Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KS

Karen S.

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
September 2023

reconciliation won me over

Pros

Reconciliation is the feature that initially sold me on Xero but honestly I have ended up loving everything about it. I still haven't come across a single reason that would make me not want to use Xero.

Cons

At this point I honestly cannot point to any downside that would make me not want to use it. If anything, I keep recommending it to other people and telling them to sign up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LZ

Leo Z.

Financial Services, 11-50 employees

More than a year

5.0
September 2023

flexible fixes and reliable accounting

Pros

One thing I really appreciate is how much flexibility there is when it comes to correcting mistakes. Being able to go back and fix errors without a lot of hassle is a huge advantage.

Cons

A major downside is that credit notes still cannot be paid through the bank feed which feels like a pretty significant flaw.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

FC

Flavio C.

Insurance, 101-500 employees

More than a year

4.0
September 2023

flexible reports and simple workflow

Pros

Using it every day is fun and easy and that's still the biggest advantage for me. Also it is simple to navigate and with the redesigned reports area, you can now customize reports pretty closely to how you want them.

Cons

One limitation that still bothers me is the reporting after the new tool was introduced. It added a lot of useful features but there's still no way to run separate reports for invoices and bills by different currencies.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

AN

ana n.

Financial Services, 1-10 employees

Free Trial

5.0
September 2023

peace of mind for bookkeeping

Pros

One of the best things about it is the peace of mind it gives me. I can pull in my bank transactions quickly and keep my accounting records current without any hassle or extra complications.

Cons

That said I do wish it included some more advanced tools especially for project tracking and real-time cash flow management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW

Michelle W.

Financial Services, 1-10 employees

Less than a year

4.0
September 2023

user friendly setup and helpful support

Pros

Xero fits into our business very easily and the platform is very user friendly. The help sections are genuinely useful whenever we need guidance and the automatic bank connection works well too.

Cons

At the beginning of the implementation we ran into a few issues with the bank feed although that seemed more likely related to the bank than to the tool itself. It was resolved fairly quickly on its own.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

WG

Will G.

Construction, 1-10 employees

Less than a year

5.0
September 2023

user friendly software

Pros

The platform is very user friendly and the interface is basic which makes it pleasant to work with.

Cons

Since it's more of a general accounting tool, it was simple to get started with but I ended up outgrowing it pretty quickly when it came to more specific building-related tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ID

Ian d.

Real Estate, 51-100 employees

More than a year

4.0
September 2023

quick invoicing and expense tracking

Pros

We mainly use Xero to rebill certain purchases to our clients and to manage our expense accounts. Also it is simple and fast to work with.

Cons

The only limitation is that documents can be uploaded in PDF format only.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

OLH

Oluwa Locheyi h.

Retail, 11-50 employees

More than a year

4.0
September 2023

complete accounting companion

Pros

Xero is a complete accounting solution. Besides being essential for managing accounting, it also helps handle invoicing, expense reports, bank reconciliations and many other features.

Cons

The software feels very polished and hard to fault. It works perfectly and is very efficient.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

8

ST

Sonia T.

Consumer Services, 1-10 employees

More than a year

5.0
September 2023

fantastic automation and onboarding

Pros

One of the biggest benefits of this software is how much time the automated features save. The video tutorials are also extremely helpful and they make it simple for new team members to learn the system and get comfortable with it quickly.

Cons

I honestly don't have any complaints about it. The features all feel well designed and thoughtfully put together.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB

Mark B.

Information Technology and Services, 11-50 employees

Less than a year

5.0
September 2023

paperless accounting that delivers

Pros

Using Xero for accounting has been a really positive experience. It gives me all my accounting information in a paperless format which is a huge benefit. Managing finances seems almost effortless and it has helped me make better decisions about my business's financial health. Invoicing, expense tracking and even reconciliations are all very easy too. On top of that it makes working with my accountant stress free.

Cons

One thing that still catches me off guard is that I cannot upload Amazon statements directly into it. Instead, I have to keep editing those statements again and again before they can be used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EA

Essam A.

