Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

GB

George B.

Professional Training & Coaching, 11-50 employees

Less than a year

5.0
February 2023

paperless receipts and quick onboarding

Pros

Getting the team comfortable with the software was pretty easy and the onboarding process went very smoothly. It also removes the need to keep physical receipts around which is a big plus.

Cons

The price of the service is really the only downside, aside from a few users who felt parts of it were a bit confusing.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

SA

Swaroop A.

Animation, 101-500 employees

Less than 6 months

4.0
February 2023

accurate budget forecasting

Pros

Among the accounting platforms I have used, this one has been the best and I especially loved the budget forecasting feature. It delivers accurate budget forecasts and the rest of the features are good as well.

Cons

It would be even better if the expense claim and data export features were updated since that would make the app more convenient for users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

LK

Liam K.

Retail, 11-50 employees

Less than a year

4.0
February 2023

better invoicing flexibility

Pros

There's a lot more variety and control over how we invoice customers and what we include which has been really good.

Cons

One downside is that it doesn't offer as many integrations as platforms like Stripe.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Marketing and Advertising, 101-500 employees

Less than 6 months

5.0
February 2023

powerful integrations and clean interface

Pros

Right from the start the interface seems user friendly so it's simple for both accountants and business owners to stay on top of finances and manage everything without much hassle. It also connects well with a wide range of third-party tools and services, including CRM systems, payroll platforms and payment gateways. On top of the core accounting features, Xero offers additional services like payroll processing, project management and inventory management. It's also reassuring to see that the company operates in more than 180 countries and serves over two million customers worldwide.

Cons

The pricing feels a little high for us and the customization options are fairly limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RB

Rahul B.

Consumer Electronics, 1-10 employees

Less than 6 months

5.0
February 2023

clean dashboard for startups

Pros

Its interface is very user friendly and never seems intimidating which is a big plus when you do not come from an accounting background. As a startup founder wearing multiple hats, I need something that helps me stay on top of bookkeeping without adding more stress and Xero does that really well. The dashboard also gives a clear view of how the business is doing and makes it easier to keep track of our runway.

Cons

I have a positive view of the product, with payroll being the only real downside. It does not include native payroll support and instead depends on a Gusto integration. Gusto works well but for an early-stage startup that is just getting going, it can feel a bit too expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

IT

Ibrahima T.

Arts and Crafts, 1-10 employees

Less than 6 months

5.0
February 2023

secure and affordable pick

Pros

The security and affordable pricing make Xero accessible to just about everyone. I'd definitely recommend Xero without hesitation.

Cons

I haven't noticed any downside so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GS

germain s.

Commercial Real Estate, 1-10 employees

Free Trial

5.0
February 2023

affordable cloud accounting win

Pros

Xero is an affordable cloud-based accounting software that helps organize accounting processes with flexible plans.

Cons

The software makes bill payments simple and also helps with expense claims, accepting payments, project tracking, contract management and file storage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

WK

Walther K.

Marketing and Advertising, 1-10 employees

More than a year

5.0
February 2023

fantastic accounting platform

Pros

This has been an excellent accounting platform to use. The features are genuinely helpful too especially things like the Hubdoc integration, Xerocon events and more.

Cons

it has been incredibly helpful and impressive. I honestly don't have anything negative to say about the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RM

Robert M.

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
February 2023

excellent invoicing and reporting

Pros

One thing I really appreciate about Xero is its excellent invoicing feature which lets you create professional, practical invoices and send them out without any hassle. It also does a very good job with bookkeeping making it possible to store financial documents, files, contracts, bills and receipts in an organized way so everything is easy to find when needed. The reporting feature is also very effective since it generates accurate accounting reports that give clear insight into all financial activities. By reviewing those reports, it becomes much easier to understand business cash flow, overall financial health and key performance metrics. On top of that the customer support has been very helpful and the team consistently provides professional assistance.

Cons

there is nothing I dislike about it. Every feature has been useful and helpful and I am completely satisfied with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RK

Rosemary K.

Construction, 11-50 employees

More than a year

5.0
February 2023

Decent interface

Pros

Xero is incredibly user friendly for handling accounting tasks. The interface is powerful, clean and simple so getting to the features we need and actually using them is very easy. Its bookkeeping tools have been especially impressive making it simple to collect organize and securely store financial records and receipts all in one accessible place. The expense tracking is also very effective, letting you monitor bills, keep up with accounts payable and maintain a clear picture of cash flow. Another big advantage is how well it connects with payment platforms like Stripe which makes accepting online payments much more convenient. On top of that it generates accurate financial reports that give a decent view of the overall financial health of the business.

