Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

GA

Gillian A.

Music, 1-10 employees

More than a year

4.0
March 2023

friendly start for beginners

Pros

Getting started with Xero as someone new to accounting software has been fairly easy and it didn't take long to get comfortable with the basics.

Cons

A few features do feel tucked away though and I still end up checking the help guide whenever I need to track them down.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

DD

David D.

Information Technology and Services, 1-10 employees

More than a year

5.0
March 2023

powerful reconciliations and integrations

Pros

Xero integrates with many software tools which makes reconciliation much easier. Its reconciliation feature is especially impressive and really helps keep bookkeeping organized and manageable.

Cons

The interface feels quite outdated and could definitely use a refresh especially the menu layout. At times even basic items are hard to locate unless you dig through the settings to find them.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AA

Adamu A.

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0
March 2023

bookkeeping that saves time

Pros

The bookkeeping tools really make day to day work more manageable and take a lot of hassle out of the process.

Cons

It can feel a bit complicated at first because there are so many different features packed into the software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

LG

Lourdes G.

Supermarkets, 101-500 employees

More than a year

4.0
March 2023

integrated tools and simple updates

Pros

Using it is really easy, with an integrated interface that keeps everything connected. It also makes it simple to apply changes and integrations without much hassle.

Cons

It struggles when uploading large amounts of data and the pricing feels quite high.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

MA

Mohammad A.

Computer Software, 500+ employees

More than a year

5.0
March 2023

clear balance sheets and profit insights

Pros

The balance sheets are really well laid out. Once you choose the reporting period, everything is presented clearly in a way that makes it much simpler to understand where the business stands in terms of profit and loss.

Cons

One downside is that they no longer handle payroll so you have to pay a third-party service to take care of it. That's a pretty important function for any company relying on an accounting system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MK

Mitali K.

Computer Software, 1-10 employees

Less than a year

4.0
March 2023

fast payments and tidy invoicing

Pros

Payments go through quickly and the bank reconciliation works really well too. Invoices stay organized and are managed properly, while the billing and invoicing process is simple to handle. It also makes accounting much more manageable overall especially with its efficient payroll tools.

Cons

There's still room to improve the small business accounting side of it. The expense reports could also use more customizable themes to make them more useful and effective.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

JN

Jeevesh N.

Computer Software, 1-10 employees

Less than a year

4.0
March 2023

user friendly accounting and invoicing

Pros

Handling accounting with Xero is very convenient thanks to its user friendly interface. Billing and invoicing are simple to manage and the inventory management features work really well too. It's also a good option for running a small business and the financial reporting is useful and performs well overall.

Cons

Payroll management could still use some improvement since it's such an essential part of the overall purpose. I also think the financial reporting could be refined further although everything else works fine.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

AW

Adam W.

Machinery, 11-50 employees

More than a year

4.0
March 2023

business runs better with xero

Pros

A user friendly accounting platform that helps keep the business running more efficiently.

Cons

My only real complaint is when I go looking for a feature that feels like it should already be there, only to discover users have been asking for it for years and the team still hasn't managed to add or fix it. It's a small frustration overall.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

SA

Sahil A.

Computer Software, 1-10 employees

Less than a year

4.0
March 2023

billing, payroll and reporting win

Pros

Handling billing and invoicing with Xero has been really easy and the payroll tools have been just as helpful. The financial reporting side is also well done, simple to manage and genuinely useful for keeping track of things.

Cons

One concern I do have is around data privacy since very sensitive information gets shared in the system. Bank reconciliation also feels like an area that still needs more improvement and attention.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

PL

Patrycja L.

Staffing and Recruiting, 1-10 employees

Less than a year

5.0
March 2023

clear interface with added security

Pros

The software is pretty easy to use and most of it is clear to use. The two-step verification is also a really nice touch, adding an extra layer of security to help protect sensitive information.

Cons

Handling credit note allocation and reversing reconciliations can be a little confusing and those parts could definitely be made more simplified.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SJ

Shaun J.

