Total 1555 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Telecommunications, 1-10 employees

More than a year

4.0

“useful feeds and improving app”

Pros

When everything is working properly, the bank feeds are really useful. The mobile app also handles around 80% of what we need to do while we're away from the office and it does seem to be gradually getting better over time.

Cons

The pricing keeps increasing though and from our perspective they keep adding unnecessary options and making design changes that don't add much value. At the same time, reliability feels like it's getting worse which makes it seem like the company is investing in the wrong areas and making poor product decisions.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

FSS
Fahim Shahriar S.

Marketing and Advertising, 1-10 employees

More than a year

4.0

“real-time accounting powerhouse”

Pros

It makes keeping all our accounting information organized much simpler. Tasks process quickly and the whole workflow seems fast and easy. It has made accounting feel far less complicated than before. Business owners and team members can collaborate easily and check progress in real time which is a huge plus. Honestly it is like one of the best options on the market.

Cons

Pricing is really the only drawback for me. The cost makes it hard for several people on my team to afford access. If they introduced plans geared toward young professionals, I am sure they would attract a lot more users.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

AS
Aiersten S.

Automotive, 1-10 employees

Less than 6 months

5.0

“excellent app for xero users”

Pros

This is a really excellent app for anyone interested in using Xero.

Cons

I honestly don't have anything bad to say about this app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TP
Taylor P.

Music, 1-10 employees

Less than a year

5.0

“perfect for small business finances”

Pros

Keeping my small business finances organized has been much more manageable with this software. It's an excellent option for accounting and financial support and I'd definitely recommend it to others.

Cons

Honestly I love using this software. It works really well and it's something I end up recommending quite often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JT
Jamie T.

Internet, 11-50 employees

More than a year

4.0

“clean interface and useful insights”

Pros

The layout is user friendly and it shows the important information in a helpful way without feeling crowded or messy.

Cons

At the time, it seemed a little too centered around European standards. It still worked for US accounting but some parts felt slightly out of place. That said, this was a few years ago.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TR
Torey R.

Accounting, 1-10 employees

Less than a year

5.0

“flexible tiers and quick setup”

Pros

I find with integration platform very easy to use. It gives small businesses or non-profits a fast, simple way to handle accounting. Also I like that it offers different usage levels so you can choose only the features you actually need.

Cons

It can come across as a bit too basic and importing historical data from Excel takes quite a bit of manual effort unless you're able to pay them to handle it for you.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AK
Alex K.

Graphic Design, 11-50 employees

More than a year

5.0

“powerful all-in-one platform”

Pros

Everything about it is very easy to use. Overall it is a great platform that covers all the basics in one place.

Cons

The one thing I'd like to see improved is the interface as it would be better if it had a more polished, design-focused look.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EF
Emily F.

Security and Investigations, 1-10 employees

More than a year

5.0

“user friendly payroll and reporting”

Pros

Xero is easy to use whether you come from an accounting background or not. The payroll features are very user friendly and the reporting tools keep getting better over time.

Cons

One downside is that there isn't a hotline users can call for support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JP
Jamison P.

Construction, 1-10 employees

Less than a year

5.0

“versatile integrations I love”

Pros

Its flexibility is fantastic and the way it integrates with other software systems is absolutely brilliant. I really enjoy using it.

Cons

Up to this point I haven't run into any bad experiences while using this program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NB
Nici B.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“bank reconciliation and expense tracking shine”

Pros

The bank reconciliation area has been really useful especially for creating matches and reconciling transactions efficiently. Expense tracking and reimbursement are also features I have appreciated a lot and use regularly.

Cons

One thing I wasn't happy with is needing adviser access to use certain functions, such as moving transactions in bulk more easily after they've been processed. I'd also like to see the future cash flow management tools improved.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

NY
Ngenge Y.

