Last Updated Oct 15, 2025
Overview
Capacity helps enterprises scale customer and employee support with secure AI-driven automation and conversational intelligence. While some advanced functionalities are still under development, it delivers immediate and accurate assistance. Overall, it is a reliable solution for organizations seeking efficient and reliable support automation.
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Starting Price
Custom
Capacity Specifications
Natural Language Dialogue
Self-Service Dashboards
Text To Speech & Speech To Text
Automation
What Is Capacity?
Capacity is a cloud-based, AI-powered support automation platform designed to enhance business efficiency and knowledge sharing. It offers a self-learning helpdesk and workflow automation to streamline operations and provide instant assistance. The software's features help businesses of all sizes, from small to large enterprises, by automating repetitive tasks to reduce costs and enabling employees to focus on more complex work. It is designed to be a centralized hub for all internal and external support needs.
Capacity Pricing
Capacity Integrations
The software supports integration with multiple systems and platforms, such as:
- Apple Calendar
- Alexa
- Asana
- Avaya
- Calendly software
- Canvas
- Copilot
Who Is Capacity For?
Capacity software is ideal for a wide range of industries and sectors, including:
- Banking
- Healthcare
- Mortgage
- Technology
- Education
Is Capacity Right For You?
Are you looking to eliminate high support costs and slow resolution times? Capacity is an AI-native platform designed for total support automation. It solves ticket overload by allowing teams to focus on strategic work. The platform is trusted by over 20,000 organizations, including DSW, Disney and Nike, making it a proven choice for businesses that want to scale support without sacrificing quality.
Capacity is also scalable and offers enterprise-grade security with HIPAA and SOC Type II compliance. This ensures reliability and gives organizations the confidence that their data and operations are fully protected.
Still doubtful if Capacity is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Capacity Features
This feature enables automated self-service by handling repetitive queries across multiple channels. Capacity’s virtual agents deliver instant, accurate responses to customers and employees, ensuring faster resolutions and consistent support. By reducing manual intervention, the platform improves accessibility while lightening the workload of support teams.
The platform empowers support representatives with real-time access to enterprise knowledge and resources. This feature provides context-aware suggestions during live interactions, allowing agents to resolve issues more quickly. Capacity ensures reduced handling times, better accuracy, and enhanced service consistency across business operations.
Capacity streamlines processes with this feature by automating repetitive workflows across enterprise platforms. The platform minimizes manual effort, accelerates task completion, and reduces the risk of human error. Businesses benefit from improved efficiency, allowing teams to concentrate on strategic initiatives rather than routine tasks.
This feature delivers clear performance dashboards that measure support outcomes and knowledge base effectiveness. The platform tracks trends and highlights opportunities for improvement, giving managers data-driven visibility. Capacity helps organizations optimize resources, strengthen decision-making, and continuously refine support quality over time.
Capacity enhances communication through this feature, enabling natural conversations via text, voice, and messaging. The platform integrates text-to-speech and speech-to-text for versatile interactions. By offering human-like dialogue, it increases accessibility, delivers faster responses, and fosters meaningful connections between businesses and their audiences.
