Mubaraq I.
Writing and Editing, 11-50 employees
Less than a year
“excellent value with useful integrations”
Pros
Compared with other accounting tools I have used, the pricing seems very reasonable for the number of features included. The interface is user friendly, navigation is simple and that makes using the software a really pleasant experience. On top of that the team has made integration with third-party tools like CRM and eCommerce platforms very convenient.
Cons
One downside is that the starter plan leaves out a few key features, such as a time tracker which matters a lot to me. It also doesn't offer automatic payment for recurring invoices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tania K.
Hospital & Health Care, 11-50 employees
More than a year
“flexible integrations and simple workflow”
Pros
It works well with other software and the system is very easy to use.
Cons
The only downside was that I couldn't buy directly through our other system so I had to enter the orders again in it before sending them to suppliers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mohammad B.
Computer Software, 51-100 employees
Less than a year
“user friendly accounting with helpful training”
Pros
Xero is really easy to use, even without an accounting background. It makes it simple to create and manage invoices, financial reports and statements, payroll, holiday tracking, journal entries and reconciliations. The training is also very strong, with plenty of useful learning materials available and the UX/UI is well designed.
Cons
One downside was the lack of integration with CharlieHR. That was disappointing because we were handling holidays in it while using CharlieHR as our HR platform and having those two systems connected would have been really beneficial.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Hospitality, 1-10 employees
More than a year
“forward-thinking accounting updates”
Pros
Everything is easy to use and the team is clearly always looking ahead and improving the product with better feature updates.
Cons
The mobile phone app still isn't all that good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Henry K.
Construction, 51-100 employees
Less than a year
“fantastic invoicing and bookkeeping”
Pros
Xero makes accounting and bookkeeping much easier. Paying bills, tracking them and managing everything in one place is very simple. Creating and sending invoices is also quick and easy. Preparing profit and loss reports is just as simple.
Cons
I haven't run into any difficultie, as it has been able to meet all of my needs.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Sara W.
Civil Engineering, 1-10 employees
More than a year
“ideal fit for small business”
Pros
Running our small business with this has been easy. Overall the system seems like a really good fit for what we need.
Cons
Now that we've grown, added a sister company and started carrying stock, the inventory tracking in the software hasn't kept up very well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina k.
Photography, 1-10 employees
Less than 6 months
“helpful dashboard and reporting”
Pros
Keeping records and staying on top of bill and invoice due dates is really easy with this. The dashboard is well done, the reporting tools are excellent and the whole system feels very beginner-friendly. It's simple to use and the built-in how-to guides are there whenever questions come up which makes it even more helpful.
Cons
Up to this point I haven't run into any problems with it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jason B.
Events Services, 1-10 employees
More than a year
“Easy to use for all levels”
Pros
The software is user friendly and works well whether you're a professional or just getting started.
Cons
The quotes feature can be a bit buggy at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Paul E.
Information Technology and Services, 1-10 employees
Less than a year
“Work as it should”
Pros
Even without an accounting background, it felt simple and easy to start using right away.
Cons
It's missing a sales order processing module and it would be much better if partial invoicing for an order were possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sebastien d.
Graphic Design, 1-10 employees
More than a year
“love xero for accounting”
Pros
After switching from spreadsheets to Xero eight years ago, managing my accounts became much easier and I have never wanted to go back. It's very user friendly and has worked really well for me ever since.
Cons
Customizing the invoicing templates can be a bit difficult and not as easy as it should be.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kevin L.
Civil Engineering, 11-50 employees
Less than a year
“modern accounting for SMEs”
Pros
Switching to Xero has been a huge upgrade. It's very user friendly and includes all the functionality an SME needs. Moving away from spreadsheets and outdated accounting software honestly feels like stepping out of the dark ages and into the future.
Cons
One limitation is the lack of customizable time ranges for trend analysis. Right now, the UI only lets you view graphs and charts using preset timeframes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mark Carlo S.
Accounting, 1-10 employees
Free Trial
“secure access from anywhere”
Pros
Xero works well no matter where I am which makes it great for daily use. Collaborating with colleagues is no longer a problem and the platform seems safe, secure and easy to navigate.
Cons
The purchasing and inventory tools are fairly basic. It also requires manual follow-up when invoices go unpaid.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Vershley J.
Computer Software, 11-50 employees
Less than a year
“Simple menus for teams”
Pros
This application needed almost no training. The menu layout makes everything easy to access so you don't have to dig through different sections to find what you need. On the main screens actions like generating invoices or adding customers are clearly visible and quick to reach. Even my team, who don't have much accounting experience can use it comfortably.
Cons
It comes with plenty of out-of-the-box features but when we want to customize it further, things get limiting. Adding extra automations or building in quick custom features is often very difficult and in many cases it just isn't possible.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Stuart H.
Building Materials, 1-10 employees
More than a year
“mobile app and bank sync are fantastic”
Pros
The mobile app and bank integration have been really useful. I can quickly look up the information I need on my own so I am not constantly bothering my bookkeeper with basic questions.
Cons
I honestly don't have any real complaints. If it were a little more affordable, I'd probably roll it out across all of my companies but at the pricing offered through my accountant, I currently only use it for two of them.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anne Marilyn N.
Computer & Network Security, 1-10 employees
Less than a year
“clean setup for daily accounts”
Pros
Everything feels clean, simple and user friendly in this accounting software. It's been extremely helpful for a small business like mine with day to day transactions especially because it cuts down on so much manual data entry.
Cons
One downside is that it doesn't have a call center and that can be pretty frustrating at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kara V.
Accounting, 1-10 employees
More than a year
“year-round client access”
Pros
Being able to access my clients work throughout the year and pick it up again when it's ready to be finalized has been really convenient.
Cons
I haven't run into any issues with this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex M.
Civil Engineering, 1-10 employees
More than a year
“Budget-friendly solution”
Pros
The interface is very user friendly and simple to use and the pricing seems fairly moderate for what it offers.
Cons
I haven't run into any noticeable drawbacks and honestly couldn't identify any real cons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Internet, 1-10 employees
Less than 6 months
“billing and invoicing works perfectly”
Pros
It was easy to set up and run for our team and we use it exclusively for billing and invoicing.
Cons
The downside is that it doesn't integrate with the bookkeeping software we currently use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mark P.
Accounting, 1-10 employees
More than a year
“Good tool for non-accountants”
Pros
Xero is very easy to use and it's clearly designed for non accountants. The interface is user friendly and simple to navigate. They have also done a great job removing much of the accounting jargon that usually makes this kind of software harder to use.
Cons
One thing that could be improved is how some budget variance reports are organized since they can be a bit difficult to locate when needed.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Telecommunications, 1-10 employees
More than a year
“useful feeds and improving app”
Pros
When everything is working properly, the bank feeds are really useful. The mobile app also handles around 80% of what we need to do while we're away from the office and it does seem to be gradually getting better over time.
Cons
The pricing keeps increasing though and from our perspective they keep adding unnecessary options and making design changes that don't add much value. At the same time, reliability feels like it's getting worse which makes it seem like the company is investing in the wrong areas and making poor product decisions.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8