
ChatGPT Reviews
Total 48 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars23%
4
Stars48%
3
Stars25%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Blair G.
Information Technology and Services, N/A employees
Free Trial
“hard for beginners to use
Pros
I really like Its logic and reasoning. Every time I get a response, I know I am not going to get some basic, low-level answer. It's always thoughtful and to the point.
Cons
I honestly don't like a lot about it. I find it pretty hard to use when you are first starting out. It's not as interactive as I'd hoped and there's a lot of confusion for new users which ruins what should be a simple process.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Cassandra J.
Education Management, 11-50 employees
More than a year
“Amazing AI for work & home use
Pros
What I love most about It is how I can write whatever I want and AI will just turn it into exactly what I ask it to do. It's pretty amazing.
Cons
there's nothing I don't like about It! Its an awesome tool for both work at the office and at home, plus it gives me access to other editing features which I love.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alicia E.
Telecommunications, 1-10 employees
More than a year
“my experience with gpttttt
Pros
I have been using It since 2021 and I am seriously loyal to it. the responses are super fast and it's helped me a ton with content creation especially for writing articles, emails and planning social media posts.
Cons
It can be pricey compared to other tools but for me, it's the easiest and most accurate tool for creating content, so I am willing to pay for the convenience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 500+ employees
More than a year
“Organized tool
Pros
One of the things I really like about GPT is how easy it is to classify my chats into folders and have everything connected to the memory. It just keeps things so organized!
Cons
nothing reallly
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kelly E.
Medical Practice, 1-10 employees
More than a year
“Creative and supportive but GPT-5.2 disappoints
Pros
It has such a warm, knowledgeable and supportive tone (I am talking about GPT-4o here). It really helps me stay creative and boosts the flow of ideas. I love the cooperative and empathetic vibe it gives off.
Cons
I was really disappointed when GPT-4o was discontinued (as of 2/13/26). Just two months ago, they said there were "no plans" to get rid of it. then, after months of being redirected to GPT-5.2, it turned out this version was not great for creative tasks. They admitted during a Town Hall that they "messed up" on the creative side but still pushed it on us as the only option.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
7
BISHNU A.
Construction, 51-100 employees
More than a year
“Go-to tool..hihi
Pros
I have been using It every single day since it first came out. From college to work, it's been my go-to AI tool. Even for small things like email management or writing short emails, it's a lifesaver. I talk to it like it's a real person and the way it answers feels like I am chatting with a professional. Definitely a solid 10/10 tool for me.
Cons
what I dislike the most is the privacy concerns. When you talk to AI models as if they are human (which they're definitely not), it makes you wonder about your privacy especially with how things could go in the future or even now.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Transportation/ Trucking/ Railroad, 1-10 employees
More than a year
“good free version but restrictive
Pros
Free version of It works very well without needing to spend a ton of money. I like that they keep the average person in mind and that's just awesome.
Cons
there are so many restrictions on this AI model. Whenever I try to dive deep into certain topics, I hit blocks or just get vague answers which makes it feel like the chats are being monitored.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
5
Functionality
5
Michael D.
Oil & Energy, 11-50 employees
More than a year
“Highly customizable tool
Pros
It is so customizable, It'll respond however I want it to. I love a little sarcasm and it gets me! Sometimes I even get a good laugh. It really feels like Chat is rooting for me. Plus it has a great memory, so if I mention something like my dog, Ryuka, Chat will bring it up every now and then. I am also a big fan of agent mode. When I give it solid guidelines, it handles the whole job from start to finish. I am always amazed at how well it pulls it off.
Cons
It is a little behind other AI competitors. Its coding is not as good as the others, so I've stopped using it for that. But I still have my Pro membership because I see the value in It. It understands what I do and how things work around me, so I still find it useful.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Chelsea G.
Health, Wellness and Fitness, 11-50 employees
More than a year
“Super easy setup
Pros
Super easy to set up and personalize. It's easy to use even for beginners. It's great for brainstorming ideas at the start of a project and the response time is fast. The paid version has even more value especially with features like photo generation. I use it all the time!
Cons
Sometimes, It gets things wrong. I have to fact-check important info it provides. It also needs really clear prompts to give the right answers. Occasionally, it gives long-winded responses or repeats stuff that's pretty obvious.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Harrison B.
Automotive, 11-50 employees
More than a year
“Powerful for research and costly
Pros
love using It for deep research on all sorts of topics, whether it's for personal use or work. It makes everything so much easier to handle.
