Total 1555 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

BH
Ben H.

Construction, 1-10 employees

More than a year

5.0

“time-saving accounting win”

Pros

Running our business with Xero has been very easy and it helps us save both time and money.

Cons

Honestly we don't really have any negative feedback to share.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MI
Mubaraq I.

Writing and Editing, 11-50 employees

Less than a year

5.0

“excellent value with useful integrations”

Pros

Compared with other accounting tools I have used, the pricing seems very reasonable for the number of features included. The interface is user friendly, navigation is simple and that makes using the software a really pleasant experience. On top of that the team has made integration with third-party tools like CRM and eCommerce platforms very convenient.

Cons

One downside is that the starter plan leaves out a few key features, such as a time tracker which matters a lot to me. It also doesn't offer automatic payment for recurring invoices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TK
Tania K.

Hospital & Health Care, 11-50 employees

More than a year

5.0

“flexible integrations and simple workflow”

Pros

It works well with other software and the system is very easy to use.

Cons

The only downside was that I couldn't buy directly through our other system so I had to enter the orders again in it before sending them to suppliers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB
Mohammad B.

Computer Software, 51-100 employees

Less than a year

4.0

“user friendly accounting with helpful training”

Pros

Xero is really easy to use, even without an accounting background. It makes it simple to create and manage invoices, financial reports and statements, payroll, holiday tracking, journal entries and reconciliations. The training is also very strong, with plenty of useful learning materials available and the UX/UI is well designed.

Cons

One downside was the lack of integration with CharlieHR. That was disappointing because we were handling holidays in it while using CharlieHR as our HR platform and having those two systems connected would have been really beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Hospitality, 1-10 employees

More than a year

5.0

“forward-thinking accounting updates”

Pros

Everything is easy to use and the team is clearly always looking ahead and improving the product with better feature updates.

Cons

The mobile phone app still isn't all that good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HK
Henry K.

Construction, 51-100 employees

Less than a year

5.0

“fantastic invoicing and bookkeeping”

Pros

Xero makes accounting and bookkeeping much easier. Paying bills, tracking them and managing everything in one place is very simple. Creating and sending invoices is also quick and easy. Preparing profit and loss reports is just as simple.

Cons

I haven't run into any difficultie, as it has been able to meet all of my needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SW
Sara W.

Civil Engineering, 1-10 employees

More than a year

5.0

“ideal fit for small business”

Pros

Running our small business with this has been easy. Overall the system seems like a really good fit for what we need.

Cons

Now that we've grown, added a sister company and started carrying stock, the inventory tracking in the software hasn't kept up very well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CK
Christina k.

Photography, 1-10 employees

Less than 6 months

4.0

“helpful dashboard and reporting”

Pros

Keeping records and staying on top of bill and invoice due dates is really easy with this. The dashboard is well done, the reporting tools are excellent and the whole system feels very beginner-friendly. It's simple to use and the built-in how-to guides are there whenever questions come up which makes it even more helpful.

Cons

Up to this point I haven't run into any problems with it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JB
Jason B.

Events Services, 1-10 employees

More than a year

4.0

“Easy to use for all levels”

Pros

The software is user friendly and works well whether you're a professional or just getting started.

Cons

The quotes feature can be a bit buggy at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

PE
Paul E.

Information Technology and Services, 1-10 employees

Less than a year

5.0

“Work as it should”

Pros

Even without an accounting background, it felt simple and easy to start using right away.

Cons

It's missing a sales order processing module and it would be much better if partial invoicing for an order were possible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SD
Sebastien d.

Graphic Design, 1-10 employees

More than a year

5.0

“love xero for accounting”

Pros

After switching from spreadsheets to Xero eight years ago, managing my accounts became much easier and I have never wanted to go back. It's very user friendly and has worked really well for me ever since.

Cons

Customizing the invoicing templates can be a bit difficult and not as easy as it should be.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

KL
Kevin L.

Civil Engineering, 11-50 employees

Less than a year

5.0

“modern accounting for SMEs”

Pros

Switching to Xero has been a huge upgrade. It's very user friendly and includes all the functionality an SME needs. Moving away from spreadsheets and outdated accounting software honestly feels like stepping out of the dark ages and into the future.

Cons

One limitation is the lack of customizable time ranges for trend analysis. Right now, the UI only lets you view graphs and charts using preset timeframes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MCS
Mark Carlo S.

Accounting, 1-10 employees

Free Trial

5.0

“secure access from anywhere”

Pros

Xero works well no matter where I am which makes it great for daily use. Collaborating with colleagues is no longer a problem and the platform seems safe, secure and easy to navigate.

Cons

The purchasing and inventory tools are fairly basic. It also requires manual follow-up when invoices go unpaid.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

VJ
Vershley J.

Computer Software, 11-50 employees

Less than a year

4.0

“Simple menus for teams”

Pros

This application needed almost no training. The menu layout makes everything easy to access so you don't have to dig through different sections to find what you need. On the main screens actions like generating invoices or adding customers are clearly visible and quick to reach. Even my team, who don't have much accounting experience can use it comfortably.

Cons

It comes with plenty of out-of-the-box features but when we want to customize it further, things get limiting. Adding extra automations or building in quick custom features is often very difficult and in many cases it just isn't possible.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

SH
Stuart H.

Building Materials, 1-10 employees

More than a year

5.0

“mobile app and bank sync are fantastic”

Pros

The mobile app and bank integration have been really useful. I can quickly look up the information I need on my own so I am not constantly bothering my bookkeeper with basic questions.

Cons

I honestly don't have any real complaints. If it were a little more affordable, I'd probably roll it out across all of my companies but at the pricing offered through my accountant, I currently only use it for two of them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AMN
Anne Marilyn N.

Computer & Network Security, 1-10 employees

Less than a year

5.0

“clean setup for daily accounts”

Pros

Everything feels clean, simple and user friendly in this accounting software. It's been extremely helpful for a small business like mine with day to day transactions especially because it cuts down on so much manual data entry.

Cons

One downside is that it doesn't have a call center and that can be pretty frustrating at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

KV
Kara V.

Accounting, 1-10 employees

More than a year

5.0

“year-round client access”

Pros

Being able to access my clients work throughout the year and pick it up again when it's ready to be finalized has been really convenient.

Cons

I haven't run into any issues with this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM
Alex M.

Civil Engineering, 1-10 employees

More than a year

5.0

“Budget-friendly solution”

Pros

The interface is very user friendly and simple to use and the pricing seems fairly moderate for what it offers.

Cons

I haven't run into any noticeable drawbacks and honestly couldn't identify any real cons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Internet, 1-10 employees

Less than 6 months

5.0

“billing and invoicing works perfectly”

Pros

It was easy to set up and run for our team and we use it exclusively for billing and invoicing.

Cons

The downside is that it doesn't integrate with the bookkeeping software we currently use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MP
Mark P.

Accounting, 1-10 employees

More than a year

4.0

“Good tool for non-accountants”

Pros

Xero is very easy to use and it's clearly designed for non accountants. The interface is user friendly and simple to navigate. They have also done a great job removing much of the accounting jargon that usually makes this kind of software harder to use.

Cons

One thing that could be improved is how some budget variance reports are organized since they can be a bit difficult to locate when needed.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8