Henrik N.
Translation and Localization, 1-10 employees
More than a year
“made workflow smoother”
Pros
Compared with last year, the platform feels much faster to work in. Payments are usually quick and smooth and the day-to-day tasks work very well.
Cons
The QA process is still slow and the Danish QA is weak, with a lot of things seeming to get overlooked. The AI suggestions in Danish have also been getting worse. On the payment side, it would be better to send just one email that already includes the amount instead of sending three separate emails where only the third one shows it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Ju�ara C.
Translation and Localization, 1-10 employees
More than a year
“accurate translations!”
Pros
One thing that really stands out about it is how accurate the translations are. That has been the part Ive appreciated the most while using it.
Cons
The part Ive liked the least about it is its Jira platform integration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Naw In K.
Research, 1-10 employees
Less than 6 months
“Efficient time tracking”
Pros
Their way of calculating working time works really well. It's efficient and makes it easy to monitor how much time Ive spent on each project.
Cons
Task notifications should be sent more selectively by email especially for translators based on their language pair. For instance, EN to MY translators should only receive emails about EN to MY jobs. Recently, Ive been getting many task emails that don't match my language pair which is both confusing and a waste of time. there are times when I run into specific issues or difficulties and don't know who to contact for assistance. Having a clear support channel or dedicated contact person for these kinds of concerns would make a big difference.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rafael C.
Education Management, 1-10 employees
More than a year
“reliable translation workflow”
Pros
The platform makes translating, reviewing and applying corrections really simple and everything can be done right away without any issues.
Cons
One thing that gets frustrating is receiving 10 to 20 invitations every day for jobs that have already been claimed by other linguists. It ends up wasting time and becomes quite annoying so I really hope this gets fixed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle C.
Writing and Editing, 1-10 employees
More than a year
“Excellent platform”
Pros
Working with the PMs has been a pleasant part of using this service and the platform itself feels clean and adaptive to navigate.
Cons
A downside is that task assignments often seem to be handled on a first-come, first-served basis which can be frustrating. It also seems like this approach can affect quality since the translators who pick up the work may not always be the most experienced in those specific tasks or subject areas.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Vincent E.
Financial Services, 1-10 employees
More than a year
“Timely communication makes things better”
Pros
Something that really stands out is how it keeps communication with its linguists timely and clear especially when it comes to setting proper expectations for both the linguists and the clients whenever needed.
Cons
The interface could still use some improvement. No product is ever perfect but making the UI a bit simpler would definitely make the overall experience better.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jennifer
Translation and Localization, 1-10 employees
More than a year
“flexible work around my schedule”
Pros
The flexibility is a big plus since it lets me work around my schedule and still get paid.
Cons
Getting projects can be frustrating because even when I click on them right away after the notification comes in, they're often already gone.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Priyanshe A.
Translation and Localization, 11-50 employees
Less than 6 months
“A good, user-friendly platform”
Pros
Using it has been a really pleasant experience. The platform feels very user friendly and the response time is the quickest Ive come across compared with any other platform.
Cons
something that could still be improved a bit is the user support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Johanna v.
Translation and Localization, 1-10 employees
Less than 6 months
“Made our teamwork easy!!”
Pros
Communication is very clear and it makes collaboration really pleasant and productive.
Cons
A con is not knowing the rate beforehand and the financial stats are unclear.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erika S.
Translation and Localization, 1-10 employees
More than a year
“impressive efficiency tools”
Pros
The platform works really well overall and comes with a lot of tools that help make the workflow more efficient.
Cons
What it lacks is a reliable way to review translations in context and that can be a real benefit for linguists quite often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shehan S.
Translation and Localization, 1-10 employees
More than a year
“Good experience so far”
Pros
Working with it has been one of the best experiences Ive had as a freelance translator. The project managers are friendly, responsive and professional throughout the process. The pay is better than average, payments arrive promptly every two weeks and there's a consistent flow of work which makes it a dependable source of income.
Cons
Only setback is that the platform could be a bit more efficient, 100% matches don't always carry over right away and the QA section occasionally marks false positives.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel Marius H.
Writing and Editing, 1-10 employees
More than a year
“good customer support”
Pros
The platform is always available when needed and the team handles things professionally. It's also accessible and adaptive so using it feels simple and user-friendly.
Cons
The changes made to the platform especially on mobile devices didnt sit well with us, along with the removal of some features that were genuinely useful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
CHIA HSIN C.
Translation and Localization, 1-10 employees
More than a year
“Has a clear interface”
Pros
Right from the start, the interface felt very clear and simple to navigate so I was able to get comfortable with the system within a day.
Cons
Its concordance feature on some accounts is confusingg. At times, the results do not refresh or update properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sunyoung H.
Translation and Localization, 1-10 employees
More than a year
“Clean design that works for everyone”
Pros
Everything feels well structured in the workflow which makes the whole process organized and manageable. The design is also neat, polished and stylish so it's pleasant to use.
Cons
AI correction quality is disappointing. I end up spending extra time going back through the segments and correcting them all over again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sanjeev D.
Writing and Editing, 1-10 employees
More than a year
“real-time translation suggestions are good”
Pros
What stands out most is the way it adapts its translation suggestions in real time based on how the translator is working and entering text.
Cons
Recently, EM<>HI projects have been few and far between. The assignments I do receive usually come with very low word counts. there have been several advance notices about possible onboarding for new projects but they never actually happened and there were no status updates either.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yukiko Child
Translation and Localization, 1-10 employees
Less than 6 months
“decent layout”
Pros
its layout is clean and simple to move through which helps make translation work a lot more efficient.
Cons
Since I still haven't spent much time with the tool, Im not fully sure how to use features like "Find and Replace" or terminology search in actual translation work. Clearer instructions or tutorials for these functions would make a big difference.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Violetta P.
Translation and Localization, 1-10 employees
More than a year
“varied projects”
Pros
There's a nice variety of translation and other language-related projects available which keeps the work interesting. Whenever communication with the project managers is needed, it's handled really well. Payments have also been dependable.
Cons
A limitation is the auto-assign system, where a project goes to the first linguist who replies to the email and that can feel a bit restrictive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Translation and Localization, 1-10 employees
More than a year
“impressive translation features”
Pros
This platform uses advanced technology for both translation and project management which makes the whole workflow feel very capable and well organized.
Cons
The machine translation can be a bit slow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alexandre N.
Translation and Localization, 1-10 employees
More than a year
“Had a positive experience”
Pros
Its translation feature is simple to use and the available resources are really helpful.
Cons
It can be difficult to get assigned translation jobs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gilberto C.
Automotive, 1-10 employees
More than a year
“user-friendly software”
Pros
This tool feels very user-friendly right from the start. Once you get the hang of how it works, using it becomes very adaptive and simple.
Cons
A preview option to help analyze the context is missing. Without images, it becomes hard to tell genres apart and identify technical details clearly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
