Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

IA

Isaac A.

Architecture & Planning, 101-500 employees

Less than a year

5.0
June 2023

cloud accounting that saves time

Pros

During my internship, I was moved through different challenge-based tasks at the company and for a period I supported the accounting and finance team. That is when I saw Xero being used and a few strengths became very clear right away. First, having the accounting tools in the cloud made our financial work much simpler inside the company. Another feature that really stood out was the automatic reconciliation since it cut down a lot of the time and effort the team would normally spend on those tasks. On top of that the real-time collaboration worked very well for staying efficient with both the internal accounting staff and the external advisors we worked with.

Cons

Even though I was not the person mainly responsible for running the system, the more experienced coworkers on the team mentioned a couple of frustrations with it. The biggest one was the limited customization available in some financial reports which at first made it harder to adjust the reports to the company's specific requirements. I also heard about occasional bank account synchronization issues and those sometimes caused discrepancies that needed extra follow-up and attention to sort out.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

KM

Kyle M.

Construction, 1-10 employees

Less than a year

5.0
June 2023

simple setup and clear branch tracking

Pros

It is easy to use and it didn't take long to learn. Being able to assign nominal codes for each depot has been really useful especially when setting up a new branch and checking performance across locations.

Cons

One frustrating part is that once invoices have been created, they're very hard to cancel or amend if something needs correcting.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

RK

Rafi K.

Apparel & Fashion, 1-10 employees

Less than a year

5.0
June 2023

powerful reporting insights

Pros

One of the best parts of Xero is how much it offers for reporting and financial analysis. There's a strong variety of report types and the financial reports can be customized to fit different business needs. It's especially useful for pulling detailed insights from profit and loss statements, cash flow reports and balance sheets which makes it much easier to understand the overall financial condition of a business.

Cons

A downside is that third party integrations can feel a bit limited depending on the tools you use. Although it does connect with a range of external apps some niche platforms or industry-specific software still don't have direct integration support. In those cases, you may have to rely on manual data entry, data transfers or workarounds using other solutions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Architecture & Planning, 1-10 employees

More than a year

5.0
June 2023

user friendly accounting experience

Pros

The interface is very user friendly so even people without an accounting background can get around the software and use it effectively without much trouble.

Cons

It includes a wide range of accounting features but it can still fall short on some advanced functions when compared with more complex accounting software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BK

Ben K.

Computer Software, 1-10 employees

Less than a year

5.0
June 2023

practical and user friendly accounting

Pros

Xero is a very user friendly piece of software to work with.

Cons

As far as I can tell, the software doesn't really have many flaws.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CKK

CA Krishan K.

Accounting, 1-10 employees

Less than 6 months

5.0
June 2023

bank feeds and bulk uploads shine

Pros

Connecting bank accounts is easy and being able to upload Excel files for bulk updates is really helpful.

Cons

I am still new to the platform so at this point I haven't come across anything negative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM

Jabir M.

Accounting, 51-100 employees

More than a year

5.0
June 2023

multicurrency support is fantastic

Pros

Handling multiple currencies has been incredibly helpful and makes a big difference.

Cons

The reporting layout could still use some work and would benefit from a more modern design.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MT

Marek T.

Financial Services, 11-50 employees

Free Trial

4.0
June 2023

clean dashboard and handy integrations

Pros

Xero felt easy to use thanks to its clear layout and user friendly design. Moving between different accounting features was simple and did not take much effort to learn. The dashboard gave a clear snapshot of finances and pulling up key details like invoices, expenses and bank transactions was quick. I also liked the wide range of integrations with other business tools which helped keep data flowing smoothly and supported more automation. The mobile apps also made it easy to stay on top of finances while away from the desk. Overall, it delivered an easy to use experience that made daily accounting much more manageable.

Cons

One thing that felt limiting was the lack of flexibility in some reports and templates. While it includes the standard financial reports and template options, adjusting them for more specific business needs or adding extra data fields often takes technical know-how or help from a professional. It would be much more useful for businesses with unique reporting needs if there were more options to customize reports and templates to match individual preferences.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

SW

Sharon W.

Logistics and Supply Chain, 11-50 employees

More than a year

5.0
May 2023

clear language and navigation

Pros

Everything is written in plain English which makes the platform feel much more approachable and it's easier to find what I need without digging around.

