Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JR

James R.

Management Consulting, 1-10 employees

Less than a year

5.0
September 2022

feature-rich and constantly improving

Pros

The platform is really user friendly and it comes packed with useful features that keep expanding over time. Whenever something isn't clear, the online help is there and the user community continues to grow as well.

Cons

Reporting still seems a bit limited and building the exact reports you need can be somewhat difficult at times. It would be better with more flexibility in the report parameters.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

AH

Alexander H.

Retail, 1-10 employees

More than a year

5.0
September 2022

secure daily financial visibility

Pros

Having a secure online system like Xero has been a big plus. A lot of small businesses struggle because they do not have a clear view of their finances and expenses and this app helps solve that. I use Xero every day and it gives me a clear overview of my businesss financial health. Each morning, I go into the app to match payments and that daily routine works really well for me.

Cons

The only downside is that it can take a bit of time to figure out which chart of accounts to use and how everything should be set up. Still, if you put the effort in at the start and set it up properly, it works well as a daily tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Accounting, 101-500 employees

More than a year

5.0
September 2022

powerful reports and integrations

Pros

Using this software has made day to day accounting much more manageable. The platform is very user friendly and its navigation is set up in a way that really helps me work faster especially when generating reports and creating or tracking invoices. The payroll feature is also simple and comfortable to use. On top of that the integrations with other software are excellent, particularly when it comes to bill processing. Adding a merchant is very simple and takes almost no effort. I also like that the platform provides quarterly reports for users.

Cons

One issue I have noticed is that whenever the platform rolls out new updates some features can become unavailable. At times the dashboard even collapses which makes it inaccessible and unusable until the issue is resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JG

Jerome G.

Automotive, 1-10 employees

More than a year

5.0
September 2022

bookkeeping made simple

Pros

Handling bookkeeping and accounting for my business has become much more efficient with Xero. I use the online version and it has been an excellent tool not just during tax season but all year round. It keeps documents and receipts organized which makes managing finances and reporting taxes much simpler.

Cons

Honestly I do not have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD

Simon D.

Accounting, 11-50 employees

More than a year

5.0
September 2022

reliable integrations and helpful support

Pros

Even if the reporting doesn't quite stand out compared with some competitors, the integrations with other apps are strong and usually cover what's needed. From an accountant's perspective, the support is amazing as well. There's also a big user community so when something comes up, it's usually pretty easy to track down an answer.

Cons

Some useful reports are still missing and if they're not on the product roadmap, there's a good chance they may never be added. The only odd issue I have run into is the ongoing forex perpetual revaluation behavior which still hasn't been fixed and probably won't be. It's not a critical problem but it would definitely be helpful to have it resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AB

Anshita B.

Information Technology and Services, 500+ employees

Less than 6 months

5.0
September 2022

fantastic cloud invoicing tool

Pros

Creating and sending invoices to clients with Xero is very easy. Since it's cloud-based, there's no need to download or install anything extra. The bank integration is also simple to set up and the whole platform is very user friendly.

Cons

I really don't have any major complaints, aside from the fact that it doesn't offer much in terms of offline functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AE

Andrew E.

Information Technology and Services, 1-10 employees

Less than a year

4.0
September 2022

fast setup and reliable auditing

Pros

The platform is easy to use, rollout is quick and the auditing features are very helpful.

Cons

Overall it can be a bit costly for small businesses.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

RH

Rob H.

Construction, 11-50 employees

More than a year

4.0
September 2022

powerful reporting and charts

Pros

There are plenty of reports available and they cover pretty much every area of the business. It also comes with CIS and VAT submission features, plus really useful Profit and Loss charts. The company also feels proactive and engaged and they seem to genuinely listen to users when improving the product.

Cons

Nothing has stood out as a problem so far although I haven't compared it directly with something like QuickBooks since it is the only one I have used.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JJ

John J.

Accounting, 1-10 employees

More than a year

5.0
September 2022

simple daily accounting flow

Pros

Navigation is pretty easy and using it day to day is also not a hassle.

