Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Legal Services, 1-10 employees

Less than a year

5.0
November 2022

smart automation for startups

Pros

Xero software is really easy to use and it covered everything we needed as a small start-up. It also integrates well with other tools we use, like HR and timekeeping systems which made things much more convenient. When you set up your company, you typically get a trial subscription and a webinar which really helps with onboarding. The automation features are a big time-saver and that's one area where Xero really delivers. Being able to link it with online banking also makes it stand out more than a lot of competing products.

Cons

The only thing I'd really want added is better support for Companies House filings and more complete company management features overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

NS

Niall S.

Events Services, 1-10 employees

Less than a year

4.0
November 2022

clean design with classic view

Pros

The interface is simple, clean and easy to work with and the classic view is especially good. There are only a few data-pulling issues and those could be organzied a bit more.

Cons

The new invoicing layout is difficult to navigate and I really hope the classic view stays. If the original version was already working well, there didn't seem to be much reason to change it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

AA

Abhishek A.

Architecture & Planning, 1-10 employees

More than a year

4.0
November 2022

professional invoicing that delivers

Pros

Its standout feature for me is the invoicing. I can create and send invoices in just a few minutes which saves a lot of time. The invoice layouts look very professional and there are plenty of pre-designed templates available to choose from as well.

Cons

One area that could be better is the invoice limit per user. It feels a bit pricey for the number of invoices included and I think it should offer more.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Writing and Editing, 1-10 employees

More than a year

5.0
November 2022

Pretty easy setup and deployment process

Pros

Coming from a non accounting background, Xero felt very easy to use and was simple to get up and running.

Cons

When we were using it, the mobile app didn't offer the same level of functionality as the desktop version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JA

Jeffrey A.

Marketing and Advertising, 51-100 employees

More than a year

4.0
November 2022

tailored well for european businesses

Pros

Compared with other options available in Europe, this is probably the closest alternative to QuickBooks but with much better alignment to European business requirements. Unlike Quicken or Expensify, it doesn't require a lot of extra customization which saves quite a bit of setup effort.

Cons

The one part that was frustrating is the bank account connection only brings in future transactions, not any past ones. That becomes a hassle if you add your bank account in the middle of the financial year.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

CD

Chris D.

Accounting, 51-100 employees

Less than a year

4.0
November 2022

modern take on payments

Pros

It is like a more up-to-date, modern version of PayPal which is something I really appreciate.

Cons

There are a few minor things that still need to be ironed out but since it's a newer product, I expect those will get resolved over time. Overall I haven't had any major issues.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA

Alia A.

Construction, 1-10 employees

Less than 6 months

5.0
November 2022

clear payslip access

Pros

It's pretty easy to check gross pay and see all my wage slips in one place.

Cons

Downloading documents can be difficult at times and the total tax paid to date figure appears to be incorrect although I am not sure if that's an issue with the system itself or with how the administrator set it up.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Information Technology and Services, 11-50 employees

Free Trial

5.0
November 2022

outstanding app ecosystem

Pros

Xero's ecosystem is on another level. It integrates with more apps than any other cloud accounting platform I have used or seen which makes it incredibly versatile.

Cons

Reporting isn't as flexible as some competing products so that part could definitely be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MH

Michele H.

Accounting, 11-50 employees

More than a year

5.0
November 2022

customizable for every client

Pros

It works well across all kinds of clients because there's plenty of customization available.

Cons

The budgeting tools and payroll features are where the software falls short.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JJG

Jose J G.

Information Technology and Services, 1-10 employees

Less than a year

5.0
November 2022

fantastic for startups and small businesses

Pros

Our team sees Xero as the top accounting platform available for startups and small businesses.

Cons

At one of our companies, we handle inventory across several warehouses and it still relies on fairly expensive third-party apps to deliver strong inventory management and connect it properly with accounting. That part definitely has room for improvement.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

AG

Ashish G.

Information Technology and Services, 11-50 employees

More than a year

4.0
November 2022

versatile and efficient accounting

Pros

There are plenty of options and modules in this software which makes it very versatile for different accounting needs. The interface is excellent, it's user friendly and overall it works efficiently.

Cons

One downside is that it doesn't integrate with the other systems used across the enterprise.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AR

Abdelaziz R.

Telecommunications, 500+ employees

More than a year

5.0
November 2022

powerful accounting for any business

Pros

It handles just about everything a business needs really well, from tracking transactions and sales to supporting double-entry accounting. It works reliably and feels like a complete accounting solution.

Cons

Getting around the platform can be a bit tricky at times and the overall usability could definitely be made more user friendly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

NIN

N i N.

Writing and Editing, 1-10 employees

Less than a year

4.0
November 2022

fantastic financial reporting tools

Pros

The financial reporting tools are my favorite part of it.

Cons

I haven't explored every feature yet so I cannot really comment on all of them. Still, everything I have used so far has worked really well for me.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

NM

Nosipho M.

Accounting, 1-10 employees

Less than a year

5.0
November 2022

user friendly for us and clients

Pros

It's very ideal for our business to work with and our clients have no trouble using it either.

Cons

It does cost a little more than the software I used before but the added value makes it worth paying for.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EA

Enis A.

Health, Wellness and Fitness, 1-10 employees

Free Trial

3.0
November 2022

integrations but too complicated

Pros

Xero is a very established name in accounting and it integrates with a huge number of banks and other tools that many businesses already use every day.

Cons

Even with that I ended up finding it too difficult to work with because of the complexity and the level of support available. I needed my Shopify orders to sync into it and have invoices generated automatically from them. I also wanted it to display VAT and other taxes so the accounting side would be much simpler. In the end, getting that set up felt impossible and I was left unsure whether it was actually the right option for what I needed. I eventually switched to different software.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

6

RB

Rebecca B.

Information Technology and Services, 1-10 employees

More than a year

5.0
November 2022

Saves time and effort

Pros

Navigating Xero is very easy and everything I need is simple to locate. I can track and report on different income and expense categories, send invoices directly from within the platform and connect it straight to my bank and credit card accounts. Setting rules for bank reconciliation saves a lot of time and it's also really helpful that my accountant can log in directly instead of me having to prepare, print and send everything over.

Cons

Honestly I don't really have any complaints. It has been working reliably for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JJ

Joe J.

Construction, 11-50 employees

Less than a year

5.0
November 2022

budgeting access is excellent

Pros

Our team mainly uses it for budgeting and that part is very accessible and easy to work with.

Cons

To be honest I don't have any complaints. I am satisfied with it and would say the software feels pretty much perfect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IJC

Irish Joy C.

Education Management, 11-50 employees

More than a year

5.0
November 2022

secure accounting anywhere

Pros

Using this product has been very easy and it is safe and secure. I am also able to manage my clients accounts from wherever I am which makes my work much more flexible.

Cons

The only downside is that the entry-level plan comes with limits on the number of invoices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DR

Daniel R.

Insurance, 1-10 employees

More than a year

5.0
November 2022

clean design with useful integrations

Pros

it has a clean layout and is very simple to work with. It includes the features and integrations I need.

Cons

Customer support is almost impossible to reach.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MUM

Morale Ugan M.

Mechanical or Industrial Engineering, 500+ employees

Less than a year

4.0
November 2022

user friendly billing and reporting

Pros

The platform is easy to use and billing is simple to manage. Also it gives us access to our accounting reports, integrates with our bank and lets us link our credit card which makes day to day use really convenient.

Cons

Costs can climb a little as you add more people to the system. Customer support also tends to take over 24 hours to respond although overall it's still a great tool to work with.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8