Total 1555 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Accounting, 1-10 employees

More than a year

4.0

“reconciling and invoicing delight”

Pros

Reconciling accounts, sending invoices and handling bills has been really convenient with this software.

Cons

The recent updates to the display and the changes made to reports have been a downside.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

GA
Gillian A.

Music, 1-10 employees

More than a year

4.0

“friendly start for beginners”

Pros

Getting started with Xero as someone new to accounting software has been fairly easy and it didn't take long to get comfortable with the basics.

Cons

A few features do feel tucked away though and I still end up checking the help guide whenever I need to track them down.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

DD
David D.

Information Technology and Services, 1-10 employees

More than a year

5.0

“powerful reconciliations and integrations”

Pros

Xero integrates with many software tools which makes reconciliation much easier. Its reconciliation feature is especially impressive and really helps keep bookkeeping organized and manageable.

Cons

The interface feels quite outdated and could definitely use a refresh especially the menu layout. At times even basic items are hard to locate unless you dig through the settings to find them.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AA
Adamu A.

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0

“bookkeeping that saves time”

Pros

The bookkeeping tools really make day to day work more manageable and take a lot of hassle out of the process.

Cons

It can feel a bit complicated at first because there are so many different features packed into the software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

LG
Lourdes G.

Supermarkets, 101-500 employees

More than a year

4.0

“integrated tools and simple updates”

Pros

Using it is really easy, with an integrated interface that keeps everything connected. It also makes it simple to apply changes and integrations without much hassle.

Cons

It struggles when uploading large amounts of data and the pricing feels quite high.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

MA
Mohammad A.

Computer Software, 500+ employees

More than a year

5.0

“clear balance sheets and profit insights”

Pros

The balance sheets are really well laid out. Once you choose the reporting period, everything is presented clearly in a way that makes it much simpler to understand where the business stands in terms of profit and loss.

Cons

One downside is that they no longer handle payroll so you have to pay a third-party service to take care of it. That's a pretty important function for any company relying on an accounting system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MK
Mitali K.

Computer Software, 1-10 employees

Less than a year

4.0

“fast payments and tidy invoicing”

Pros

Payments go through quickly and the bank reconciliation works really well too. Invoices stay organized and are managed properly, while the billing and invoicing process is simple to handle. It also makes accounting much more manageable overall especially with its efficient payroll tools.

Cons

There's still room to improve the small business accounting side of it. The expense reports could also use more customizable themes to make them more useful and effective.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

JN
Jeevesh N.

Computer Software, 1-10 employees

Less than a year

4.0

“user friendly accounting and invoicing”

Pros

Handling accounting with Xero is very convenient thanks to its user friendly interface. Billing and invoicing are simple to manage and the inventory management features work really well too. It's also a good option for running a small business and the financial reporting is useful and performs well overall.

Cons

Payroll management could still use some improvement since it's such an essential part of the overall purpose. I also think the financial reporting could be refined further although everything else works fine.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

AW
Adam W.

Machinery, 11-50 employees

More than a year

4.0

“business runs better with xero”

Pros

A user friendly accounting platform that helps keep the business running more efficiently.

Cons

My only real complaint is when I go looking for a feature that feels like it should already be there, only to discover users have been asking for it for years and the team still hasn't managed to add or fix it. It's a small frustration overall.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

SA
Sahil A.

Computer Software, 1-10 employees

Less than a year

4.0

“billing, payroll and reporting win”

Pros

Handling billing and invoicing with Xero has been really easy and the payroll tools have been just as helpful. The financial reporting side is also well done, simple to manage and genuinely useful for keeping track of things.

Cons

One concern I do have is around data privacy since very sensitive information gets shared in the system. Bank reconciliation also feels like an area that still needs more improvement and attention.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

PL
Patrycja L.

Staffing and Recruiting, 1-10 employees

Less than a year

5.0

“clear interface with added security”

Pros

The software is pretty easy to use and most of it is clear to use. The two-step verification is also a really nice touch, adding an extra layer of security to help protect sensitive information.

Cons

Handling credit note allocation and reversing reconciliations can be a little confusing and those parts could definitely be made more simplified.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SJ
Shaun J.

Financial Services, 101-500 employees

Less than 6 months

5.0

“fast workflows and handy app”

Pros

Xero makes day to day tasks much simpler and more efficient which really helps improve productivity. The app and cloud-based platform are excellent and user friendly features like snapping receipts and uploading them save a huge amount of time.

Cons

Other than the occasional bank feed connection issue, it's difficult to find much wrong with the software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

FSE
Ferhat Suat E.

Computer Software, 1-10 employees

Less than 6 months

5.0

“powerful integrations and flexible tracking”

Pros

There are tons of integrations available and the segmentation and class tracking options are really extensive. That flexibility is very impressive.

Cons

Getting comfortable with it has been difficult for me and the interface feels cluttered and a bit disorganized.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Information Technology and Services, 1-10 employees

Less than 6 months

3.0

“convenient access with a learning curve”

Pros

Having everything in Xero available from anywhere has been really convenient and the automated invoicing takes a lot of work off my plate. I genuinely enjoy using it for managing my financial information.

Cons

At the beginning getting familiar with all the features and settings felt a little overwhelming. After spending some time with it though, it become easy to use.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

A
Anonymous

Information Technology and Services, 51-100 employees

Less than a year

4.0

“flexible cloud accounting”

Pros

Being cloud-based makes it really convenient to access and the platform is easy to use. Also it helps cut down manual work with automation and integrating it with other tools is pretty well.

Cons

The functionality and reporting features feel somewhat limited and the pricing is a little on the expensive side.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

PK
Pankaj K.

Education Management, 101-500 employees

More than a year

5.0

“accounting management made simple”

Pros

Handling all of the accounting is much simpler with this software.

Cons

It does require a dedicated person to manage it since there are a lot of things that need to be handled.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JN
James N.

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“clear payslips and hassle-free access”

Pros

Viewing payslips is very easy and everything is laid out clearly and accurately without any unnecessary complications.

Cons

The update section at the bottom of the page is not ideal because it can sometimes get in the way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PK
Prathima K.

Computer Software, 1-10 employees

Less than a year

4.0

“automation that really helps”

Pros

Automating bank reconciliation, invoice creation and payment reminders has easily been one of the most useful parts of using Xero for me. The level of customization is also really impressive. On top of that payment processing and financial reporting have both felt very smooth throughout.

Cons

The online invoicing works well overall but it still feels like it could be improved further. User permissions are also pretty limited right now and that's definitely an area that could be better.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

DR
Deyna R.

Information Technology and Services, 500+ employees

More than a year

5.0

“versatile accounting and billing”

Pros

One thing that stands out about this tool is how well it handles day to day financial operations. It helps organize accounting tasks and even supports banking procedures making it easier to record and manage the organization's financial processes. It's commonly used in accounting environments but its billing features make it useful far beyond that, without many limitations.

Cons

It works well across different types of companies and supports operations, calculations and more accurate recordkeeping. As for downsides, there really are not many to mention with this tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AP
Alka P.

Real Estate, 1-10 employees

Less than a year

4.0

“helpful invoice reminders”

Pros

Keeping tabs on unpaid invoices is much less of a hassle because the system tracks them and sends reminders automatically which saves time that can be used on other work.

Cons

Payment tracking can sometimes go missing and if the app is not synced with the banking app regularly, it may send reminders that are not actually needed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7