Cons

It costs more than some alternatives but I still feel the value justifies the price.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DNB

David Nicholas B.

Accounting, 101-500 employees

Less than a year

5.0
September 2022

Provide app access for finances

Pros

It integrates well with other apps which makes tracking income, expenses and other financial details much more convenient.

Cons

All I need to do is open the software instead of relying on a manual spreadsheet and it saves time because using it is very easy.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

JR

Jon R.

Food Production, 1-10 employees

More than a year

5.0
September 2022

User friendly accounting tool for newbies

Pros

Getting this set up and using it was very easy, even without a finance background like mine.

Cons

The mobile app still feels a bit unfinished. It also takes some time to get comfortable with at first although the online help section is quite informative.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AR

Alicia R.

Arts and Crafts, 1-10 employees

Less than a year

4.0
September 2022

manage finances from anywhere

Pros

I am able to handle and track my finances from anywhere using the platform's interface.

Cons

I am still getting the hang of some parts of this software and learning how everything works.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DH

Deborah H.

Education Management, 11-50 employees

More than a year

5.0
September 2022

simple online accounting tool

Pros

Everything is simple and user friendly and it's quick to locate whatever you need at any time. Being online makes it even more convenient to access.

Cons

The reconciliation process still isn't my favorite although I am getting used to it. It also doesn't feel as detailed or specific as MYOB. I'd really like to see an app that lets you photograph receipts and send them directly to it Right away similar to what MYOB Capture offers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LD

Lauren D.

Research, 500+ employees

Free Trial

4.0
September 2022

helpful accounting software

Pros

This accounting software has been really helpful.

Cons

The pricing feels pretty expensive and I wish there were a middle-ground option.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

BC

Brian C.

E-Learning, 11-50 employees

More than a year

5.0
September 2022

Modern dashboard and detailed insights

Pros

After seeing this product used poorly elsewhere, we made sure to set ours up properly from the beginning. That made a huge difference and now we have a modern yet user friendly system that gives us all the detail we could possibly need. In our case, the dashboard is especially excellent because it keeps everything clear and very simple to follow.

Cons

Honestly I have not been able to find anything wrong with this product. As a small business, it covers everything we need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TL

Tanya L.

Financial Services, 1-10 employees

More than a year

5.0
September 2022

transparent and user friendly accounting

Pros

Using it is not a problem and the transparency it gives clients is something I really like.

Cons

One limitation is that journal entries cannot be made directly to bank accounts, AP or AR.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SD

Sally D.

Construction, 11-50 employees

More than a year

5.0
September 2022

simple to learn and navigate

Pros

We moved onto Xero because our bookkeeper was already using it and I have to say it was really easy for me to learn and step into her role myself which ended up saving us money on bookkeeping fees. It's simple enough to teach yourself and I have been able to find my way around new tasks and different sections without much trouble.

Cons

The only frustration is with report customization. I wish the reporting tools gave more flexibility because right now I still need to export things into Excel and modify or merge reports there to get exactly what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BY

Bree Y.

Utilities, 1-10 employees

Less than 6 months

4.0
September 2022

handy ap duplicate check

Pros

It's been a really helpful tool overall and even catches certain issues before they become bigger problems. I especially love the duplicate check feature in AP.

Cons

I don't really have any complaints. It's a great program and comes with all the features you'd expect.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

VL

Victor L.

Consumer Services, 500+ employees

More than a year

5.0
September 2022

simple financial reporting

Pros

Generating financial statements with Xero is really easy and it makes the whole process much simpler.

Cons

Since I was new to this tool, it took some time to get used to where the various reports and transactions are located.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

AK

Angelique K.

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0
September 2022

feature-packed and user friendly

Pros

Compared to the bulky, overly complicated systems I have used before, Xero seems like a breath of fresh air. It packs a huge range of features while still being simple and easy to use. You can tell they designed it around the user keeping things clear and manageable while still covering everything a billing platform needs to do.

Cons

Honestly there isn't much I can say negatively. If I had to point out one thing, it would be that the chat or phone support for troubleshooting could be a bit better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10