Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AA

Ashlea A.

Financial Services, 51-100 employees

More than a year

5.0
August 2023

automation that saves hours

Pros

To me the biggest benefits of Xero is how much time it cuts out of the day by automating more than 80% of the manual accounting work, including AP, billing, invoicing and payroll tasks.

Cons

The mobile app used to be pretty laggy especially when it had to handle large amounts of data like invoices though that was mainly before the iOS version was updated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CC

Catherine C.

Consumer Goods, 1-10 employees

More than a year

5.0
August 2023

Amazon integration is a lifesaver

Pros

One of the best parts for me is how Xero pulls in thousands of transactions from my Amazon Seller Central account. My outsourced accounting team handled the setup through Amazon's API and once that was in place, everything worked really well. The interface looks clean and appealing and it's simple to navigate. Because it's so user friendly, I can track transactions, generate real-time reports and review financial data efficiently. The flexibility and convenience of customizing reports is also a big plus.

Cons

One area that could be better is report customization since some advanced changes require stronger accounting knowledge and technical skills. I noticed that creating certain custom reports takes extra time and in our case it also meant spending more resources to bring in someone with the right expertise to do it for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Information Technology and Services, 1-10 employees

More than a year

5.0
July 2023

clear and budget-friendly accounting

Pros

Compared with the other systems I checked out, this one was more affordable and a lot less confusing. I don't know much about accounting terminology but I could still search up what I needed and get by without much trouble.

Cons

It would be even better if there were a way to simplify it further for users like me who need things explained in a more basic way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Graphic Design, 1-10 employees

More than a year

4.0
July 2023

live reporting and useful integrations

Pros

The reporting is really valuable and can be broken down in a very detailed way. The integrations also work well, pulling in data from credit cards and other sources without much hassle which gives a live view of overall financial health.

Cons

There's a limit of only two custom integrations and a lot of the complexity feels more suited to accountants than everyday users so it isn't the most user friendly option.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

BW

Bennett W.

Financial Services, 51-100 employees

More than a year

5.0
July 2023

a decade of accounting automation

Pros

More than ten years have passed since I started using Xero and it has consistently helped me automate over 86% of the repetitive manual accounting work, including billing, invoicing, accounts payable and accounts receivable.

Cons

I haven't run into any issues with it whenever I use it at my workstation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM

Jack M.

Information Technology and Services, 500+ employees

More than a year

5.0
July 2023

powerful reporting and integrations

Pros

The interface is very user friendly so getting around the platform doesn't take much effort. Real-time reporting is a big plus and the ability to connect with more than 800 third-party apps makes it even more useful.

Cons

One downside is that payroll features aren't available in some countries and the pricing is higher than what some competing products charge.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

E-Learning, 1-10 employees

Free Trial

4.0
July 2023

clean layout and fair pricing

Pros

Right away the website layout felt clean and well organized. The pricing is also appealing, even if it takes a bit of effort to figure out which plan is best for which type of use.

Cons

Getting started was fairly confusing without any background in this kind of software. Compared with other options like QuickBooks, it was harder to understand at first.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

TS

Thomas S.

Design, 1-10 employees

More than a year

5.0
July 2023

powerful invoicing with flexibility

Pros

The quoting and invoicing features seem capable and user friendly, while still offering enough depth for more advanced use when needed. It also works well whether you use inventory and stock tracking or rely on custom items so it's flexible enough to fit a wide range of businesses and workflows.

Cons

One confusing part is the way saving and sending invoices or quotes works. Clicking SEND doesn't actually send it right away as it first opens the email composer and only after writing the message and clicking send again does it actually go out. The design tools are available and quite capable too but they're not always simple to locate or tweak while creating items.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

RC

Robbie C.

Wine and Spirits, 11-50 employees

Less than a year

5.0
July 2023

Simple interface and workflow

Pros

This software is very easy to use. The interface is also user friendly so it's usually quick to locate whatever you need without much effort.

Cons

Handling multiple currency accounts isn't one of its stronger points. It's a fairly niche limitation but for our business it matters a lot and we've had to adjust our process to work around it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SM

Swapnil M.

Architecture & Planning, 11-50 employees

Less than a year

4.0
July 2023

Great tools and broad integrations

Pros

Xero software is easy to use, with a user friendly layout that works well for both accountants and business owners handling their finances. It also integrates with a wide range of third-party apps and services including payment gateways, payroll platforms and CRM systems. On top of that there's great customer support and plenty of helpful resources available when questions come up or issues need to be sorted out.

