David B.
Construction, 11-50 employees
Less than a year
“quick to pick up”
Pros
It's easy enough for the average employee to learn and start using without much trouble.
Cons
It does feel a bit limited when it comes to some of the more advanced features and technical tools I am used to having.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Colin P.
Mechanical or Industrial Engineering, 1-10 employees
Less than 6 months
“too many errors and limits”
Pros
Xero does offer several modern, useful automation features, particularly for business owners who want certain tasks handled more efficiently.
Cons
That said the software has too many errors and some features, like payroll, just don't feel practical. It functions at a basic level but the limited capabilities mean it falls short on the range of reports and business insights an owner would normally expect.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Richa S.
Civil Engineering, 51-100 employees
More than a year
“powerful features and professional feel”
Pros
The platform is very professional while still being user friendly. It also comes with a lot of extra features, including staff management and leave planning and approvals which makes it useful beyond basic accounting tasks.
Cons
It can be a little complicated at times and the deeper level of analysis may be more than some users actually need.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kortni C.
Retail, 1-10 employees
Less than a year
“fantastic control and support”
Pros
Using Xero has been a pleasure because everything seems user friendly and well organized. It has helped us cut costs by not needing to pay a bookkeeper, while also giving us much better control over our finances. The customer support has been excellent as well and whenever I need help or have a question, there's usually a helpful video available or the support team responds quickly and explains things clearly.
Cons
I don't have any real complaints about it. The only challenge was that it was new to me at first so it took a little time to get familiar with how everything works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa S.
Package/ Freight Delivery, 11-50 employees
Less than a year
“handy invoicing on the move”
Pros
Being out and about for work is a lot more manageable with this app. It lets me create invoices and keep track of them wherever I am which is really useful for business professionals who aren't always at a desk.
Cons
One downside is that the payroll feature was removed and that has been a pretty significant drawback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Yongmei H.
Events Services, 1-10 employees
More than a year
“all in one accounting lifesaver”
Pros
Running our accounts with Xero has been incredibly easy. Plus it includes every feature our business needs from accounting software and having payroll and VAT handled in the same place is a huge plus. Being able to submit directly from Xero in just one click makes the whole process extremely convenient. it seems like having another reliable member of staff on the team.
Cons
There's really nothing to complain about. Everything works very well and we're completely satisfied with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicolo M.
Marketing and Advertising, 1-10 employees
More than a year
“powerful accounting insights”
Pros
Right out of the box Xero works like a plug-and-play accounting platform. It's an excellent option for keeping up with both expenses and revenue. Beyond just sending invoices, it also gives you a real-time view of your company's financial health.
Cons
Because it includes so many features, it can sometimes feel pretty complicated to use. Certain steps aren't very user friendly so it's possible to make mistakes if you're not careful.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Ismail E.
Writing and Editing, 11-50 employees
Less than a year
“anywhere access is fantastic”
Pros
Having access to financial data from anywhere with an internet connection is a huge advantage especially for businesses with remote teams or people who are constantly on the move.
Cons
The pricing feels relatively high compared to other accounting software which can be tough for small businesses and startups.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
James A.
Cosmetics, 1-10 employees
Less than 6 months
“feature-rich but takes time”
Pros
Xero is approachable accounting software that offers a good range of features making it a good fit for small and medium-sized businesses.
Cons
One downside is that the software can feel complex and there's definitely a learning curve involved.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Richard P.
Warehousing, 1-10 employees
Less than a year
“xero transformed my workflow”
Pros
Running my business finances is completely different since I started using Xero. I rely on it every single day and it has turned into an essential part of how I manage my accounting tasks. It really helps simplify and organize my financial processes and the integration with Link My Books makes it even more valuable by saving me a lot of time.
Cons
There is definitely a learning curve and getting familiar with the process takes some effort at the beginning. That said once you put the time in, the long-term benefits are absolutely worth it many times over.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Susan W.
