nothing. Customer Service has been great, and support is very responsive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Staffing and Recruiting, 500+ employees
Less than a year
September 2019
Excellent Product, Exceptional Customer Support
Excellent Product, Exceptional Customer Support
Pros
The ease of use and customer-friendly platform are impressive. The automatic notifications feature saves time on following up with customers with outstanding invoices. Tagging customers into different categories helps develop lists and prevents excessive scrolling. Our company has saved a lot of time and money in man-hours by switching to Versapay. Any questions are quickly answered by customer support, usually within the hour. Having such an exceptional support team makes this software stand out.
Cons
This software keeps improving, and they listen and deliver on client requests. Any request I've made has been implemented with new updates, or customer support solves the issue promptly. Therefore, I have no complaints about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kami
Accounting, 51-100 employees
Less than a year
September 2019
VersaPay ARC - Automated Big Data Solutions!
VersaPay ARC - Automated Big Data Solutions!
Pros
Our CSM has been very helpful in growing our product knowledge. They are open to improvements and have added branding enhancements. They can handle large volumes of data.
Cons
No Discounts - I struggle to get customer engagement. I wish tags did more; they are just a filter. Some tags could be pre-developed and attached to actions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Farming, 500+ employees
More than a year
September 2019
Customer Review
Customer Review
Pros
Customer service is responsive, and enhancements are made continuously.
Cons
There is no bank reconciliation capability yet.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Shanea
Real Estate, 500+ employees
More than a year
February 2019
Versapay review
Versapay review
Pros
I appreciate the ability to view and pay invoices all in one portal.
Cons
There's no "search" capability to find information about topics and no "chat" function to talk to a Helpdesk Support person.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Ken
Legal Services, 51-100 employees
More than a year
February 2019
Versapay Review
Versapay Review
Pros
I really enjoy the software's ease of use and how easy it is to navigate the website. These qualities make it simple to train employees and customers. Since it's not a difficult software to use, our customers have a more accepting attitude toward the implemented change.
Cons
The only con I've found with the software so far is applying short payments to multiple invoice payments or applying credits to payments. When I try to use a credit while making a payment on an invoice, it adds the credit amount to the payment rather than deducting it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Danielle
Packaging and Containers, 51-100 employees
More than a year
February 2019
Great product to assist with Customer Communication!
Great product to assist with Customer Communication!
Pros
It is very easy to use and greatly assists with collections in a low-key way. Customers can easily access their accounts and pay through the portal if they choose.
Cons
I wish there were a few more report options. Also, being able to merge duplicate accounts would be very helpful.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Susan
Information Technology and Services, 51-100 employees
More than a year
February 2019
VersaPay
VersaPay
Pros
Versapay has a great UI that is easy for both AR/Collections staff and tenants to navigate.
Cons
Versapay should look into additional reporting capabilities within the tool.
Ease of use
10
Value for money
5
Customer Support
4
Functionality
4
Talia
Real Estate, 500+ employees
Less than a year
January 2019