Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AS

Adeniran S.

Religious Institutions, 101-500 employees

More than a year

5.0
December 2024

handy automation on the go

Pros

Whenever I am away from my desk, I use Xero mainly through the mobile app for a few specific tasks. It's especially useful because it automates repetitive accounting work which saves time and cuts down on manual effort.

Cons

Its mobile app still doesn't include every feature so some tools available elsewhere aren't accessible on mobile.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EC

Eric C.

Hospital & Health Care, 51-100 employees

More than a year

4.0
December 2024

clean interface and quick setup

Pros

The interface is simple and user friendly so it didn't take long to learn and start using comfortably.

Cons

One thing that seems to be missing is the ability to lock an accounting period. Because of that, other users have accidentally changed revenue entries from four years ago.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

LT

Ligia T.

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
December 2024

handy invoice notes and photo capture

Pros

Being able to add notes to invoices and attach photos of them is really useful. It makes keeping records clearer and handling invoices much more convenient.

Cons

The thing that could be better is the bill recognition. Since many bills are usually the same, it would help a lot if the system could automatically recognize them and apply the correct pay codes without needing manual input each time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB

Stacey B.

Performing Arts, 1-10 employees

More than a year

4.0
December 2024

flexible access and clean layout

Pros

Being able to log in from any device is really convenient and the layout is well designed and pleasant to use.

Cons

It took some time to get comfortable with it since there was quite a bit to learn at the beginning.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AN

Anoup N.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
December 2024

powerful reporting and features

Pros

There's a huge range of functionality in Xero. It lets you handle a lot of different tasks and the number of reports you can generate is impressive.

Cons

At times it can feel a bit complicated if you don't have an accounting background. Some of the terminology is also fairly accountant-specific which can make things less user friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JJ

Joyce J.

Broadcast Media, 51-100 employees

More than a year

5.0
December 2024

reliable support and simple finance management

Pros

One thing that really stands out is how responsive the customer support team is. The software is also easy to use, the interface is very user friendly and the whole platform is simple to navigate. It works well as an all in one solution for managing my financial payment processes.

Cons

I honestly haven't run into anything that feels wrong or problematic with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BLB

Brigitte Lesley B.

Market Research, 11-50 employees

More than a year

4.0
December 2024

receipt uploads are so convenient

Pros

Uploading receipts through the app is really convenient and easy which makes that part of the process much quicker.

Cons

One frustrating limitation is that I cannot automate report delivery to senior management. Having to manually send recurring reports to different people takes extra time and becomes a real hassle.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

NM

Natasha M.

Retail, 1-10 employees

Less than a year

5.0
December 2024

bank feeds and receipt capture

Pros

Running a small business without prior experience with Xero, I have been really happy with what it offers. Being able to link bank statements directly to Xero makes reconciling transactions much easier. Everything transfers over smoothly so there's no need to manually import transactions one by one. I also really like the receipt feature, where you can just take a photo and upload it into it.

Cons

I honestly don't have any major complaints because I am happy with the features overall. If I had to mention one minor thing, it would be needing to use the authenticator but aside from that, I don't really have any cons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LM

Laura M.

Marketing and Advertising, 1-10 employees

Less than a year

5.0
December 2024

real-time control of finances

Pros

Having real-time visibility into my income and expenses makes it much easier to stay on top of everything and Xero covers all the accounting tasks I need. It helps me feel in control of my finances at all times.

Cons

The pricing is the biggest downside. The entry-level plan feels a bit restrictive for a freelancer because I regularly go over the bill limit yet I do not really need the extra features included in the next tier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TK

Tony K.

Information Technology and Services, 51-100 employees

More than a year

4.0
December 2024

Has decent core accounting tools

Pros

Xero is easy to use and it covers all the essential functionality you need for day to day accounting.

Cons

As our business grows internationally it hasn't handled that side very well. we have had to pay for separate localized versions in different regions and then manually consolidate everything afterward. I know there are marketplace add-ons that can help but there are also all-in-one platforms out there where you can work with just one vendor instead.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

HD

Himanshu D.