Computer Software, 1-10 employees

Less than a year

5.0

“fantastic invoicing and reporting”

Pros

Running Xero has been a very positive experience because the platform is easy to use and consistently delivers strong results. As a digital accounting tool, it seems smart and well designed. The customer support team is reliable and the invoicing features are also dependable. I especially like how often the reporting is updated and how well it helps with managing daily tasks. It fits small businesses really well and, in the end, produces excellent results.

Cons

There are a few pricing plans available and while they are decent, they feel a bit more expensive compared to FreshBooks. Another downside is the lack of automatic follow-up for unpaid invoices. For a tool that focuses on automation, that gap hurts workflow because those reminders still have to be handled manually.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

BP
Belinda P.

Accounting, 1-10 employees

More than a year

5.0

“fantastic cloud accounting companion”

Pros

Right from the setup stage, Xero feels very approachable because it includes helpful tips and guidance along the way. The support team has been incredibly useful and the knowledge base consistently answers the questions I have. Since I am often out and about, the mobile app has been a huge benefit for recording expenses, sending invoices and even reconciling bank transactions while I am away from my desk. Because everything is cloud-based, I can access the software no matter where I am in the world. I am also gradually making my way through the Xero Central courses so I can learn everything possible about this excellent software.

Cons

I honestly haven't run into anything yet that seems missing or in need of improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JD
josh d.

Food Production, 1-10 employees

More than a year

5.0

“reliable AP and AR tracking”

Pros

Every day I rely on this software to keep our accounts payable and accounts receivable accurate and it really makes things much more manageable. It's an excellent program and very user friendly to work with.

Cons

It's a complete all-in-one system and honestly I haven't been able to find anything wrong with it. It really is that good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VS
Victoria S.

Alternative Medicine, 1-10 employees

More than a year

3.0

“accountant-friendly but confusing setup”

Pros

It did the job my accountant needed which was the main reason I chose it.

Cons

Since this was my first time using a system like this, I had a hard time figuring out how to navigate it and the categories didn't really match what I needed.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

KP
Kate P.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“fantastic support and quick setup”

Pros

Xero is good and using it day to day is not a problem. The help guides cover most questions well enough and whenever I have needed extra support, the team has been consistently helpful.

Cons

With limited accounting knowledge, it's probably worth having an accountant or bookkeeper handle the initial setup so everything is configured properly from the start. At times connecting with external services can take a bit of extra help to get working although that's not necessarily down to the tool itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Consumer Electronics, 1-10 employees

More than a year

5.0

“powerful accounting standard”

Pros

It is pretty much like the industry standard when it comes to accounting software. It's advanced and includes all the features I need.

Cons

The billing side is a little unusual and could be laid out in a more simpler manner.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS
Deanna S.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“clean dashboard and appealing design”

Pros

Using it is very easy and the visual design is really appealing too. The dashboard can be customized nicely so it's simple to keep exactly the information you want in the places where you need it most.

Cons

The templates for invoices, quotes and similar documents are a bit confusing when you try to make changes to them.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

BT
Brianna T.

Retail, 1-10 employees

More than a year

5.0

“bank feeds save tons of time”

Pros

Bank and credit card integrations, along with the automated rules, take a lot of the work out of accounting. I barely need to enter anything manually anymore.

Cons

I use it for my business and would really like to use it for a nonprofit as well but unfortunately it doesn't offer fund accounting for nonprofits.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FO
Fabricio O.

Computer Software, 1-10 employees

Less than 6 months

4.0

“fast accounting with mobile access”

Pros

The biggest plus with this accounting software was how powerful and fast it felt, along with being available on any mobile device and letting us import transactions directly from our bank accounts.

Cons

During the time we used the software, it performed as expected and met our needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

GM
Godfrey M.

Information Technology and Services, 1-10 employees

Less than a year

5.0

“fantastic invoicing and xero network”

Pros

Its invoice sharing tools and the Xero network have been outstanding features for my business. It was simple for us to get used to Xero and start using it without much trouble.

Cons

I'd love to see it integrate with more tax authorities and financial institutions so taxes and payments can be handled more efficiently in one place.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9