Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SM

Stuart M.

Design, 11-50 employees

Less than 6 months

4.0
April 2023

handy ledger and integrations

Pros

Using it for the accounting ledger has been very easy and it integrates well with the other software our team already uses.

Cons

That said it doesn't perform as well as our other software when it comes to broader accounting tasks and payroll.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Management Consulting, 1-10 employees

More than a year

5.0
April 2023

Powerful cash coding standout

Pros

Compared with MYOB Account Right, Xero clearly seems like the stronger option in this space. I used MYOB for another client and while it does have a few benefits, it doesn't come across as nearly as good when it comes to functionality. Xero especially stands out in bank reconciliation and the cash coding feature makes a big difference.

Cons

The biggest downside is the cost since it is fairly expensive. It also becomes tricky to manage when you have multiple businesses with different ABNs under one holding company because they cannot be integrated together. You need to create a separate file for each company which means you miss out on having one complete, holistic view of the overall business.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

EG

evelyn g.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
April 2023

quick to pick up

Pros

Even though I only use a small part of what Xero offers, getting started was very easy and I needed very little help. It seems like an accounting tool that almost anyone can figure out without much instruction.

Cons

One part I couldn't get to work the way I needed was the budgeting feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

VN

Vaughn N.

Construction, 11-50 employees

More than a year

4.0
April 2023

powerful reports and reconciliation

Pros

Xero is very user friendly, affordable and still packed with powerful features. The reconciliation tools are excellent and there's a huge range of reports available which I really value.

Cons

The inventory side really needs stronger stock management. It doesn't handle multi-depot setups or different stock locations and that was a major downside for us.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MC

Mike C.

Accounting, 1-10 employees

Less than a year

5.0
April 2023

live data and mobile invoicing

Pros

Using this has been really easy. Having access to live financial data is a big plus, bank reconciliation is much simpler with the bank feeds and being able to create invoices while on the go is incredibly convenient.

Cons

Only thing I'd really want is telephone support instead of just online support. Aside from that, I don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PH

padraig h.

Information Technology and Services, 51-100 employees

More than a year

3.0
April 2023

Easy access, better layout needed

Pros

Xero was simple enough and felt very easy to use. Plus I could access whatever I needed without much trouble.

Cons

There wasn't really anything specific I disliked although the layout could maybe be improved a bit.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

SC

Sarah C.

Telecommunications, 11-50 employees

Less than a year

5.0
April 2023

very user friendly accounting tool

Pros

Straight away the platform seems simple to use and very manageable overall.

Cons

the features included are really good and I wouldn't want to change anything about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CD

Christina D.

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0
April 2023

fantastic third-party integrations

Pros

One of the best parts is how well it connects with third-party platforms. It integrates nicely with things like booking engines, payment gateways, timesheets and more.

Cons

One thing I still cannot figure out is how to adjust the invoice margin layout. The company details I set to appear in the top right corner of the invoice always end up looking messy and I haven't been able to find any guidance on how to fix the margins to make it look neat and tidy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ID

Izzi D.

Education Management, 1-10 employees

More than a year

5.0
April 2023

flexible reports and helpful support

Pros

Running Ops and Finance for a startup without an accounting background, I was still able to configure Xero around how our business works and keep it updated well enough to produce useful monthly reports and send customer invoices. Whenever I needed to figure something new out, the knowledge base and helpdesk were genuinely very helpful.

Cons

The expenses side was confusing when I tried to use it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JS

James S.

Telecommunications, 11-50 employees

Less than a year

5.0
April 2023

secure and simple payroll

Pros

This is very easy to use. I never ran into any issues and everything could be done with just a few mouse clicks. Overall was simple enough that I didn't need any training to figure it out.

Cons

I honestly didn't have anything to complain about. It felt secure and easy to use for everything from checking my pay to booking time off for leave.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LH

Laura H.

Hospital & Health Care, 500+ employees

More than a year

4.0
April 2023

ideal fit for small teams

Pros

Even without an accounting background, Xero is simple and easy to work with. The day to day tasks follow clear processes like paying suppliers and receiving incoming money which makes it very practical. For a business of that size, it's the best option. It's a reliable way to keep track of company finances and it's software I end up using all the time.

