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Zendesk AI

Zendesk AI Agents Software

Last Updated Apr 23, 2025

Overview

Zendesk AI agents software streamlines customer service by automating routine inquiries, allowing teams to focus on complex issues. While it excels at efficiency, the initial setup might require some time. However, its ability to handle large volumes of queries makes it invaluable for scaling support operations.

Overall Rating

Based on 25 users reviews

4.8

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is Zendesk AI Agents Software?

Zendesk AI Agents is a cloud-based solution designed for customer service teams across various industries, including e-commerce and finance. It caters to businesses looking to enhance their support operations by automating repetitive tasks and efficiently handling high volumes of customer inquiries. By integrating AI into customer interactions, it helps reduce response times, improve customer satisfaction, and free up human agents for more complex issues.

Zendesk AI Agents Software Pricing

The software offers five packages:

  • Build your own plan: Starting at $19/month (for small businesses)
  • Suite Team: $55/agent/month (for conversational service with enhanced tools)
  • Suite Growth: $89/agent/month (for enhanced self-service and automation capabilities)
  • Suite Professional: $115/agent/month (offering powerful collaboration tools)
  • Suite Enterprise: custom quote provided (personalized experiences offered with AI-powered content cues)
Zendesk AI agents software cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Disclaimer: The pricing is subject to change.

Zendesk AI Agents Software Integrations

The vendor site does not mention any integrations. Watch a free Zendesk AI agents software demo to learn more about them.

Who is Zendesk AI Agents Software For?

The software is designed for businesses of all sizes across various industries, such as:

  • Retail
  • Financial services
  • Education
  • Government
  • Transportation

Is Zendesk AI Agents Software Right For You?

Recognized as a leading software in the industry, Zendesk AI agents software addresses common problems like overloaded support teams and inconsistent service quality, making it a reliable choice for scalable customer support. It has also partnered with various popular applications, such as Slack, Shopify, and Atlassian, for an enhanced experience. 

Still not sure if Zendesk AI agents software is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.

Pros And Cons of Zendesk AI Agents Software

Pros

  • User-friendly interface

  • Gradual AI usage enhances intent creation

  • Straightforward bot implementation

  • Extensive set of features

Cons

  • Can be expensive for smaller teams

  • Dialogue Builder can be buggy, restrictive

  • Customer support could be better

Frequently Asked Questions

Yes, Zendesk AI agents software offers an API.

Zendesk AI agents software supports several languages, including English, Hungarian, German, and French.

Watch a free Zendesk demo to learn about its integrations.

Zendesk AI agents software supports Android and iOS devices.

Zendesk AI agents software price will differ according to varying needs. Users can get tailormade pricing for their businesses.

The typical users of Zendesk AI agents software are professionals in the retail, government, and transportation industries.

Zendesk AI agents software offers Knowledge Base, phone support, chat, email and FAQs.