Last Updated
Overview
Zendesk AI agents software streamlines customer service by automating routine inquiries, allowing teams to focus on complex issues. While it excels at efficiency, the initial setup might require some time. However, its ability to handle large volumes of queries makes it invaluable for scaling support operations.
Overall Rating
Based on 25 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Zendesk AI Agents Software Specifications
- Natural Language Dialogue
- Smart Data Discovery
- Self-Service Dashboards
- Text to Speech & Speech to Text
What Is Zendesk AI Agents Software?
Zendesk AI Agents is a cloud-based solution designed for customer service teams across various industries, including e-commerce and finance. It caters to businesses looking to enhance their support operations by automating repetitive tasks and efficiently handling high volumes of customer inquiries. By integrating AI into customer interactions, it helps reduce response times, improve customer satisfaction, and free up human agents for more complex issues.
Zendesk AI Agents Software Pricing
The software offers five packages:
- Build your own plan: Starting at $19/month (for small businesses)
- Suite Team: $55/agent/month (for conversational service with enhanced tools)
- Suite Growth: $89/agent/month (for enhanced self-service and automation capabilities)
- Suite Professional: $115/agent/month (offering powerful collaboration tools)
- Suite Enterprise: custom quote provided (personalized experiences offered with AI-powered content cues)
Disclaimer: The pricing is subject to change.
Zendesk AI Agents Software Integrations
Who is Zendesk AI Agents Software For?
The software is designed for businesses of all sizes across various industries, such as:
- Retail
- Financial services
- Education
- Government
- Transportation
Is Zendesk AI Agents Software Right For You?
Recognized as a leading software in the industry, Zendesk AI agents software addresses common problems like overloaded support teams and inconsistent service quality, making it a reliable choice for scalable customer support. It has also partnered with various popular applications, such as Slack, Shopify, and Atlassian, for an enhanced experience.
Still not sure if Zendesk AI agents software is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.
Zendesk AI Agents Software Features
Messaging and Live Chat
Messaging and chat feature enables customers to connect instantly with your service team. It ensures quick issue resolution, enhances customer satisfaction, and fosters stronger, more responsive customer relationships.
AI and Automation
The software handles routine inquiries, automates responses, and streamlines workflows. This reduces the workload on human agents, increases efficiency, and allows your team to focus on resolving complex customer issues.
Ticketing
Zendesk’s ticketing system organizes customer interactions into a streamlined, manageable queue. It ensures that no customer issue is overlooked, prioritizing tasks efficiently and enabling timely resolutions.
Workforce Management
This feature helps in scheduling, monitoring, and managing your support team’s workload. It optimizes resource allocation, ensuring that the right number of agents are available at peak times, thereby improving service efficiency and reducing burnout.
Quality Assurance
Zendesk’s tools allow you to monitor and evaluate the performance of your support team. They ensure that interactions meet company standards, helping to maintain high service quality, identify training needs, and drive continuous improvement in customer support.
Pros And Cons of Zendesk AI Agents Software
Pros
User-friendly interface
Gradual AI usage enhances intent creation
Straightforward bot implementation
Extensive set of features
Cons
Can be expensive for smaller teams
Dialogue Builder can be buggy, restrictive
Customer support could be better
Zendesk AI Agents Software Reviews
Total 25 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Small-Business, 11-50 employees
More than a year
“Very happy with the chatbot”
Pros
I'm a huge fan of cards and Carousels, as they make everything look much more visually appealing. I also really value the weekly meetings with our Customer Success Manager, Justine. These meetings keep us informed about upcoming updates and the future roadmap.
Cons
There's no option to set a schedule. It would be awesome if I could pre-plan certain dialogs or schedule when they should go live, like writing a Black Friday message in July and setting it to post in November automatically. Or even having the dialogs change based on the time of year, like in September it could say "Have a great day," but in December it switches to "Happy Holidays."
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Absolutely satisfied”
Pros
I really appreciate it when programs are simple, and this one definitely fits that bill. Everything is arranged logically. We managed to integrate Zendesk into our environment quickly, which has allowed us to support our customers more effectively and efficiently. It's a significant asset to our company.
Cons
I can't think of anything bad to say about Zendesk at the moment. I'm completely satisfied with how everything is working.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Machine Learning, 11-50 employees
Less than a year
“Efficient and Engaging: A Chatbot that helps customers and agents”
Pros
My experience with ultimatie.ai and their team has been outstanding. The staff was committed, approachable, and professional, offering attentive and valuable support throughout my journey. It's evident they truly care about their customers and go the extra mile to ensure satisfaction. From onboarding to post-launch analysis, the Zendesk customer success manager was consistently there to support us.
Cons
I honestly don't have anything negative to say. They really listen to feedback and act on it quickly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Zendesk AI agents software offers an API?
Yes, Zendesk AI agents software offers an API.
What language does Zendesk AI agents software support?
Zendesk AI agents software supports several languages, including English, Hungarian, German, and French.
What other apps does Zendesk AI agents software integrate with?
Watch a free Zendesk demo to learn about its integrations.
Does Zendesk AI agents software support mobile devices?
Zendesk AI agents software supports Android and iOS devices.
What types of pricing plans does Zendesk AI agents software offer?
Zendesk AI agents software price will differ according to varying needs. Users can get tailormade pricing for their businesses.
Who are the typical users of Zendesk AI agents software?
The typical users of Zendesk AI agents software are professionals in the retail, government, and transportation industries.
What level of support does Zendesk AI agents software offer?
Zendesk AI agents software offers Knowledge Base, phone support, chat, email and FAQs.