Dairy, 101-500 employees
More than a year
“reliable financial management tools”
Pros
Everything needed for effective financial management is built into Xero. It helps us create accurate financial reports so we always know how money is coming in and where it's being spent. The payment reminders are also very useful because they keep us aware of upcoming bills, giving us enough time to settle them before any penalties apply. On top of that it helps us stay on top of client payments by letting us send invoices as reminders for outstanding balances.
Cons
I am genuinely pleased that, up to this point, I haven't run into a single issue or feature that hasn't worked well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Writing and Editing, 1-10 employees
Less than 6 months
“mobile access and handy features”
Pros
Having mobile apps on both Android and iOS is a big plus. And since it's cloud-based, I can get to it whenever I need to and the interactive features are very easy to use. Those are some of the things I really enjoy about this software.
Cons
The downside is that it becomes pretty frustrating to access whenever the internet connection is unstable, mainly because everything depends on the cloud.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Suhendra P.
Information Technology and Services, 101-500 employees
More than a year
“user friendly and efficient”
Pros
Simple to navigate and very user friendly. It has helped improve efficiency.
Cons
An even more interactive display would make it better but there's really nothing else to dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
carlo b.
Import and Export, 11-50 employees
More than a year
“helpful invoicing, confusing layout”
Pros
Creating invoice templates is really easy which makes billing clients much quicker. Since we work with multiple revenue centers, it's also been very useful to assign each invoice line item to the right center without much hassle.
Cons
The UX/UI is the weak point. If you don't come from an accounting background, the system can feel confusing and hard to navigate.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Wambui K.
Civic & Social Organization, 11-50 employees
More than a year
“accurate reports and timely billing”
Pros
Running our finances became far less complicated once we started using Xero. It gives us a much simpler way to manage accounting and handle day to day financial tasks. The financial reports are very accurate which helps us track and understand our performance in a way that seems both dynamic and easy. Also it keeps us reminded about upcoming bills so we can pay everything on time and avoid the problems that come with late payments. Another big plus is how well it captures every transaction, giving us better visibility for monitoring expenses.
Cons
Overall it has been a reliable accounting tool for our organization overall, mainly because it consistently delivers exactly the services we need. Up to this point, we really have not had any negative impressions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alvina B.
Accounting, 500+ employees
More than a year
“clean interface for small business”
Pros
Xero completely changed how I run my small business finances. The interface is clean, simple and very easy to use. Even without being very tech-savvy, I find it simple to navigate and use.
Cons
That said it does have a downside. The part I am least happy with is the pricing. Also it can feel fairly expensive for small businesses especially when you're just starting out. It's something you really have to plan for in your budget since the cost may be too high for some users.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Kelvin N.
Hospitality, 51-100 employees
More than a year
“reliable accounting automation”
Pros
It's been about two years since I started using Xero and it has really helped automate recurring accounting tasks like accounts payable and accounts receivable.
Cons
The mobile app deserves credit although it still doesn't offer offline access.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
jawad k.
Retail, 1-10 employees
More than a year
“fast PayPal-linked accounting”
Pros
Runs very quickly, is efficient and works at no cost through my PayPal account.
Cons
The only downside is that some of the money transfer fees can feel a bit too expensive.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Clarke M.
Insurance, 101-500 employees
More than a year
“fantastic automation for accounting”
Pros
Xero lets me automate key accounting work like billing, invoicing and inventory management which has made handling these tasks much more efficient.
Cons
After using it for more than six years, I honestly haven't run into a single issue or drawback at any point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dawid T.
Hospital & Health Care, 11-50 employees
More than a year
“feature-rich accounting with frustrating support”
Pros
Overall Xero is pretty easy to use especially when each company only has a single contact person. Where it becomes awkward is when invoices need to go to different people within the same organisation. In that case, you either have to set up another contact using a slightly altered name because the system says the original already exists or rename the existing contact, send the invoice and then switch it back afterward. Neither option is really a good workaround.
Cons
Compared with MYOB, the software itself offers a fuller set of features. The downside is the support experience. With MYOB, you can usually get someone on the phone within minutes when something goes wrong. Here, you're pushed toward the knowledge base first and then have to submit a help request. I asked for a callback five days ago and was then told it would still take another two days. That's pretty ridiculous.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7