Total 1555 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

OC
Oscar C.

Media Production, 1-10 employees

Less than 6 months

4.0

“Great value for price”

Pros

Xero comes with a strong range of features and is very easy to manage. The interface is user friendly and I think just about anyone could get comfortable using it without much trouble.

Cons

There really aren't many issues with it but the pricing is on the higher side. That said that tends to be pretty common with accounting software that's actually worth using.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

TW
Tom W.

Staffing and Recruiting, 51-100 employees

More than a year

5.0

“modern ui and versatile integrations”

Pros

The interface is modern and user friendly which makes the whole platform very easy to work with. It has been a really positive experience overall and the wide range of integrations with external tools like Xemplo and ETZ adds a lot of flexibility and makes the system useful in different situations.

Cons

At the moment it still works well for us but we are getting to the stage where the platform seems a bit too basic for what we need. The cost centre and division tracking features are not very powerful, even though there is a basic option available. It also does not offer much built-in support for consolidating multiple entities.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

WD
Wendy D.

Non-Profit Organization Management, 11-50 employees

More than a year

5.0

“quick cash coding win”

Pros

Custom reporting is really useful and cash coding is something I absolutely enjoy using because it makes the work so fast. Customer service has also been excellent.

Cons

The only downside at the moment is that it still doesn't have payroll applications yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DS
Dilak S.

Design, 51-100 employees

More than a year

5.0

“fantastic workflow automation”

Pros

Xero makes accounting much simpler by automating key workflows like vendor payments, billing, invoicing and payment matching.

Cons

It looks like an excellent tool overall though it does fall short when it comes to global enterprise accounting features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GN
Grace N.

Arts and Crafts, 51-100 employees

More than a year

4.0

“time-saving accounting automation”

Pros

Xero helps cut down a lot of time by automating my accounting tasks. Being able to pay vendors in advance is another really valuable part of using it.

Cons

The mobile app works really well overall but it tends to hang whenever it's processing a large number of invoices.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

WB
Waren B.

Religious Institutions, 51-100 employees

More than a year

5.0

“clear reports and friendly design”

Pros

Each report in Xero is explained clearly and the platform seems very simple to navigate and use.

Cons

Everything works as expected and I haven't run into any problems with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SW
Sherry W.

Telecommunications, 51-100 employees

Less than 6 months

5.0

“excellent value with full features”

Pros

For the price Xero seems like an excellent deal. It includes all the core functions you need or the same kinds of tools you'd expect from a more expensive comparable option like QuickBooks. It's also very easy for people to use which makes a big difference.

Cons

The reporting side could still be more user friendly and standardized especially when it comes to formats like the standard monthly P&L and balance sheet reports that QuickBooks offers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

KP
Khevana P.

Professional Training & Coaching, 51-100 employees

More than a year

5.0

“fantastic invoicing and ledgers”

Pros

Keeping track of invoicing and ledgers is really simple with this software.

Cons

There's nothing specific to complain about as this is one of the simplest tools I have used for managing finances.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OI
Olaoluwa I.

Management Consulting, 51-100 employees

More than a year

5.0

“affordable all in one accounting”

Pros

Compared with other accounting platforms, the pricing is much more affordable. It's also pretty simple to use and bringing in existing data is not a problem too. Having all of our accounting information together in one place has been a big plus as well.

Cons

My experience with it has been very smooth and I haven't run into any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL
Jonathan L.

Retail, 11-50 employees

More than a year

5.0

“mobile accounting anywhere”

Pros

The Xero mobile app has been the biggest advantage for me because it lets me handle recurring accounting work like AP, AR and GL while I am away from my desk and connected to the internet.

Cons

I use it as an alternative to QuickBooks Online and it covers everything I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DJ
Douarou J.

Music, 1-10 employees

Free Trial

5.0

“all company tasks in touch”

Pros

Keeps all of the tasks for the company under control and right at your fingertips.

Cons

A strong way to help a good company stand out and stay protected from the rest.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DJ
Daniel J.

Accounting, 1-10 employees

More than a year

4.0

“top-tier bookkeeping tools”

Pros

Xero offers a really strong feature set and is widely seen as a market leader when it comes to online bookkeeping software.

Cons

One downside is that they seem slow to act on customer feedback and they often focus on other development priorities instead of the features users need most.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

HN
Hamza N.

Building Materials, 1-10 employees

More than a year

5.0

“Packed with strong features”

Pros

The platform is very user friendly, with strong capabilities and a setup that's simple to work with.

Cons

There was a one-time glitch where vendor records that weren't ours showed up but it was fixed quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NO
Nelly O.

Real Estate, 101-500 employees

More than a year

4.0

“time-saving automation for real estate”

Pros

Using Xero instead of QBO has worked well for me. As a real estate agent, it helps me save a lot of time by automating repetitive accounting work.

Cons

It still needs integrations with CRM and ERP systems because some features are missing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

TM
Temitayo M.

Arts and Crafts, 51-100 employees

More than a year

5.0

“Amazing mobile invoicing tools”

Pros

One thing I really appreciate about Xero is its very user friendly mobile app which includes all the features available in the cloud version. I mostly rely on it to draft, create, personalize and automatically send invoices to vendors.

Cons

After using it for nearly three years, I honestly haven't run into any major issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VK
Vinay K.

Accounting, 1-10 employees

Less than a year

4.0

“cloud access that delivers”

Pros

The user friendly interface and cloud-based setup are the best parts. I am able to handle my accounting from anywhere which makes it really convenient.

Cons

I really enjoy using this software but one area that could be better is the occasional buffering at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

BA
Blak A.

Marketing and Advertising, 11-50 employees

More than a year

5.0

“all in one finance hero”

Pros

It lets us manage every part of our financial operations in one place which makes things much more convenient.

Cons

It's been a real accounting hero for us and honestly I don't have anything negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AK
Allan K.

Automotive, 101-500 employees

More than a year

5.0

“invoice-friendly and flawless mobile app”

Pros

Whenever we purchase new tools, Xero lets me quickly put together and send invoices to the finance and accounting teams. It handles that process really well.

Cons

Even as someone without an accounting background, I honestly haven't run into any issues with the mobile app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

PT
Phil T.

Automotive, 11-50 employees

Less than a year

5.0

“Fast invoicing that just works”

Pros

Using Xero is very simple and the integrations it offers make invoicing simple and quick to handle.

Cons

I have no complaints. It's one of the best invoicing platforms I have worked with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW
Matt W.

Food & Beverages, 1-10 employees

Less than a year

5.0

“powerful all in one financial toolkit”

Pros

When you make full use of it, Xero becomes an incredibly capable business tool that brings together virtually every financial function in one place from integrated inventory systems and product costing to sales tracking and customer management.

Cons

The dashboard can feel a bit crowded at times and in some cases you have to click through several links before reaching the section you need.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10