Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RK

Ruth K.

Education Management, 1-10 employees

More than a year

4.0
September 2024

smart integrations and simple accounting

Pros

It is easy to use and it makes managing finances much less intimidating especially if you are not an accountant. The layout is also user friendly and whenever new updates come out, Xero puts out training videos that help users get up to speed quickly. One of the biggest advantages is how well it connects with other software. Things like quotes and invoices can flow into Xero automatically which cuts down manual work, saves time and keeps processes moving efficiently. All in all it delivers a practical, stress-free accounting experience for businesses that want a connected and efficient solution.

Cons

When a transaction gets allocated incorrectly, it can be a bit difficult to find it again and correct the error.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

NK

Nayan K.

Construction, 11-50 employees

Less than a year

4.0
September 2024

Clean interface and great visibility

Pros

Clean interface, great visibility into accounts and smooth integration with our ERP system. It's also user friendly overall.

Cons

The Excel export is capped at 500 lines which makes it hard to pull larger data sets for analysis. The website also goes down several times throughout the year.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

SJ

Sam J.

Utilities, 101-500 employees

Less than a year

4.0
September 2024

helpful reporting and integrations

Pros

The trend insights and reporting have been really useful. I also appreciate the paperless recordkeeping, the dashboard with key performance metrics and the way it connects well with other apps and software. Those features add a lot of value.

Cons

At times there are a few bugs and it can occasionally crash although I am not sure that will be an issue for everyone. Phone support also feels a little limited. Still, neither of those points has been enough to make me want to stop using it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

CM

Cliff M.

Automotive, 101-500 employees

More than a year

5.0
September 2024

zero-manual invoicing win

Pros

Running invoicing in my wiring department has become much more organized with Xero and it takes virtually no manual work to get everything done.

Cons

Even though I do not use it very often, I can hardly point to anything on my side that feels like a real downside.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

SM

Shaun M.

Accounting, 1-10 employees

More than a year

5.0
September 2024

helpful support and regular updates

Pros

One thing that really stands out with Xero is how strong the support resources are. They keep customers informed with regular communication about product updates and new features which is genuinely useful. The system is simple to use and with the on-screen help plus the Xero Central support feature, assistance is never far away.

Cons

That said it is not really built to suit manufacturing businesses and falls short when it comes to stock management. Bigger companies may end up needing a more scalable platform that also includes inventory control and offline access.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZZ

Zandalee Z.

Retail, 500+ employees

More than a year

5.0
September 2024

invoice automation that delivers

Pros

Xero is one of the accounting platforms I regularly rely on. The way it handles invoice customization automatically, along with inventory tracking and control, is something I really appreciate.

Cons

I mostly use it for creating and sending invoices and honestly I haven't run into any difficulties with it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

TG

Toni G.

Hospitality, 1-10 employees

More than a year

5.0
September 2024

Reliable integrations

Pros

Everything is very user friendly, the platform stays stable and it's simple to use. It also integrates really well with the other software we rely on.

Cons

The only thing missing right now is built-in AI although I understand JAX is on the way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JS

Jodi S.

Transportation/ Trucking/ Railroad, 11-50 employees

Less than a year

4.0
September 2024

helpful support team

Pros

Whenever I have needed help, the online customer support team has been really helpful.

Cons

Getting started was confusing at first although the support team did make it much easier to understand.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

AO

Austine O.

Education Management, 11-50 employees

More than a year

5.0
September 2024

real-time accounting

Pros

Handling billing and invoicing has become much simpler with Xero especially thanks to its real-time workflow automation that keeps accounting tasks moving efficiently.

Cons

At this point I haven't run into any downsides with it as it covers everything I need for online accounting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JH

Jessica H.

Accounting, 51-100 employees

Less than 6 months

5.0
September 2024

Decent tool for any business

Pros

Running bookkeeping through this web-based accounting platform is very stress free. The layout is user friendly too and it handles all the core accounting tasks well. It's also a good choice for businesses of different sizes, from small companies to much larger ones.

Cons

One downside is that it can cost more than some other established accounting software options on the market.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FM

Fanne M.

Publishing, 1-10 employees

More than a year

5.0
September 2024

account tracking made effortless

Pros

Xero has made it simple to review our transactions and stay on top of our accounts.

Cons

I haven't come across anything about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JS

Jessy S.

Building Materials, 1-10 employees

Free Trial

4.0
September 2024

Clean interface and usability

Pros

The interface is clean and user friendly and the software is simple to navigate and use overall.

Cons

The part I wasn't happy with was the software's connectivity which could be more reliable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

LS

Leticia S.

Retail, 101-500 employees

More than a year

4.0
September 2024

handy accounting on the go

Pros

Having Xero's mobile app on my iOS device has been really useful since it lets me handle accounting tasks wherever I am as long as I have an internet connection.

Cons

That said the mobile app still doesn't include some features and I have to use the cloud version to access them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JC

James C.

Legal Services, 51-100 employees

More than a year

4.0
September 2024

powerful integrations for efficiency

Pros

Packed with functionality, this software connects with a wide range of tools which helps improve overall efficiency across day to day tasks.

Cons

A few parts become frustrating once the business reaches a certain size. Even basic things, like exporting a complete list of draft invoices for reconciliation, are missing or harder than they should be.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

LJ

Latosha J.

Accounting, 11-50 employees

Less than a year

5.0
September 2024

covers all my accounting needs

Pros

This software has been really helpful for handling all of my accounting needs and I genuinely enjoy using it.

Cons

It isn't fully automatic so it's best to use it with support from a professional.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BL

Brandon L.

Management Consulting, 1-10 employees

Less than a year

5.0
September 2024

Clean dashboard and great reporting

Pros

Packed with features and it is very professional overall. We really love the main dashboard because it gives a clear overview of all account balances at a glance. The reporting is strong, transactions are simple to reconcile and the price is very reasonable.

Cons

We tried several times to connect our Square account but for some reason the transaction syncing was never accurate.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PW

Paul W.

Retail, 1-10 employees

More than a year

5.0
September 2024

fast access to key data

Pros

Using it is not a hassle and it gives me all the information I need without making me wait around.

Cons

Every now and then updates or changes take a little while before everything settles properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Sunayana S.

Accounting, 101-500 employees

More than a year

5.0
September 2024

Powerful tools for bookkeeping

Pros

Features such as find and recode, cash coding and bank rules make bookkeeping much more efficient.

Cons

ITs report formats and customization options still need some improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SM

Serene M.

Retail, 11-50 employees

More than a year

5.0
September 2024

accounting automation done right

Pros

Nothing seems more draining than spending time on the same accounting work over and over. Xero takes care of complex, repetitive accounting tasks automatically which saves a lot of time and effort.

Cons

The issues I had been dealing with in the earlier version were automatically resolved once I upgraded.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DS

Dan S.

Accounting, 1-10 employees

More than a year

4.0
September 2024

User friendly and forward-thinking

Pros

Working with it is very easy and it's actually quite hard to make mistakes. The software is modern in its approach and keeps evolving with current needs. Even the clients we've trained were able to grasp the basics after only two or three sessions.

Cons

Making corrections can be challenging although that does help prevent cover-ups and intentional fraud.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7