Tom W.
Staffing and Recruiting, 51-100 employees
More than a year
“modern ui and versatile integrations”
Pros
The interface is modern and user friendly which makes the whole platform very easy to work with. It has been a really positive experience overall and the wide range of integrations with external tools like Xemplo and ETZ adds a lot of flexibility and makes the system useful in different situations.
Cons
At the moment it still works well for us but we are getting to the stage where the platform seems a bit too basic for what we need. The cost centre and division tracking features are not very powerful, even though there is a basic option available. It also does not offer much built-in support for consolidating multiple entities.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Wendy D.
Non-Profit Organization Management, 11-50 employees
More than a year
“quick cash coding win”
Pros
Custom reporting is really useful and cash coding is something I absolutely enjoy using because it makes the work so fast. Customer service has also been excellent.
Cons
The only downside at the moment is that it still doesn't have payroll applications yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dilak S.
Design, 51-100 employees
More than a year
“fantastic workflow automation”
Pros
Xero makes accounting much simpler by automating key workflows like vendor payments, billing, invoicing and payment matching.
Cons
It looks like an excellent tool overall though it does fall short when it comes to global enterprise accounting features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grace N.
Arts and Crafts, 51-100 employees
More than a year
“time-saving accounting automation”
Pros
Xero helps cut down a lot of time by automating my accounting tasks. Being able to pay vendors in advance is another really valuable part of using it.
Cons
The mobile app works really well overall but it tends to hang whenever it's processing a large number of invoices.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Waren B.
Religious Institutions, 51-100 employees
More than a year
“clear reports and friendly design”
Pros
Each report in Xero is explained clearly and the platform seems very simple to navigate and use.
Cons
Everything works as expected and I haven't run into any problems with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sherry W.
Telecommunications, 51-100 employees
Less than 6 months
“excellent value with full features”
Pros
For the price Xero seems like an excellent deal. It includes all the core functions you need or the same kinds of tools you'd expect from a more expensive comparable option like QuickBooks. It's also very easy for people to use which makes a big difference.
Cons
The reporting side could still be more user friendly and standardized especially when it comes to formats like the standard monthly P&L and balance sheet reports that QuickBooks offers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Khevana P.
Professional Training & Coaching, 51-100 employees
More than a year
“fantastic invoicing and ledgers”
Pros
Keeping track of invoicing and ledgers is really simple with this software.
Cons
There's nothing specific to complain about as this is one of the simplest tools I have used for managing finances.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Olaoluwa I.
Management Consulting, 51-100 employees
More than a year
“affordable all in one accounting”
Pros
Compared with other accounting platforms, the pricing is much more affordable. It's also pretty simple to use and bringing in existing data is not a problem too. Having all of our accounting information together in one place has been a big plus as well.
Cons
My experience with it has been very smooth and I haven't run into any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan L.
Retail, 11-50 employees
More than a year
“mobile accounting anywhere”
Pros
The Xero mobile app has been the biggest advantage for me because it lets me handle recurring accounting work like AP, AR and GL while I am away from my desk and connected to the internet.
Cons
I use it as an alternative to QuickBooks Online and it covers everything I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Douarou J.
Music, 1-10 employees
Free Trial
“all company tasks in touch”
Pros
Keeps all of the tasks for the company under control and right at your fingertips.
Cons
A strong way to help a good company stand out and stay protected from the rest.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel J.
Accounting, 1-10 employees
More than a year
“top-tier bookkeeping tools”
Pros
Xero offers a really strong feature set and is widely seen as a market leader when it comes to online bookkeeping software.
Cons
One downside is that they seem slow to act on customer feedback and they often focus on other development priorities instead of the features users need most.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Hamza N.
Building Materials, 1-10 employees
More than a year
“Packed with strong features”
Pros
The platform is very user friendly, with strong capabilities and a setup that's simple to work with.
Cons
There was a one-time glitch where vendor records that weren't ours showed up but it was fixed quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Nelly O.
Real Estate, 101-500 employees
More than a year
“time-saving automation for real estate”
Pros
Using Xero instead of QBO has worked well for me. As a real estate agent, it helps me save a lot of time by automating repetitive accounting work.
Cons
It still needs integrations with CRM and ERP systems because some features are missing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Temitayo M.
Arts and Crafts, 51-100 employees
More than a year
“Amazing mobile invoicing tools”
Pros
One thing I really appreciate about Xero is its very user friendly mobile app which includes all the features available in the cloud version. I mostly rely on it to draft, create, personalize and automatically send invoices to vendors.
Cons
After using it for nearly three years, I honestly haven't run into any major issues with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vinay K.
Accounting, 1-10 employees
Less than a year
“cloud access that delivers”
Pros
The user friendly interface and cloud-based setup are the best parts. I am able to handle my accounting from anywhere which makes it really convenient.
Cons
I really enjoy using this software but one area that could be better is the occasional buffering at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Blak A.
Marketing and Advertising, 11-50 employees
More than a year
“all in one finance hero”
Pros
It lets us manage every part of our financial operations in one place which makes things much more convenient.
Cons
It's been a real accounting hero for us and honestly I don't have anything negative to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allan K.
Automotive, 101-500 employees
More than a year
“invoice-friendly and flawless mobile app”
Pros
Whenever we purchase new tools, Xero lets me quickly put together and send invoices to the finance and accounting teams. It handles that process really well.
Cons
Even as someone without an accounting background, I honestly haven't run into any issues with the mobile app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Phil T.
Automotive, 11-50 employees
Less than a year
“Fast invoicing that just works”
Pros
Using Xero is very simple and the integrations it offers make invoicing simple and quick to handle.
Cons
I have no complaints. It's one of the best invoicing platforms I have worked with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt W.
Food & Beverages, 1-10 employees
Less than a year
“powerful all in one financial toolkit”
Pros
When you make full use of it, Xero becomes an incredibly capable business tool that brings together virtually every financial function in one place from integrated inventory systems and product costing to sales tracking and customer management.
Cons
The dashboard can feel a bit crowded at times and in some cases you have to click through several links before reaching the section you need.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ali A.
Accounting, 11-50 employees
More than a year
“HMRC VAT integration”
Pros
Connecting Xero with the HMRC VAT portal was easy and getting live updates has been really useful.
Cons
There isn't really anything I can point to as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10