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Zendesk AI agents software streamlines customer service by automating routine inquiries, allowing teams to focus on complex issues. While it excels at efficiency, the initial setup might require some time. However, its ability to handle large volumes of queries makes it invaluable for scaling support operations.

Zendesk AI Agents Software Specifications

Natural Language Dialogue

Smart Data Discovery 

Self-service Dashboards

Text to Speech & Speech to Text

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What Is Zendesk AI Agents Software?

Overview

Zendesk AI Agents is a cloud-based solution designed for customer service teams across various industries, including e-commerce and finance. It caters to businesses looking to enhance their support operations by automating repetitive tasks and efficiently handling high volumes of customer inquiries. By integrating AI into customer interactions, it helps reduce response times, improve customer satisfaction, and free up human agents for more complex issues.

Zendesk AI Agents Software Pricing

The software offers five packages:

  • Build your own plan: Starting at $19/month (for small businesses)
  • Suite Team: $55/agent/month (for conversational service with enhanced tools)
  • Suite Growth: $89/agent/month (for enhanced self-service and automation capabilities)
  • Suite Professional: $115/agent/month (offering powerful collaboration tools)
  • Suite Enterprise: custom quote provided (personalized experiences offered with AI-powered content cues)
Zendesk AI agents software cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Disclaimer: The pricing is subject to change.

Zendesk AI Agents Software Integrations

The vendor site does not mention any integrations. Watch a free Zendesk AI agents software demo to learn more about them.

Who is Zendesk AI Agents Software For?

The software is designed for businesses of all sizes across various industries, such as:

  • Retail
  • Financial services
  • Education
  • Government
  • Transportation

Is Zendesk AI Agents Software Right For You?

Recognized as a leading software in the industry, Zendesk AI agents software addresses common problems like overloaded support teams and inconsistent service quality, making it a reliable choice for scalable customer support. It has also partnered with various popular applications, such as Slack, Shopify, and Atlassian, for an enhanced experience. 

Still not sure if Zendesk AI agents software is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.

Zendesk AI Agents Software Features

Messaging and chat feature enables customers to connect instantly with your service team. It ensures quick issue resolution, enhances customer satisfaction, and fosters stronger, more responsive customer relationships.

how it worksSee How It Works

The software handles routine inquiries, automates responses, and streamlines workflows. This reduces the workload on human agents, increases efficiency, and allows your team to focus on resolving complex customer issues.

how it worksSee How It Works

Zendesk’s ticketing system organizes customer interactions into a streamlined, manageable queue. It ensures that no customer issue is overlooked, prioritizing tasks efficiently and enabling timely resolutions.

how it worksSee How It Works

This feature helps in scheduling, monitoring, and managing your support team’s workload. It optimizes resource allocation, ensuring that the right number of agents are available at peak times, thereby improving service efficiency and reducing burnout.

how it worksSee How It Works

Zendesk’s tools allow you to monitor and evaluate the performance of your support team. They ensure that interactions meet company standards, helping to maintain high service quality, identify training needs, and drive continuous improvement in customer support.

how it worksSee How It Works

Pros and Cons of Zendesk AI Agents Software

Pros

  • User-friendly interface
  • Gradual AI usage enhances intent creation
  • Straightforward bot implementation
  • Extensive set of features

Cons

  • Can be expensive for smaller teams
  • Dialogue Builder can be buggy, restrictive
  • Customer support could be better

Zendesk AI Agents Software Reviews

Overall Rating

4.8

25 Review(s)

Rating Distribution

5

star

(20)

4

star

(5)

3

star

2

star

1

star

May 2023

Very happy with the chatbot

Anonymous

Small-Business

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Pros

I'm a huge fan of cards and Carousels, as they make everything look much more visually appealing. I also really value the weekly meetings with our Customer Success Manager, Justine. These meetings keep us informed about upcoming updates and the future roadmap.

Cons

There's no option to set a schedule. It would be awesome if I could pre-plan certain dialogs or schedule when they should go live, like writing a Black Friday message in July and setting it to post in November automatically. Or even having the dialogs change based on the time of year, like in September it could say "Have a great day," but in December it switches to "Happy Holidays."

May 2023

Absolutely satisfied

Patricia Z.

Information Technology and Services

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Pros

I really appreciate it when programs are simple, and this one definitely fits that bill. Everything is arranged logically. We managed to integrate Zendesk into our environment quickly, which has allowed us to support our customers more effectively and efficiently. It's a significant asset to our company.

Cons

I can't think of anything bad to say about Zendesk at the moment. I'm completely satisfied with how everything is working.

May 2023

Efficient and Engaging: A Chatbot that helps customers and agents

Nicole S.

Machine Learning

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

Pros

My experience with ultimatie.ai and their team has been outstanding. The staff was committed, approachable, and professional, offering attentive and valuable support throughout my journey. It's evident they truly care about their customers and go the extra mile to ensure satisfaction. From onboarding to post-launch analysis, the Zendesk customer success manager was consistently there to support us.

Cons

I honestly don't have anything negative to say. They really listen to feedback and act on it quickly.

View All 25 Reviews

Frequently Asked Questions

Yes, Zendesk AI agents software offers an API.