Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LD

Linda D.

Human Resources, 1-10 employees

More than a year

5.0
February 2023

excellent compliance tracking

Pros

Xero is very easy to use and its integration with IRD makes compliance accounting feel smooth. Plus it helps us meet all our requirements without much hassle.

Cons

The payroll side of the package is a bit too basic and has trouble keeping up with the more complex needs of a temp agency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Sharem S.

Writing and Editing, 1-10 employees

Free Trial

5.0
February 2023

fantastic mobile invoicing

Pros

The invoicing in Xero has been the biggest highlight for me. I can send invoices right away from my phone, take payments instantly, customize online invoices and do a lot more without any hassle.

Cons

I don't have any complaints. My overall experience with it has been really positive. Their service is friendly and the team is always supportive and available whenever you have questions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PM

Pablo M.

Information Technology and Services, 11-50 employees

Less than 6 months

5.0
February 2023

worth every penny

Pros

It's been a really amazing choice for handling our company accounting and absolutely is worth the money.

Cons

I haven't run into any issues with the solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TH

Thomas H.

Construction, 11-50 employees

More than a year

3.0
February 2023

clear interface, limited quick insights

Pros

The layout is very user friendly, with clear headings that make the software simple to navigate day to day. It is also quick to train new staff on. The expenses app is especially useful since employees can upload their own documents which saves a lot of admin time.

Cons

Many of the numbers you'd want to check at a glance, like the total amount spent with each supplier, aren't visible right away unless you run the right search.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

JW

Jack W.

Logistics and Supply Chain, 11-50 employees

More than a year

5.0
February 2023

helpful tutorials and simple setup

Pros

It is very easy to use and the tutorials do a really good job of showing how everything works. I'd definitely recommend it.

Cons

There's a bit of a learning curve when switching over from another platform but once everything clicks, it becomes very simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AT

Aaron T.

Information Technology and Services, 11-50 employees

More than a year

5.0
February 2023

Decent tool

Pros

Xero is user friendly, quick to learn and simple to work with. It gives a really good all around view of the business which makes managing everything much easier.

Cons

I don't really have any complaints. We use it for invoicing, billing, payroll and leave management and it handles all of that well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JN

James N.

Computer Software, 11-50 employees

Less than a year

4.0
February 2023

flexible cloud access and integrations

Pros

Running a small business, I was excited to try Xero for my accounting tasks. One of the biggest advantages was that it's cloud-based so I could reach my financial information from anywhere. It also works well with a wide range of third-party apps which helped me simplify and speed up my payment and invoicing workflows.

Cons

That said there were a few downsides while using it. The software sometimes felt slow especially when handling larger amounts of data. On top of that the overall cost can rise pretty fast since some features come with extra charges. I also felt there's a fairly steep learning curve which could be difficult for users who don't have an accounting background.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

KP

Kevin P.

Real Estate, 1-10 employees

More than a year

5.0
February 2023

reliable accounting essential

Pros

Using it day to day has been really easy, affordable and dependable. I'd be pretty lost without it at this point.

Cons

A few features seem a bit confusing at times but once you figure out a workaround, it usually stops being much of an issue.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Accounting, 11-50 employees

Less than 6 months

5.0
February 2023

user friendly and very accurate

Pros

Integrating Xero with the business software we already use was easy. Overall it's user friendly and the accuracy has been excellent.

Cons

It doesn't support ETPs (Exchange Trade Products) but even with that limitation, it was still the best decision we made.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MB

Mike B.

Human Resources, 1-10 employees

More than a year

5.0
February 2023

bank links and all in one tools

Pros

The system is very easy to use and it integrates to my bank account without any hassle. I can also handle payroll, invoicing and expenses all in one place.

Cons

I really haven't run into any downsides. Even when something comes up, there are helpful tabs you can click that guide you toward a solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LMI

luanda myatsi I.