Cons

It's a little too simple to make mistakes at times and I can accidentally enter information into the wrong ledger.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AY

Allen Y.

Food Production, 11-50 employees

More than a year

4.0
May 2023

Provide remote access

Pros

Xero fit into our business processes and daily workflow very well. The standard reports are genuinely helpful and creating custom reports or doing deeper analysis is fairly easy. The cloud-based setup is also a big plus as it lets us access everything remotely from almost anywhere.

Cons

There really aren't many downsides overall but a wider range of integrations with transitional apps would make it even better. It would be useful to connect with apps that track mileage, handle POS activity like sales, credits and refunds and pull invoices automatically from regular suppliers or vendors such as utility providers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

CB

Collin B.

Information Technology and Services, 51-100 employees

More than a year

4.0
May 2023

time-saving billing and invoicing

Pros

Using Xero has helped me cut down a lot of time and effort by removing manual accounting work especially with recurring billing and invoicing handled automatically.

Cons

The mobile app on my iOS 14 device doesn't include all the features that are available in the cloud version. Another downside is that the software doesn't offer offline access which I don't like.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

BB

Benjamin B.

Civic & Social Organization, 101-500 employees

More than a year

5.0
May 2023

clean interface makes it more likable

Pros

The interface is user friendly and well designed so getting around Xero and handling accounting tasks doesn't require much training or a big learning curve.

Cons

The app still falls short compared to the desktop version since its functionality isn't as powerful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TH

Tamara H.

Staffing and Recruiting, 1-10 employees

More than a year

4.0
May 2023

user friendly fit for small business

Pros

Being an off the shelf solution, it was quick to get up and running. It's very user friendly and includes pretty much everything needed to manage a small business.

Cons

A few features feel a bit too basic and could use more depth. As the company expands, the limited functionality becomes more noticeable and less suitable for a larger business.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

SB

Stacie B.

Human Resources, 11-50 employees

More than a year

5.0
May 2023

handy time tracking for projects

Pros

Recording time entries is really useful and it makes it simple to see exactly how many hours were spent on each project so those hours can be billed properly.

Cons

One annoying part is that when logging in to enter time, it doesn't open directly to the current week. Instead it seems to land on a random date such as mine keeps showing December 21.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

Michaela S.

Human Resources, 11-50 employees

More than a year

5.0
May 2023

fast setup and simple workflow

Pros

This product is very easy to use and fitting it into our business processes happened quickly without any hassle. From the initial setup to daily use, everything was simple and efficient so we were up and running in no time.

Cons

I don't have any complaints about it. It's the best product I have used so far and On top of that it's simple to train other people on as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AG

Ashleigh G.

Information Technology and Services, 11-50 employees

More than a year

5.0
May 2023

all in one accounting relief

Pros

Having everything in one place is a huge plus. I don't have to juggle multiple tools just to manage my accounts because this software already covers everything I need.

Cons

At times error messages pop up and customer support can take a while to get back to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

TM

Thamsanqa M.

Commercial Real Estate, 1-10 employees

Free Trial

5.0
May 2023

helpful accounting for non-finance users

Pros

Xero is very user friendly especially for people without a finance background and the core accounting features do the job well.

Cons

The balance sheet section could be better to read and compared with other products, there is less flexibility to fully customize the layout.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EK

Elaine K.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
May 2023

fast daily reconciliation

Pros

Daily reconciliation saves a lot of time and makes the routine accounting work much more efficient.

Cons

The initial setup was quite complicated and there's no way I could have managed it on my own. After everything was configured though, it has worked really well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

SIM

Syed Imran M.

Management Consulting, 1-10 employees

Less than a year

5.0
May 2023

excellent integrations for planning

Pros

One of Xero's biggest strengths is how well it connects with a wide range of third-party apps. I use it alongside Fathom for client forecasting and forward planning and that integration has been a real advantage.

Cons

The initial setup seems a bit complex and confusing and it could definitely be made more user friendly. The payroll feature for handling advance leave also isn't very easy.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

JC

Joshua C.

Information Technology and Services, 11-50 employees

Less than a year

5.0
May 2023

flexible accounting that fits us

Pros

Xero software is user friendly and it has all the features our organization needs to manage accounting effectively.

Cons

It may not be the right match for every organization but it works well for us and there's still plenty of room to grow with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10