Cons
I really dislike how expensive the Pro is but I do think its worth it. At $200, it's a pretty steep investment but I definitely get value from it, so I can not complain too much.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Prachi P.
Management Consulting, 500+ employees
Less than a year
“love it!
Pros
this is an amazing AI chatbot. It makes researching and summarizing large sets of documents so much easier and more effective. It's a real time-saver!
Cons
Its restricted in corporate environments. I wish it was easier to adjust the level of creativity in its answers and responses, depending on what you need.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Rafia R.
Information Technology and Services, 1-10 employees
Less than a year
“Perfect for ideas
Pros
Perfect for generating ideas, refining branding copy and speeding up repetitive tasks. When I am on tight deadlines...it really helps me save time.
Cons
the output still needs human review and adjustment to fully match the brand voice. It's a great support tool but not a replacement for making creative decisions on your own.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Catheryn S.
Health, Wellness and Fitness, N/A employees
More than a year
“Quick and reliable solution
Pros
It provides quick, reliable and detailed information for any question or concern I have. Plus.. it's accessible on any device, so I can always count on it.
Cons
you really have to be detailed with your prompts or It will misinterpret the information. You have got to be careful about how you word things or it might get things wrong.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Jacinta K.
Civic & Social Organization, 11-50 employees
More than a year
“very helpful for learning
Pros
I use it all the time for learning new skills and accessing information. It's great for summarizing online sources and helps a ton with research work through the question and answer chat.
Cons
one downside of using It is that it can provide inaccurate information. Sometimes the data is not factual, so you need to do additional research to make sure the information is accurate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Cylei H.
Broadcast Media, N/A employees
Less than a year
“just an amazing content creation tool
Pros
What I love most about It is how helpful it is with article writing and content creation. It's an awesome tool for asking questions too.
Cons
honestly.. I don't have anything I like least about It. Its a great tool and has been really useful for me in many ways.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Bill L.
Information Technology and Services, 1-10 employees
More than a year
“Fast answers.. needs proofreading
Pros
It is super helpful when you need answers to anything fast. It's also great for building things like resumes, cover letters and more.
Cons
I've noticed that sometimes it gives incorrect or outdated information, so I always have to proofread and review everything in detail. Plus it has a limit on how many questions you can ask for free each day which can be annoying if you try to load too many files or ask too many questions.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Anonymous
Financial Services, 500+ employees
More than a year
“most valuable AI tool
Pros
this is by far the most valuable AI I have used. It helps with everything'improving ideas, boosting creativity and answering any question you throw at it. It even has great support, so if you run into any issues, you get fast help. Its also fantastic for improving your learning, creating study plans and even helping with writing, vocabulary and resumes. It pretty much knows everything!
Cons
It is not always secure when it comes to privacy. Sometimes it knows things that I never told it which is concerning.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Chris L.
Publishing, 1-10 employees
More than a year
“Improves with training, but has some limitations
Pros
When I first started using it, I tried getting it to act like me but it did not quite work because I was not clear with my instructions. So.. I wrote a document about myself, uploaded it to It and asked it to generate a series of questions to help me complete a task. I answered the questions, kept it all in one chat and with every iteration, it kept getting better. Now I use it for business reviews, self-reviews, business planning, growth, product cover creation, market planning and anything else that pops into my head. You just need to train it and keep improving it and it becomes incredibly useful.
Cons
there are limits to what It can do but I think that's just managing expectations. It can seem a little biased at times and sometimes more like a cheerleader than a pragmatic realist. When using it for business, you have got to keep your prompts on track to make sure it stays focused.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Nishant T.
Financial Services, 500+ employees
More than a year
“Flexible and powerful tool
Pros
very flexible AI assistant that's perfect for writing, research, brainstorming, coding, image generation and more. It's one of the best tools for formulating coding plans or building code for apps and web design with Codex. It also excels at deep web research, creating stock images with tools like Sora, autonomous research with agent mode and learning any subject through its study and learn mode. It even helps you create dashboards with Canva. There's a wide range of GPTs available for customized tasks in the marketplace.
Cons
Everything depends on how well you write your prompts. If you know how to write them properly, you can get the most out of It. But if you don't, you might end up with inaccurate or hallucinated content. It's a common problem with LLMs and It is no exception.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lee P.
Media Production, N/A employees
Less than 6 months
“easy to use
Pros
Loveeee how easy it is to use It! It helps me think things through when my mind is all over the place. I can start with just a rough idea and it shapes it into something clear and useful without losing my voice. It saves me time, keeps me focused and helps me get things moving instead of getting stuck.
Cons
Its sooo easy cant think of any negatives to reportt
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9