Market Research, 1-10 employees

Less than a year

4.0
December 2024

Top invoicing and finance tools

Pros

The platform comes with strong features for handling finances, keeping track of expenses and making invoicing more efficient.

Cons

Pricing starts at $25 per month which can feel a bit expensive for freelancers or very small businesses. On top of that a lot of the more advanced capabilities are locked behind the higher-tier plans.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

LC

Luciana C.

Automotive, 1-10 employees

More than a year

5.0
December 2024

fantastic fit for small business

Pros

Very user friendly and an excellent accounting solution for small businesses.

Cons

I would say it is not the strongest option for larger companies with more complex business needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

E-Learning, 1-10 employees

Less than 6 months

5.0
December 2024

clean interface and user friendly design

Pros

Right away the clean layout makes Xero feel approachable and the platform is very user friendly overall.

Cons

It's still early for me so I am continuing to learn the system as I use it day by day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Alex B.

Computer Software, 11-50 employees

More than a year

5.0
December 2024

fantastic budgeting and quote workflow

Pros

From the short-term cash summary to the budget variance tool, Xero packs in a lot of genuinely useful features. We upload our budget into the system and review performance month by month and that variance tracking has been incredibly helpful. All purchase orders are created in Xero as well which keeps the finance team informed anytime someone in the business is spending money. We also use Xero quoting to send quotes to existing customers and that part of the workflow fits in really well.

Cons

Reporting feels a bit limited in my opinion. I'd really like to see more SaaS-focused reporting so I can break down invoices and track things like MRR and expansion revenue directly in it, then build reports around those metrics instead of relying on separate software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Financial Services, 1-10 employees

More than a year

5.0
December 2024

simple setup and clear tutorials

Pros

The platform is easy to use and the setup tutorials are clear and very easy to follow.

Cons

Switching over from MYOB has taken some adjustment so getting comfortable with it has been a bit of a struggle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LA

Luis A.

Machinery, 11-50 employees

Less than 6 months

4.0
December 2024

team-friendly access with room to grow

Pros

One of the biggest advantages of Xero is how well it supports collaboration. Being able to add unlimited users on any plan makes a huge difference especially for small businesses where several people may need access to the books, whether that's an accountant, a bookkeeper or department managers. It's nice not having to pay extra just because more team members need visibility into the financial data as the business grows.

Cons

Well the part that makes it less appealing is the way pricing and feature limits are handled on the lower-tier plans. The Early plan is so capped at 20 invoices and 5 bills per month that it comes across more like a trial than a practical choice for a business that's starting to expand. In reality, you end up feeling pushed to upgrade which can be pretty frustrating for a small company trying to keep costs under control.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

NB

Nicola B.

Executive Office, 1-10 employees

More than a year

5.0
December 2024

small business friendly

Pros

It's very easy to use especially for small business owners who want something simple and manageable.

Cons

The downside is that it can get quite costly as the business expands especially once you start adding extras like Payroll and other add-ons.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DO

David O.

Broadcast Media, 51-100 employees

More than a year

5.0
December 2024

simple invoicing and transaction imports

Pros

Keeping track of finances and sending invoices with Xero has been really easy. It also imports transactions without any hassle which saves a lot of time.

Cons

It's a strong accounting solution overall and I haven't come across anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SC

Stewart C.

Insurance, 1-10 employees

Less than 6 months

4.0
November 2024

fantastic api for accounting

Pros

Having the API available has been fantastic for handling our office accounts. Being able to set up nominal codes, create custom invoices and reconcile transactions is very easy too.

Cons

Report customization isn't as easy as I'd like it to be.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MN

Maryanne N.

Broadcast Media, 51-100 employees

More than a year

5.0
November 2024

beginner-friendly accounting with strong integrations

Pros

Getting my finances sorted has been much simpler with Xero. Also the platform is easy to understand even for someone just starting out which makes day to day accounting feel much more manageable. On top of that it has a wide ecosystem of connected apps and those integrations help everything work together well.

Cons

I honestly haven't run into any problems with this platform at all as it's been amazing to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10