Reputation Reviews

“versatile tools for any business”

Pros

One thing that really stands out is how many tools are built into the software. It covers a wide range of needs and can realistically work for just about any company.

Cons

Only part I wasn't happy with was the Facebook integration especially when it came to communicating, messaging and replying to customer reviews and comments.

“My review!”

Pros

Managing everything online is very easy and it X also points us to the right places to collect reviews and keep growing.

Cons

Customer support can be hit or miss at times though it's not terrible.

“strong support for online reputation”

Pros

It's been a big help when it comes to managing our online presence and keeping reviews under control.

Cons

It does seem a little more expensive than some of the other options I've looked at but it definitely has a lot of potential.

“social posting made simple”

Pros

Posting to Google, Facebook and Instagram at the same time, along with scheduling content in advance, has really improved our social media workflow and become a valuable tool for our organization.

Cons

At this point, I don't have any complaints or suggestions for improvement.

“Best platform for listings”

Pros

Our team has used it for more than six years and during that time it has grown with us across several rooftops. The platform is easy to learn and use and it keeps improving its features with updates that bring in the latest relevant tools. It does a great job helping us keep track of online listings, monitor customer sentiment and manage social media pages all in one place.

Cons

With the platform expanding over time, it feels much more built out now than it did a few years ago. Because of that, navigating through different areas is not quite as simple as it used to be although that likely comes down more to adjusting to the newer features and getting comfortable with the updated layout.

“all-in-one review visibility”

Pros

Having reviews from every platform gathered in one place is something I really appreciate.

Cons

The initial setup can feel a bit intimidating until everything is configured properly.

“powerful analytics and review tools”

Pros

This platform packs in a ton of information and does a really good job of helping us manage social channels across a large number of communities and sites at the same time. The review feature is especially useful because it lets us gather posts and insights from all of our communities while still checking everything before it gets published. The analytics have also been incredibly valuable.

Cons

Because the platform includes so much information, it can occasionally be difficult to figure out where to find certain reports.

“Social content scheduling done right”

Pros

Keeping up with social media is much more manageable with this product. It makes content creation and post scheduling simple, both for our onsite teams and for the people I train.

Cons

At times, the program can feel a bit tough because it offers so much functionality although that can also be seen as a benefit.

“all-in-one social media hub”

Pros

Everything is laid out in a very organized way and it makes me much more efficient because I can handle all of my social media activity across every location from one single platform.

Cons

It's a very powerful product so getting familiar with everything at the beginning can feel a bit overwhelming. Still, the more I used it, the more I was able to tailor it to my workflow and now those tools feel invaluable. I also ran into a few integration glitches with a couple of social media platforms early on but the functionality and support team helped get everything working together.

“Useful surveys”

Pros

Right away, the software feels simple to use and covers most of what I need to get my work done. The layout is easy and it lets me send surveys without hassle, check the results without hassle and pull the data without hassle.

Cons

The part I'm least satisfied with is the survey builder especially when it comes to figuring out what certain features actually do. I'd also really appreciate a sent history that shows when surveys were sent so I can keep track of them. At the moment, there's basically no real way to monitor sent history other than seeing a banner at the top whenever a survey goes out.

“friendly tool and standout support”

Pros

Right from the start, the platform has been very user-friendly and the account team deserves the biggest praise from me.

Cons

All in all, I'm happy with the functionality and the updates they've continued to roll out.

“Versatile review tracking hub”

Pros

Checking reviews from all the major social media platforms in one place is really convenient. It's also helpful that I can reply to those reviews directly within the platform instead of jumping between different sites.

Cons

From a customer experience standpoint, it can be a little challenging to use.

“helpful review alerts”

Pros

Using it has been very easy and the email notifications whenever a new review comes in are something I really appreciate especially when it's a negative one.

Cons

It could offer more analytics but honestly that isn't a deal breaker for me.

“fast review tools and reporting”

Pros

Working in property management, this platform covers what I need it to do. Replying to reviews is really quick and having every review pulled into one dashboard saves a lot of time. The prefilled responses help speed things up even more. On top of that, there are plenty of reporting options available and if a report isn't already there, custom reports can be created to get exactly what you need.

Cons

A few things on the backend could be simpler to set up. Not everything is very clear on its own so there are times when I need support to step in and fix things for me. I also wish sending review requests to customers was more easy because that part feels limited right now. Having a passive or automatic way to request reviews would make a big difference. Even with that, it's still a great IT management platform overall.

“Great software”

Pros

There's a huge amount of data available and it's presented in ways that make the most useful information easy to understand and work with.

Cons

The social side of the platform feels less developed compared with competing products.

“expanding content library wins”

Pros

The content library and user management setup are what really set this platform apart from other third-party social media tools. They've made it possible for us to build content that all users can access and share with their own social media audiences without much hassle. On top of that, the platform keeps growing and regularly rolls out new features which has been a big plus.

Cons

It does get a little glitchy from time to time but it hasn't been serious enough to cause any major problems overall.

“handles many accounts brilliantly”

Pros

Being able to keep track of more than 90 accounts without any hassle is something I really appreciate.

Cons

Every now and then, a few glitches come up and can take some time to get fixed.

“Reviews organized in one hub”

Pros

Having all of our reviews collected in one place has been really helpful. Being able to reply to reviews quickly is a big plus as well.

Cons

At the moment, there isn't anything that's causing problems for us.

“all-in-one tool upgrade”

Pros

Being able to replace several separate tools with one platform has been a huge plus for us.

Cons

It does get a bit buggy at times but the support team has been excellent whenever we need help.

“Attentive and quick support”

Pros

Using the platform has been very easy and it covers a wide range of the items we needed.

Cons

The platform does run into glitches fairly often. On the plus side, the support team responds quickly.