Program Development, 1-10 employees

Free Trial

5.0
September 2023

exceptional past and future

Pros

We had an exceptional experience with Xero as it blends the best of the past with a forward-looking future.

Cons

Its precision manufacturing and very durable spare parts stand out as notable strengths.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MEB

Martin Ezequiel B.

Computer Software, 51-100 employees

Free Trial

5.0
September 2023

user friendly accounting interface

Pros

Xero's interface is very user friendly. Also it's simple to work with whether you're an experienced accountant or a small business owner without any accounting background. That makes the platform easy to navigate and use effectively.

Cons

Getting started can still involve a bit of a learning curve especially if you're new to accounting software. The initial setup may feel somewhat overwhelming at first. Pricing is also something to consider since costs can rise depending on your business needs, particularly if you require advanced features that come with the more expensive plans.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

MG

Matthew G.

Computer Software, 51-100 employees

Less than a year

4.0
September 2023

simple and reliable for teams

Pros

One thing I like most about it is how easy it is to use. I have worked with it in a multi-location company and it performed flawlessly. I have also trained quite a few non-finance staff on Xero and they were able to learn it quickly without much trouble.

Cons

It works really well for companies operating in a single jurisdiction and using one currency. That said the multi-currency and multi-jurisdiction features still need improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

WK

Wendy K.

Professional Training & Coaching, 1-10 employees

More than a year

4.0
September 2023

Clear and practical interface

Pros

The user interface is really user friendly and simple to use. It also integrates very easily with related apps for handling all your transactions.

Cons

It's very user friendly overall but it can sometimes run into integration issues with other software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DH

David H.

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
September 2023

clean interface and handy integrations

Pros

Connecting it with my Revolut account has been really useful. The interface is clean and simple and I can use it across several platforms without any hassle.

Cons

The onboarding pushes you to complete a few steps before you may actually be ready for them. Also, the comparison table doesn't clearly explain what each feature does which makes picking the right subscription level more difficult.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

SG

Sonya G.

Consumer Services, 1-10 employees

More than a year

5.0
September 2023

flexible reports and fast automation

Pros

The platform is user friendly and efficient. The automated tools help speed things up a lot and importing or exporting data in different formats is very convenient. There are also plenty of customizable fields which makes it useful for building different kinds of reports.

Cons

One thing that bothers me is that it's only available in English. It really should be adapted better to meet accounting requirements in more countries. Also some updates have actually made the system worse than before. After being away for a year, I came back to the newer version and honestly didn't enjoy it as much. The layout looks less organized, the customer document list is worse and the search feature doesn't always work properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

OD

ousseynou d.

Internet, 1-10 employees

Less than a year

4.0
September 2023

Clean and simple workflow

Pros

Its app is simple and easy to use, without any unnecessary clutter or redundant steps.

Cons

I haven't run into any issues with this software at all as everything has been working perfectly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AF

Aaron F.

Information Technology and Services, 51-100 employees

Less than 6 months

5.0
September 2023

powerful api and analytics

Pros

Having everything cloud-hosted has worked really well for us and the API is excellent. It let us connect our own systems straight into Xero and make good use of the analytics tools included in the product at a very reasonable price.

Cons

There is a small fee to add your own application to the API. I understand that it likely helps cover support costs but it would be better if that charge were optional or if there were separate supported and unsupported options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

RP

Ricky P.

Supermarkets, 51-100 employees

More than a year

4.0
September 2023

time-saving accounting automation

Pros

Xero is one of the core tools I rely on every day at work. It saves me a lot of time by automating repetitive accounting tasks especially AP and AR.

Cons

It does require quite a few integrations, mainly to better support global enterprise accounting requirements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A

Anonymous

Construction, 1-10 employees

Less than a year

4.0
September 2023

secure and user friendly setup

Pros

The app puts a strong focus on data security and overall it's very easy to use.

Cons

I cannot use it on my phone anymore and having to request or enter a code every single time I log in is frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8