Cons

One downside is the pricing which can be a bit higher than some other accounting software options especially for businesses that need multiple users or access to more advanced features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

CY

Clarence Y.

Education Management, 1-10 employees

Less than a year

4.0
July 2023

powerful invoicing and integrations

Pros

The tool is easy to use and the bank feeds plus the invoicing tools work really well overall. The wide range of integrations is also a big part of what sets Xero apart from other accounting platforms.

Cons

Every now and then, the bank feed cuts out so we end up checking everything twice or even three times to make sure nothing went missing. In the past two years, we've had two cases where some transactions never came through because of that.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MR

Matteo R.

Photography, 1-10 employees

Free Trial

4.0
July 2023

payroll tracking works very well

Pros

It's one of the better software options when it comes to tracking payroll slips.

Cons

In recent years though, you have to pay an extra fee for each payroll slip.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Transportation/ Trucking/ Railroad, 101-500 employees

More than a year

5.0
July 2023

banking integration that delivers

Pros

After looking for a user friendly platform to simplify my financial management, Xero turned out to be exactly what I needed. Its smooth integration with banking apps has saved me a lot of time and let me put more energy into growing my business.

Cons

The pricing feels fair for everything that's included though I'd still appreciate a bit more flexibility in how the plans are structured.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

VB

Vanessa B.

Hospital & Health Care, 11-50 employees

More than a year

5.0
July 2023

Self explanatory tool

Pros

It is a pretty decent tool and it is user friendly, easy to use and pretty much explains itself as you go.

Cons

there's nothing about it that I really dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AKA

Abul Kalam A.

Education Management, 101-500 employees

Less than 6 months

5.0
July 2023

versatile cloud accounting companion

Pros

Xero has become a favorite for many small businesses and I can see why. It's a cloud-based accounting platform that covers a lot of ground, from invoicing and bill payments to inventory tracking and reporting. Being mobile-friendly is a big plus too since it lets me check and manage our data from pretty much anywhere.

Cons

Compared with some other accounting tools, it still seems a bit limited in certain areas. Customizing it can also be tricky at times and it doesn't seem to have the same level of adoption or recognition as a few of the bigger accounting software names.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

CC

Christine C.

Computer Software, 11-50 employees

More than a year

4.0
July 2023

helpful small business basics

Pros

The platform is easy to work with and covers the core accounting features a small business needs to record transactions and keep track of its finances.

Cons

One thing that bothers me is the way updates are made to areas like invoices and bills because they do not really improve the product in my view. The report changes are also frustrating since updates tend to make them more cluttered and complicated, with no way to remove the extra elements you do not want. Another issue comes up when managing multiple companies at once. If I have more than one organization open and switch back and forth, there is no option to change the menu bar color or add another visual cue to quickly tell which company I am working in.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

OA

Oumaima A.

Environmental Services, 51-100 employees

Less than 6 months

4.0
July 2023

clean interface and user friendly design

Pros

Right from the start Xero seems user friendly and simple to move around in. The interface is clean and well organized so it works well for both accounting professionals and people who don't have much background in finance.

Cons

One downside is the pricing which can feel a bit high for small businesses or startups compared with other accounting software. On top of that some extra features and add-ons can push the total cost up even more.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

NP

Nicolas P.

Financial Services, 101-500 employees

Less than a year

5.0
July 2023

Saves us time

Pros

Everything is very easy to navigate which makes tracking transactions and pulling real-time reports much more efficient. The automatic bank transaction import saves me a lot of time since I don't have to enter every transaction by hand. I also rely on the automatic reconciliation feature to catch discrepancies quickly and resolve potential issues right away. Another big plus is being able to customize reports and dashboards so they match exactly what I need.

Cons

Even though it's an excellent tool overall, I have noticed that the platform can slow down during busy periods and that can be frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Aman A.

Computer & Network Security, 11-50 employees

Less than 6 months

5.0
July 2023

quick support and clean dashboard

Pros

One thing I really like is how quickly the team responds. The platform is simple to work with and the dashboard is especially clear and user friendly.

Cons

The dashboard design is the part I enjoy most. It looks clean and is very simple to navigate and use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP

Anil P.

Entertainment, 1-10 employees

Less than 6 months

4.0
July 2023

real-time budgeting benefits

Pros

At Creative Alliance this software has been a really positive fit overall. It makes it simpler for us to plan our budget around our actual needs and being able to check our finances in real time from anywhere is a huge plus.

Cons

There really are not many downsides from what I have seen but one thing worth mentioning is that someone brand new to the software could feel a bit lost or overwhelmed at first. Other than that, it has been very good.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8