Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KM

Kenny M.

Information Technology and Services, 1-10 employees

Less than 6 months

5.0
November 2022

excellent layout and strong value

Pros

Right away the Xero interface left a really strong impression on me. The project management module, in particular, worked really well and stood out as one of the best parts of the platform. The pricing feels very reasonable especially considering it includes plenty of features that I haven't even seen in some more expensive options.

Cons

The purchase reports were a bit different from what I was expecting at first although I was able to find a workaround. I do wish there were more flexibility to customize reports through a built-in report builder.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DM

Donald M.

Construction, 1-10 employees

More than a year

5.0
November 2022

admin tasks made simple

Pros

Handling all of the business admin means I need software that's easy to use and Xero has been exactly that. Even with very little training and mostly figuring things out as I went, it was still relatively simple to learn and work with.

Cons

Payroll was the only part that gave me trouble at first but once I integrated it with ClockShark, that process became much more manageable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MO

Mahmoud O.

Accounting, 11-50 employees

More than a year

4.0
November 2022

helpful accounting tool

Pros

Xero really helps with accounting tasks and it's simple to use.

Cons

It would be a better software if it performed more reliably.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MA

Marlon A.

Outsourcing/ Offshoring, 500+ employees

More than a year

5.0
November 2022

cloud access that keeps business moving

Pros

Running my business tasks with this software has been really convenient. It's very useful and simple to use and since it's cloud-based I can handle accounting, invoicing and billing online from anywhere at any time. I genuinely love this product because it supports small to medium-sized businesses with daily work and makes things a lot better overall. Thank you!

Cons

Honestly there's very little for me to complain about with this software. It offers a lot for business owners and really helps reduce the burden of everyday tasks and responsibilities. The only time it doesn't work properly is when there's an internet connection problem and that's not really an issue caused by the software itself. Overall I am happy using it through the cloud.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HL

Hannah L.

Information Technology and Services, 1-10 employees

More than a year

4.0
November 2022

payroll feels much clearer

Pros

Compared to entering payroll figures directly into a PAYE system, Xero makes the whole process much easier and more logical.

Cons

At times the connection between this one and Nest Pensions has caused problems so I have ended up marking pensions as 'filed' manually instead of depending on the integration.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

RA

Richard A.

Hospital & Health Care, 1-10 employees

More than a year

5.0
November 2022

fantastic invoicing and VAT returns

Pros

It is easy to use, the pricing is very competitive and it's really simple to use. Handling our business invoicing and VAT returns has become much more manageable with this software.

Cons

Honestly there's nothing about the product that I dislike. The customer support has been excellent and the pricing is very competitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Musa A.

Accounting, 1-10 employees

Free Trial

4.0
November 2022

invoice tools add real value

Pros

One feature that's been especially helpful is the Invoice menu. It's simple to use, quick to create client invoices with and it genuinely adds value to my business.

Cons

They could definitely improve the pricing and there are times when the app crashes and has to be reinstalled before I can get back into it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

RCB

Ruby Claire B.

Marketing and Advertising, 51-100 employees

Less than a year

5.0
November 2022

all-in-one accounting convenience

Pros

Having everything for accounting in one place is exactly why I enjoy using Xero. I can create invoices directly in the platform, send them out from there and even handle client follow-ups without switching tools. Another really helpful feature is importing a file into Xero and having the invoice generated automatically. It makes the whole process very convenient.

Cons

At this point, I honestly cannot think of any downsides. It's very user friendly and simple to navigate throughout the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AK

anil K.

Information Technology and Services, 500+ employees

Free Trial

4.0
November 2022

real-time finance tracking

Pros

Bank transactions are handled automatically and we can monitor our finances in real time without any issues.

Cons

Customer and supplier sales, invoices and payment details are all shown within the same application.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

RJ

Reshma J.

Human Resources, 11-50 employees

More than a year

5.0
November 2022

helpful accounting for churches

Pros

It works really well for accounting tasks especially for things like church accounting.

Cons

It would be even better if more features were added to make the overall experience more user friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

GM

George M.