Cons

Since it's built with small businesses in mind, there are some basic limitations, such as journal approval restrictions. Once a company's billing activity grows beyond a certain point, one instance is no longer enough and multiple instances have to be run in parallel to handle the full volume of bills.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

KS

Kyle S.

Telecommunications, 11-50 employees

More than a year

5.0
April 2023

Clean layout and helpful integrations

Pros

Getting this into the business was easy and using it day to day is very hassle free. The layout is clean, simple and well organized and overall I have been really satisfied with what the product delivers.

Cons

Having used it over the past few years, I honestly haven't come across anything I'd want to change or mention as a negative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Sarah M.

Telecommunications, 11-50 employees

More than a year

5.0
April 2023

modern accounting that delivers

Pros

After using other accounting platforms before, it's refreshing to have something like Xero that makes everyday invoicing, banking and reporting seem so simple. It really is like accounting software updated for how people work today.

Cons

I don't see any real downsides. It's a very simple accounting tool that keeps everything clear and uncomplicated.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

NE

Nigel E.

Management Consulting, 1-10 employees

More than a year

5.0
April 2023

packed with useful features

Pros

There are plenty of really useful features, it's simple to move around the system and get tasks done and the regular updates are a nice bonus.

Cons

The invoicing templates are a little more complicated than they need to be.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

BN

Bobbi N.

Information Technology and Services, 11-50 employees

More than a year

5.0
April 2023

powerful invoicing and integrations

Pros

Across both my main company and my personal consultancy work, Xero has been a reliable accounting tool to use regularly. The invoicing process is very simple and the related insights and analytics are especially useful. It also connects well with other systems we use, such as payroll software which means payroll entries are posted to the ledger automatically. The bank feeds work well too and reconciling transactions is quick to get through. On top of that there's a strong library of help articles available when needed.

Cons

Like a lot of accounting software it can still feel complex and it's not always immediately clear how to complete certain tasks. The interface could be more user friendly too because there are times when I end up clicking around to work out where something is. It doesn't remove every reason you might still need an accountant but overall it remains a very decent product.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

NC

Natalie C.

E-Learning, 11-50 employees

More than a year

5.0
April 2023

fantastic reporting and simple design

Pros

Since switching to Xero in 2015 it has completely changed how I handle company accounting. It walks you through each step in a very simple manner and the design stays simple while still delivering really strong reporting. It's an excellent system overall.

Cons

The only thing I'd like to see improved is the project management side, even though that isn't really its core purpose. It would be better if delivery connected more directly with invoicing but that's something that will probably improve over time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KJ

King J.

Design, 1-10 employees

More than a year

4.0
April 2023

powerful reporting and reconciliation

Pros

Advanced reporting and bank reconciliation tools make managing finances very efficient and easy.

Cons

The pricing is higher than some competing options which can make it harder for smaller businesses or startups to justify.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

KD

Karim D.

Telecommunications, 500+ employees

More than a year

5.0
April 2023

fantastic help for my business

Pros

With this one my small business manages so much more comfortably and it really makes handling everything a lot easier for me. it's been wonderful.

Cons

The only downside so far is the subscription cost but aside from that, it's still acceptable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MK

Mehdi K.

Accounting, 51-100 employees

More than a year

5.0
April 2023

anywhere access is fantastic

Pros

Being cloud-based is a huge plus with Xero. I can get to my financial information from anywhere as long as I have an internet connection which makes managing things much more convenient.

Cons

One downside is the customer support. Some users get frustrated by the available support options especially because there isn't phone support.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

SR

Skye R.

Chemicals, 1-10 employees

Less than a year

5.0
April 2023

cashflow visibility that helps

Pros

Xero lets me keep a close eye on our company's cash flow quickly and gives my partners full visibility without having to wait for shareholder meetings.

Cons

I don't like having to manually send the first invoice before the automatic invoice reminders will start.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10