Cons

it has performed really well for both me and my team. I genuinely do not have any complaints about it or anything negative to point out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GG

Giulio G.

Farming, 101-500 employees

More than a year

3.0
February 2023

mixed with linked transactions

Pros

Using it for single transactions is easy and the interface is user friendly overall.

Cons

Once a single transaction is connected to others, it becomes much less simple to use.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

ND

Neil D.

Marketing and Advertising, 500+ employees

Less than a year

5.0
February 2023

Good for expense tracking

Pros

Accounting software is usually pretty dull but Xero doesn't seem that way at all. It's very user friendly and I have mainly been using it to claim expenses. For that, it has been excellent.

Cons

At times the speed can be an issue so that's one area that could definitely be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Marcos M.

Construction, 1-10 employees

More than a year

5.0
February 2023

versatile and simple accounting tool

Pros

Even with all the functionality it offers, the platform is still quite easy to work with especially for the core tasks. It's clearly built so business owners, accountants and bookkeepers can all use it together without much friction.

Cons

The invoicing side could use an extra field for adding text, a location or even a date. It's not a huge problem but having those dedicated fields would be helpful. The bigger annoyance is the automatic reminder emails going out before the system updates the latest payments received or made. We often get messages from clients upset about reminders sent very early in the morning, even though they had already paid the day before.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DP

Darlene P.

Accounting, 500+ employees

Free Trial

5.0
February 2023

affordable and time-saving accounting

Pros

Having Xero on both desktop and mobile makes it really convenient to use and the interface is very user friendly. It helps us cut costs since many other cloud-based accounting tools are far more expensive and it also includes time-saving features that businesses genuinely need.

Cons

Even though it is more affordable than many other cloud-based accounting software options, it can still feel expensive for some users. Also

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

HKM

Hari Krishna M.

Computer Software, 51-100 employees

Less than a year

4.0
February 2023

Great integrations all around

Pros

It works with a wide range of the other tools and tech stacks I already rely on which is a big plus.

Cons

It doesn't handle multiple decimal places for tax and the interface is kind of confusing. Aside from that it's a very good product.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

RC

Rose C.

Entertainment, 11-50 employees

Less than a year

4.0
February 2023

clean interface and navigation

Pros

The interface is well designed and it's simple to locate exactly what you need without wasting time.

Cons

Connecting our bank accounts has been a real headache. We've worked with both our bank and IT and the issue still isn't resolved which has been very frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JK

John K.

Capital Markets, 1-10 employees

More than a year

5.0
February 2023

powerful integrations that save time

Pros

Xero's integrations are easily the standout feature. They save a lot of time and make the platform useful for far more than just basic accounting tasks.

Cons

One issue that comes up pretty often is the bank feed connection dropping. That said it seems like the problem may be on the banks side so there may not be much the tool can really do to prevent it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AS

Aditya S.

Computer Software, 101-500 employees

Less than a year

5.0
February 2023

powerful accounting toolkit

Pros

One of the biggest advantages of Xero is its strong accounting functionality which helps businesses handle their finances efficiently. It comes with a wide set of tools such as invoicing, accounts payable, accounts receivable, bank reconciliation and other essential accounting features.

Cons

The downside is that its pricing is higher than many similar platforms which can make it difficult to keep using on a regular basis.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AR

Andy R.

Construction, 1-10 employees

More than a year

5.0
February 2023

tradify integration is fantastic

Pros

It works really well with our job management software, Tradify and that connection has been a big plus for us.

Cons

At times it does not seem easy to use which can make things a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Design, 1-10 employees

More than a year

4.0
February 2023

reliable accounting with strong integrations

Pros

At its core Xero delivers on what it's supposed to do and it handles the job well. We are able to use it alongside our accountant without any issues which makes day to day accounting much more practical. Since it's one of the leading platforms in the market, it also integrates with a wide range of other systems and tools so pairing it with our project management software has been easy.

Cons

That said the platform feels dull and outdated. It doesn't seem like much is being invested in improving the product, rolling out new features or showing any clear roadmap for where it's heading. The biggest frustration is the extra-cost expense claim module which is genuinely unpleasant to use. There's no proper way to organise the expenses you've entered so if they aren't added in the exact order of the dates they were spent, it becomes extremely difficult to confirm that everything has been captured or reconciled against a card statement. It feels like a very basic issue that should be simple to fix.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7