Mechanical or Industrial Engineering, 11-50 employees

More than a year

3.0
November 2022

helpful learning resources

Pros

The platform is easy to use and there are plenty of self-learning resources available if you want to figure things out on your own.

Cons

The pricing could be a bit more competitive especially for smaller businesses.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

AB

Amanda B.

Marketing and Advertising, 1-10 employees

More than a year

4.0
November 2022

instant reporting for small business

Pros

With a fairly simple and organized business model, Xero has been an ideal fit for handling bank reconciliations and automatically creating our monthly expense reports. A lot of other small business owners I know wait until month-end to understand how the company is doing but with Xero I can pull that report anytime with just a click and get an immediate view of performance.

Cons

Setting up new assets on the balance sheet felt more complicated than it should have been and the help documentation didn't explain the process very clearly. That said, once everything was configured, running depreciation became a quick one-click task.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

EI

Erica I.

Environmental Services, 51-100 employees

Less than 6 months

5.0
November 2022

clear expense tracking benefits

Pros

Keeping track of expense records is much clearer with this software. It helps break down where the money is going, whether it's through billing statements, accounts payable, debits or credits so the more complicated parts of accounting feel easier to follow.

Cons

Getting familiar with the steps takes a lot of effort at first but it does pay off once you understand how to use it properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AN

Arsene N.

Accounting, 1-10 employees

Less than a year

5.0
November 2022

online access and smart bookkeeping

Pros

Right from the start Xero does a really good job of linking your ledger and recognizing bookkeeping categories almost instantly. Another big plus is that it's web-based so you can log in from anywhere, keep an eye on everything and stay on top of follow-ups.

Cons

It still needs some improvement on the product development side. You cannot customize purchase orders and it takes a bit of time to get used to.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

EC

Elliot C.

Accounting, 11-50 employees

More than a year

5.0
November 2022

smart dashboard and useful integrations

Pros

Xero has been very user friendly and the AI features add a nice touch. It makes monitoring the business much simpler because the dashboard gives a clear snapshot of the most important figures. The range of integrations means there are very few limits to how it can be used and the pricing works well for most of our clients.

Cons

That said the Payroll module seems fairly confusing and we think there are better alternatives available. It would also be helpful to have stronger cash flow tools and some built-in forecasting features. On top of that making customer payments on account easier to post would make an already amazing product even better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

EH

Edward H.

Computer Software, 1-10 employees

Less than a year

4.0
November 2022

quick to learn and use

Pros

Overall it is easy to use. I have trained new employees on the system and every one of them has said it was simple to pick up, even without any previous experience using invoicing software.

Cons

At times tracking down a specific invoice can be a bit difficult.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

NS

Nelius S.

Hospitality, 1-10 employees

Less than a year

2.0
November 2022

feels dismissive and unusable

Pros

Honestly there's nothing here that worked for me. It feels like accounting software made for beginners and the whole experience comes across as if users aren't taken seriously.

Cons

Being treated like you don't matter is the worst part and even logging in feels nearly impossible. For something that's supposed to support our business, it ends up feeling frustrating and not worth it.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

2

Functionality

4

KB

Kate B.

Staffing and Recruiting, 1-10 employees

Less than a year

5.0
November 2022

user friendly accounting with handy mobile receipts

Pros

Xero software is easy to use because the platform is very user friendly. The mobile app is especially helpful for expense claims since I can take photos of receipts on my phone, upload them straight away into the system and submit them for reimbursement without any hassle.

Cons

Every now and then, the bank account connection stops working. That said, pressing the button to renew the connection usually fixes the issue and gets everything working again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LA

Luci A.

Veterinary, 1-10 employees

More than a year

3.0
November 2022

Helpful guides!

Pros

Integrating it with our other software has always been easy and the help guides are excellent.

Cons

It can feel a bit confusing at the beginning if you don't really know what you're doing though it becomes much simpler pretty quickly.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

6

A

Anonymous

Translation and Localization, 1-10 employees

Free Trial

5.0
November 2022

packed with startup-friendly features

Pros

There are loads of features included and they're genuinely helpful when you're getting a new business off the ground.

Cons

One thing I'd like to see improved is the maps link since it could be more responsive and it tends to freeze for everyone from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10