Last Updated
Overview
Floatbot enables businesses to automate customer interactions with AI-powered chat and voice bots, no-code deployment, and responsive support. While reporting customization is limited, its intuitive interface and fast implementation make it suitable for mid-sized and large teams in banking, insurance, collections, and BPO operations.
Overall Rating
Based on 4 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Floatbot Specifications
- Text To Speech & Speech To Text
- Context Awareness
- Natural Language Dialogue
- Automation
What Is Floatbot?
Floatbot is an AI software product designed for enterprises and contact centers to automate customer interactions and high-volume workflows. The platform provides voice and digital AI agents, AI-assisted workspaces, and real-time agent support. It helps businesses in insurance, banking, healthcare, collections, lending, and BPOs streamline operations, reduce manual workload, and improve efficiency across multiple communication channels while enabling scalable, always-on customer engagement.
How Much Does Floatbot Cost?
Floatbot pricing starts at $199/month for its Lite plan. The other paid plans include:
- Essential: $2,499/month
- Growth: $6,199/month
- Enterprise: Custom pricing
In addition to base subscription costs, organizations implementing AI automation platforms like Floatbot should budget for the following potential expenses:
- Implementation And setup: $2,000–$25,000 for platform configuration, conversation design, and integration work, depending on complexity and enterprise needs
- Custom API Or System Integrations: $5,000–$15,000 for connecting to proprietary systems or less‑common platforms
- Advanced AI customization (e.g., custom NLP, models): $5,000–$25,000+ for custom model tuning or enhanced capabilities
Disclaimer: The pricing is subject to change.
Floatbot Integrations
The platform integrates with several third-party applications and systems, such as:
- RingCentral
- Genesys
- Five9
- Socotra
- Zendesk AI Agents software
- Insurity
Who Is Floatbot For?
Floatbot is well-suited for a wide range of industries and sectors, including:
- Insurance
- Healthcare
- Lending
- Banking
- Collections
- BPO
Is Floatbot Right For You?
Floatbot is well-suited for organizations seeking to automate customer interactions and high-volume workflows. It is used by clients such as Tricolor Auto Group, Conneqt Business Solutions, and Capital Recovery Corp, demonstrating its effectiveness across insurance, banking, lending, collections, and BPO sectors. The platform supports HIPAA, SOC 2, ISO 27001, and GDPR compliance, ensuring secure handling of sensitive data in regulated environments.
Still doubtful if Floatbot software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Floatbot Features
Rich Media
Floatbot supports rich media content in conversations, including images, videos, documents, and interactive elements. The platform enhances customer engagement and clarity by delivering information in multiple formats, facilitating complex workflows, product explanations, and support guidance in a visually intuitive manner across chat, email, and voice channels.
GenAI + RAG Powered
Floatbot leverages GenAI and RAG-powered AI agents to deliver accurate, context-aware responses by retrieving information from structured and unstructured data sources. The platform enables real-time access to verified knowledge, improving decision-making, maintaining compliance, and reducing the workload on human agents across multiple communication channels.
Voice Enabled Chat AI
The platform provides voice-enabled chat AI that facilitates natural, human-like conversations across inbound and outbound interactions. It combines sentiment awareness, multi-lingual support, and real-time handoff to live agents when necessary, ensuring seamless communication and enhanced engagement for customer support, sales, and operational workflows.
No-Code AI Agent Builder
Floatbot’s no-code AI agent builder allows users to design, configure, and deploy conversational agents without programming expertise. Teams can create customized chatbots, voice bots, and multi-channel workflows quickly, simplifying automation across customer service, collections, and internal operations while maintaining flexibility and control over AI interactions.
Custom UI + Invisible App
The software supports custom user interfaces and invisible app deployment, enabling seamless integration into existing digital platforms without disrupting the user experience. Organizations can embed AI functionality across web, mobile, and messaging channels, providing consistent automation while preserving brand design and user interaction patterns.
Context-Preserved Human Handoff
The platform ensures smooth handoff from AI agents to human representatives while preserving conversation context. This feature maintains continuity, reduces customer frustration, and improves operational efficiency by providing agents with the full history and intent of interactions, allowing timely, informed, and personalized responses.
Pros And Cons of Floatbot
Pros
Easy to use platform interface
Fast and simple implementation
Intuitive no-code chatbot builder
Cons
Limited analytics depth and insights
Bot customization options somewhat restricted
Floatbot Reviews
Total 4 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars25%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Danny R.
Small Business, 11-50 employees
“outbound calling breakthrough”
Pros
After putting this AI voice and chat bot into our outbound cold calling campaigns, it completely changed the way our business operates! It honestly deserves a full 5 star review because it has saved us thousands of dollars every month while delivering conversion rates that are at least three times better than what we were getting from human appointment setters. That kind of impact is hard to ignore and it's become a vital part of our company. One of the biggest advantages has been the cost savings. The tool has dramatically lowered what we spend on outbound calling because we no longer need to hire and train extra staff for the same level of outreach. As an AI powered voice bot it has turned out to be an extremely cost effective solution for us. The conversion performance has also been exceptional. It does an impressive job engaging prospects and handling objections in a way that actually moves conversations forward. Compared with our human appointment setters, it has consistently produced far stronger results which has had a major effect on our sales overall. Another thing that stands out is how accessible the platform is to use! The interface is very well designed so getting everything set up and configured for campaigns was easy. Even people on our team without a strong technical background were able to figure it out comfortably and make updates when needed. The integrations have also been a huge plus. The software connected smoothly with the systems and tools we already use including our CRM which made onboarding simple and helped us avoid manual data entry. That compatibility has made our workflow much more efficient. I also really value the fact that their team keeps improving the product. They clearly pay attention to user feedback and continue releasing updates and enhancements. It's nice to work with a company that genuinely seems committed to making an already strong product even better.
Cons
Honestly I don't have any complaints about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Basant N.
Small Business, 11-50 employees
“quick rollout”
Pros
Getting the software up and running was very quick and their team has been proactive and responsive with their support throughout!
Cons
We haven't come across any issues at this point. I'll share an update if anything comes up later on.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rahul
Accountant, N/A employees
“Reliable guidance”
Pros
One of the best parts is how accurately they provide information. The team is always available to help and offer support which has been really valuable. A special mention to Jay (the Sr Manager) for being especially supportive.
Cons
There really isn't any major downside to mention as I've found it genuinely very useful.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Frequently Asked Questions
Does Floatbot have a mobile app?
No, Floatbot does not offer a dedicated mobile app.
Does Floatbot offer an API?
Yes, Floatbot offers an API.
Who are the typical users of Floatbot?
Floatbot features are used in a wide range of industries and sectors, including insurance, healthcare, lending, banking, collections, and BPO.
What language does Floatbot support?
The software supports multiple languages, including English, Hindi, and French.
What types of Floatbot price plans are available?
Floatbot offers pricing starting at $199/month for its Lite plan, with additional tiers including Essential at $2,499/month, Growth at $6,199/month, and Enterprise available through custom pricing. Contact us to request a detailed Floatbot cost breakdown based on your organization's requirements.
What other apps does Floatbot integrate with?
The platform integrates with several third-party applications and systems, including RingCentral, Genesys, Five9, Socotra, Zendesk, and Insurity.
What level of support does Floatbot offer?
The platform provides support via resources, contact form, phone, and email.