Education Management, 51-100 employees

Less than a year

5.0
February 2023

flexible and user friendly accounting

Pros

It's very easy to use for day to day tasks and is quite flexible in the way it handles different activities.

Cons

There are times when saving or recording data becomes a bit complicated.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MA

Marisete A.

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
February 2023

practical tools for daily work

Pros

The tools included are really practical for day to day use and make everyday tasks much more manageable.

Cons

At times the app crashes and having to restart it ends up wasting a lot of time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

IG

Iago G.

Mechanical or Industrial Engineering, 101-500 employees

Less than a year

5.0
February 2023

flexible access and integrations

Pros

Using Xero every day is very easy. It integrates well with our inventory software and bank accounts, saving a lot of time. I also like that you can give different users different permission levels for example, access to receipts and invoices without seeing bank details. On top of that it has many other useful features that you keep discovering as you use it more.

Cons

The biggest downside, in my opinion, is the price since the monthly subscription fee feels too expensive. Other than the cost, the only real drawback is that support is available by email only so getting issues resolved can take longer.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

RM

Robert M.

Professional Training & Coaching, 1-10 employees

More than a year

5.0
February 2023

excellent reports and invoicing

Pros

The report formats are excellent and the invoicing process is simple enough that everyone on the team can handle their work without any trouble. no one has complained.

Cons

The switch over was fairly easy and I really haven't been able to come up with any real criticisms. The only issue here is that this required field length is too long!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Financial Services, 1-10 employees

More than a year

3.0
February 2023

handy access, limited offline use

Pros

Being cloud-based makes it simple to access from multiple locations which is really convenient.

Cons

At the same time since it runs in the cloud, you cannot use it offline and that can be pretty frustrating.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

SB

Sara B.

Hospital & Health Care, 500+ employees

More than a year

5.0
February 2023

reporting and cash flow made simple

Pros

One of the biggest advantages for me is how Xero simplifies creating financial reports like P&Ls and balance sheets. It also makes monitoring and managing cash flow pretty effortless. The app is useful because it keeps expenses easy to track and organize and bank reconciliation is far less complicated with Xero.

Cons

Using tracking categories in the projects module feels like a necessary workaround. It would be much better if the projects area connected with other apps like Expensify. Having multiple rate cards available within the projects section would be a helpful improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SV

Susana V.

Transportation/ Trucking/ Railroad, 500+ employees

Less than 6 months

4.0
February 2023

helpful invoice organization

Pros

Keeping invoices organized is where this app really proves useful. The interface is user friendly so getting around it and using the features doesn't take much effort.

Cons

We're still evaluating how practical it actually is when it comes to reporting and reconciliations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

PH

Paula H.

Restaurants, 101-500 employees

Less than a year

5.0
February 2023

accurate and effortless accounting

Pros

Using it has been incredibly easy and the information it provides is as accurate as I could hope for.

Cons

I wouldn't change a thing as I love everything about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 1-10 employees

More than a year

4.0
February 2023

handy online accounting

Pros

Handling my accounting online with this program is very easy and it saves me a lot of time and effort.

Cons

It still cannot connect with a number of banks which is a limitation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

PP

paul P.

Information Technology and Services, 1-10 employees

More than a year

4.0
February 2023

Proven very helpful

Pros

Xero is a decent tool and it's easy to use. You can begin working in it quickly, figure out what needs to be done as you go and if necessary, it's also simple to go back and correct earlier mistakes.

Cons

It still feels like a fairly traditional accounting tool which is probably why accountants tend to love it. If that's the goal, that's fine but I think more work should go into making the data entry and general user requirements better aligned with business users rather than accountants. A business typically decides what to sell, prepares a quote, makes or orders the goods and then invoices the customer. When I am deciding what I want to sell, I usually begin in an Excel spreadsheet to build out a pricing model. That helps me catch potential pricing issues like whether I have included all the costs, whether an item depends on other items to work, whether freight will be a major factor and whether supplier pricing is readily available.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8