Kristen C.
Health, Wellness and Fitness, 11-50 employees
More than a year
“user friendly accounting that delivers”
Pros
Running the books for our practice has been surprisingly easy with this software, even though I am not a professional accountant. The layout is very user friendly, the initial setup was done quickly and the training provided was excellent. Bank feeds come in automatically and the reports are clearly named, well explained and simple to generate whenever needed.
Cons
I don't have any real complaints about it. Getting started was quick, the daily feeds work reliably without any problems and whenever I have contacted support, they've taken care of the issue the same day.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
najmus saqib s.
Banking, 500+ employees
Less than a year
“fast invoicing and payment alerts”
Pros
Using this app cuts down a lot of wasted time and makes the whole process far less of a hassle. Creating invoices and bills is quick and the payment notification feature is really helpful when money comes in. I also don't need to worry about manually updating invoices after a payment because it handles that automatically and works really well.
Cons
Customer support still needs improvement. Some of the updates don't feel very useful and the email verification process could definitely be better too.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Yvonne Grace G.
Hospital & Health Care, 51-100 employees
More than a year
“reliable reporting and simple workflow”
Pros
Xero is easy to use for our whole team including people without an accounting background. The functions are simple and clear which makes our daily tasks much easier. Generating reports is very quick and the results are always accurate.
Cons
It has never let me down and I have been using it for a long time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Accounting, 1-10 employees
More than a year
“packed with useful integrations”
Pros
It comes loaded with integrations and handles just about everything a small business would need for accounting and bookkeeping.
Cons
Customer support has clearly gone downhill over the last two years.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mostafa F.
Marketing and Advertising, 51-100 employees
More than a year
“powerful time-saving accounting”
Pros
With its advanced capabilities, this app has turned into an excellent accounting solution for keeping finances under control.
Cons
I am genuinely impressed by how much time and effort it has helped me save.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ben B.
Staffing and Recruiting, 1-10 employees
More than a year
“user friendly accounting setup”
Pros
Most people should be able to use it without much trouble and the layout is easy to move around in.
Cons
Getting in touch with support is almost impossible and even figuring out how to find help is frustrating. If you don't have an accounting background some of the terminology and the way certain features work can feel confusing and hard to follow.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Daniel H.
Construction, 1-10 employees
More than a year
“handy integrations for payroll”
Pros
The integrations work really well especially pulling timesheets in from Deputy and handling invoicing through Buildxact.
Cons
It would be even better if more information could flow back into Buildxact from this tool particularly when reconciling invoices and similar tasks.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Karen D.
Professional Training & Coaching, 1-10 employees
Less than a year
“user friendly but pricey”
Pros
Xero has been a good option because it's user friendly and widely used by businesses which makes it practical to work with.
Cons
The downside is that it feels a bit expensive especially for me and for people running a startup.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
6
Functionality
6
Darren H.
Telecommunications, 11-50 employees
Less than a year
“simple payslip access”
Pros
Getting to my payslips and downloading them was very easy. The website is also simple to access and the login process is clear and uncomplicated.
Cons
after using this product with my company for more than two years, I haven't come across any downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cassandra H.
Human Resources, 1-10 employees
More than a year
“quick to navigate”
Pros
The system is easy to use which really mattered as a beginner with limited time. I was able to find what I needed quickly and use it without much hassle.
Cons
One thing that could be better is the lack of notifications or checks during invoicing especially while still learning how everything works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
wendsom i.
Internet, 1-10 employees
More than a year
“handy invoicing for business”
Pros
It's a nice accounting tool for managing your business finances and sending invoices to clients.
Cons
Invoices are not always sent properly so you still have to check them regularly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Monica D.
Marketing and Advertising, 1-10 employees
Free Trial
“powerful accounting automation”
Pros
Xero is an online accounting solution that's user friendly, accessible and lets us automate processes while keeping our accounts updated in real time. So if you need an effective accounting tool, it can be a very good option.
Cons
It can be a bit difficult to learn if you don't have much accounting experience. Customer support also isn't always that good when you have questions about the accounting side of the application.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Maarten d.
Electrical/ Electronic Manufacturing, 1-10 employees
More than a year
“fast sales tax workflow”
Pros
Getting up to speed with it was really easy and handling sales taxes takes very little time now.
Cons
One issue that comes up occasionally is the automatic bank feed importing duplicate bank statements.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Nazakat H.
Supermarkets, 11-50 employees
More than a year
“time-saving cloud integrations”
Pros
The cloud setup, strong integrations and bank account syncing cut down a huge amount of manual work and save a lot of time.
Cons
Support can be limited and a bit inconsistent at times but once something is clarified or fixed, the system is easy to use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Anonymous
Information Technology and Services, 1-10 employees
Less than 6 months
“Simple budgeting powerhouse”
Pros
Running our business finances has been so much better with Xero. The software is very user friendly and easy to use which makes it an excellent fit for small businesses that don't want to get stuck dealing with overly complicated accounting tasks. Since switching to this tool, we have been able to organize our finances more efficiently and make budgeting feel much more manageable. I'd definitely recommend this excellent accounting software.
Cons
At this point I really haven't run into any downsides with this tool especially considering how many features it offers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Isaiah O.
Human Resources, 1-10 employees
More than a year
“helpful accounting tool for learning”
Pros
Works well for small and medium sized businesses and it's also a greta option for students who want hands-on experience with an accounting platform. It handles calculations and accounting information fairly accurately.
Cons
The feature set still feels a bit limited and there's definitely room for more. Debt tracking can be somewhat difficult especially without the right tools or features built in for it.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Catherine L.
Accounting, 1-10 employees
More than a year
“client-friendly accounting tools”
Pros
One of the best parts is how user friendly it is for my clients who don't have an accounting background. They're able to move around the system confidently and quickly find the information they need.
Cons
I do wish it had a way to consolidate companies since a few of my clients operate multiple entities.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
sajal w.
Education Management, 11-50 employees
Free Trial
“reliable cloud accounting”
Pros
Keeping our accounts organized has become much easier with Xero thanks to its cloud-based setup. We can securely store our data there, along with details for multiple bank accounts which has been a big help for us.
Cons
It's a really good accounting software overall though there are still a few additional tools that could be included.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Naomi P.
Construction, 51-100 employees
Less than a year
“user friendly accounting setup”
Pros
The platform is very user friendly, even for people who don't have an accounting background.
Cons
One issue that comes up now and then is duplicate suppliers so an automatic duplicate recognition feature would be really helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jack M.
Media Production, 1-10 employees
More than a year
“fast setup for every team”
Pros
Getting the team up and running was quick and just about anyone can use it without needing much training.
Cons
I'd still like better access to the APIs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10