Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JW

Jess W.

Events Services, 1-10 employees

More than a year

5.0
January 2024

powerful accounting features

Pros

Xero has been a fantastic fit for us. We really appreciate the features it offers and it helps us manage the business more effectively and efficiently from both the income and expense sides.

Cons

There was a bit of a learning curve at the beginning but once we got familiar with it, we felt very confident using it. Whenever we've needed help, the customer support has been really good.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

YD

Yogesh D.

Higher Education, 101-500 employees

Free Trial

5.0
January 2024

smart automation and clear reports

Pros

Xero is simple to use, with a simple layout that makes financial tasks easy to handle. The real-time collaboration is one of its best features making teamwork seem smooth and well connected. Automation really makes a difference too, taking repetitive work off our plates. Its reporting tools are also impressive, giving clear insights that help us make better decisions.

Cons

Its pricing tiers can be a bit tough on smaller budgets. It connects with plenty of apps but I'd still like to see a wider range of integrations available. Customer support could also respond faster since waiting longer for help can make issue resolution frustrating.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SV

Suzette V.

Education Management, 1-10 employees

Less than a year

5.0
January 2024

powerful tools for bookkeeping

Pros

Compared with other options I have tried, this application is very user friendly and packed with strong functionality. Keeping track of a business account and its expenses is incredibly convenient with it.

Cons

The only downside is that the pricing is a little higher than some other companies offering a similar product.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Accounting, 11-50 employees

Free Trial

5.0
January 2024

time-saving accounting with live insights

Pros

Xero is easy to use and it saves a lot of time. Having access to live financial data really helps with decision-making and it also adapts well to the needs of different businesses.

Cons

A few of the more advanced features can take some time to learn.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

QO

Quentin O.

Construction, 1-10 employees

More than a year

4.0
January 2024

Great value for SMB accounting

Pros

At its price point Xero is a really great accounting package. It covers the core functions a small to medium-sized business needs in order to run day to day operations effectively.

Cons

That said some parts of the functionality seem limited and can end up holding the business back or forcing you to create workarounds. A good example is user permissions as other platforms let administrators assign different authority levels so you can have several layers of users with varying access but it handles this very poorly. There's basically only one authority setting to adjust and it gives the user almost no meaningful permissions which makes that feature hard to use in practice.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

JB

Joshua B.

Construction, 51-100 employees

More than a year

5.0
January 2024

clear financial visibility

Pros

Once it's set up properly, this product makes it much easier for everyone involved to use the software and review the financials with confidence. It gives all stakeholders a clear view of the current position so it's hard to feel lost in the accounting side of things.

Cons

The bank reconciliation feature does sometimes pick the wrong invoice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AI

Abdurauf I.

Education Management, 51-100 employees

Free Trial

5.0
January 2024

really enjoy using xero

Pros

It's really interesting and I end up using it most of the time.

Cons

I don't have any complaints as everything about this application feels excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RH

Rebekah H.

Information Technology and Services, 1-10 employees

More than a year

5.0
January 2024

feature packed software

Pros

The software is very easy to use and it comes packed with plenty of useful features that help it stay ahead of other similar accounting tools.

Cons

There's not much to complain about although having a bit more interface customization would be a nice addition so it's clearer to view what I need and hide the parts I don't want on screen.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LA

Lorena A.

Insurance, 1-10 employees

Less than 6 months

5.0
January 2024

time-saving payment tracking

Pros

Using it is very easy and it really helps cut down on both time and costs. Keeping track of payments is simple which makes day to day accounting much more manageable.

Cons

It's very easy to work with. After using it going back to manually typed invoices just doesn't feel worth it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

AW

Alexandra W.

Food & Beverages, 11-50 employees

Less than a year

5.0
January 2024

simple and fast bookkeeping

Pros

Before opening our shop I'd never worked with Xero but now it's part of my weekly and monthly routine. It's very easy to use.

Cons

I keep putting it off because I expect it to be more difficult than it actually is but once I get into it, it's really simple and quick to use.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JD

Julio D.

Accounting, 1-10 employees

Less than a year

3.0
January 2024

complete features, limited interface

Pros

It handled what I needed it to do and overall it seems like a very complete piece of software. There are tons of integrations available and it connects with almost every financial analysis tool out there, along with banks across the US.

Cons

The interface still needs improvement. For a well-known software like this, I really think it should offer more options to edit or personalize the layout.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

DT

Danielle T.

Accounting, 1-10 employees

Less than a year

4.0
January 2024

fantastic reporting for our business

Pros

The features and reporting in Xero have been excellent for us. It fits our business really well and does exactly what we need.

Cons

At this point we honestly haven't come across many downsides with this software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

BH

Brendan H.

Hospital & Health Care, 51-100 employees

Less than a year

4.0
January 2024

receipt scanning is a win

Pros

Being able to scan receipts and have the receipt details uploaded into the system is really convenient and saves time.

Cons

There are quite a few extra buttons in the interface and I am not always sure they're necessary. That said it still doesn't make the software hard to use.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

NS

Nirjal S.

Retail, 1-10 employees

Free Trial

4.0
January 2024

helpful for learning fast

Pros

It's set up in a way that helps new users pick things up quickly and understand how the system works without much trouble.

Cons

Some of the more critical functions feel a bit tedious to use which can make them seem less dependable than they should be.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

JB

Jodi B.

Commercial Real Estate, 11-50 employees

More than a year

5.0
December 2023

fantastic daily accounting toolkit

Pros

Xero is a very user friendly accounting platform and the wide range of add-ons makes it even more useful. Our finance team relies on features like bank reconciliation, invoice creation and reporting every day and all of them work really well.

Cons

Its pricing has gone up multiple times in the past few months.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PYS

Pauline Yehn S.

Accounting, 11-50 employees

Less than a year

5.0
December 2023

clean interface and strong features

Pros

The interface is simple, attractive and pleasant to use. Most of the features work really well and make the platform a great accounting solution.

Cons

The bank feed connection can be unreliable and there still isn't a payroll feature available for Canada.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Retail, 11-50 employees

More than a year

5.0
December 2023

cloud accounting that scales

Pros

Xero was one of the first cloud accounting platforms and it makes keeping accurate organized books very manageable for even a solo micro business. Handling receipts and reconciling income and expenses is also simple enough that you can comfortably do your own bookkeeping. At the same time, it has enough depth to support a large multimillion-dollar company so it scales really well as a business grows.

Cons

Its inventory feature is fairly basic and works fine for smaller businesses but we needed more advanced inventory and warehouse functionality so we connected it with a third-party solution from Cin7.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CRV

CARLOS RODOLFO V.

Computer Hardware, 1-10 employees

Less than 6 months

4.0
December 2023

secure controls and simple tracking

Pros

This platform has a bit of a learning curve but it's still a great option. Its security is strong, the operational control is excellent and the easy monitoring is one of its best features.

Cons

The pricing is a little high compared to other applications on the market and the subscription plans really should be more affordable. The interface also comes across as too basic and could use a major update.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Human Resources, 51-100 employees

Less than 6 months

4.0
November 2023

Comes with powerful tools

Pros

The dashboard has a well thought out design and a modern interface. It also offers a great set of features especially for invoicing and inventory management.

Cons

Report generation takes longer than it should and the overall value feels lower now with the price going above $70 per month.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

YD

Yasmine D.

Banking, 1-10 employees

Free Trial

3.0
November 2023

pricing holds it back

Pros

Xero helps with accounting, invoicing and billing.

Cons

I haven't really run into any issues with it based on my experience, except for the price.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6