Financial Services, 101-500 employees

Less than 6 months

5.0
March 2023

fast workflows and handy app

Pros

Xero makes day to day tasks much simpler and more efficient which really helps improve productivity. The app and cloud-based platform are excellent and user friendly features like snapping receipts and uploading them save a huge amount of time.

Cons

Other than the occasional bank feed connection issue, it's difficult to find much wrong with the software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

FSE

Ferhat Suat E.

Computer Software, 1-10 employees

Less than 6 months

5.0
March 2023

powerful integrations and flexible tracking

Pros

There are tons of integrations available and the segmentation and class tracking options are really extensive. That flexibility is very impressive.

Cons

Getting comfortable with it has been difficult for me and the interface feels cluttered and a bit disorganized.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 1-10 employees

Less than 6 months

3.0
March 2023

convenient access with a learning curve

Pros

Having everything in Xero available from anywhere has been really convenient and the automated invoicing takes a lot of work off my plate. I genuinely enjoy using it for managing my financial information.

Cons

At the beginning getting familiar with all the features and settings felt a little overwhelming. After spending some time with it though, it become easy to use.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

A

Anonymous

Information Technology and Services, 51-100 employees

Less than a year

4.0
March 2023

flexible cloud accounting

Pros

Being cloud-based makes it really convenient to access and the platform is easy to use. Also it helps cut down manual work with automation and integrating it with other tools is pretty well.

Cons

The functionality and reporting features feel somewhat limited and the pricing is a little on the expensive side.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

PK

Pankaj K.

Education Management, 101-500 employees

More than a year

5.0
February 2023

accounting management made simple

Pros

Handling all of the accounting is much simpler with this software.

Cons

It does require a dedicated person to manage it since there are a lot of things that need to be handled.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JN

James N.

Marketing and Advertising, 1-10 employees

Less than a year

5.0
February 2023

clear payslips and hassle-free access

Pros

Viewing payslips is very easy and everything is laid out clearly and accurately without any unnecessary complications.

Cons

The update section at the bottom of the page is not ideal because it can sometimes get in the way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PK

Prathima K.

Computer Software, 1-10 employees

Less than a year

4.0
February 2023

automation that really helps

Pros

Automating bank reconciliation, invoice creation and payment reminders has easily been one of the most useful parts of using Xero for me. The level of customization is also really impressive. On top of that payment processing and financial reporting have both felt very smooth throughout.

Cons

The online invoicing works well overall but it still feels like it could be improved further. User permissions are also pretty limited right now and that's definitely an area that could be better.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

DR

Deyna R.

Information Technology and Services, 500+ employees

More than a year

5.0
February 2023

versatile accounting and billing

Pros

One thing that stands out about this tool is how well it handles day to day financial operations. It helps organize accounting tasks and even supports banking procedures making it easier to record and manage the organization's financial processes. It's commonly used in accounting environments but its billing features make it useful far beyond that, without many limitations.

Cons

It works well across different types of companies and supports operations, calculations and more accurate recordkeeping. As for downsides, there really are not many to mention with this tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AP

Alka P.

Real Estate, 1-10 employees

Less than a year

4.0
February 2023

helpful invoice reminders

Pros

Keeping tabs on unpaid invoices is much less of a hassle because the system tracks them and sends reminders automatically which saves time that can be used on other work.

Cons

Payment tracking can sometimes go missing and if the app is not synced with the banking app regularly, it may send reminders that are not actually needed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

PJ

Pawan J.

E-Learning, 101-500 employees

Less than a year

4.0
February 2023

transparent tools and handy filing

Pros

This program is simple. Setup is quick and the interface is clear and easy to use. It is like someone designed it for real users, not just for accountants which makes daily tasks much easier. A strong community of accountants supports it which adds confidence. Depending on your plan, you can file taxes and payroll directly with IRD. The recurring billing feature also helps ensure payments go out on time without extra work.

Cons

Support is limited to online help so there is no phone support when you need direct assistance. A number of important topics are not explained well enough in the how-to guides either, such as best practices for paying dividends. The subscription is also a bit expensive and the software is not available on the Windows platform.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6